KEYSTONE Complaints

DRIVING DOWN I-5 THE WELD BETWEEN THE INTERIOR PART OF THE WHEEL RIM AND THE EXTERIOR PART OF THE RIM BROKE. OUR 5TH WHEEL TRAILER IS A 2010, BUT NOTICE THAT A RECALL HAS BEEN MADE ON SOME OF THE 2011 KEYSTONE TRAILERS. [BOWMAN FIXED CONSUMER COMMENT:" THIS IS A KEYSTONE COUGAR, NOT WHAT IS SHOWN UNDER THE DESCRIPTION ON PAGE 3"]. *TR

TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO. THE CONTACT STATED THAT THE TRAILER FRONT FRAME KEY PIN ASSEMBLY HOOK SEPARATED FROM THE VEHICLE WITH BROKEN WELDS. THE MANUFACTURER REPAIRED THE FRONT ASSEMBLY BY PROVIDING ADDITIONAL SUPPORT TO THE WELDING. THE REAR HANGERS FOR THE CENTER WHEEL ASSEMBLY SEPARATED FROM THE FRAME. THE MANUFACTURER OFFERED NO ASSISTANCE. THE TIRES ALSO NEEDED TO BE REPLACED BECAUSE THE STRUCTURE WAS NOT ALIGNED CORRECTLY. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 10,000.

I OWN A 2008 COUGAR 5TH WHEEL RV MADE BY KEYSTONE RV IN INDIANA. AFTER A TRIP TO TEXAS AND ONLY PUTTING ON 5000 MILES I NOTICED THAT THE TIRES WERE SPLITTING IN THE TREADS. I NEVER THOUGHT ABOUT CHECKING TIRE QUALITY WHEN I BOUGHT THIS TIRE BUT IT TURNS OUT THAT KEYSTONE OCCASIONALLY SLIPS ON CHEAP BIAS PLY TIRES RATHER THAN RADIALS. THESE TIRES WERE REPLACED AGAIN WITH BIAS PLYS HOWEVER A YEAR LATER THEY STARTED CUPPING AND WEARING UNEVENLY. I HAVE NOW REPLACED THESE TIRES AT MY COST WITH GOOD YEAR RADIALS. THE BOTTOM LINE HERE IS THAT KEYSTONE PUTS TOGETHER INFERIOR PRODUCTS TO IMPROVE THEIR BOTTOM LINE. *TR

WHILE TRAVELING IN THE US, I NOTICED EXCESSIVE FLEXING OF PINBOX OF FIFTHWHEEL TRAILER WHILE TOWING. VISIBLE UP-AND-DOWN MOVEMENT OF PINBOX FRAME RELATIVE TO THE FRONT STRUCTURE OF THE TRAILER. UPON INSPECTION, SEVERAL CRACKS AND TEARS WERE DISCOVERED IN THE METAL OF THE TUBULAR CROSSMEMBERS ADJACENT TO THE WELDS WHERE THE PINBOX WAS ATTACHED TO THE FRAME. THE CRACKS WERE SPREADING, AND WOULD HAVE RESULTED IN COMPLETE SEPARATION OF THE PINBOX FROM THE TRAILER, AND RESULTANT SEPARATION OF THE TRAILER FROM THE TOW VEHICLE. I CONTACTED KEYSTONE, THE RV MANUFACTURER, AND SUPPLIED PHOTOGRAPHS OF THE CRACKING. THEY EVENTUALLY DENIED RESPONSIBILITY, SAYING THE VEHICLE WAS OUT OF WARRANTY, AND SUGGESTED I CONTACT THE FRAME SUBCONTRACTOR, LIPPERT. I CHOSE TO GET THE FRAME REPAIRED AT A FRAME WELDING FACILITY AT MY EXPENSE, AS WE HAD TO TRAVEL HOME WITH THE RAP FROM FLORIDA TO ONTARIO. PHOTOGRAPHS AND COPIES OF EMAIL CORRESPONDENCE ARE AVAILABLE IF REQUIRED. THE RESULT OF A COMPLETE SEPARATION OF THE FRAME/PIMPS WOULD OBVIOUSLY HAVE BEEN CATASTROPHIC, ESPECIALLY IF IT OCCURRED AT HIGHWAY SPEED. *TR

TL*THE CONTACT OWNS A 2010 KEYSTONE MONTANA WITH A NORCOLD REFRIGERATOR, SERIAL NUMBER 12500065. THE CONTACT STATED THAT THE MANUFACTURER DID NOT PROVIDE THE PARTS. THE MANUFACTURER SAID THEY HAD TO HAVE THE SERIAL NUMBER IN ORDER TO SHIP THE PARTS WITHIN THREE TO FOUR WEEKS. THE MANUFACTURER SAID THAT THEY WERE NOT GOING TO SHIP THE PARTS IN BULK TO THE DEALERS; THEY WERE ONLY SENDING PARTS BASED ON ONE EACH ORDER. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 1500.

