KEYSTONE Complaints

TL* THE CONTACT OWNS A 2006 COPPER CANYON RV (NA). THE CONTACT STATES HE RECEIVED THE RECALL ON THE REFRIGERATOR. S HE CONTACTED DOMETIC AND THEY TOLD HIM THEY WOULD NOT FIX THE PROBLEM. THE CONTACT STATED THAT THE RE-CALL NOTICE STATES TO THE REMEDY THE FAILURE THEY WILL INSTALL SECONDARY BURNER HOUSING FREE OF CHARGE.

TL* THE CONTACT OWNS A 2007 KEYSTONE EVEREST RECREATIONAL VEHICLE. ONE OF THE TIRES ON THE RV WAS DAMAGED. WHEN HE NOTIFIED THE MANUFACTURER, THE CONTACT WAS TOLD THAT THEY WOULD ASSIST WITH REPLACING THE TIRE. HE CONTACTED THE MANUFACTURER A SECOND TIME AFTER SEVERAL DAYS AND WAS THEN TOLD THAT HE WOULD BE LIABLE FOR THE SHIPPING COSTS OF THE NEW TIRE. THE CURRENT AND FAILURE MILEAGES, AS WELL AS THE VIN, WERE UNAVAILABLE.

ON A 2010 KEYSTONE FIFTH WHEEL TRAVEL TRAILER (RAPTOR 300MP), A FLOOR SUPPORT GUSSET MAKES CONTACT WITH THE DRIVER SIDE REAR TIRE DURING SUSPENSION COMPRESSION. NO TIRE FAILURE YET BUT THE METAL IS VERY DEFORMED FROM NUMEROUS CONTACTS. ADDENDUM-THE RAPTOR MODEL IS NOT A DROP DOWN OPTION ON YOUR WEBSITE. I CHOOSE 'FUZION' JUST TO SATISFY THE FIELD REQUIREMENTS. *TR

3.5 HOURS INTO TRIP FROM ROSEVILLE, CA TO SAND MOUNTAIN, NV, WE STOPPED AT PILOT TRUCK STOP TO RENDEZVOUS WITH OTHERS IN GROUP. NO POTHOLES/CURBS HAD BEEN ENCOUNTERED. AFTER APPROXIMATELY A 45 MINUTE STOP, WE STARTED AGAIN, AND AS WE ACCELERATED TO 60MPH ON I-80, 1MILE EAST OF FERNLEY, THE FRONT AXLE-RIGHT TIRE BLEW OUT. WE PULLED OFF AT NEXT EXIT. THE TIRE'S CENTER BELT HAD SEPARATED, DAMAGING THE CENTER AXLE TIRE, AND PROPANE LINES TO TRAILER. TIRES WERE CHECKED AND INFLATED TO 80PSI BEFORE STARTING TRIP. *TR

TL* THE CONTACT OWNS A 2005 KEYSTONE OUTBACK FIFTH WHEEL RV. THE CIRCUIT BREAKERS AND OVEN PILOT LIGHT WOULD CONTINUALLY TURN OFF, AND THE SHOWER WOULD LEAK. ALSO THE SIDING, MADE OF FIBER GLASS, BEGAN TO BUBBLE AND WARP. THE MANUFACTURER WAS CONTACTED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE UNDER 20,000.

PURCHASED A 2010 KEYSTONE BIG SKY TRAILER FROM JMATT RV IN OKLAHOMA. LEFT KALISPELL MT FOR A TRIP TO AZ AND WHILE DRIVING EASTBOUND ON I-10 WE HAD AN "EXPLOSIVE" BLOWOUT AT MILE MARKER 52 WHILE GOING ABOUT 56 MPH. THE BLOWOUT CAUSED DAMAGE TO THE TRAILER AND NEARLY CAUSED IT TO TURN OVER. WE HAD THE TIRE CHANGED AND CONTINUED TO CASA GRANDE,AZ WHERE THE SECOND TIRE BLEW OUT. UPON REMOVAL OF THE FIRST TIRE WE SAW WHERE THE STEEL TIRE BEAD HAD SEPARATED FROM THE TIRE AND RIM AND THE SECOND TIRE HAD A LARGE BUBBLE IN THE SIDEWALL AND WAS SEPARATING FROM THE WHEEL AT THE BEAD AS WELL. *TR

A FEW DAYS AGO I GOT A CALL FROM THE RV PARK WHERE MY UNIT IS PARKED, AND WAS TOLD MY UNIT HAS BURNT TO THE GROUND. AFTER DOING SOME RESEARCH I FOUND THE WEB SITE SHOWING VARIOUS RECALLS RELATING TO DOMETIC REFRIGERATORS. I COULD NOT LOCATE THE TAGS SHOWING THE MODEL AND SERIAL NUMBER TO SEE IF THIS FIRE COULD BE RELATED TO THE RECALLS. I CALLED THE KEYSTONE MANUFACTURE AND THEY VERIFIED MY UNIT SERIAL NUMBER FELL UNDER THE RECALL. THE FIRE CHIEF INVESTIGATING THE FIRE STATED THIS WAS A STANDARD RV FIRE ORIGINATING IN THE REFRIGERATOR AREA (REPORT WILL BE AVAILABLE IN A FEW DAYS). *TR

TL* THE CONTACT OWNS A 2008 KEYSTONE MONTANA FIFTH WHEEL. THE VEHICLE HAS MISSION ST TIRES, TIRE SIZE 235/80/16. WHILE DRIVING APPROXIMATELY BETWEEN 50-55 MPH HE HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD WITH CAUTION. THE VEHICLE WAS INSPECTED AND THE FRONT DRIVER SIDE TIRE BLEW-OUT. THE DEFECTIVE TIRE DISPLAYED EXCESSIVE TREAD SEPARATION. THE TREAD BELT WIRE WAS VISIBLE. THE TIRE WAS REPLACED WITH A SPARE TIRE. THE DRIVER WAS A ABLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO A TIRE AUTO SHOP. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 5,000. THE VIN WAS UNKNOWN.

DOMETIC REFRIGERATORS IN A RV, MINE BURNED THROUGH THE BOILER TUBE LEAKING AMMONIA OUT, DOMETIC HAS A RECALL OUT, BUT THEY WONT REPLACE THE DAMAGE DONE, ALL THEY WILL DO IS IF I HAVE THE DAMAGE REPAIRED THEY WILL THEN REMEDY THE PROBLEM SO IT WONT HAPPEN AGAIN, THIS IS A BURNER PROBLEM AND WOULD HAVE BEEN ALL THE SAME IF IT HAD CAUSED A FIRE, AND MY FAMILY AND MYSELF HAD BURNED UP IN IT IN OUR SLEEP. AND IT'S JUST A 2005 MODEL. *TR

MY 2004 KEYSTONE SPRINTER 293 FIFTH WHEEL CAUGHT FIRE WHILE PARKED IN MY DRIVEWAY. THE CHARLOTTE, NC FIRE INVESTIGATOR SUSPECTS IT STARTED AT THE REFRIGERATOR. MY REFRIGERATOR IS PART OF THE DOMETIC RECALL. MY INSURANCE COMPANY IS IN THE PROCESS OF INVESTIGATING IF THE REFRIGERATOR DESIGN WAS THE CAUSE. THESE REFRIGERATOR ARE DANGEROUS AND DOMETIC NEEDS TO TAKE RESPONSIBILITY FOR THE LOSSES THAT OCCUR. KEYSTONE NEEDS TO BE HELD RESPONSIBLE AS WELL BECAUSE THEY ARE NOT ENSURING THEIR SUPPLIERS ARE PROVIDING SAFE COMPONENTS. *TR