KEYSTONE Complaints

TL*THE CONTACT OWNS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06E076000 (EQUIPMENT:RECREATIONAL VEHICLE) ON MARCH 11, 2008. THE NOTICED INDICATED THE RISK OF A POTENTIAL FIRE HAZARD. HE TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL REPAIR PERFORMED IN APRIL OF 2008; HOWEVER, THE DEALER REFUSED AND STATED THAT THE REPAIRS STOPPED ON APRIL 1, 2008. THE SERVICE MANAGER AT THE DEALER INFORMED THE CONTACT THAT HE WAS THE FOURTH CONSUMER THAT WAS DENIED THE REPAIR. THE CONTACT CONSULTED THE MANUFACTURER SEVERAL TIMES, BUT WAS PUT OFF AND NOT ASSISTED. THE CONTACT REFERENCED MANUFACTURER NUMBER 22485147. THERE HAD BEEN NO FAILURE TO DATE. UPDATED 07/16/08*LJ THE CONSUMER STATED THE BOILER WAS DEFECTIVE. UPDATED 07/16/08

TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINTER. THE VEHICLE HAS A DOMETIC REFRIGERATOR. THE CONTACT RECEIVED A RECALL NOTICE THE SECOND WEEK IN APRIL OF 2008, WHICH STATED THAT THE REFRIGERATOR NEEDED TO BE REPAIRED UNDER A RECALL. THE DEALER STATED THAT THEY WERE NO LONGER PERFORMING THE REPAIRS AFTER APRIL 1, 2008. THE CONTACT FEELS THAT THE REFRIGERATOR SHOULD STILL BE REPLACED BECAUSE THE RECALL NOTICE WAS NOT RECEIVED IN TIME. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN.

TL*THE CONTACT OWNS A 2004 KEYSTONE SPRINGDALE TRAILER. ON DECEMBER 1, 2007, THE CONTACT NOTICED COOLANT FLUID WAS LEAKING FROM HIS DOMETIC REFRIGERATOR. HE HAD NOT RECEIVED A RECALL NOTICE, BUT AFTER FURTHER INVESTIGATION INTO THE FAILURE, HE DISCOVERED THERE WAS A RECALL. HE CALLED DOMETIC SINCE HE DID NOT RECEIVE A RECALL NOTICE. DOMETIC CONFIRMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR AND THEY STATED THAT THEY WOULD ONLY INSTALL A HEAT SHIELD TO PREVENT A FIRE. THE REFRIGERATOR WOULD NOT WORK BECAUSE THERE WAS A FRACTURE IN THE BOILER TUBE AND HE NEEDED IT REPLACED IF HE WISH TO USE THE REFRIGERATOR. DOMETIC STATED THAT THEY WOULD SELL THE CONTACT A REPLACEMENT UNIT AT A DISCOUNTED PRICE. THE TRAILER HAD NO FURTHER INFORMATION. UPDATED 09/13/08. *LJ UPDATED 09/17/08. *JB

TL*THE CONTACT OWNS A 2001 KEYSTONE SPRINGDALE (TAG ALONG). THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE EQUIPMENT IN APPROXIMATELY FEBRUARY OF 2008 WHILE THE VEHICLE WAS IN STORAGE. THE VEHICLE WAS TAKEN OUT OF STORAGE ON MARCH 3, 2008. THE CONTACT NOTICED THAT THE COOLANT UNIT RUPTURED AND CURRENTLY NEEDS TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY NO LONGER PERFORM THE RECALL REPAIR. RECALL NUMBER 07V134000. UPDATED 05/01/08.

TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO (NA). WHILE DRIVING 20 MPH, THE REAR AXLE DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AND REPAIRED. THE ENGINE SIZE, NUMBER OF CYLINDERS, TRANSMISSION TYPE, FUEL SYSTEM, POWERTRAIN, AND FUEL TYPE WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 60.

