KEYSTONE Complaints

WE PURCHASED OUR 2004 KEYSTONE COUGAR TRAVEL TRAILER IN FEB 2005 FROM THE ORIGINAL OWNER WHO HAD ONLY USED IT ON A 200 MILE TRIP ONCE AS HIS WIFE HAD TAKEN ILL AND HE COULDN'T USE IT ANY LONGER. IN APR/MAY OF 2006 WE WENT ON A CROSS COUNTRY TRIP. WE HAD A BLOWOUT THE 1ST DAY OUT ON I-75 NEAR THE NORTH MARION COUNTY LINE. WE THEN HAD ANOTHER BLOWOUT AS WE ENTERED CA ON I-8. OUR 3RD BLOWOUT CAME ON OUR RETURN TRIP ON I-10 IN LA. ALL THREE TIRES WERE MISSION RADIALS THAT CAME NEW ON THE RV FROM THE MANUFACTURER AND CAUSED FENDER DAMAGE. ON MAY 31, 2007 WE AGAIN WENT ON ANOTHER CROSS COUNTRY TRIP. ON THE 1ST DAY OUT ON I-10 NEAR SPANISH FORT, AL WE AGAIN HAD A BLOW OUT OF ANOTHER MISSION RADIAL TIRE ( ORIGINAL SPARE WHICH WAS INSIDE THE GARAGE AREA OF OUR TRAVEL TRAILER OUT OF THE ELEMENTS UNTIL APRIL OF 2006) CAUSING FENDER AND UNDER CARRIAGE DAMAGE. ON OUR RETURN TRIP WE HAD ANOTHER BLOW OUT ON JULY 31ST, THIS TIME OF A CARLISLE RADIAL TIRE WHICH WAS A REPLACEMENT OF OUR 1ST BLOWOUT IN APR 2006. THIS TIRE , AS ALL THE OTHERS HAD EVEN TIRE WEAR WITH PLENTY OF TREAD WEAR LEFT AT TIME OF BLOW OUT. THESE TIRES WERE PROPERLY INFLATED TO 60 TO 65 LBS EACH. BOTH SIDES OF OUR TRAVEL TRAILER INCURRED FENDER DAMAGE AND UNDER CARRIAGE DAMAGE FROM THESE BLOW OUTS THIS YEAR. I HAVE NOT REPAIRED THE DAMAGE THIS YEAR. I DO NOT HAVE AN OF THE MISSION TIRES IN MY POSSESSION, BUT I DO HAVE THE CARLISLE TIRE IN MY POSSESSION WHICH SHOWS THE STEEL BELTS COMING THROUGH THE TREAD IN ONLY ONE AREA AS THE TIRE DID NOT COME APART COMPLETELY AS THE MISSION TIRES DID. I FEEL THERE MAY BE A SAFETY PROBLEM WITH THIS MODEL TRAVEL TRAILER AS THERE ARE TWO DIFFERENT TIRE MANUFACTURERS OF THE TIRES IN MY CASE. *TR UPDATED 09/05/07 *TR

I PURCHASED A 2004 COUGAR 5TH WHEEL MADE BY KEYSTONE RV IN APRIL OF 2005 FROM A LOCAL DEALER. SINCE THEN WE HAVE TAKEN TWO LONG TRIPS (OVER 500 MILES) AND EACH TIME HAVE HAD MULTIPLE BLOW-OUTS (2 ON THE FIRST TRIP AND 3 THIS LAST TRIP). THUS, I HAVE HAD TO REPLACE ALL FIVE TIRES THAT CAME WITH THE UNIT WITH BRAND-NEW TIRES. ALL OF THE BLOW-OUTS HAVE OCCURRED ON PUBLIC HIGHWAYS DOING 60MPH AND THERE WAS NO WARNING NOR COULD I FEEL THAT A TIRE HAD GONE. FORTUNATELY EITHER I NOTICED SMOKE IN MY SIDE MIRRORS OR A PASSERBY HAS ALERTED ME TO THE FAILED TIRE. I ALWAYS ENSURE PROPER TIRE INFLATION BEFORE TOWING AND CARRY AN AIR COMPRESSOR WITH ME. THUS, I DON'T SEE THAT I COULD HAVE DONE ANYTHING DIFFERENT TO PREVENT THESE TIRE FAILURES. THIS IS THE THIRD TRAILER THAT I'VE OWNED AND THE ONLY ONE THAT HAS HAD THESE TIRE FAILURES AND BEEN UNSAFE TO TOW. IN FACT, THE LAST BLOW-OUT DID SOME UNDERCARRIAGE AND WIRING HARNESS DAMAGE AS THE TREAD WRAPPED AROUND THE AXEL. *TR

