KEYSTONE Complaints

TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO FIFTH WHEEL TRAILER. THE SPARE CARRIER WAS FAULTY. THE SPARE TIRE CARRIER WAS LOOSE AND FLOPS AROUND ON THE REAR OF THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THERE WAS A RECALL NHTSA #10V063000; COMPONENT: TIRES: TEMPORARY/EMERGENCY SPARE TIRE BUT HIS TIRE CARRIER WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. UPDATED 01/13/11*BF THE CONSUMER STATED KEYSTONE SENT HIM A NEW SPARE TIRE HOLDER, BUT IT IS THE SAME MODEL AND IT ALSO LOOSE. THE SPARE TIRE HOLDERS DO NOT HOLD THE SPARE TIRE TIGHTLY AND AS A RESULT THE TIRE WOBBLES CAUSING EXCESSIVE WEAR TO THE HOLDER AND INCREASED CHANCE OF FAILURE AND RELEASE OF THE SPARE TIRE WHILE TOWING A TRAILER. UPDATED 03/30/11

I HAVE A 2010 FUZION FZ398 TOURING EDITION 2 THESE TRAILERS WERE BUILT WITH THE AXLES MOUNTED TO FAR FORWARD CAUSING SEVERE HANDLING ISSUES IF YOU USE THE GARAGE AREA FOR CARGO. KEYSTONE RECOMMENDS 20 TO 25% PIN WEIGHT WHEN LOADING THESE TRAILERS THIS CANNOT BE DONE WITH THE CURRENT AXLE PLACEMENT. KEYSTONE KNOWS THIS AND HAS MOVED THE AXLES BACK 20 INCHES ON THE 2011 MODELS BUT HAS NOT ISSUED ANY SORT OF RECALL. I WEIGHED MY TRAILER AND EVEN THOUGH I AM UNDER GVWR I ONLY HAVE 10-11 % PIN WEIGHT THIS CAUSES SWAYING AND BUCKING WITH THE TRAILER AND LITERALLY PULLS THE TRUCK ALL OVER THE ROAD. THIS IS A DANGEROUS SITUATION WITH A TRAILER THIS SIZE. ON THE VEHICLE INFORMATION PAGE FUZION WAS NOT AN OPTION SO I SELECTED RAPTOR MY TRAILER IS A 2010 FUZION FZ398. *TR...UPDATED 05/09/12 *BF UPDATED 6/6/12 *SD

TL* THE CONTACT OWNS A 2010 KEYSTONE MONTANA HIGH COUNTRY RV EQUIPPED WITH GOODYEAR MARATHON TIRES, TIRE SIZE ST235/80/16, DOT NUMBER UNKNOWN. THE CONTACT STATED THAT THE REAR PASSENGER TIRE TREAD BELT WAS SEVERELY WARPED. THE REAR DRIVER SIDE TIRE ALSO EXPLODED ON A SEPARATE OCCASION. BOTH TIRES WERE REPLACED. THE CONTACT STATED THAT A TOTAL OF FIVE TIRES WERE REPLACED DUE TO BEING DEFECTIVE. THE CURRENT AND FAILURE MILEAGE WAS UNKNOWN.

TL*THE CONTACT OWNS A 2007 KEYSTONE EVEREST TRAILER. THE CONTACT STATED THAT THE BOILER ON THE REFRIGERATOR WAS DAMAGED AND NEEDED TO BE REPLACED. DOMETIC ALSO PLACED A COVERING AROUND THE REFRIGERATOR, BUT THE CONTACT FEELS THAT THIS MAY NOT COMPLETELY ELIMINATE THE FAILURE. THE REFRIGERATOR COOLANT CONTINUED TO LEAK. THE CONTACT HAD TO REPLACE THE REFRIGERATOR SINCE THE REPAIR FAILED.

TL* THE CONTACT OWNS A 2010 KEYSTONE RETREAT RV. THE CONTACT WAS ASLEEP IN THE VEHICLE WHEN HE WAS ALERTED THAT THE VEHICLE WAS ON FIRE. THE FIRE WAS COMING FROM A WIRING SYSTEM LOCATED UNDER THE VEHICLE. THE FIRE WAS EXTINGUISHED AND THE FIRE DEPARTMENT ARRIVED TO ASSIST. THE VEHICLE WAS TOWED TO THE MANUFACTURER WHERE THE CONTACT WAS INFORMED THAT SOME OF THE WIRES HAD SHORTED OUT. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 540.

2002 KEYSTONE MONTANA. CONSUMER WRITES REGARDING DEFECTIVE DOMESTIC REFRIGERATOR AND RECALL NOTICE. *TGW THE CONSUMER STATED THE RV CAUGHT ON FIRE DUE TO THE DEFECTIVE REFRIGERATOR. THE CONSUMER STATED HE NEVER RECEIVED A RECALL NOTICE. THE CONSUMER WAS INFORMED THAT A RECALL NOTICE HAD BEEN SENT TO HIS RESIDENCE. HOWEVER, THE CONSUMER STATED HE MOVED FROM THAT ADDRESS WHICH IS NOW A RENTAL PROPERTY. *JB

