KEYSTONE Complaints

TL*THE CONTACT OWNS A 2007 KEYSTONE OUTBACK TRAVEL TRAILER. THE VEHICLE HAS CARLISLE USA TRAIL LRF TIRES, SIZE 225/75/D15 (NA). WHILE DRIVING 65 MPH, THE CONTACT NOTICED ANOTHER MOTORIST POINTING AT HIS TRAILER. HE PULLED OVER AND DISCOVERED THAT THE FRONT PASSENGER TIRE HAD TREAD SEPARATION. THE FAILURE DAMAGED THE UNDERCARRIAGE OF THE TRAILER, CRACKED THE LP GAS LINE, AND DESTROYED THE FENDER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

I HAVE A 2004 KEYSTONE COUGAR 31QBHS TRAVEL TRAILER. I BOUGHT IT USED ABOUT 2 YEARS AGO. IT HAD NEW TIRES ON IT WHEN I BOUGHT IT. ON OUR SECOND TRIP OUT (I CHECK AIR PRESSURE BEFORE LEAVING EACH TIME) I BLEW A TIRE. IT HAS THE DISCOUNT TIRE - CARLISLE MAXXUS TRAILER TIRE - HEAVIEST RATED TRAILER TIRE I COULD GET FROM THEM) IT BLEW A TIRE WITHIN 45 MILES OF THE HOUSE. OUR THIRD TRIP OUT WE BLEW ANOTHER TIRE. I WENT BACK TO DISCOUNT AND THEY REPLACED ALL TIRES. ON A TRIP THIS PAST WEEKEND ANOTHER TIRE SEPARATED AND WENT FLAT. ANOTHER BLEW OUT ON THE RETURN TRIP AND ANOTHER SEPARATED. I HAVE SOMEONE WHERE I STORE MY TRAILER, THAT HAS AN IDENTICAL COUGAR AND LIKEWISE HAS CONTINUAL BLOWOUTS AND TIRE PROBLEMS. LOOKING ON THE WEB I SEE NUMEROUS PROBLEMS REPORTED ON KEYSTONE COUGAR TIRE PROBLEMS. THIS HAS TO BE A TRAILER DESIGN ISSUE AS I DO NOT SEE HOW THAT MANY PEOPLE CAN BE HAVING TIRE PROBLEMS. IN ALL MY YEARS OF PULLING FARM TRAILERS, HORSE TRAILERS AND TRAVEL TRAILERS I HAVE NEVER HAD BUT A FEW BLOWOUTS AND NEVER OVER AND OVER AND OVER ON THE SAME VEHICLE. *TR

AFTER A COUPLE THOUSAND MILES ON MISSION TIRES ST235-80-16 TWO OF THE FOUR TIRES FELL APART THE THIRD WAS ALMOST PEALING APART ON A VERY BUSY INTERSTATE 270 NEAR WASHINGTON DC CAUSING THOUSANDS OF DOLLARS WORTH OF DAMAGE TO MY 2007 KEYSTONE MONTANA AND RISKING INJURY. WE HAD TO BUY TWO NEW TIRES THEN DRIVE BACK TO JUST TIRES TO REPLACE THE OTHER TWO WHEN THE ADVISED ME THAT THEY WERE DEFECTIVE TIRES THEIR TERM TO DESCRIBE IT WAS DILAPIDATION POOR CURING OF THE TIRE WHICH CAUSED THE ENTIRE TREAD TO FALL OFF THE TIRE. BECKLEY CAMPING CENTER IN THURMONT MD (301-898-3300 KEITH SRV MANAGER) ADVISED ME THAT THEY ARE AWARE OF THE ISSUE AND THE ONLY RECOURSE AS OF NOW IT THAT MISSION WILL CREDIT US THE PRICE OF THE TIRES AND NOT THE DAMAGE THAT IT CAUSED. I HAVE SEEN ON THE INTERNET ABOUT MISSION TIRES HAVING TO DATE CAUSED INJURY AND DEATH. AS OF NOW THE ESTIMATE TO FIX THE DAMAGE THAT IT CAUSED IS ABOUT $3,000.00. *TR

TOWING EVEREST 5TH WHEEL MODEL 364Q FROM CALIF TO WASHINGTON. LIPPERT FRAME BROKE OVER AXLES ON BOTH SIDES AND BENT, BROKE OR TWISTED 14 FT. AXEL SHIFTED 4" TO PASSENGER SIDE CAUSING TIRE TO RUB AGAINST FRAME FOR BLOW OUT. LIPPERT FRAMES ARE UNSAFE AT ANY SPEED AND HAVE BEEN CAUSING DAMAGE TO MANY RV'S FOR SEVERAL YEARS. WHY HASN'T NHTSA FIXED THIS? PEOPLES LIVES ARE IN DANGER!!!!!! *TR

