KEYSTONE Complaints

TL*THE CONTACT OWNS A 2009 (NA) KEYSTONE COUGAR RECREATIONAL TRAILER. THE CONTACT STATED THAT THE CAMPER HEATING SYSTEM IN THE REAR OF THE CAMPER WAS SO HOT THAT BLISTERS FORMED ON THE BOTTOM OF HER FEET. SHE STATED THAT HEAT DOES NOT TRAVEL TO THE FRONT OF THE CAMPER. THE CAMPER LEAKS BECAUSE THE HOLES FOR THE DRAIN WERE INSTALLED IMPROPERLY. THE SPARE TIRE MOUNT IN THE REAR WAS ALSO DEFECTIVE. THE CONTACT FEELS THAT THE CAMPER IS VERY UNSAFE DUE TO THE LEAKS AND THE HEATING SYSTEM. SHE CALLED KEYSTONE, BUT THEY WERE NOT HELPFUL. SHE BELIEVES THAT KEYSTONE SHOULD BE RESPONSIBLE FOR THE REPAIRS. THE VIN AND MILEAGES WERE UNKNOWN.

OWN 2004 KEYSTONE / COUGAR 5 TH WHEEL CAMPER, IT HAS A DOMETIC REFRIGATORTHAT HAS BEEN RECALLED. MODEL #RM2652 S/N 32103795. THIS UNIT CAN HAVE FATIGUE CRACK IN THE BOILER TUBE WHICH CAN CAUSE A FIRE. THEY WANT TO INSTALL A PARTIAL FIX TO THE UNIT. THEY DO NOT WANT TO FIX THE BOILER TUBE IF IT IS OUT OF THE WARRANTY. I JUST GOT THE RECALL NOTICE IN MARCH OF 2009. THEY TOLD THE AUTHORIZED SERVICE AGENT THAT DOMETIC STOPPED FIXING THE FATIGUE CRACK IN 2008. NOW THAT THE UNIT IS NOT IN WARRANTY ANY LONGER THEY DO NOT WANT TOO FIX THE PROBLEM. *TR

TL*THE CONTACT OWNS A 2004 KEYSTONE TAIL-GATOR HAULER TRAILER. WHILE DRIVING APPROXIMATELY 70 MPH ON NORMAL ROAD CONDITIONS, THE LATERAL CROSS- BRACES FAILED WITHOUT WARNING. THE CONTACT WAS ALERTED OF THE FAILURE BY AN OPPOSING DRIVER TRAVELING ON THE ROAD. THE CONTACT IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED UNDERNEATH THE VEHICLE. THE VEHICLE WAS REPAIRED WHILE PARKED ON THE SIDE OF THE ROAD. THE POLYBUTYLENE BLADDER LIQUID WAS EMPTIED BEFORE THE THREE CROSS-BRACES WERE WELDED SECURELY. THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION AND WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE FAILURE WAS RELATED TO IMPROPER BRACING INSTALLATION THAT FAILED TO MEET THE MANUFACTURER STANDARDS. THE TECHNICIAN REPLACED THE OTHER TWO CROSS- BRACES. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE.

2006 KEYSTONE COUGAR FIFTH WHEEL WITH DOMETIC REFRIGERATOR PROBLEM. *NJ WHEN THE CONSUMER INSPECTED THE REFRIGERATOR, HE DISCOVERED A YELLOW RESIDUE AT THE REAR OF THE UNIT. THE CONSUMER WAS INFORMED BY CUSTOMER SERVICE THEY WOULD ONLY PAY TO HAVE A KIT INSTALLED, NOT TO REPAIR THE REFRIGERATOR. *JB

2005 MONTANA 5TH WHEEL TRAILER WITH DOMETIC REFRIGERATOR. *NJ THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, THE REFRIGERATOR STOPPED WORKING, DUE TO A FATIGUE CRACK IN THE BOILER TUBE WHICH CAUSED AMMONIA TO LEAK. *JB

2005 KEYSTONE SPRINTER COPPER CANYON RV AND DOMETIC REFRIGERATOR RECALL. CONSUMER STATES THAT DOMETIC WILL NOT REIMBURSE FOR THE REPAIR ON THE REFRIGERATOR. *NJ AMMONIA HAD LEAKED FROM A CRACKED WELD. THE CONSUMERS REIMBURSEMENT CLAIM WAS DENIED BECAUSE THE REPAIRS WERE NOT MADE WITHIN THE SPECIFIED TIME FRAME AND THE WARRANTY HAD ALSO EXPIRED. *JB

TL*THE CONTACT OWNS A 2007 KEYSTONE OUTBACK. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE SWERVED ALL OVER THE ROAD WITHOUT WARNING. AN INDEPENDENT MECHANIC STATED THAT THE VEHICLE WAS EQUIPPED WITH INADEQUATE COMPONENTS. THE COMPONENTS CONSISTED OF THE RIMS, AXLES, BRAKES, AND TIRES. THE TRAILER WEIGHT RATING AND REAR AXLE WEIGHT WERE NOT PERMISSIBLE TO THE RECOMMENDED STANDARDS. THE TRAILER IS IN THE PROCESS OF BEING REPAIRED. THE VIN AND MILEAGES WERE UNAVAILABLE.

