KEYSTONE Complaints

TL*THE CONTACT OWNS A 2002 KEYSTONE MONTANA. THE CONTACT STATED THAT THE FIBER GLASS HAD A CRACK CAUSED BY THE FLEXING OF THE HITCH, WHICH COULD NOT SUPPORT THE TRAILER. HE HAS EXPERIENCED MULTIPLE FAILURES WITH THE HYDRAULIC AND STATED THAT THE VEHICLE WAS DESIGNED POORLY. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND COULD NOT MAKE ANY REPAIRS. THERE WAS NO CRACK AT THE TIME OF THE PURCHASE. THE FAILURE MILEAGE WAS 3,000. UPDATED 02-18-09 *BF UPDATED 02/18/09. *JB

TL*THE CONTACT OWNS A 2006 KEYSTONE MONTANA. THE VEHICLE HAS MISSION LOADMAX RADIAL TIRES (NA), SIZE ST235/80/R16 (NA). WHILE DRIVING 70 MPH, THE CONTACT HEARD A LOUD EXPLOSION. HE LOOKED THROUGH THE REARVIEW MIRROR AND NOTICED RUBBER FLYING EVERYWHERE. HE CONCLUDED THAT THE FRONT PASSENGER SIDE TIRE EXPLODED OR BLEW OUT. HE PULLED OVER TO THE SIDE OF THE ROAD AND CONFIRMED HIS SUSPICIONS WHILE PICKING UP THE TREAD FROM THE ROAD. THE INSURANCE COMPANY RESEARCHED THEIR CRASH DATABASE AND SAW NOTHING SUSPICIOUS. THE CONTACT TOOK PICTURES AND SENT THEM TO THE INSURANCE COMPANY. THE PICTURES WERE THEN SENT TO THE CORPORATE LEVEL AND THE CONTACT WAS INFORMED THAT THE ISSUE WAS NOT COST EFFECTIVE ENOUGH TO PURSUE RECOURSE FROM THE TIRE COMPANY. THE TIRE AND RV MANUFACTURERS HAVE NOT BEEN NOTIFIED. THE VIN AND DOT NUMBER WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 3,000.

TL*THE CONTACT OWNS A 2007 SPRINTER COPPER CANYON. THE CONTACT STATED THAT THE AIR VALVES IN 3 OF THE 4 TIRES ALLOWED AIR TO LEAK OUT OF THE TIRES. HE LOST APPROXIMATELY 30 LBS OF AIR DUE TO THE DEFECTIVE TIRE VALVES. HE TOOK THE TRAILER TO A TIRE SHOP TO HAVE THE VALVES EXCHANGED FOR NEW ONES. HE DISCOVERED A RELEVANT RECALL IN A MAGAZINE; HOWEVER, HIS MODEL WAS NOT INCLUDED. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS NOT APPLICABLE. UPDATED 12/30/08 *CN UPDATED 01/02/09.*JB

TL*THE CONTACT OWNS A 2007 KEYSTONE NRG. THE CONTACT STATED THAT THE GENERATOR EXHAUST SYSTEM WAS FAULTY. ONE OF THE WELDINGS FAILED AND THE EXHAUST PIPE DETACHED FROM THE VEHICLE, WHICH PUMPED ALL THE CARBON MONOXIDE BACK INTO THE VEHICLE. WHILE OUTSIDE THE VEHICLE, THE CARBON MONOXIDE ALARM FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY HAVE KEPT IT FOR OVER A MONTH, BUT REFUSE TO MAKE ANY REPAIRS. THE CONTACT CALLED THE KEYSTONE MANUFACTURER AND THEY STATED THAT THEY WERE INTERESTED IN THE FAILURE. THE DEALER AND MANUFACTURER COULD NOT REACH AN AGREEMENT AS TO WHOM SHOULD REPAIR THE FAILURE. THE FAILURE MILEAGE WAS NOT APPLICABLE.

