KEYSTONE Complaints

TL*THE CONTACT OWNS A 2001 KEYSTONE CHALLENGER PULL BEHIND TRAVEL TRAILER. THE CONTACT RECEIVED A RECALL NOTICE FROM DOMETIC. THE KEYSTONE DEALER ADVISED HIM TO CALL DOMETIC AND THEY STATED THAT THEY WOULD CALL HIM BACK; HOWEVER, THREE WEEKS LATER, THE CONTACT HAS STILL NOT RECEIVED A CALL. THE REFRIGERATOR HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE AND RECALL NUMBER WERE UNKNOWN.

TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINTER RV. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE REFRIGERATOR WAS REPAIRED UNDER RECALL. RECENTLY, THE CONTACT OBSERVED A YELLOW RESIDUE LEAKING FROM THE REFRIGERATOR AND NOTICED THAT IT WAS NOT COOLING PROPERLY. DOMETIC STATED THAT THE RECALL REPAIR WAS SERVICED AND THEY WOULD NOT BE RESPONSIBLE FOR THE REPLACEMENT OF THE COOLING UNIT, WHICH HAS NOT YET BEEN REPLACED. THE PART AND RECALL NUMBERS WERE UNKNOWN. UPDATED 07/29/08 *BF THE CONSUMER PURCHASED A NEW REFRIGERATOR. UPDATED 08/07/08

RV REFRIGERATOR WORKED FINE. RECEIVED RECALL NOTICE FROM DOMETIC FOR VOLUNTARY RECALL DUE TO LP GAS PROBLEM. TOOK RV TO GENERAL RV DEALERSHIP FOR INSTALLATION OF "DOMETIC SBH KIT". AFTER INSTALLATION, REFRIGERATOR DOES NOT WORK PROPERLY, IT WILL COOL, BUT THEN STOP WORKING. THIS HAS HAPPENED 3 TIMES WHILE USING SINCE THE REPAIR AND THE DEALER WHO INSTALLED THE KIT CLAIMS IT IS NOT RELATED TO THE INSTALLATION. ARE THERE OTHER PROBLEMS WITH REFRIGERATORS WORKING FINE BEFORE THE INSTALLATION, AND FAILING TO WORK AFTER INSTALLATION? HELP! *TR

TL*THE CONTACT OWNS A 2005 KEYSTONE SPRINTER. THE CONTACT HEARD A LOUD BANG OR POP AND DISCOVERED THAT THE REFRIGERATOR RUPTURED. HE WENT TO INVESTIGATE THE CAUSE OF THE SOUND AND NOTICED AMMONIA LEAKING FROM THE VEHICLE. THE DEALER STATED THAT THERE WAS A MASSIVE RECALL, AND ADVISED THE CONTACT TO UNPLUG THE REFRIGERATOR AND SHUT OFF THE GAS. THE MANUFACTURER STATED THAT THE VEHICLE IS OUT OF WARRANTY; THEREFORE, THEY WOULD NOT REPAIR IT UNDER THE RECALL. THE CONTACT WOULD HAVE TO COVER THE COST OF THE REPAIRS. THE FAILURE MILEAGE WAS UNKNOWN.

TL*THE CONTACT OWNS A 2003 KEYSTONE COUGAR RV. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT SMELLED A STRONG AMMONIA ODOR COMING FROM THE UNIT AND THE REFRIGERATOR WAS NOT OPERATING PROPERLY. THE REFRIGERATOR WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE HEAT TUBE WAS FRACTURED WITH A SLIGHT LEAK. THE REFRIGERATOR HAS NOT BEEN REPAIRED. THE CONTACT WAS DISPLEASED TO KNOW THAT DOMETIC WOULD NOT REPLACE THE DEFECTIVE COOLING UNIT. THE PART NUMBER WAS UNKNOWN. UPDATED 07/29/08 *BF

TL*THE CONTACT OWNS A 2002 KEYSTONE OUTBACK. THE CONTACT STATED THAT HIS REFRIGERATOR WAS REPAIRED ACCORDING TO THE DOMETIC RECALL; HOWEVER, HE DOES NOT FEEL THAT THE FAILURE HAS BEEN CORRECTED. THE MECHANIC WHO REPAIRED HIS VEHICLE INFORMED HIM THAT IT WAS NOT SAFE BECAUSE A FIRE COULD STILL OCCUR AND THE COOLANT COULD STILL LEAK. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER AND REFRIGERATOR INFORMATION WERE UNKNOWN. THE VEHICLE IS A PULL BEHIND TRAILER; THEREFORE, THERE IS NO VIN OR MILEAGE INFORMATION.

