KEYSTONE Complaints

TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINGDALE. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT RECEIVED A RECALL NOTICE FOR HER DOMETIC REFRIGERATOR, BUT DID NOT CALL THE MANUFACTURER AT THAT TIME. WEEKS LATER, SHE WENT INTO HER VEHICLE AND NOTICED THAT EVERYTHING IN THE REFRIGERATOR HAD BEEN RUINED; HOWEVER, THERE WAS NO LEAK. SHE CALLED A FEW RV SERVICE DEPARTMENTS IN HER AREA AND WAS INFORMED THAT THERE WAS A RECALL. THE CONTACT FOUND THE RECALL NOTICE SHE RECEIVED EARLIER AND CALLED DOMETIC. DOMETIC STATED THAT THEY WOULD NOT BE ABLE TO REPLACE OR REPAIR THE REFRIGERATOR BECAUSE THEY WERE CURRENTLY ONLY INSTALLING THE FIRE PREVENTION KITS. THE CONTACT BELIEVES THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT AND THEY SHOULD BE RESPONSIBLE FOR THE REPAIR. THE PART NUMBER AND RECALL NUMBER WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 60. UPDATED 11/17/08 *BF UPDATED 11/18/08. *JB

DOMETIC REFRIGERATOR HEAT TUBE MALFUNCTION. CONSUMER STATES THAT ONLY SOME PARTS WERE REPLACED. *NJ THE CONSUMER STATED SHE DEFROSTED THE REFRIGERATOR AND THEN SHE SWITCHED THE CONTROL TO GAS. WHEN SHE WENT TO OPEN THE DOOR, THERE WAS A STRONG SMELL OF AMMONIA. IT WAS DISCOVERED THAT AMMONIA WAS LEAKING FROM THE BOILER TUBE AND WAS SATURATING THE PLYWOOD AND THE INSULATION AROUND THE TUBE. THE CONSUMER STATED THE ONLY THING THAT WAS DONE REGARDING THE RECALL WAS PLACING A GUARD AND A SMALL PORTION OF INSULATION AROUND THE BOILER TUBE, IN CASE THE BOILER TUBE FAILED. THE CONSUMER STATED THE RECALL SHOULD HAVE BEEN A COMPLETE REPLACEMENT OF THE BOILER TUBE SYSTEM AND NOT JUST A SIMPLE HEAT SHIELD AND A SMALL AMOUNT OF INSULATION. *JB

TL*THE CONTACT OWNS A 2007 KEYSTONE MONTANA FIFTH WHEEL TRAILER. WHILE DRIVING ON A TWO-LANE ROAD AT AN UNKNOWN SPEED, THE CONTACT NOTICED PLASTIC AND METAL PIECES FLYING TOWARDS HER VEHICLE FROM UNDERNEATH THE PRECEDING TRAILER. THE REAR OF THE TRAILER BEGAN TO SWERVE AND WHIPPED AROUND AS IF IT WOULD TURN OVER. THE TRAILER CLIPPED A METAL POST ON THE SIDE OF THE ROAD. THE CONTACT'S HUSBAND WAS ABLE TO STOP THE VEHICLE AND PREVENT HARM. A MECHANIC WAS SENT BY ROADSIDE ASSISTANCE AND DISCOVERED THAT THE CENTER SHACKLE PIN CAME OUT OF THE SPRINGS, WHICH CAUSED THE AXLE ON THE PASSENGER SIDE TO SWIPE BACK ON THE SPRING SHACKLE LEAF. CONSEQUENTLY, THE WHEEL WAS WEDGED UNDER THE WHEEL WELL, WHICH LED TO UNEXPECTED FAILURE. THE MECHANIC WAS ABLE TO HELP THE CONTACT GET THE TRAILER TO A SALES DEALER. HER HUSBAND NOTICED THAT THERE WAS AN ISSUE WITH THE BOLT AND NUT WHICH SEEMED TO ALSO LEAD TO THE AXLE FAILURE. SHE CONSULTED THE AXLE MANUFACTURER AND ASKED FOR A HEAVIER AXLE, BUT THE MANUFACTURER REFUSED. UPDATED 10/08/08. *LJ UPDATED 10/10/08. *JB

TL*THE CONTACT OWNS A 2002 KEYSTONE MONTANA, MODEL NUMBER 2955RL. THE AXLE HAS A DEFECT THAT IS WEARING THE TIRES. IN OCTOBER OF 2007, THE CONTACT PLACED NEW TIRES ON THE TRAILER. IN JANUARY OF 2008, THE TIRES HAD TO BE REPLACED. HE WILL TAKE THE TRAILER TO THE DEALER FOR A DIAGNOSIS. THE CURRENT AND FAILURE MILEAGES WERE 3,000.