TL*THE CONTACT OWNS A 2009 KAUFMAN GBWR TRAILER (NA). WHEN PULLING THE EMPTY TRAILER AT 40 MPH, IT SWAYS ABNORMALLY AND CAUSES THE CONTACT TO ALMOST LOSE CONTROL. THE MANUFACTURER WAS NOTIFIED AND THE DEALER MADE ADJUSTMENTS. THE TECHNICIAN STATED THAT THE TRAILER HAS NEGATIVE TON WEIGHT. THE FAILURE STILL PERSISTS. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.

FAMILY WAS TRAVELING ON GOOD HIGHWAY AT 65 MPH AND RIGHT FRONT TIRE ON KEYSTONE RV FIFTH WHEEL CAMPER BLEW OUT AND SEVERED THE PROPANE COPPER TUBING THAT SUPPLIES FUEL TO THE COOK STOVE. FORTUNATELY I SAW THE TIRE BLOW AND STOPPED IMMEDIATELY. THE VENTING FUEL FROM THE PROPANE TANKS WAS SPRAYING IN THE WHEEL AREA WHICH COULD HAVE STARTED A FIRE AND BURNT UP THE CAMPER AND TOW VEHICLE/OCCUPANTS. UPON INSPECTION I DISCOVERED THERE WAS NO WHEEL WELL OVER THE TIRES AND THE PROPANE AND WATER LINES WERE DIRECTLY ABOVE THE WHEELS ONLY PROTECTED BY A THIN LAYER OF RIP STOP TARP AND FIBERGLASS INSULATION. ABOVE THAT IS ONLY WOOD WHICH AFTER THE TARP GETS DAMAGED BY ROAD DEBRIS DAMAGES THE TARP WILL CAUSE THE WOOD TO ROT AND DAMAGE THE CAMPER. I CONTACTED KEYSTONE AND WERE TOLD THAT THIS IS A WARRANTY ISSUE AND OR TIRE MANUFACTURE ISSUE. IT IS NOT A WARRANTY ISSUE, IT IS A DESIGN FLAW AND GRAVE SAFETY ISSUE. THEY ALSO STATED THAT THEY WOULD NOT PARTICIPATE IN REPAIRS. IF I HAD NOT NOTICED THE TIRE BLOW OUT THE REMAINING BEAD CONSTRUCTION WOULD HAVE LEFT THE RIM AND THE RIM WOULD HAVE BEEN RUNNING ON THE ROAD AND CAUSED SPARKS WHICH NO DOUBT WOULD HAVE RESULTED IN GRAVE CONSEQUENCES FOR MY FAMILY. *TR

I HAVE A 2002 KEYSTONE MONTANA FIFTH WHEEL RV. LAST YEAR I TOOK IT IN THE SHOP BECAUSE MY SLIDEOUT WAS MOVING WHEN IT WAS HOOKED TO THE TOW VEHICLE. LONG STORY SHORT, IT HAS BEEN IN THE SHOP FOUR TIMES AND THEIR ARE STILL PROBLEMS WITH THE FRAME. THE PROBLEM IS THE WELDS KEEP BREAKING ON THE FRAME. THE SHOP TOLD ME I WAS LUCKY, THAT WITH THE WAY THE WELDS ARE BREAKING, THE WHOLE UNIT COULD HAVE FALLEN APART OR OFF THE FRAME WHILE ON THE HIGHWAY. STILL NOT SURE HOW TO FIX THIS. THERE WERE NO INCIDENTS CAUSED THE FAILURE. SO FAR IT HAS COST CLOSE TO $8000.00 IN REPAIRS AND IT STILL BREAKS. UPON GOOGLING THIS PROBLEM, THERE ARE MANY HITS WHERE ALL STATE THE SAME PROBLEM. THE PROBLEM IS THE FRAME IS TOO WEAK TO SUPPORT THE TRAILER'S WEIGHT. MY REPAIR SHOP CALLED ME AND SAID THEY HAVE ANOTHER KEYSTONE TRAILER THAT JUST CAME IN FOR THE SAME PROBLEM. WHAT ARE THE CHANCES IN A SMALL TOWN FOR THAT TO HAPPEN? ON A SIDE NOTE, I HAD PROBLEMS WITH THE TIRES, THEY KEPT BLOWING. I NOTICE MANY MANY RV MANUFACTURES PUT TIRES ON WITH MINIMAL CLEARANCE FOR THE WEIGHT OF THE TRAILER, AND ALSO PUT AXLES THAT ARE BARELY RATED FOR THE TRAILERS AS WELL. YOU PUT A PILLOW IN THE TRAILER AND YOU ARE OVER YOUR AXLE AND TIRE WEIGHT RATING. I INSTALLED TIRES OF THE NEXT LOAD RATING UP AND HAVE NOT HAD A SINGLE PROBLEM. I HAD THE SAME PROBLEM WITH THE TIRES ON MY PREVIOUS TRAILER, A NUWA FIFTH WHEEL. THEY KEPT BLOWING AND FINALLY I REPLACED THEM ALL WITH THE NEXT SIZE UP. THIS PROBLEM TRULY IS A ROAD HAZARD, HAVING A BLOW OUT ON A RV GOING 65MPH ON THE FREEWAY. ALSO, THE PROBLEM OF HAVING THE TRAILER FALLING OFF A FAILED FRAME WHILE TRAVELING ON THE FREEWAY. *TR