KEYSTONE TRAILER DOES NOT HAVE REQUIRED LIGHTS. TRAILER IS 30' 7" LONG AND DOES NOT HAVE REQUIRED INTERMEDIATE MARKER LIGHTS. *JB

WE BOUGHT A 07 COUGAR KEYSTONE TRAVEL TRAILER. THIS PURCHASE TOOK PLACE AT THE END OF FEB. ON MARCH 5 WE TOOK OUR NEW TRAILER OUT ON OUR FIRST TRIP TO LAS VEGAS NEVADA FOR A 3 DAY NASCAR WEEKEND. WE ARRIVED AT OUR CAMPSITE AND WENT TO SET UP. WE DISCOVERED THAT WE HAD A BALD TIRE ON THE REAR DRIVERS SIDE, 3 OTHER TIRES WERE WORN, THE BACK AXLE WAS BENT. WE IMMEDIATELY CALL FOLLEY'S WHERE WE BOUGHT IT FROM AND THEN WENT TO FIND A PLACE TO GET IT FIXED. WE SPENT MANY HOURS AND DAYS ON THE PHONE WITH KEYSTONE RV COMPANY AND TRAVELING FROM ONE REPAIR SHOP TO ANOTHER. WE WERE TOLD BY KEYSTONE AT ONE POINT TO TAKE IT BACK HOME TO WASHINGTON TO THE DEALER WE BOUGHT IT FROM. MY HUSBAND AND I DID NOT FEEL THIS WAS SAFE. SO WE COMPLAINED ON THE SAFETY ISSUE AND IF SOMEONE WOULD HAVE GOTTEN HURT OR KILLED IT WOULD BE ON THEM. THEY DECIDED TO ALLOW IT TO BE STORED THERE AND HAVE DOUBLE EAGLE RV REPAIR FACILITY FIX IT. AFTER IT WAS FINALLY REPAIRED KEYSTONE WANTED US TO GO BACK DOWN AND GET IT. SO WE TOLD THEM THEY NEEDED TO TOW HERE. THEY RETURNED IT TO FOLLEY RV CENTER. WE WENT DOWN TO PICK IT UP AND DISCOVERED THAT TIRES WERE NOT REPLACED AND WE STILL HAD THE BALD TIRE. WE RECEIVED IT THE 3RD OR 4TH OF APRIL. BY THE END OF APRIL OR BEGINNING OF MAY WE FINALLY GET THE TIRE SITUATION HANDLED. WE WENT ON A 200 MILE TRIP MAY 12TH. THEN WE WENT TO OCEAN SHORES ON JUNE 22-23. ON OUR WAY HOME MY HUSBAND FEELS THE TRAILER NOT PULLING RIGHT AGAIN. WE ARRIVE HOME. THE REAR AXLE IS BENT. SO WE TOOK THE TRAILER DOWN TO BE WEIGHED AND FOUND IT WAS NOT OVER WEIGHT. WE HAVE ONLY OWNED IT 5 1/2 MONTHS AND HAVE BEEN ABLE TO TAKE IT OUT THREE TIMES. THE FIRST AND THIRD TIME I HAVE ENDED UP WITH THE REAR AXEL BENT. THIS HAS BECOME A SAFETY ISSUE THAT KEYSTONE SEEMS TO NOT CARE ABOUT. ALL THEY SEEM TO WANT TO DO IS PASS THE BUCK OR IGNORE THE PROBLEM AND PLACE A BLAME GAME ON THE USER! SAFETY ISSUE FOR US THE OWNERS AND THE OTHER PEOPLE OUT ON THE ROAD. *JB

