KEYSTONE Complaints

COUGAR 5TH WHEEL CAMPER CUSTOMER HAS HAD SEVERAL TIRE REPLACEMENTS AND BELIEVES THAT THEY SHOULD BE REIMBURSED FOR THE TIRES AND DAMAGE DONE TO CAMPER**CC THE CONSUMER BELIEVED THE TIRES FOR THE CAMPER WERE UNDER RATED WHICH WAS THE REASON HE CONTINUED TO EXPERIENCE TREAD SEPARATION AND TIRE WEAR. *JB

TL* THE CONTACT OWNS A 2005 KEYSTONE MONTANA. THE TRAILER WAS RAISED FOUR INCHES FROM THE TRUCK BED WHEN NORMALLY IT WAS RAISED EIGHT INCHES. THE FAILURE WAS DUE TO THE FRAME WORK BEING CRACKED. THE CAMPER WAS REPAIRED. HOWEVER, IT FAILED AGAIN, AND WAS CURRENTLY BEING REPAIRED. THE CONTACT HAS PICTURES AND REPAIR INVOICES. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.*AK THE CONSUMER WANTED TO KNOW IF HIS INFORMATION WAS RECEIVED. UPDATED 06/19/07. *JB THE CONSUMER STATED THAT THERE IS ALSO KING PIN FRAME FAILURE ON THE RV. THE CONSUMER PROVIDED VARIOUS EMAILS PERTAINING TO THE CONTACT WITH THE DEALER FOR REPAIRS AND OF VARIOUS CONSUMERS WITH THE SAME PROBLEM. THE CONSUMER WANTS TO REIMBURSED FOR REPAIRS THAT WERE NOT COVERED UNDER THE WARRANTY HOWEVER THE DEALER STATED THAT NO REFUND WILL BE ISSUED;THE WARRANTY DOES NOT COVER THE REPAIRS DUE TO THE FACT THE RV FRAME WAS ALTERED WHICH VOIDS THE WARRANTY. UPDATED 06/08/07 *TR THE CONSUMER STATED THAT A FRIEND NOTICED THAT THE PIN BOX WAS NOT LEVEL AND THAT THE LEFT SIDE WAS HIGHER THAN THE RIGHT SIDE. THE CONSUMER PROVIDED PICTURES OF THE DEFECT AND SOME OF THE COMPLAINTS FROM MONTANA OWNERS CLUB DISCUSSION FORUM. UPDATED 07/06/07 *TR

DOMETIC RECALL 06E-076, MANUFACTURER STATES THEY ARE NOT GOING TO REPAIR THE DEFECT, THEY ARE ONLY GOING TO COVER IT UP SO WHEN IT DOES FAIL IT WON'T BURN MY TRAILER DOWN. THE RECALL NOTICE STATES THAT IT MUST BE SHUT DOWN AND NOT OPERATED UNTIL THE UNIT IS FIXED. I WANT MY UNIT FIXED NOT PATCHED . DOMETIC HAS ADMITTED THERE IS A SEVERE SAFETY HAZARD WITH THIS UNIT AND IT CAN CAUSE DEATH OR INJURY IF USED . *JB

TL*THE CONTACT OWNS A 2005 KEYSTONE MONTANA 3295RK 5TH WHEEL. THE WELDING MECHANIC STATED THAT OVER TIME THE SOLID TUBING THAT HAS AIR SPACE IN THE MIDDLE WORE OUT AND CAUSED CRACKS IN THE KING PIN BOX. THE MECHANIC OBSERVED ADDITIONAL STRESS FRACTURES, AND THE VEHICLE WAS CURRENTLY WAITING TO BE REPAIRED. THE KING PIN BOX WAS ATTACHED TO THE HITCH AND WAS CONNECTED TO THE VEHICLE. THE MECHANIC STATED THAT THE BEAM SHOULD BE 6 INCHES , BUT BECAUSE OF THE STRESS FRACTURES THE BEAM WAS 4 INCHES. THE CONTACT NOTIFIED KEYSTONE, AND WAS ADVISED THAT THE WARRANTY DID NOT COVER THE REPAIR COSTS. THE CONTACT STATED THAT THE TRAILER HAS NO MILEAGE, FUEL, ENGINE, OR CYLINDERS.*AK

TL*- THE CONTACT STATED THAT THE 2002 KEYSTONE SPRINTER'S DOMETIC REFRIGERATOR MODEL # RM2852, SERIAL # 14200164 WAS INVOLVED IN RECALL 06E076000. THE CONTACT WANTED TO COMPLAIN THAT THE SERVICE CENTER, PISMO COAST RV SERVICE CENTER, WILL NOT THE HONOR THE RECALL BECAUSE DOMETIC WAS NOT PAYING ENOUGH MONEY TO DO THE JOB ,AND THEY WILL NOT RETURN THE SERVICE CENTER PHONE CALLS. THERE HAD BEEN NO FAILURES TO DATE.*AK