THE TIRE TREAD ON THE MISSION TIRES ON MY KEYSTONE MONTANA-MOUNTAINEER 5TH WHEEL HAVE SEPARATED FROM THE SIDEWALL APPROXIMATELY 1/4 OF AN INCH AND THE STEEL BELTS ARE VISIBLE. IN ONE CASE AIR IS LEAKING THROUGH THE BELTS AND CRACK. THE TIRES WERE KEPT OFF OF THE GROUND WHEN IN STORAGE AND MAINTAINED AT 80 PSI AT ALL TIMES. THE TIRE IS A TC 108 ST 235/80/R16 DOT # IS 4YB3CQ1C5305. THE TIRES WERE MADE BY NANKANG IN CHINA. *TR

2010 KEYSTONE COUGAR FIFTH WHEEL CAMPER HAD A BLOWOUT ON THE LEFT REAR TIRE. DRIVER LOST CONTROL AND THE VEHICLE AND TRAILER OVERTURNED ONTO THE ROADWAY. *BF (OHIO TRAFFIC CRASH REPORT #10-0364-89)*JB

IN 2008 I PURCHASED A NEW 2008 38 FT. RAPTOR 3612 DS TOY HAULER FIFTH WHEEL TRAVEL TRAILER, MANUFACTURED BY KEYSTONE RV. IN AUGUST OF 2010 I WAS TRAVELING ACROSS COUNTRY AND AT SOME POINT ALONG THE JOURNEY MY FULL 110 GALLON WATER TANK FELL OUT OF THE TRAILER AS I WAS GOING DOWN THE HIGHWAY. AS THIS TRAILER IS LARGE AND LONG, I DID NOT FEEL THE TANK FALL OUT, SO I HAVE NO IDEA WHEN IT HAPPENED DURING THAT DAY AND AS I HAD TRAVELED OVER 300 MILES FROM START TO FINISH I HAD NO IDEA WHERE TO START LOOKING FOR THE TANK. AS I PULLED INTO A CAMPGROUND AT THE END OF THE DAY, A CAMPER NOTICED I HAD STUFF DRAGGING UNDERNEATH THE TRAILER. WE SET UP CAMP AND THEN I CRAWLED UNDER THE TRAILER TO FIND THE ENTIRE TANK MISSING AND ALL THE SUPPORTS HANGING DOWN. I GATHERED EVERYTHING UP THAT WAS REMAINING AND TIED IT UP IN PLACE SO I COULD CONTINUE MY TRIP HOME. THE NEXT DAY AFTER ARRIVING HOME I TOOK THE TRAILER INTO RUSS DEAN RV IN PASCO WASHINGTON, THE PLACE I PURCHASED THE TRAILER. I TOLD THEM ALTHOUGH THE TRAILER WAS OUT OF WARRANTY, I WANTED THEM TO CONTACT THE MANUFACTURER AND TELL THEM I EXPECTED THEM TO FIX THIS AS I DIDN'T BELIEVE ITEMS LIKE A TANK FALLING OUT WAS SOMETHING A WARRANTY WAS DESIGNED FOR TO BEGIN WITH, IT IS A MAJOR STRUCTURAL FAILURE THAT SHOULD CONCERN THEM AS A MANUFACTURER. KEYSTONE RESPONDED BACK AND SAID THEY WERE NOT RESPONSIBLE AS THE TRAILER IS OUT OF WARRANTY. I DID EXPECT MORE FROM THIS COMPANY, AND I DO PLAN TO PURSUE IT FURTHER WITH THEM, BUT A MAJOR CONCERN I HAVE IS THIS TANK FALLING OUT ON THE HIGHWAY AT HIGH SPEEDS IS A VERY DANGEROUS SITUATION, COULD (MAYBE DID) CAUSE A LIFE THREATENING ACCIDENT. I DON'T THINK THIS COMPANY HAS ANY INTENTION OF LOOKING INTO WHY THE FAILURE HAPPENED OR IF IT COULD HAPPEN WITH OTHER TRAILERS THEY HAVE MANUFACTURED. I HAVE SEVERAL PICTURES I CAN SEND SHOWING THE FAILED AREA UNDER THE TRAILER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TOOK DELIVERY MAY 7, 2010 OF A 2010 KEYSTONE MONTANA MOUNTAINEER MODEL 347THT TOY HAULER. WHILE USING THE TRAILER WITH A HARLEY-DAVIDSON FLHT IN THE CARGO AREA THE LEFT REAR D-RING PULLED OUT OF THE FLOOR. IT CAUSED DAMAGE TO ONE WINDOW ON THE TRAILER AND TO THE MOTORCYCLE. I USE A BIKE GRAB TO HOLD THE FRONT TIRE OF THE MOTORCYCLE OTHERWISE THE BIKE COULD HAVE PUSHED OUT THE WINDOW. THE 4 D-RINGS ARE EACH MARKED 1200 LB. I DO NOT BELIEVE THIS IS TRUE BECAUSE OF THE WAY THEY WERE INSTALLED. CHECKED ALL THE SCREWS AFTER THIS HAPPENED (3 SCREWS PER D-RING) AT LEAST HALF WERE STRIPPED OUT. THE ENGINEERING ON THIS IS EXTREMELY POOR. USING ONE 1/4" SELF TAPPING SCREW WITH A 5/16 DRILL POINT INTO 1/16 ALUMINUM LEAVES VERY LITTLE CONTACT AREA INTO A SOFT MATERIAL LIKE ALUMINUM. THAT IS JUST THE CENTER HOLE. THEY USE THE SAME METAL SCREWS FOR THE 2 OUTSIDE HOLES THAT GO INTO WOOD FLOORING. *TR