KEYSTONE Complaints

DRIVERS SIDE DOOR GETS STUCK IN THE "WIDE OPEN" POSITION. WILL NOT CLOSE. HAD TO DRIVE THIS VEHICLE TO A GARAGE WITH DOOR IN THIS POSITION. THE DOOR HINGE/BRACKET HAD TO BE CUT INTO. THIS IS THE SECOND SPRINTER TO DO THIS. THE FIRST WAS A 2007.

SEAT BELT LATCH CABLES ARE BROKEN. THE DRIVER'S SIDE SEAT BELT LATCH IS ATTACHED TO THE FLOOR WITH THREE CABLES. TWO ARE SNAPPED INTO LEAVING ONLY ONE TO CONSTRAIN DRIVER. IF THE DRIVER WRECKS THE ONE CABLE WON'T BE ENOUGH TO KEEP SOMEONE FROM BEING INJURED AS I'M SURE THE OTHER CABLE WILL SNAP UPON A HEAVY COLLISION. THIS VAN ISN'T EVEN TWO YEARS OLD.

TL*THE CONTACT OWNS A 2008 KEYSTONE EVEREST. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE WELDING ON THE FRAME WAS BENT, THE CROSS MEMBERS WERE EXTREMELY THIN AND THE WATER HOLDING TANK WAS HANGING FROM UNDERNEATH THE VEHICLE. THE CONTACT STATED THE VEHICLE WAS TAKEN TO A TRAILER REPAIR FACILITY. THE TECHNICIANS STATED THE FRAME NEEDED TO BE TO BE STRAIGHTENED AND THERE WERE BRACES ATTACHED TO THE WATER HOLDING TANK THAT WAS ATTACHED TO THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2008 KEYSTONE SPRINGDALE TRAVEL TRAILER EQUIPPED WITH CARLISLE SPORT TRAIL TIRES, SIZE 225/75R15. THE CONTACT WAS DRIVING 60 MPH WHEN THE TREAD ON THE DRIVER SIDE TIRE SUDDENLY SEPARATED. THE CONTACT PULLED OVER AND REPLACED THE DEFECTIVE TIRE WITH A SPARE. THE TIRES WERE NOT INSPECTED OR REPAIRED. THE CONTACT HAD NOT NOTICED ANY PRIOR ISSUES WITH THE TIRES BEFORE THE FAILURE AND THE TIRE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/17/11*LJ

TL* THE CONTACT OWNS A 2011 KEYSTONE BULLET RV. THE CONTACT STATED THAT THE AXLE WAS DEFECTIVE AND THE WEIGHT BEARING WAS DISTRIBUTED INCORRECTLY ON THE AXLE. THE AXLE WAS BENT AND THE WHEEL WAS ABNORMALLY TURNED AT A 45 DEGREE ANGLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO CHANGED THE AXLE WHICH EXHIBITED THE SAME BEHAVIOR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE AXLE A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS CONCERNED WITH THE SAFETY OF THE VEHICLE. UPDATED 06/0611 *BF UPDATED 06/10/11 UPDATED 06/15/11 *BF UPDATED 06/24/11

TL*THE CONTACT OWNS A 2011 KEYSTONE RAPTOR TRAILER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH THE SPARE TIRE DETACHED FROM THE VEHICLE AND HE HAD NO KNOWLEDGE OF THE FAILURE UNTIL HE CHECKED THE TIRE. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND WAS ADVISED THAT THE MANUFACTURER WOULD RESPOND. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

TL* THE CONTACT OWNS A 2010 KEYSTONE FUZION FIFTH WHEEL CAMPER RV. THE CONTACT STATED THAT THE MIDDLE RESTROOM TOILET FLUSHED INTO THE GRAY TANK OF THE RV, WHICH WAS USED FOR NON-SEWAGE WATER DUMPING. THE CONTACT STATED THAT THE RESTROOM TOILET SHOULD HAVE FLUSHED INTO THE BLACK WATER TANK FOR SEWAGE PURPOSES. THE MANUFACTURER WAS CONTACTED ABOUT THE PROBLEM AND THE CONTACT WAS TOLD THAT THE VEHICLE WAS MADE TO PERFORM IN SUCH A MANNER. DUE TO THE SIZE ON THE GRAY WATER TANK, THE FAILURE WAS CAUSING THE TANK TO FILL UP QUICKLY AND WHEN DUMPED, IT WOULD EMIT RAW SEWAGE ONTO THE GROUND WHILE TRAVELING. THE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2010 KEYSTONE ALPINE FIFTH WHEEL CAMPER RV EQUIPPED WITH POWER KING TOWMAX TIRES, SIZE ST/235/80/R16. THE TIRES WERE THE ORIGINAL PURCHASED WITH THE VEHICLE ON OCTOBER 12, 2010. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR A TIRE BALANCE WHEN ADVISED THAT TH TIRES COULD NOT BE BALANCED BECAUSE ALL FOUR TIRES BELTS WERE SEPARATING. THE CONTACT THEN PURCHASED FOUR REPLACEMENT TIRES. SHE CONTACTED THE TIRE COMPANY AND THEY ADVISED HER THAT THEY WOULD REIMBURSE HER $60 PER TIRE. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 500.

TL*THE CONTACT OWNS A 2004 KEYSTONE EVEREST RV. THE VEHICLE WAS INCLUDED IN RECALL 10V521000 (EQUIPMENT). THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THEY WOULD BE RECEIVING THE PART FOR REPAIRS IN THE MAIL. THE PART NEVER ARRIVED AND THE CONTACT HAD BEEN UNABLE TO REACH THE MANUFACTURER FOR APPROXIMATELY SIX MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.

THE FIRST SET OF TIRES FREESTAR RADIAL S/T 235/80/16 LOAD RANGE E WERE REPLACED BY MISSION TIRE AFTER 3280 MILE BECAUSE OF SIDEWALL FAILURE, THE TIRES SENT TO REPLACE THE BAD ONES LASTED 1680 MILES. THEY HAVE TREAD SEPARATION AND WALL RUPTURE. I AM IN THE PROCESS OF TRYING TO RECOUP MY TIRE COST. THESE TIRES ARE VERY UNSAFE FOR HIGHWAY USE,BECAUSE OF BLOWOUT OR TREAD LOSS AT HIGHWAY SPEEDS. NO ONE WAS INJURED BECAUSE OF THE TIRE PROBLEMS BUT VERY WELL COULD HAVE BEEN. SEVEN OF THE EIGHT TIRE I HAVE HAD WERE A DEATH TRAP IN MY OPINION AND I WILL NEVER OWN ANOTHER TIRE MANUFACTURED BY NANKANG OR SOLD THROUGH MISSION TIRE. THE TIRES IN THIS COMPLAINT ARE ALL TIRES ON THE TRAILER TANDEM AXEL FRONT AND REAR. IF THERE HAD BEEN A BLOWOUT BECAUSE OF THESE TIRES THERE IS NO DOUBT THAT A CONSIDERABLE AMOUNT OF DAMAGE OR EVEN DEATH COULD HAVE BEEN A VERY GOOD POSSIBILITY BECAUSE OF THE HIGHWAY SPEED. *TR