2003 - SPRINGDALE CAMPER WITH DOMETIC REFRIGERATOR - MODEL: 2652. REFRIGERATOR STOPPED WORKING @NOVEMBER 2007. SERVICE TECH SAID WHOLE REFRIGERATOR WOULD NEED TO BE REPLACED. DUE TO COST - REFRIG WAS NOT REPLACED. IN APRIL DISCUSSED WITH ANOTHER SERVICE TECH AND FOUND OUT ABOUT THE RECALL. CALLED THE DOMETIC CUSTOMER SERVICE 2X'S THE LAST TIME THE REP SAYS THEY MAILED NOTICE OF RECALL FEB 2008. TOOK VEHICLE IN AND RECALL REPAIR WAS PERFORMED BY SERVICE DEALER. DEALER NOW STATES THAT THE REPAIR WILL NOT CAUSE THE REFRIGERATOR TO WORK. THE COOLING SYSTEM NEEDS TO BE REPLACED DUE TO THE DAMAGE CAUSED BY THE LEAK (WHICH WAS THE RECALL). DOMETIC'S CUSTOMER SERVICE SAYS THAT SINCE THE REFRIGERATOR IS NO LONGER WORKING THEN IT IS OUT OF WARRANTY. CUSTOMER SERVICE AGENT SUGGEST I CALL NHTSA THERE IS NOTHING FURTHER SHE CAN DO. *TR

PURCHASED A NEW 2007 OUTBACK BY KEYSTONE TRAVEL TRAILER IN APRIL 2007. WHEN THE TRAILER WAS TAKEN OUT OF STORAGE THIS SPRING, ALL FOUR TIRES WERE VERY BADLY CRACKED TO THE POINT OF SERIOUS HAZARD IF USED ON THE ROAD. TIRES WERE MANUFACTURED IN 2007 AND LESS THAN 1,000 MILES ON THEM. I HAVE TAKEN PICTURES OF THE TIRES AND CAN MAIL THEM TO YOU. *TR

TL*THE CONTACT OWNS A 2000 KEYSTONE SPRINGDALE. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT PLUGGED IN A POWER CORD AND THE DOMETIC EXPLODED. THE FIRE EXTINGUISHED ITSELF. THE CONTACT HAS PICTURES AND AN EMAIL FROM DOMETIC. SOON AFTER THE EXPLOSION, THE CONTACT RECEIVED A SAFETY RECALL NOTICE FROM DOMETIC (NHTSA CAMPAIGN ID NUMBER 07V134000 EQUIPMENT:RECREATIONAL VEHICLE). SHE CALLED DOMETIC AND WAS INFORMED THAT THE EXPLOSION HAD NOTHING TO DO WITH THE RECALL. THE VIN WAS UNKNOWN. THE PURCHASE DATE AND PART NUMBER WERE UNKNOWN.

FAULTY SHACKLES AND 2 BENT AXLES ON 2004 KEYSTONE COUGAR FIFTH WHEEL CAUSED TIRES EXCESSIVE WEAR TO CORE. ONE TIRE BLEW OUT. LESS THAN 7000 LONG DISTANCE MILES ON CAMPER. WEIGHT WAS 2000 LBS UNDER LIMIT OF 10,000 LBS. KEYSTONE CLAIMS NO RECALL AND NO RESPONSIBILITY, WITH NO EXPLANATION AS TO WHY THIS WOULD OCCUR. OTHERS LIKE US ARE EXPRESSING SAFETY CONCERN OVER THE INTERNET. *TR