KEYSTONE Complaints

TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR FIFTH WHEEL TRAILER. THE CONTACT STATED THAT WHILE THE AIR CONDITIONER WAS IN OPERATION, THE MAIN CIRCUIT BREAKER WOULD TRIP AS A RESULT OF A WIRE SHORTAGE. IN ADDITION, THE CIRCUIT BREAKER PANEL HAD BECOME EXTREMELY HOT TO THE TOUCH. THE FAILURE RECURRED FREQUENTLY. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V606000 (ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS). THE REMEDY WAS NOT SUFFICIENT AND THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSIS WHERE THEY WERE UNABLE TO DIAGNOSE A PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE FAILURE MILEAGE WAS UNKNOWN.

ON 15 JULY 2011 WE PURCHASED A NEW 2011 KEYSTONE SPRINGDALE SUMMERLAND 303BHS TRAVEL TRAILER FROM BECKLEYS CAMPING CENTER IN THURMOND, MD. DURING WALK-THRU AT BECKLEYS SHOP THE A/C WAS NOT OFF SO WE TURNED IT ON & THE CAMPER POWER SHUT OFF. OUR SALES REP RESET THE POWER UNDER THE SINK & TURNED THE A/C ON & IT POPPED OFF AGAIN. THIS OCCURRED A FEW TIMES & OUR SALES REP INDICATED THEY HAD A LOT OF STUFF PLUGGED INTO THE SHOP AND THAT COULD BE CAUSING IT LEAVING US TO BELIEVE IT SHOULD BE FINE. WE BROUGHT THE UNIT HOME. AT HOME WE HAVE A 120 VOLT 30 AMP RV OUTLET. WE HAD OUR OLDER '05 CONQUEST CAMPER PLUGGED IN THE DAY BEFORE SO WE KNOW THE OUTLET IS WORKING. WE PLUGGED THE NEW CAMPER IN & TURNED ON THE A/C & IT POPPED OFF THE ELECTRIC IN THE WHOLE CAMPER IMMEDIATELY, SO WE REPEATED STEPS AS WE DID AT THE DEALERSHIP. THE 3RD TIME OF TURNING THE POWER BACK ON IN THE CAMPER THERE WAS A POP & SMOKE ROLLED FROM THE TV, MICROWAVE & UNDER THE COUNTER WHERE THE CONVERTER WAS. WE RETURNED THE CAMPER TO THE DEALERSHIP & INFORMED THAT KEYSTONE SAID IT WAS "OUR" FAULT, NOT A MANUFACTURER DEFAULT THEREFORE MANUFACTURER WARRANTY WILL NOT COVER DAMAGE (TV, MICROWAVE, & CONVERTER). THIS IS A MANUFACTURER POWER PROBLEM WHICH COULD CAUSE A FIRE & KILL PEOPLE BUT KEYSTONE BLEW US OFF & SAID FOR US TO TELL THE DEALERSHIP THAT WE ARE USING A COMMON HOUSEHOLD PLUG, BUT REST ASSURED, WE ARE NOT. WE HAVE A 120 VOLT 30-AMP RV PLUG. KEYSTONE REFUSES TO TAKE RESPONSIBILITY FOR THEIR FACTORY FAULTY FIRE HAZARD. EVEN THE SERVICE MGR, [XXX], AT THE DEALERSHIP WHERE WE BOUGHT THE RV SAID IT APPEARS AS THOUGH THIS IS A MFR FAULTY EQUIPMENT PROBLEM & SHOULD BE COVERED BY KEYSTONE & HE HAS BEEN TRYING TO RESOLVE THE ISSUE WITH KEYSTONE TO NO AVAIL. THERE IS A POSSIBILITY, AS FAR AS WE ARE CONCERNED, THAT THE CAMPER WILL BURN TO THE GROUND WITH MY CHILDREN INSIDE. NOT ONLY SHOULD KEYSTONE BE RESPONSIBLE FOR FIXING THE CONVERTER & OTHER DAMAGE, THEY SHOULD RECALL THE CAMPERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

