KEYSTONE Complaints
View complaints related to KEYSTONE. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2009 KEYSTONE LAREDO- RUSSIA, OH
2009 KEYSTONE LAREDO TRAVEL TRAILER. AS I WAS BACKING UP MY TRAILER TO PARK IT, MY STABILIZING CHAINS PINCHED THE WIRING FOR MY BREAKAWAY BRAKES WHICH IS MOUNTED ON THE FRAME. A FIRE RESULTED AND BURNED THE WIRING. I HAD TO PUT THE FIRE OUT TO AVOID MORE DAMAGE AS IT WAS VERY CLOSE TO THE 2 PROPANE TANKS. I HAD TO REPLACE THE WIRING AND RUN IT UP UNDER THE FRAME TO AVOID THIS FROM HAPPENING AGAIN. THE POSITIONING OF THE WIRES MAKES IT VERY SUBJECTIVE TO FURTHER INCIDENCES. *TR
Source: NHTSA WEB SITE -
2007 KEYSTONE SPRINTER- JASPER, MO
TL* THE CONTACT OWNS A 2007 KEYSTONE COPPER CANYON RV. THE CONTACT NOTICED THAT THE BOX KING PIN BEGAN TO FRACTURE FROM THE FRAME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FRONT BEAM OF THE FRAME WAS BEING REPLACED. IN ADDITION, THE CONTACT NOTICED THAT THE SIDE GLASS DOORS WOULD NOT CLOSE PROPERLY. THE FAILURE AND CURRENT MILEAGES WERE NOT AVAILABLE. UPDATED 08/24/10. *LJ UPDATED 09/28/10
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 KEYSTONE RAPTOR- THORNTON, CO
TL*THE CONTACT OWNS A 2009 KEYSTONE RAPTOR. WHILE REMOVING THE BRAKE AWAY BRAKE PIN, A FIRE STARTED IN THE MODULE WHERE THE PIN WAS BEING REMOVED. THE CONTACT EXTINGUISHED THE FIRE AND CUT THE WIRES TO THE PIN TO PREVENT ANOTHER FIRE. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 KEYSTONE EVEREST- BRANSON, MO
TL*THE CONTACT OWNS A 2006 KEYSTONE EVEREST TRAILER EQUIPPED WITH NANKANG MISSION RADIAL TIRES, SIZE ST235/80/R16. THE DOT NUMBER IS 415374053. THE LEFT REAR AND FRONT RIGHT TIRES BLEW OUT DUE TO TREAD SEPARATION. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 6,200.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 KEYSTONE OUTBACK- POULSBO, WA
WE WERE THE OWNERS OF A 2003 OUTBACK BY LITEWAY (KEYSTONE) UNTIL FEB. 2010 AT WHICH TIME IT CAUGHT FIRE AND BURNED COMPLETELY. IT WAS SITTING IN OUR DRIVEWAY AND LUCKILY A NEIGHBOR WOKE UP AND REPORTED IN ON FIRE. THE FIRE MARSHAL DETERMINED IT STARTED BEHIND THE REFRIGERATOR. WHILE LOOKING ON LINE YESTERDAY, I CAME ACROSS SEVERAL BLOGS DISCUSSING A RECALL ON THE SAME REFRIGERATOR WE HAD IN OURS. IT IS MADE BY DOMETIC AND APPARENTLY THEY'RE HANDLING THE SITUATION VERY POORLY.THIS PROBLEM IS EFFECTING AN IMMENSE AMOUNT OF TRAILERS. WE, LIKE HUNDREDS OR THOUSANDS OF OTHERS, NEVER RECEIVED A NOTICE OF RECALL THAT WOULD ALERT US TO THE POTENTIAL DANGERS! I'VE READ SEVERAL OTHER COMPLAINTS REGARDING THE "BANDAID" FIX DOMETIC WAS OFFERING AND READ THAT EVEN AFTER THE "FIX", THEIR TRAILERS CAUGHT FIRE. WHAT CAN WE DO? OUR INS. ONLY COVERED A PORTION OF THE REMAINING BALANCE THAT WE OWE AND WE ARE STILL MAKING PAYMENTS ON SOMETHING THAT DOESN'T EXIST! HELP..... *TR
Source: NHTSA WEB SITE -
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2007 KEYSTONE MOUNTAINEER- IOLA, TX
FIXING TO GO ON A TRIP IN OUR TRAVEL TRAILER MY HUSBAND DOES A PRE TRIP INSPECTION AND DISCOVERED ALL THE VALVE STEMS WERE CRACKED WE HAD TO HAVE A ROAD SIDE SERVICE GUY COME OUT AND CHANGE ALL THE VALVE STEMS FOR US COME TO FIND OUT OUR VALVE STEMS ARE ON THE RECALL TR 413. *TR
Source: NHTSA WEB SITE -
2004 KEYSTONE SPRINTER- CAHOKIA, IL
DOMESTIC COMPANY REGARDING REFRIGERATOR RECALL. 2004 SPRINTER TRAVEL TRAILER WAS PURCHASED NEW. *DT THE CONSUMER STATED HE NEVER RECEIVED A RECALL NOTICE IN THE MAIL. THE CONSUMER WAS ONLY BEEN ABLE TO FIND ONE DEALER WHO MADE SERVICE CALLS TO HOMES, BUT THEY CHARGED $240.00. THE CONSUMER STATED HE SHOULD NOT HAVE TO PAY THAT AMOUNT MONEY SINCE HE DID NOT CAUSE THE PROBLEM. DOMETIC STATED THEY WOULD ONLY COVER $60.00 OR THE CONSUMER WOULD HAVE TO FIND A CHEAPER DEALER.