ON OR ABOUT 3/21/08 MY WIFE HEARD A BEEPING SOUND WHILE WE WERE OUTSIDE. UPON FURTHER INVESTIGATION WE DISCOVERED THAT OUR KEYSTONE OUTBACK RV WAS ON FIRE. WE EXTINGUISHED THE FIRE WITH WATER. SOME DAYS LATER MY BROTHER CAME OVER TO HELP ME REPAIR IT. WE ARE BOTH FIREFIGHTERS, SO OF COURSE WE INVESTIGATED THE CAUSE. WE DISCOVERED A PINCHED A.C. WIRE BETWEEN THE CHASSIS AND FLOOR. I HAVE TAKEN PIX BUT HAVE NOT CONTACTED THE DEALER BECAUSE IT IS OUT OF WARRANTY AND CANNOT BE TOWED BY ME DUE TO THE 12 WIRES BEING MELTED THEREFORE NO BRAKE LIGHTS. I EMAILED THE MANUFACTURER TWICE, BUT HAVE HAD NO RESPONSE. *TR

TL*THE CONTACT OWNS A 2003 KEYSTONE SPRINTER. THE CONTACT RECEIVED A RECALL NOTICE FROM KEYSTONE ON MARCH 28, 2008. HE SCHEDULED AN APPOINTMENT FOR THE RECALL REPAIR TO BE PERFORMED. THE CONTACT ASKED KEYSTONE IF THEY COULD SEND A TECHNICIAN TO HIS HOME BECAUSE IT WOULD COST TOO MUCH TO PULL THE VEHICLE TO THE REPAIR SHOP. KEYSTONE STATED THAT THEY WOULD NOT SEND ANYONE TO HIS LOCATION AND, IF HE WANTED THE FREE REPAIR, HE WOULD HAVE TO BRING THEM THE VEHICLE. THE CONTACT DOES NOT WISH TO TRAVEL THAT FAR AND HAVE TO PAY FOR GAS. NO OTHER VEHICLE INFORMATION WAS AVAILABLE. THE RECALL NUMBER WAS UNKNOWN.

TL*THE CONTACT OWNS A 2005 KEYSTONE MONTANA-MOUNTAINEER. THE CONTACT NOTICED YELLOW RESIDUE ON THE BACK OF THE REFRIGERATOR. HE SHUT OFF THE REFRIGERATOR AND CALLED DOMETIC. DOMETIC STATED THAT HIS SERIAL NUMBER WAS NOT INCLUDED IN THE RECALL. THE CONTACT WOULD LIKE THE RECALL EXPANDED TO INCLUDE HIS SERIAL NUMBER. NO OTHER VEHICLE INFORMATION WAS AVAILABLE. THE NAME OF THE DEALER WAS UNAVAILABLE. UPDATED 04/21/08 *BF RECALL# 074134000. UPDATED

TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINGDALE. THE CONTACT RECEIVED A RECALL NOTICE ON FEBRUARY 3, 2008 FOR THE DOMETIC REFRIGERATOR. HE CALLED THE DEALER THE SAME DAY AND WAS INFORMED TO GET AN ESTIMATE AND CALL THEM BACK. THE CONTACT RECEIVED AN ESTIMATE AND CALLED THE DEALER BACK. SINCE THAT TIME, THE DEALER HAS BEEN NOTIFIED THREE TIMES AND STATED THAT THE SITUATION WOULD BE RESOLVED. THE REFRIGERATOR STILL HAS NOT BEEN REPAIRED. THERE HAD BEEN NO FAILURE TO DATE.

TL*THE CONTACT OWNS A 2001 KEYSTONE RV. THE VEHICLE HAS A DOMETIC, MODEL NUMBER RM2852 REFRIGERATOR. THE CONTACT REPLACED HIS FIRST DOMETIC DUE TO FLUID LEAKAGE BEFORE IT FAILED. THE SECOND DOMETIC BEGAN LEAKING AND ALSO FAILED. HE PAID OUT OF POCKET FOR THE REPAIR OF THIS DOMETIC. NHTSA CAMPAIGN ID NUMBER 06E076000 (EQUIPMENT: RECREATIONAL VEHICLE) WAS LATER ISSUED AND THE CONTACT ATTEMPTED TO RECEIVE REIMBURSEMENT FOR THE REPLACEMENT FEE. HE WAS INFORMED THAT THE FAILURE WITH HIS DOMETIC WAS NOT RELATED TO THE DEFECT IN THE RECALL. THE PART NUMBER WAS UNKNOWN. UPDATED 04/02/08 *TR