TL*- THE CONTACT STATED THAT HER 2003 KEYSTONE SPRINGDALE BUMPER POOL TRAVEL TRAILERS DOMETIC REFRIGERATOR MODEL # RM2652, SERIAL # 32003447 HAD BEEN LEAKING COOLANT SINCE 9/15/2006, LAST DAY OF USE. THE DOMETIC REFRIGERATOR WAS LEAKING COOLANT, BUT THE SERIAL NUMBER WAS NOT INCLUDED IN THE RECALL. *AK UPDATE *4/23/07TR

TL*- THE CONTACT STATED THAT THE TIRES ON THE 2005 KEYSTONE SPRINTER RUBBED THE TOP OF THE WHEEL WELL. THE CONTACT SPOKE WITH THE DEALERSHIP AND WAS ADVISED THAT THE CAUSE OF THE PROBLEM WAS DUE TO THE DESIGN OF THE TRAILER. THE DEALERSHIP INFORMED THE CONTACT THAT THE WHEEL WAS TOO CLOSE TO THE WHEEL WELL. THIS CAUSED THE TIRES TO BECOME DEFORMED. THE CONTACT SENT PICTURES TO THE MANUFACTURER, AND THEY ADVISED HIM THE CAUSE OF THE PROBLEM WAS DUE TO THE TRAILER BEING OVERLOADED, WHICH CAUSED THE SPRINGS TO BEND. THE VEHICLE CURRENTLY HAD 2000 MILES. *AK THE CONSUMER FEELS THAT THE ISSUE WITH THE SPRINGS IS A FACTORY DEFECT AND WOULD LIKE TO BE REIMBURSED, THE CONSUMER PROVIDED ALL INVOICES. UPDATE 4/27/07*TR

TL- THE CONTACT STATED THAT HE RECEIVED HIS RECALL IN THE MAIL TODAY 03/06/2007). THE CONTACT CALLED DOMETIC, WHO STATED THAT THE SECONDARY BURNER HOUSING WILL BE INSTALLED TO CONTAIN THE FIRE AND THAT IT WILL NOT PREVENT THE FIRE. *AK

INCIDENT DESCRIPTION: WE PURCHASED A NEW 2004 KEYSTONE COUGAR TRAVEL TRAILER THAT I SAY HAVE EXTREMELY DANGEROUS TIRES ON IT. WE HAD ONE BLOW OUT ON A LONG TRIP LAST YEAR, AND THIS FALL WE HAD TWO MORE BLOW OUT ON TWO SEPARATE OCCASIONS AND ALL THREE DID (EACH CASE) ABOUT $1500.00 IN DAMAGE TO THE TRAILER. THE FIRST ONE, THERE WAS NOTHING LEFT TO THE TIRE WHEN WE GOT STOPPED. THE SECOND WAS SHREDDED TOO. THE THIRD WAS STARTING TO COME APART, AND THE FOURTH ONE I TOOK OF THE WHEN AND WAS STARTING TO SEPARATE INSIDE THE TIRE. THE BRAND NAME IS MISSION. MADE IN TAIWAN # ST 225/75/R15 LOAD RANGE D, TUBELESS. NUMBER ON THE TIRE IS A PHONE NUMBER, 800-227-8925. THESE TIRE HAVE COST ME THOUSANDS OF DOLLARS IN TRAILER REPAIRS FROM THE DAMAGE THEY DID BLOWING OUT. I DEMAND THAT SOMETHING BE DONE. CAN YOU TELL ME IF ANYONE ELSE HAS HAD TROUBLE? I DO HAVE TWO OF THE ONES LEFT FOR PROOF. *JB

2006 ZEPPELIN TRAVEL TRAILER, BY KEYSTONE, HAD MAJOR FRAME DAMAGE. I PURCHASED TRAILER IN INDIANA AND FRAME DAMAGE HAPPENED ON THE WAY TO ALASKA IN 2005. THE EXACT DATE OF THE FRAME DAMAGE IS UNCERTAIN AS IT WAS NOT DISCOVERED UNTIL AFTER WINTER STORAGE. THE DEALER FOUND IT IN MAY OF 2006. DEALER IN ALASKA SAID IT COULD NOT BE REPAIRED. THE DAMAGE COULD HAVE BEEN MORE SERIOUS AND COULD HAVE CAUSED A SERIOUS ACCIDENT ON THE HIGHWAY. *NM