I OWN A 2007 KEYSTONE EVEREST FIVER. THE TIRES ON IT ARE THE MISSION'S 235-80-16 LOAD RANGE. I'VE HAD TWO BLOWOUTS,THE FIRST WASN'T THAT BAD BUT THE SECOND ONE DID SOME DAMAGE ON THE SIDE OF THE CAMPER. I CONTACTED THE TIRE MANUFACTURER AND WAS TOLD THAT BECAUSE THE TIRES WERE FIVE YEARS OLD THAT THEY COULDN'T OR SHOULD I SAY WOULDN'T DO ANYTHING ABOUT IT. I EXPLAINED TO THEM THAT I PURCHASED THE UNIT NEW OFF THE LOT IN 2007. I WAS TOLD THAT THE DATE ON THE TIRES WAS 2006 AND THAT THE LIFE SPAN OF TRAILER TIRES WAS 3 TO 5 YEARS THAT IT DIDN'T MATTER IF THEY WERE IN SERVICE OR WAS WAITING TO BE PUT ON THE UNITS. SO PEOPLE EVERYONE NEEDS TO LOOK AT THE DATES ON THE TIRES WHEN THEY GO TO PURCHASE A NEW CAMPER BECAUSE IT MAY HAVE OLDER TIRES ON IT AND NOT KNOW ABOUT IT. I KNOW THAT I WILL BE LOOKING. IT'S NOT FUN SETTING ON THE SIDE OF ROAD TRYING TO CHANGE A FLAT WITH TRUCKERS COMING BY YOU AT 80 MPH AND THE CAMPER ON A JACK WITH NO TIRE ON THE CAMPER SHAKING SIDE TO SIDE WONDERING IF ITS GOING TO FALL OF THE JACK BEFORE YOU GET THE TIRE BACK ON. *KB

TIRES ON 5TH WHEEL TRAILER BLEW OUT, 3 OF 4 TIRES LESS THAN A YEAR ON T.T., WITH 09, AND 10 MFG DATES CAUSING DAMAGE TO TRAILER AND SEVERAL HOURS BESIDE THE ROAD, THE MFG. SIZE IS 235 80 16 LOAD RG. E., TIRES CAME APART WITH A LOUD REPORT. TREAD IN LONG PIECES IN THE CENTER OF TIRE CAME OFF TEARING UP FLOOR OF CAMPER. TIRES AND CAMPER ARE AT A DEALERSHIP FOR REPAIRS AND FOR EXAMINATION OF THESE TIRES. ALSO HAD THE SAME PROBLEM WITH CONTINENTAL TIRES ON MY F350 LAST YEAR AND THE YEAR BEFORE THAT. THOSE WERE 235-85-16 LOAD RG. E THAT HAD THE TREAD COMING OFF AND TEARING OFF THE OUTSIDE FENDER. *TT

TL* THE CONTACT OWNS A 2005 KEYSTONE LAREDO 25RL. THE CONTACT STATED THAT WHILE DRIVING, THE PIN BOX FRACTURED. THE CONTACT MENTIONED THAT THREE OF FOUR CONNECTING POINTS WERE TORN . THE VEHICLE WAS TAKEN TO A LOCAL WELDING SHOP WHO CONFIRMED THE FAILURE AND STATED THAT THE PIN BOX WAS DEFECTIVE AND PROVIDED A TEMPORARY FIX. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,000. UPDATED 07/08/11 *BF PICTURES RECEIVED UPDATED 07.18.11

TL*THE CONTACT OWNS A 2011 KEYSTONE PASSPORT. THE CONTACT STATED THERE WAS A SHORT IN THE WIRING CONNECTED TO THE LIGHT ON THE CEILING OF THE SLIDE ROOM. A MECHANIC DIAGNOSED THAT THE WIRES HAD MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE DEALER. THE DEALER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST WITH REPAIRING THE FAILURE. THE FAILURE MILEAGE WAS 980 AND THE CURRENT MILEAGE WAS 1,000. UPDATED 07/26/11 *BF THE CONSUMER STATED THE FAULTY CICRUIT WAS DISCONNECTED AND ROUTED IN ANOTHER DIRECTION.