TL* THE CONTACT OWNS A 2008 KEYSTONE COUGAR FIFTH WHEEL RV TRAILER. THE CONTACT WAS DRIVING A 2007 DODGE RAM 2500 AT 60 MPH WHILE TOWING THE TRAILER. THE CONTACT WAS INVOLVED IN A CRASH AND BOTH THE VEHICLE AND THE TRAILER ROLLED OVER INTO A DITCH. BOTH VEHICLES WERE DESTROYED. THE CONTACT STATED THAT THE DESIGN OF THE HITCH PIN BOX ALLOWED THE TRAILER TO BE DISCONNECTED FROM THE VEHICLE. THE CONTACT WAS UNAWARE IF THE HITCH PIN WAS THE CAUSE OF THE CRASH. HE STATED THAT TWO SEMI TRUCKS DROVE PAST HIM AT VERY HIGH SPEED, SPEED CAUSING THE TRAILER AND THE TRUCK TO ROLL OVER AND THEY BECAME DISCONNECTED. A POLICE REPORT WAS AVAILABLE. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 4,999.

TL*THE CONTACT OWNS A 2010 KEYSTONE COUGAR LIGHT WEIGHT FIFTH WHEEL TRAVEL TRAILER. WHILE DRIVING 65 MPH THE TRAILER HITCH CAUSED THE SPARE TIRE TO FALL OFF DUE TO THE ITS WEIGHT AND THE WAY IT WAS WELDED ONTO THE RV. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM TO TAKE IT TO A REPAIR SHOP AND HAVE IT INSPECTED. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/10/11 *BF THE REAR BUMPER CRACKED AT THE WELDS CAUSING REAR BUMPER WITH THE SPARE TIRE MOUNT TO FOLD DOWN AND DRAG ON THE HIGHWAY. UPDATED 05/06/11

THIS LETTER BELOW IS THE LETTER I SENT TO CARLISLE TIRE COMP, AND THEIR RESPONSE TO ME WAS THEY NEED TO SEE THE ACTUAL TIRE TO DETERMINE IF IT WAS A TIRE FAILURE. THE TIRES LOOKED LIKE A RETREAD THE WAY THEY CAME APART AND SENT THEM THE PICTURES. I BOUGHT A FUZION 302 TOURING EDITION TOY HAULER IN OCTOBER 2008 (THE TIRES HAD 2008 ON THEM). I HAVE BEEN USING IT TO CAMP WITHIN 10 MILES OF MY HOME. I DECIDED TO TAKE A TRIP TO ARKANSAS IN MAY 2010. ON THE WAY HOME I HAD 2 BLOW OUTS AT THE SAME TIME. IN SEPTEMBER OF 2010, I WAS GOING TO A LAKE 2 HOURS FROM ME, I HAD ANOTHER BLOW OUT. I WOULD LIKE AN ANSWER AS TO WHY TIRES THAT HAVE LESS THAN 1200 MILES, LESS THAN TWO YEARS OLD CAN BLOW OUT SO BAD THAT IS CAUSES AN ESTIMATED OF 1258.00 OF DAMAGE TO MY FUZION. THE SERVICE MANAGER TOLD ME THAT THE TIRES FROM CARLISLE WERE BAD, HE SAID A RECALL HAD BEEN DONE, BUT I WAS NEVER NOTIFIED OF A RECALL. I HAVE HAD TO BUY 6 TOTAL NEW TIRES, 2 WITH THE FIRST BLOW OUT IN MAY, THAN I REPLACED 4 IN SEP. BECAUSE JIM'S TIRE CONVINCED ME IN TO PUTTING ALL 4 TIRES OF THE SAME MAKE BACK ON THE TRAILER SINCE I WAS ONLY HALF WAY TO MY DESTINATION. I WAS UNABLE TO SAVE THESE FAILED TIRES BECAUSE I HAD NO PLACE FOR STORING THEM, BUT I DID TAKE PICTURES OF THEM. *TR

VERY VIOLENT TIRE BLOWOUT ON TRAILER----THIS IS THE SECOND TIRE BLOWOUT UNDER SIMILAR CIRCUMSTANCES IN LESS THEN 3 MONTHS. BOTH TIMES WE WERE NOT OVERLOADED AND TIRE PRESSURES WERE 73 TO 75 LBS ON THE FIRST ONE AND 80LBS ON THE SECOND BLOWOUT. ( I HAVE PICTURES IF YOU WANT THEM). *TR

TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE SPARE CARRIER WAS DEFECTIVE. THE SPARE TIRE WAS LOOSE AND FLOPPED AROUND ON THE REAR OF THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RELATED RECALLS. UPDATED 01/13/11 *BF UPDATED 01/24/11