Source: CONSUMER LETTER -
2002 KEYSTONE SPRINGDALE- SAINT CHARLES, MO
TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINGDALE TRAILER. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH AND THE REAR DRIVER SIDE TIRE EXPLODED. THE VEHICLE WAS DRIVEN TO THE SIDE OF THE ROAD. THE TIRE WAS REPLACED WITH A SPARE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY STATED THE SLIDE BAR UNDER THE VEHICLE WAS POSITIONED EXTREMELY CLOSE TO THE TIRE. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 KEYSTONE EVEREST- ROGUE RIVER, OR
TL*THE CONTACT OWNS A 2008 KEYSTONE EVEREST TRAILER. THE TIRES ON THE TRAILER ARE STARTING TO SWELL UNDER 5000 MILES WHICH WERE MANUFACTURER BY TIRECO. THE TIRECO TIRE SIZE WAS 235/80/R16 AND THE DOT NUMBER WAS 4YB3CQ1C1107. THE MANUFACTURER OF THE TIRES STATED THAT THE BLOWOUTS HAVE OCCURRED FREQUENTLY ON THE TIRE BRAND SHE HAD ON THE VEHICLE AND MUST BE GIVEN TO THE MANUFACTURER AND INSPECTED BEFORE THEY CAN BE REPLACED. KEYSTONE CITY RV WHERE THE VEHICLE WAS PURCHASED STATED THAT THEY WERE NOT AWARE OF THE PROBLEM. TIRECO WILL INSPECT THE TIRES, BUT WOULD NOT COMMIT TO PROVIDING REPLACEMENT TIRES. THE CONTACT WAS INFORMED BY ANOTHER TRAILER OWNER THAT TIRECO WAS AWARE THAT THE GUM STRIP THAT BINDS THE TIRE TREAD TO THE STEEL BELT ON THE TIRES WAS NOT PLACED ON THE TIRE WHEN IT WAS MANUFACTURED. THE FAILURE MILEAGE ON THE TRAILER WAS 2900 AND THE CURRENT MILEAGE WAS 4800. UPDATED 06/02/10. *LJ UPDATED 06/18/10.8JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 KEYSTONE SPRINTER- CLERMONT, FL
THIS PAST SUMMER I HAD 1 MISSION TIRE BLOWOUT IT DID OVER $500.00 DAMAGE TO MY 2006 COPPER CANYON 5TH. WHEEL MISSION TOLD ME TO SEND PICTURES AND REPLACEMENT COST AND THEY WOULD PAY ME. WHEN I TRIED TO COLLECT THEY NOW SAID I NEEDED THE TIRE. IT WAS TO LATE IT WAS ALREADY THROWN OUT NOW WHEN CHECKING TRAILER READY FOR A TRIP ANOTHER TIRE HAD BUBBLE IN TREAD AND SIDE WALL. THIS TIRE HAS ABOUT 300 MILES MORE THEN THE OTHER ONE WHICH HAD ABOUT 3500 MILES ON IT. THEY ARE KEPT AT 85LBS. *TR
Source: NHTSA WEB SITE