THE TIRE PRESSURE CHART ON THE SIDE OF 5TH WHEEL R/V STATES TIRE PRESSURE SHOULD READ 85 PSI WHILE MAXIMUM PRESSURE ON TIRES STATES 65 PSI. WE WERE TOLD TO FOLLOW TAG ON R/V WHEN WE PURCHASED NEW IN FEBURARY 08. WE HAVE REPORTED THIS TO DEALER OVER SIX WEEKS AGO AND NO REPAIR AT THIS TIME. *TR

GOING FROM CALIFORNIA TO LAS VEGAS ON INTERSTATE 15 ABOUT TEN MILES FROM THE NEVADA STATE LINE WHEN I HEARD A WHOLE LOT OF THUMPING FROM MY COUGAR FIFTH WHEEL TRAILER. I HAD JUST TRAVERSED A VERY ROUGH SECTION OF ROAD WITH CONCRETE BARRIERS AND NO SHOULDERS ALONG THE HIGHWAY. I PULLED OVER ONTO THE PRECARIOUSLY NARROW SHOULDER AS SOON AS IT SEEMED SAFE. IT REALLY WASN'T SAFE. I SAW THAT MY FRONT TIRE ON THE RIGHT SIDE WAS SHREDDED BUT THAT THE REAR TIRE WAS STILL HOLDING THE FRONT TIRE JUST OFF ITS RIM. I FOUND A BETTER SHOULDER. I GOT SOME RV ROADSIDE ASSISTANCE. THE BIG REPAIR TRUCK PULLED UP BEHIND ME AND THE GUY PUT ON MY SPARE. HE MENTIONED THAT HE SMELLED A LOT OF PROPANE, SO I SHUT OFF THE TANK SUPPLY VALVES. I TOOK A LOOK UNDER THE RV NEAR THE SITE OF THE FLAT. THE SHEET METAL WAS PULLED OUT AND THE PLASTIC FENDER PANEL BROKEN. ALSO THERE WAS A ?T? IN THE PROPANE LINE NEAR THE TIRE WITH A TERMINAL CAP AND A TINY PIECE OF CRUMPLED UP COPPER TUBING POKING OUT OF A FITTING. AFTER TURNING ON THE PROPANE I COULD TELL IMMEDIATELY THAT IT WAS LEAKING BADLY, SO I TURNED THE PROPANE OFF AGAIN. LATER, I REALIZED THAT MY HEATER WASN'T WORKING. I DISCOVERED THAT I APPARENTLY LEFT PIECE OF THE HEATERS PROPANE COPPER SUPPLY LINE ON INTERSTATE 15. THE COPPER LINE LED THROUGH THE UNDERCARRIAGE ABOVE THE TIRE THAT WAS DESTROYED LEAVING A TELLTALE HOLE. THE TIRE RESIDUE SHREDDED THE COPPER GAS LINE IN SHORT ORDER. CONSIDERING HOW THE REST OF THE PROPANE SUPPLY LINE IS RATHER SOLID BLACK PIPE, I WOULD CONSIDER THIS GROUNDS FOR A RECALL. FLAT TIRES SHOULD NOT CAUSE DANGEROUS PROPANE LEAKS! FIXING THE HEATER HOSE SEEMED STRAIGHTFORWARD ENOUGH. I BOUGHT A MADE UP REPLACEMENT HOSE AFTER REALIZING THAT THE ORIGINAL COPPER HOSE WAS NOT THE BEST AND EASIEST WAY TO GO. I THEN DRILLED A SMALL HOLE UP THROUGH THE FLOORING ABOUT A FOOT FROM THE ORIGINAL HOLE. THE NEW HOLE IS OUT OF THE WHEEL WELL, CLOSER TO THE CENTER LINE OF THE FIFTH WHEEL. OLD PARTS ARE AVAILABLE. *TR