2008 KEYSTONE RAPTOR 3600RL HAS SAFETY PROBLEMS WITH THE ROCKERS, HARDWARE, AND AXLES. *NJ THE CONSUMER BELIEVED THE ROCKERS, HARDWARE AND AXLES WERE TOO LIGHTWEIGHT TO CARRY A LOAD THAT WAS BEING PUT ONTO THEM. THE CONSUMER STATED HE NOTICED THE REAR TIRE WAS BALD AND ANOTHER TIRE WAS SEVERELY WORN. THE CONSUMER CHECKED TO MAKE SURE THERE WERE NO OTHER PROBLEMS AND THAT'S WHEN HE DISCOVERED THE ROCKER HARDWARE, BOLTS, NUT BUSHINGS AND THE REAR AXLE WERE SEVERELY WORN FROM CONSTANT POUNDING ON THE ROAD. THE CONSUMER ALSO STATED THE AIR CONDITIONER WAS INOPERATIVE. *JB

WE CURRENTLY OWN A 2008 29 SAB KEYSTONE COUGAR 5TH WHEEL TRAVEL TRAILER. KEYSTONE ISN'T RECOGNIZING A HEATING SYSTEM PROBLEM WITHIN OUR UNIT, SUBURBAN SF-30F MODEL FURNACE. I DON'T BELIEVE THE PROBLEM IS WITHIN THE FURNACE, YET. HISTORY IS FOLLOWING: FRONT FLOOR REGISTERS PRODUCE 20 TO 0 CFMS, BACK RV REGISTERS PRODUCE 80 TO OVER 150 CFMS. TEMPERATURE DIFFERENCE ARE UNSAFE, WITH THERMOSTAT PLACEMENT AT THE FRONT OF THE RV. IT COULD BE A DUCTING PROBLEM WITHIN THE UNIT OR PROBLEM WITH THE FURNACE ITSELF. OUR DEALER, A LOCAL HVAC COMPANY AS WELL AS DUCT LAYOUT SPECIALIST FROM INSCO. INC. HAVE FOUND PROBLEMS. ALL CFM MEASUREMENTS HAVE BEEN RECORDED BY TWO PROFESSIONALS IN THE HVAC INDUSTRY AS WELL AS OUR DEALER, CRESTVIEW RV. WE AND OUR DEALER CONTACED KEYSTONE REQUESTING REMEDIES THAT WILL NOT VOID WARRANTIES, KEYSTONE REPEATEDLY STATES OUR UNIT IS WORKING TO MANUFACTURER SPECS, EVEN THOUGH THE DEALER AS ACKNOLEDGED THERE PROBLEMS. UPON REQUESTING SPECS FOR OUR UNIT KEYSTONE STATES THEY DO NOT HAVE THEM. THIS IS EXTREMELY HARD TO BELIEVE. OUR 2008 RV HAS BEEN IN SERVICE OVER 60 DAYS FOR THE SAME PROBLEM. KEYSTONE SUGGESTED CLOSING REGISTERS TO FORCE MORE HEAT ELSEWHERE, THE SUBURBAN WEBSITE DOCUMENTATION CLEARLY STATES THAT THIS MAY DAMAGE THE FURNACE. SUGGESTION TWO OF KEYSTONE: TURN ON THE HEATER AND LET IT RUN, THEN DO TEMPERATURE READINGS IN EACH ROOM. CRESTVIEW DID THIS ON 1/27/09, OURSIDE TEMPS 29 TO 31 DEGREES. FINDINGS SUPPORT OUR CLAIMS, ROOM TEMPERATURES CONTAINING REGISTERS: FRONT BEDROOM 57 DEG, FRONT BATH 54 DEG, LIVING ROOM 69 DEG, REAR BATH 91 DEG. THERMOSTAT SET AT 70 DEGREES, THE HEATER DID NOT SHUT OFF ALL NIGHT.TTHE SEALED COMBUSTION CHAMBER IS NOT GOING TO TOLERATE THESE CONTINUTED EXTREMES AND WILL CRACK. APPARENTLY KEYSTONE BELIEVES THIS IS WITHIN SPECS AS THEY STATED FOLLOWING THE TESTS. NO VISIBLE DAMAGES CAN BE RECORDED, BUT CONTINUED KEYSTONE'S "NORMAL SPEC" USE COULD CAUSE FIRE, CARBON MONOXIDE POISONING OR DEATH. *TR

DOMETIC CORP.; 2670 EXECUTIVE DRIVE, STE. A; INDIANAPOLIS, IN. 46241. 1-888-446-5157 REF: DOMETIC REFRIGERATOR RECALL ON MODEL # RM-2862; SERIAL # 44508132. ON 2006 MONTANA 5TH WHEEL RECREATIONAL VEHICLE. CUSTOMER ID # 23299977 I CALL THE ABOVE PHONE NUMBER IN RESPONSE TO DOMETIC'S RECALL INSTRUCTION LETTER. THEY REFUSED TO REPAIR THE FIRE DANGER (STATED IN THEIR LETTER) BECAUSE I WOULD NOT PAY FOR A SERVICE CALL. IF THERE IS A SERIOUS FIRE DANGER AS THEY SAY THEN THEY SHOULD MAKE THE REPAIRS ON THEIR RECALL WITHOUT ANY COST TO ME OR OTHER OWNERS. *TR