THIS WAS A CLOSE CALL INCIDENT. I HAVE ONLY OWNED THIS 2004 KEYSTONE SPRINTER ST307BHW04 TRAVEL TRAILER FOR 2 MONTHS. WHEN I GOT IT THE TIRES WERE FINE THIS PAST WEEKEND AFTER LESS THEN 500 MILES I JUST MADE IT TO OUR CAMPSITE AND FOUND CORDS HANGING OUT ON THE INSIDE EDGE OF THE REAR LEFT TIRE. WHILE I WAS CHANGING I NOTICED THAT THERE WAS DAMAGE FROM ANOTHER BLOWOUT. THE RIG IS NOT OVERLOADED AND THE TIRE PRESSURE WERE PERFECT. I FOUND A TREAD ON RV.NET TALKING ABOUT THIS EXACT PROBLEM IT IS DUE TO AL-KO KOBER MADE DURING 2003 AND 2004 THAT WERE WELDED AT THE WRONG ANGLE. HERE IS MY AXLE TAG # MODEL T52 2 DATE 252 03 SLR 373 MM MY TRAILER DOM 09/16/2003 PLEASE REFERENCE OTHER COMPLAINTS FOR THIS SAME ISSUE: 10174036 10169948 10169990 *TR

TL*THE CONTACT OWNS 2005 KEYSTONE RAPTOR TRAILER WITH MISSION TIRES SIZE ST2257515. WHILE DRIVING 65 MPH SHE EXPERIENCED BLOW OUTS ON THE TWO FRONT AND REAR TIRES. THERE WAS NO SIGN OF WEAR AND TEAR. THE TIRES WERE REPLACED WITH THE SAME BRAND AND SIZE. THE ENGINE SIZE, NUMBER OF CYLINDERS, POWER TRAIN, AND FUEL SYSTEM INFORMATION WAS NOT APPLICABLE. THE FAILURE MILEAGE WAS 2,500.

TL*THE CONTACT OWNS A 2007 KEYSTONE COUGAR TRAILER WITH MILESTAR ST 225/75D-15 TIRES. HE NOTICED GOLF-BALL SIZED BUBBLES ON THE SIDEWALLS OF THE TIRES. THE CONTACT STATED THAT HIS TIRES WERE REPLACED. UPDATED 02-01-08. *KB THE CONSUMER STATED THE TIRES HAD VERY WEAK SIDEWALLS.

TIRE BLOWOUT. TREAD SEPARATION FROM PLY CAUSING PROPERTY DAMAGE TO OUR 5TH WHEEL CAMPER ON JULY 27 2007. TIRES HAD LESS THAN 8,000 MILES AND WERE PROPERLY INFLATED. (TIRE INFLATION AND WALK AROUND HAD BEEN COMPLETED 60 MILES PRIOR TO BLOW OUT) THIS WAS THE SECOND TIRE TO FAIL ON THIS CAMPER. THE FIRST TIRE ALSO HAD TREAD SEPARATION. DEALER WOULD NOT CLAIM RESPONSIBILITY FOR FIRST TIRE SEPARATION NOR WOULD KEYSTONE THE MANUFACTURER OF THE CAMPER. WE HAVE NOT CONTACTED THE DEALER REGARDING THE SECOND BLOW OUT. THE MANUFACTURER IS MISSION MADE IN TAIWAN AND IS NOT LISTED ON THE MANUFACTURER LIST YOU PROVIDED. *JB

TL*THE CONTACT OWNS A 2007 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THERE WAS A HORRIBLE SMELL SIMILAR TO GASOLINE FUMES IN THE VEHICLE, WHICH BURNED HER EYES AND NOSE. THE SMELL WORSENED IN HOT WEATHER. HER DAUGHTER HAD TO RUN OUT OF THE VEHICLE BECAUSE HER EYES WERE BURNING. THE CONTACT NOTIFIED KEYSTONE AND THEY STATED THAT IT WAS NORMAL FOR A NEW CAMPER. THIS IS NOT HER FIRST NEW CAMPER AND SHE STATED THAT SHE HAS NEVER BEFORE EXPERIENCED THESE FUMES. *UPDATED 12/12/07 *BF THE CONSUMER ALSO STATED THE TIRES WERE CRACKING WITHIN THE SIDEWALL. UPDATED

TL*THE CONTACT OWNS A 2006 KEYSTONE MONTANA-MOUNTAINEER. THE VEHICLE HAS DURO TIRES, SIZE 225/75D15D, DISTRIBUTED BY WHAFONG TIRES. THE CONTACT NOTICED THAT THE TREAD SEPARATED ON ALL FOUR TIRES. THE MANUFACTURER INFORMED THE CONTACT TO MAIL PICTURES. THE CURRENT AND FAILURE MILEAGES WERE 7,000. NO OTHER VEHICLE INFORMATION WAS AVAILABLE.