KEYSTONE Complaints

KEYSTONE RV COMPANY DOMETIC REFRIGERATOR RECALL. CONSUMER STATES THAT THEY NEVER RECEIVED THE RECALL NOTICE AND THE COMPANY WILL NOT DO ANYTHING TO HELP. *NJ THE CONSUMER STATED WHEN SHE ENTERED THE RV, THERE WAS A STRONG SMELL OF AMMONIA. THE CONSUMER NOTICED THE RV WASN'T COOLING PROPERLY. THE REPAIRMAN INFORMED THE CONSUMER THERE WAS A CRACK IN THE BOILER TUBE IN THE REAR OF THE REFRIGERATOR. HE ALSO STATED IT LOOKED AS THOUGH IT WAS DEFECTIVE. THE CONSUMER PAID TO HAVE THE COOLING UNIT REPLACED. ONE MONTH LATER, THE CONSUMER RECEIVED A RECALL LETTER IN THE MAIL. THE CONSUMER WAS TOLD BY THE MANUFACTURER THAT THE REPLACEMENT RECALLS WAS ONLY GOOD FROM APRIL 2007 TO APRIL 2008. *JB

WE RECEIVED A RECALL NOTICE ON THE REFRIGERATOR IN OUR KEYSTONE COUGAR TRAVEL TRAILER. THE RECALL ONLY BANDAIDS THE PROBLEM. IT DOES NOT FIX THE PROBLEM AND THAT IS RIDICULOUS. I BOUGHT MY CAMPER BRAND NEW AND HAVE HAD IT FOR 2 YEARS. NOW I HAD TO PAY $400.00 IN LABOR BECAUSE MY COOLANT LEAKED BECAUSE THE FAULTY TUBE WAS CRACKED. THEY WILL NOT PAY THE LABOR. *TR

WHILE ON THE INTERSTATE IN ARIZONA, THE LEFT REAR LEAF SPRING "SNAPPED" IN HALF. THE SPRING BROKE ABOUT 2 INCHES FROM THE BOLT EYE. THE TRAILER HAS LESS THAN 10,000 MILES. LEAF SPRINGS DO NOT BREAK. IT CAN CAUSE THE CAMPER TO FLIP. SPRING WAS REPLACED AT MY COST. PICTURES AND INFO WERE SENT TO KEYSTONE. NO RESPONSE. THE BREAK IN THE SPRING APPEARS TO BE BECAUSE DEFECTIVE MATERIAL. ONE WOULD THINK THE OTHER SPRINGS WOULD BE DEFECTIVE ALSO AS WELL AS ALL KEYSTONE CAMPERS MADE IN THIS TIME FRAME. *TR

TL*THE CONTACT OWNS A 2004 KEYSTONE MONTANA-MOUNTAINEER RV, MODEL 297RKS. THE CONTACT STATED HIS DOMETIC REFRIGERATOR, MODEL RM2852 FAILED. HE RECEIVED A RECALL NOTICE AND CALLED DOMETIC. HE WAS INFORMED THAT THEY WOULD NOT COVER THE REPAIR BECAUSE THE UNIT WAS OUT OF WARRANTY. A NEW REFRIGERATOR WILL COST $1,400 AND THE CONTACT FEELS THAT HE SHOULD NOT HAVE TO PAY FOR A NEW UNIT. THE PART NUMBER AND NHTSA CAMPAIGN ID NUMBER WERE UNKNOWN. UPDATED 10/30/08. *LJ THE CONSUMER STATED HE NOTICED YELLOW STAINS BEHIND THE REFRIGERATOR AS DESCRIBED IN THE RECALL. UPDATED 10/30/08. *JB

TL*THE CONTACT OWNS A 2004 KEYSTONE MOUNTAINEER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT) AND IMMEDIATELY CALLED THE MANUFACTURER. HE WAS ADVISED TO HAVE HIS UNIT REPAIRED ACCORDING TO THE RECALL, WHICH STATED THAT DOMETIC WOULD INSTALL A SECONDARY BURNER HOUSING. HE IS CONCERNED THAT THE REMEDY WOULD NOT PREVENT THE FAILURE, BUT RATHER CONTAIN IT IN THE EVENT THAT ONE OCCURS. THE REFRIGERATOR HAS NOT YET BEEN REPAIRED. UPDATED 11-19-08 *BF UPDATED 11/20/08. *JB

