KEYSTONE Complaints

CONSUMER STATES DAMAGED/RECALLED REFRIGERATOR IN 2003 KEYSTONE MONTANA RV *TGW THE CONSUMER STATED THE REFRIGERATOR WAS WORKING FINE WITH NO ISSUES PRIOR TO THE RECALL. THE CONSUMER RECEIVED THE RECALL NOTICE, FOLLOWED THE INSTRUCTIONS VERBATIM AND HAD THE UNIT SERVICED. THE CONSUMER WAS ADVISED TO LEAVE THE REFRIGERATOR RUNNING FOR SEVERAL HOURS AS IT WOULD GET COLD AGAIN. HOWEVER, IT NEVER WORKED AGAIN. THE SERVICE TECHNICIAN DID ACKNOWLEDGE, THERE WAS YELLOW FLUID LEAKING FROM A CRACK IN THE BOILER BOX. *JB

KEYSTONE RECREATION VEHICLES FOR THE PAST FEW YEARS HAVE BEEN USING THE GOODYEAR MARATHON ST235 80R 16 E TIRES. THESE TIRE ARE LISTED AS TRAILER TIRES, THEY FAIL UNDER NORMAL USE. I HAVE HAD 3 TIRES 2 YEARS OLD WITH LESS THAN 10,000 MILES BLOW OUT IN THE LAST 2 MONTHS DUE TO TIRE FAILURE. IN MY RESEARCH I HAVE FOUND NUMEROUS OTHER KEYSTONE RECREATIONAL VEHICLE OWNERS HAVING THE SAME HEAVY FAILURE RATE THAT LUCKILY TO THIS DATE HAS NOT CAUSED LOSS OF LIFE. THESE FAILURES HAVE CAUSED INJURIES, AND HUNDREDS OF THOUSANDS DOLLARS OF DAMAGE. THESE FAILURES HAVE CAUSED LOSS OF CONTROL OF VEHICLES. *TR

THE SPARE TIRE CARRIER ON MY 2009 KEYSTONE COUGAR 318 WITH THE BIKE RACK IS DRAGGING THE GROUND WHEN I DRIVE OVER AND INCLINE SUCH AS A DRIVEWAY ENTRANCE OR SIDE STREET. THERE IS A RECALL ( NHTSA CAMPAIGN ID NUMBER: 10V063000 ) FOR UNITS WITH 16 IN. WHEELS, BUT NOT FOR 15 IN. WHEELS LIKE I HAVE. I HAVE HAD THE CARRIER REPAIRED ONCE, BUT IT IS DAMAGED AGAIN. ALSO THERE IS NO COUGAR MODEL LISTED UNDER THE KEYSTONE MANUFACTURER. *TR

TL*THE CONTACT OWNS A 2006 KEYSTONE HORNET TRAILER. THE CONTACT WAS PULLING OUT A TRUCK STOP WHEN THE LEFT TIRE ON THE REAR AXLE SUDDENLY FELL OFF. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP. THE CONTACT CALLED THE MANUFACTURER WHO SENT A REPRESENTATIVE TO INSPECT THE VEHICLE AND BOTH REAR AXLES WERE REPLACED. BEFORE THE FAILURE, THE CONTACT REPORTED TO THE MANUFACTURER THAT THERE WAS A SLIGHT LEAN TO THE LEFT BUT WAS OFFERED NO ASSISTANCE AT THE TIME. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 7,000. THE FAILURE MILEAGE WAS APPROXIMATELY 5,500.

TL* THE CONTACT OWNS A 2008 KEYSTONE RAPTOR RV. THE CONTACT STATED THE LEAF SPRING CENTER BOLT WAS FRACTURING AND CAUSING THE AXLE TO SLIDE. WHEN THE FAILURE WOULD OCCUR, THE WHEELS WOULD DRAG THE GROUND AND ONE TIRE WOULD BE ONE INCH FROM THE OTHER TIRE AND THE OTHER TIRES WOULD BE SIX TO SEVEN INCHES APART AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE THE LEAF SPRING BOLTS WERE REPLACED BUT TO NO AVAIL. THE AXLE WAS ALSO REPLACED AND FOUR TIRES. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS APPROXIMATELY 3,000.