TRAVELING NORTH ON US HWY 77 NORTH OF LAGRANGE, TX AT APPROXIMATELY 62MPH WHEN THE DRIVER'S SIDE FRONT MISSION TIRE ON THE MONTANA MOUNTAINEER FIFTH WHEEL RV BLEW OUT. I HAD CHECKED TIRES LESS THAN ONE-HALF HOUR BEFORE THE FAILURE. THE TIRES LOOKED FINE, BOTH VISUALLY, AND AIR PRESSURE AND TEMPERATURE WISE. ALL FIVE TIRES BORE THE DOT INFO; 4YB3 CQ1C 4905. UPON ARRIVAL AT DESTINATION, I HAD ALL TIRES REPLACED AND CONTACTED THE IMPORTER, TIRECO IN CALIFORNIA AS I WAS AWARE THEY WERE VOLUNTARILY REPLACING MISSION TIRES. THEY HAD THE TIRES PICKED UP AT MY RESIDENCE WITHIN TWO DAYS AND SHIPPED TO THEM FOR INSPECTION. I HAVE SINCE BEEN INFORMED THAT ONLY THE TIRE THAT FAILED WAS DEFECTIVE PER THEIR INSPECTION. *TR

IN THE SPRING OF 2001 WE PURCHASED A KEYSTONE 25' COLUMBIA TRAVEL TRAILER. ON OUR FIRST OUTING WE COULD NOT GET THE SLIDE OUT TO RETRACT. A FRIEND HELPED ME PUSH ON THE UNIT WHILE MY WIFE OPERATED THE CONTROL SWITCH INSIDE THE TRAILER. WE TOOK THE TRAILER TO THE DEALER THREE TIMES IN TWO MONTHS DO DEAL WITH SLIDE ADJUSTMENT. ON THE THIRD TRY OF ADJUSTMENT IT DID NOT WORK QUITE SATISFACTORILY BUT WE THOUGHT THAT WAS ALL THAT COULD BE DONE. WELL OVER THE YEARS OF TOWING THE TRAILER THE SLIDE HAS MOVED OUT OF ADJUSTMENT AND SUBSEQUENTLY WE RECENTLY TOOK THE TRAILER TO AN RV REPAIR SHOP. THE OWNER SHOWED ME THAT THE FRAME IS BUCKLED AND CRACKED WHERE THE FRONT SLIDE COMES THROUGH THE FRAME. THE CENTER SPRING SHACKLE IS WELDING DIRECTLY BENEATH THE FRAME SLIDE TOO. I NOW CAN SEE WHY THE FRAME HAS FAILED IN THIS LOCATION. WITH THE SLIDE COMING THROUGH THE FRAME ALL OF THE INTEGRITY OF THE FRAME HAS BEEN COMPRISED. THERE IS NO STRUCTURAL SUPPORT REINFORCING THIS PARTICULAR AREA. THE REPAIRMAN SUGGESTED THAT WE PARK THE TRAILER AND NOT TOW IT DUE TO THE DANGER OF A COMPLETE FRAME FAILURE. I HAVE SENT AN E-MAIL TO KEYSTONE AND HOPE TO GET A RESPONSE. THIS TRAILER HAS NOT BEEN NEGLECTED AND HAS BEEN TOWED VERY LITTLE IN ITS LIFE. WE HAVE MADE ONE TRIP TO THE OREGON COAST AND THE REST OF THE TIME THE TRAILER IS TOWED TO OUR PROPERTY IN WINTHROP, WA. AND SITS ALL SUMMER TILL WE BRING IT BACK TO OUR HOME IN ANACORTES. *TR

TL*THE CONTACT OWNS A 2003 KEYSTONE OUTBACK LITE FIFTH WHEEL. WHILE DRIVING LESS THAN 70 MPH, THE RIGHT SIDING ON THE PASSENGER SIDE OF THE VEHICLE PEELED OFF. THERE WAS FIBERGLASS DEBRIS. NO REPAIRS HAVE BEEN MADE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND ADVISED THE CONTACT TO HIRE AN ATTORNEY. UPDATED 11/17/08 *CN THE CONSUMER WAS INFORMED THE RV HAD EXTENSIVE WATER DAMAGED ON THE FRONT A RIGHT AND LEFT SIDE. UPDATED 11/24/08.*JB

TL*THE CONTACT OWNS A 2005 KEYSTONE RAPTOR. THE CONTACT NOTICED THAT THE OUTSIDE WALL WAS SEPARATING FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN RV MECHANIC, WHO STATED THAT THE FRAME FAILED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE HAS BEEN OCCURRING EVER SINCE THE VEHICLE WAS PURCHASED. THE FAILURE MILEAGE WAS UNKNOWN.