TL*THE CONTACT OWNS A 2005 KEYSTONE MONTANA FIFTH WHEEL. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2862. THE CONTACT STATED THAT AMMONIA SPRAYED FROM THE BACK OF THE REFRIGERATOR. A TECHNICIAN DISCOVERED A CRACK IN THE BACK OF THE UNIT. THE CONTACT RECEIVED A RECALL LETTER REGARDING THIS SAME ISSUE. THE NHTSA CAMPAIGN ID NUMBER AND PART NUMBER WERE UNKNOWN. UPDATED 11/6/08 *CN

NORMAL USE 4 TO 8 TIMES A YEAR. 6 OCCUPANTS AT TIME OF INCIDENT, 2 ADULTS, 4 CHILDREN. GREAT POTENTIAL FOR STARTING FOREST FIRE. SLIDEOUT WAS UNOCCUPIED AND HADN'T BEEN MOVED FOR 3 DAYS. WIRES ON SLIDEOUT SPONTANEOUSLY SHORT OUT AND BURN. TWO KNOWN INSTANCES IN LESS THAN TWO MONTHS, MINE AND ANOTHER OUTBACK OWNER, DIFFERENT MODELS AND YEARS (2006 28RSDS AND 2007 29BHS). EFFECTED WIRING NEEDS TO BE REWORKED WITH PROTECTIVE SLEEVING AND A FUSE INSTALLED AT SITE OF SHORT CIRCUIT OCCURRENCE. MORE INFORMATION INCLUDING INCIDENT DETAILS, PHOTOS AND EFFECTED MODELS AT HTTP://TINYURL.COM/3QKMUK OR BY CALLING ME. *TR

DOMETIC RV REFRIGERATOR RECALL 08E-032 I CAN NOT GET DOMETIC TO GIVE THE NAME OF A DEALER WHO WILL DO THIS RECALL. AS THIS IS A FIRE HAZARD RECALL, I AM CONCERNED. THE DEALERS ON THEIR WEBSITE IN MY AREA WILL NOT DO IT. I HAVE CALLED 4 OF THE DEALERS LISTED IN THIS AREA, AND NONE WILL DO THE RECALL WORK. I HAVE ALSO CALLED THE DOMETIC HOTLINE TO GET INFORMATION AS TO WHERE TO GET THE WORK DONE. THEY WERE GOING TO CALL ME BACK WITH A LOCATION. I HAVE YET TO HEAR FROM THEM. I GAVE THEM MY MAILING ADDRESS, PHONE NUMBER, AND E-MAIL ADDRESS, SO THEY HAVE A WAY TO CONTACT ME. QUITE FRANKLY, FORM WHAT SOME OF THE DEALERS TOLD ME, THEY ARE NOT DOING THE WORK BECAUSE DOMETIC WILL NOT PAY THEN ENOUGH TIME TO DO IT. PLEASE ADVISE ME WHERE TO GO FROM HERE, AS I AM AT A DEAD END WITH DOMETIC. THANK YOU, GLENN BURTON *TR

TL*THE CONTACT OWNS A 2007 KEYSTONE PASSPORT. ONE WEEK AFTER PURCHASING THE VEHICLE, THE CONTACT SMELLED A STRONG CHEMICAL ODOR. THE DEALER STATED THAT IT WAS FORMALDEHYDE USED FOR PANELING THE SIDES OF THE VEHICLE. THE ODOR NEVER DISSIPATED AND CAUSED NOSE BLEEDS, HEADACHES, AND SEVERAL OTHER MINOR BODILY MALFUNCTIONS DUE TO THE CHEMICAL. THE VIN WAS VERIFIED, BUT APPEARED TO BE INACCURATE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.

5TH WHEEL TRAVEL TRAILER, REFRIG. HAD TO BE REPLACED (FIRE HAZARD) HAD TO TAKE COMPANY TO SMALL CLAIMS CT. HOT WATER HAD TO BE REPLACED, WINDOWS LEAK, SHOWER LEAKS, TOILET LEAKS, GRAY WATER AND BLACK WATER TANKS LEAK AND ARE CRACKED, NO SUPPORT OF THESE TANKS, ONLY THING HOLDING THEM ARE THE PIPES GOING TO THEM. WIRES AND PLUMBING PIPES JUST LAYING ON TOP OF TANKS. CANNOT PUT ON THE ROAD AS TANKS WILL FALL OFF. THIS IS DANGEROUS. BORDER IN UNIT WAS BROWN NOW TURNING GREEN. USED ON THE ROAD ONLY ONE TIME HAS BEEN SITTING SINCE. UNIT 3 YEARS OLD. NO AIR COND. OR HEAT IN BEDROOM. CALLED KEYSYONE BUT THEY SAY EVERYTHING IS OUT OF WARRANTY BUT THERE IS NOTHING I CAN FIND ABOUT THE HOLDING TANKS. *TR