TL*THE CONTACT OWNS A 2008 CHEVROLET SILVERADO 2500 HITCHED TO A 2004 KEYSTONE LAREDO 284BH TRAVEL TRAILER. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THAT THE FRONT END OF THE VEHICLE SLIGHTLY COLLAPSED ON THE GROUND AND BOTH A FRAME BEAMS WERE EQUALLY BENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE A FRAME BEAM WAS POORLY DESIGNED WITH INEXPENSIVE MATERIALS. THE VEHICLE WAS BEING REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS LESS THAN 10,000.

RIGHT REAR SPRING SHACKLE BROKE COMPLETELY OFF LIPPERT FRAME. APPEARS POOR MATERIAL AND OR WORKMANSHIP WAS PROBLEM ! HAD SIMILAR CRACKED FRAME PROBLEMS WITH ANOTHER LIPPERT FRAME ! LIPPERT IS A MAJOR MFG IN THE RV'S INDUSTRY AND IT APPEARS THAT THEIR MATERIALS AND WORKMANSHIP IS VERY POOR ! HAS THERE BEEN MANY COMPLAINTS ABOUT THIS ? *TR

CARLISLE TIRE 225/75/R15 D - I PURCHASED THE TIRES 05/09 AND HAD 2,000 MILES ON THEM PRIOR TO LEAVING FOR VACATION ON 06/11/10. I CHECKED THE TIRE PRESSURE ON 06/10/10 AND INFLATED TO 65PSI. APPROXIMATELY 150 MILES INTO MY TRIP THE LEFT FRONT TIRE EXPLODED AND I IMMEDIATELY PULLED OFF TO THE BURM ON THE LEFT SIDE OF THE INTERSTATE. THE TIRE TORE OFF MY FENDER, DENTED THE SIDE OF THE CAMPER, AND RIPPED THE FLOOR COVERING AND INSULATION OUT. I REPLACED THE WHEEL WITH MY SPARE AND INSPECTED MY TIRES AND PROCEEDED TO CONTINUE ON MY TRIP. I TRAVELED APPROXIMATELY 150 TO 200 ADDITIONAL MILES THEN THE RIGHT FRONT TIRE WENT FLAT. THE TREAD CAME LOOSE FROM THE SIDEWALLS. THE TIRE DAMAGED THE RIGHT FENDER, FLOOR COVERING, AND INSULATION. *TR

I BOUGHT A KEYSTONE RAPTOR 361 LEV 5TH WHEEL IN 2010 DISCOVERED AFTER I WENT HOME.THE DETACHABLE LADDER THAT MOUNTS ON THE ROOF. HAD SEVERAL BROKEN PLASTIC BRACKETS THAT HELD THE STEPS TO THE LADDER. TOOK IT BACK TO MIKE THOMSON IN CORNA CA. THEY WENT OUT TO THE TRAILER LOT TO TAKE PARTS OFF NEW LADDERS ON NEW TRAILERS AND FIX MINE. DISCOVERED MANY MORE KEYSTONE TRAILERS THAT HAD THIS LADDER BRACKETS WERE CRACK OR BROKEN ON THE LOT ALSO. WE USED REMAINING GOOD BRACKETS THAT WEREN'T BROKE. I USED THE LADDER TWICE, WHILE CLIMBING TO THE TRAILER ROOF SEVERAL PLASTIC BRACKETS CRACKED (POP). SCARED ME TO DEATH .. THAT'S THE ONLY THING HOLDING THE LADDER STEPS ON. A ACCIDENT READY TO HAPPEN.... I WEIGH 212 POUNDS. *TR

2003 KEYSTONE MONTANA FIFTH WHEEL CAMPER. CONSUMER STATES THAT HE HAS HAD EXCESSIVE TIRE WEAR AND AXLES WERE NOT ABLE TO BE ALIGNED AND NEEDED TO BE REPLACED *TGW THE CONSUMER TOOK THE RV TO AN ALIGNMENT SHOP AND WAS TOLD THE AXLES WERE BAD AND THE RV COULD NOT BE ALIGNED AND THEREFORE, THE AXLES NEEDED TO BE REPLACED. *JB