APRIL 17 2009 KEYSTONE CAMPER SPRINGDALE LITE WAS TAKEN TO CAMPING WORLD IN OXFORD ALABAMA TO HAVE RECALL WORK NUMBER 06E-076 DONE ON DOMETIC REFRIGERATOR MODEL#RM2652 SERIAL# 84500326. CAMPING WORLD REFUSED TO ADMINISTER THE RECALL DUE TO "LEAKING OR STAINING AT THE BACK OF THE REFRIGERATOR" WHICH IS THE REASON FOR THE RECALL # 06E-076 WHICH IS LISTED ON DOMETIC WEB SITE. I THEN CALLED DOMETIC AND SPOKE WITH A SERVICE MANAGER AND SHE SAID SHE COULD NOT HELP WITH THE SITUATION DUE THE UNIT LEAKING "AMMONIA" AT THE BURNER TUBE THIS TO IS IN THE RECALL NOTICE. *TR

MY WIFE AND I TOOK DELIVERY OF A 2010 KEYSTONE LAREDO FIFTH WHEEL ON 4/23/09. WE HAD THE DEMONSTRATION OF THE UNIT AND HAD THE GUY LIGHT THE OVEN FOR US.(WE NEVER GOT OUR OVEN OF OUR 07 TT LIT). I BROUGHT THE FIFTH WHEEL HOME AND LOADED ALL OF MY PERSONAL BELONGINGS FROM MY TT IN IT. THE NEXT MORNING 4/24/09 I TOOK THE FIFTH WHEEL TO MY STORAGE PLACE AND LEFT IT THERE. ON 5/9/09 I GOT A CALL FROM MY STORAGE PLACE TELLING ME THAT MY FIFTH WHEEL CAUGHT FIRE THE NIGHT BEFORE DESTROYING IT AND THE MOTORHOME AND TRAVEL TRAILER NEXT TO IT. I WENT TO THE DOMETIC REFRIGERATOR RECALL WEB SITE AND LEARNED THAT MY REFRIGERATOR WAS PART OF THE RECALL. HOW CAN DOMETIC STILL BE MAKING OR SHIPPING DEFECTED REFRIGERATOR THAT THEY RECALLED IN AUGUST OF 2006? HOW CAN KEYSTONE BE INSTALLING THESE PRODUCTS WITHOUT FIXING THEM? I'M CONFUSED HOW THIS CAN BE HAPPENING. I LOST SOME IRREPLACEABLE ITEMS IN THIS FIRE. THIS MODEL IS A LAREDO, I CLICKED "HORNET" ON THE NEXT PAGE BECAUSE IT WAS THE ONLY CHOICE. *TR

TL*THE CONTACT OWNS A 2004 KEYSTONE FIFTH WHEEL RV TRAILER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR THE DOMETIC REFRIGERATOR. DOMETIC STATED THAT THE REFRIGERATOR WAS OUT OF WARRANTY AND HE WOULD HAVE TO CALL A DEALER AND PAY FOR THE REPAIR. CURRENTLY, THE TWO DOOR REFRIGERATOR DOES NOT WORK AT ALL. COOLANT WAS LEAKING IN THE REAR OF THE REFRIGERATOR, WHICH IS LOCATED NEXT TO THE GAS LINE. THE CONTACT HAD TO TURN OFF THE GAS LINE AND THEN TURN OFF THE REFRIGERATOR BEFORE A FIRE OCCURRED IN THE RV. UPDATED 05/06/09. *LJ UPDATED 05/07/09