TL*THE CONTACT OWNS A 2007 KEYSTONE CHALLENGER 29RLS. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE FROM A ROAD TRIP, HE NOTICED THE RIGHT REAR PASSENGER TIRE WAS SEPARATING. HE TOOK THE VEHICLE TO A DEALER WHO ADVISED HIM THAT THE REAR AXLE WAS THE CAUSE OF THE TIRE SEPARATING. THE AXLE WAS REPAIRED. A FEW MONTHS LATER ANOTHER TIRE BEGAN TO SEPARATE; HOWEVER, THE VEHICLE HAD NOT BEEN INSPECTED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. THE CONSUMER BELIEVED THE PROBLEMS EXPERIENCED WITH THE TIRES SEPARATING AND BULGING WAS DUE TO THE CONSTRUCTION OF THE RV. UPDATED 08/05/11

I HAVE BEEN ON A 10,000 MILE THREE MONTH LONG TRIP IN MY COUGAR KEYSTONE 275 TRAVEL TRAILER. I NOTICED MY TRAILER BRAKES WERE NOT AS EFFECTIVE AS THEY SHOULD BE, SO I WENT UNDER THE TRAILER AND FOUND THAT THE WIRING FOR THE FRONT AXLE'S ELECTRIC BRAKES WAS RUBBING AGAINST THE TIRE, AND THAT THE INSULATION WAS ABRADED OFF OF PART OF THE WIRE. I JACKED UP THE TRAILER AND HAD MY WIFE APPLY THE BRAKES WHILE I ROTATED THE TIRE. THE BRAKES WERE NOT WORKING, AS THE COPPER CONDUCTOR WAS BROKEN. I SPLICED THE WIRE TOGETHER USING WATER PROOF WIRE NUTS WHICH I THEN COATED WITH SILICONE SEALANT. THE BRAKES WORKED. I USED PLASTIC WIRE TIES TO SECURE THE WIRE TO THE SPRING HANGER, AWAY FROM THE TIRE. THIS COULD HAVE BEEN CATASTROPHIC HAD I NEEDED TO BRAKE HARD TO AVOID AN ACCIDENT. THE BRAKE WIRE HAD WORKED ITS WAY OUT WHERE IT EXITS THE FRAME. THERE WAS ENOUGH EXTRA LENGTH FOR IT TO EXTEND ALL THE WAY TO THE TIRE WALL WHERE IT BEGAN RUBBING. NOTE: YOUR MODEL DESCRIPTORS FOR KEYSTONE DO NOT INCLUDE COUGAR TRAILERS. THIS IS AN OMISSION. I ENTERED BULLET AS THE MODEL AS COUGAR WAS OMITTED FOR THE LIST. ALSO, I WAS UNABLE TO ENTER THE TRAILER'S VIN, AS IT HAS MORE DIGITS THAN IT IS POSSIBLE TO ENTER ON YOUR FORM. *TR

TL* THE CONTACT OWNS A 2010 KEYSTONE PASSPORT RV. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THERE WAS EXCESS CABLING DRAGGING ON THE ROAD. THERE WAS AN UNKNOWN WARNING LIGHT ILLUMINATED AND THE CONTACT STATED THAT THE RV ITSELF BEGAN TO DRAG. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS UNAVAILABLE.

I HAVE A 2009 KEYSTONE CHALLENGER 5TH WHEEL THAT CAME WITH GOODYEAR MARATHON ST235/80/16 TIRES. TRAVELING ALONG THE OKLAHOMA TURNPIKE THE RIGHT FRONT TIRES EXPLODED WITHOUT WARNING. THE TIRE PRESSURE HAD BEEN CHECKED THAT MORNING AND THE TIRES HAD BEEN VISUALLY INSPECTED WITHIN 30 MINUTES OF THE FAILURE. GOODYEAR STATES THERE IS NO PROBLEM WITH THEIR TIRES AND REFUSED REPLACEMENT. HOWEVER, YOU HAVE 79 SIMILAR COMPLAINTS ON THESE TIRES LISTED ON YOUR WEBPAGE. THIS CAUSED SIGNIFICANT DAMAGE TO THE FIFTH WHEEL AND CAUSED ME TO SWERVE INTO THE OTHER LANE, LUCKILY THE VEHICLE NEXT TO ME WAS ABLE TO MOVE OVER AND AVOID ME. THIS WAS A VERY CLOSE CALL. WHILE CHANGING TIRE ON SIDE OF ROAD WE WERE NEARLY STRUCK BY A SEMI-TRUCK. *TR