TL*THE CONTACT OWNS A 1997 KEYSTONE SPRINTER. THE CONTACT RECEIVED A RECALL NOTICE APPROXIMATELY TEN MONTHS AGO, BUT HE LOST THE LETTER. HE FOUND THE LETTER AND CALLED DOMETIC, BUT WAS INFORMED THAT HE NEEDED A NEW REFRIGERATOR. THE CONTACT STATED THAT THE COOLANT WAS LEAKING AS STATED IN THE RECALL. THE KEYSTONE SPRINTER IS A PULL BEHIND TRAILER; THEREFORE, THERE WAS NO VIN OR FAILURE MILEAGE. THE VEHICLE HAS NOT BEEN REPAIRED. THE RECALL NUMBER WAS UNKNOWN.

WE WERE PULLING OUR 29 FT. TRAVEL TRAILER NORTH ON HWY 75 NEAR JASPER, FL., WHEN SUDDENLY IT STARTED TO FISHTAIL. WE TRIED TO CONTROL THE SWAYING, BUT IT INCREASED UNTIL THE CAMPER WAS MOVING OUR CAR AND CARRIED US OFF THE ROAD. THE CAMPER COMPLETELY COLLAPSED EVEN THOUGH WE DID NOT ROLL. WE WERE TRAVELING ON A STRAIGHT ROAD AND DID NOT MAKE ANY LANE CHANGES OR SUDDEN MOVES TO START THE SWAYING. IT JUST STARTED AND INCREASED. WE BELIEVE THE AXLE BROKE OR SWAY BAR. THE DESIGN OF THIS CAMPER ADDED TO THE INCREASED SWAY AND PROBABLY LED TO THE COLLAPSING. *TR

2001 KEYSTONE COUGAR RV HAD REFRIGERATORS FAILURE. CONSUMER WANTS TO KNOW WHY HIS CLAIM FOR REIMBURSEMENT WAS DENIED. *NJ THERE WAS A YELLOW DISCOLORATION AT THE BACK SIDE OF THE UNIT. THE CONSUMER RECEIVED A DENIAL LETTER WHICH STATED THE PRE-NOTIFICATION REPAIR OCCURRED EARLIER THAN AUGUST 25, 2005. *JB

WAITING ON DOMETIC REPAIR APPROVAL, HAS BEEN SINCE JULY 14,2008 FIRST TIME I CALLED. CALLED ON JULY 21, 2008 AND AGAIN ON JULY 22, 2008 TRYING TO FIND OUT WHEN WE ARE GOING TO BE APPROVED FOR REPAIR SERVICE AT OUR CAMPSITE FOR OUR DOMETIC REFRIGERATOR. NEED REFRIGERATOR RUNNING TO KEEP MEDICATION THAT IS NEEDED COLD. THANK YOU FOR YOUR TIME. *TR

LOOSE AXLE. THE BACK AXLE BECAME LOOSE THEREFORE CAUSING IT TO BACK P TO THE FRAME ON ONE SIDE AND RUBBING ON THE INSIDE FRAME AND WHEEL COVERS. THIS COULD HAVE CAUSED A TIRE BLOW ON BOTH SIDES TO EXTREMELY HIGH FRICTION OF THE TIRES ON THE ROAD AND RAPID WEAR OF THE TIRES. THIS ALSO COULD HAVE CAUSED A FIRE DUE TO HEAT CREATED BY THE FRICTION OF THE TIRE ON THE TIRE COVER AND FRAME. *TR

TL*THE CONTACT OWNS A 2004 KEYSTONE MONTANA. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT), WHICH MENTIONED A POTENTIAL FIRE HAZARD. HE HAS BEEN ATTEMPTING TO HAVE THE REFRIGERATOR SERVICED EVER SINCE THE NOTICE WAS RECEIVED. SEVERAL DEALERS REFUSED TO COOPERATE AND WOULD NOT ALLOW HIM TO SCHEDULE A REPAIR APPOINTMENT. THE CONTACT IS CONCERNED THAT THE REFRIGERATOR COULD CATCH FIRE. THE MANUFACTURER OF THE REFRIGERATOR HAS NOT BEEN NOTIFIED. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE AND PART NUMBER WERE UNKNOWN. UPDATE 09/10/08 *CW THE CONSUMER STATED THE PROBLEM HAS BEEN RESOLVED. UPDATED 09/11/08 *JB