KEYSTONE Complaints

DT*: THE CONTACT STATED THE TIRES WERE WEARING PREMATURELY ON THE INSIDE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHERE IT WAS DETERMINED THE AXLES WERE BENT. THE AXLES WERE REPLACED. *AK

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE BUMPER METAL WAS OBSERVED TO BE TORN ON BOTH SIDES. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE TRAILER TO THE SERVICE DEALER FOR INSPECTION. *AK UPDATED 11/30/06. *JB

5TH WHEEL TRAILER IS APPROX. 350 LBS OVERWEIGHT (UVW). THE UVW OF THE TRAILER ACCORDING TO THE STICKER POSTED IN THE TRAILER SHOULD BE 6,050. WHEN BROUGHT TO 2 PUBLIC SCALES, THE WEIGHT WAS 6,600 LBS AND 6,460 LBS WHICH IF LOADED TO THE CCC, WOULD OVERLOAD THE VEHICLE CAUSING INSTABILITY. HAVE BEEN IN CONTACT WITH KEYSTONE RV. BUT THEY HAVE STOPPED RESPONDING. THANKS, MARK . *NM

I HAVE A 2005 KEYSTONE RAPTOR TOY HAULER TRAILER (3612DS) WITH 15" MISSION "D" RATED TIRES ON THEM. I HAVE HAD 4 BLOWOUTS IN THE LAST 6 MONTHS. THE TIRES BLOWOUTS HAVE CAUSED DAMAGE TO THE UNDER-CARRIAGE OF MY TRAILER. TWO OF THE BLOWOUTS OCCURRED ON ONE TRIP WHILE I WAS NOT CARRYING ANY CARGO IN THE REAR AT ALL. THE OTHER TWO TIMES WERE WHILE I WAS CARRYING TWO FULL SIZE QUADS (THUS, THE WEIGHT WAS NOT AN ISSUE). THESE TIRES ARE JUNK AND SHOULD NOT BE ALLOWED ON LARGER RIGS. LARGE RIGS SHOULD BE MANDATED TO HAVE 16" STEEL BELTED, COMMERCIAL TIRES. THESE TIRE BLOWOUTS COULD CAUSE SERIOUS INJURIES OR EVEN DEATH. *JB

DT*: THE CONTACT STATED WHILE TRAVELING 62 MPH, THE TRAILER DIPPED ON THE REAR PASSENGER SIDE. THE VEHICLE WAS PULLED OVER AND THE CONTACT DETERMINED THE MAIN LEAF SPRING WAS FRACTURED. THE TRAILER WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHO REPLACED THE SPRING. A YEAR LATER THE DRIVER SIDE HAD THE SAME PROBLEM AND THAT SPRING WAS REPLACED. THEN, THE FRONT AXLE SPRINGS FRACTURED SIMULTANEOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, AND BOTH SPRINGS WERE REPLACED. THE PROBLEM OCCURRED ANOTHER TIME ON THE DRIVER SIDE REAR LEAF ASSEMBLY, WHICH WAS THE ONLY ASSEMBLY REPAIRED WITH A FACTORY PART.

DT*: THE CONTACT STATED TWO PASSENGER SIDE FRONT TIRES BLEW OUT. THE TIRES SEPARATED AND SHREDDED. THE TIRES WERE MISSION TIRES. MANUFACTURED BY TIRECO. SIZE: 225/75/R-15. THE DEALERSHIP WAS NOTIFIED. UPDATED 10/4/2006 - *NM

THERE ARE MANY FAILURES DUE TO BAD CHASSIS DESIGN, THE LIPPERT FRAMES ON FIFTH WHEEL TRAILERS ARE CRACKING AND POSE A HUGE SAFETY ISSUE. *JB

DT*: THE CONTACT STATED THE TRAVEL TRAILER HAD A FORMALDEHYDE SMELL COMING FROM THE CONSTRUCTION MATERIAL. THE FORMALDEHYDE CAUSED THE CONTACT TO BE SICK FOR ONE WEEK AND THE EPA STATED THAT FORMALDEHYDE COULD CAUSE CANCER AND RESPIRATORY PROBLEMS. THE DEALER DETERMINED THAT THE TRAILER HAD THIS PROBLEM, BUT COULD NOT DO ANYTHING ABOUT IT AND THE ODOR WOULD GO AWAY IN TWO YEARS. THE MANUFACTURER DENIED THE CLAIM.*AK UPDATED 10/31/2006 - THE CAMPER WAS TESTED AND IT WAS DETERMINED THAT THE VAPOR WAS ABOVE THE EPA'S RECOMMENDED EXPOSURE . THE CAMPER REGISTERED, AT IT'S HIGHEST LEVEL, 0.46 PPM AND THE RECOMMENDED LIMIT IS 0.1 PPM. THE CONSUMER CONTACTED THE DEALER AND ASKED THAT THE MANUFACTURER TO EITHER REMOVE THE COMPONENTS CONTAINING FORMALDEHYDE OR REPURCHASE THE CAMPER FROM THE CONSUMER. THE GENERAL MANAGER AT THE DEALER REFUSED TO TALK TO THE CONSUMER OR RETURN HIS PHONE CALLS. THE CUSTOMER REP AT KEYSTONE SAID THAT KEYSTONES POSITION WAS THAT THERE WAS NOTHING WRONG WITH THE CAMPER. *NM

2005 KEYSTONE COUGAR 281 EFS 5TH WHEEL TRAILER. I HAD A TIRE BLOW OUT WHILE ON THE HIGHWAY. I DO NOT KNOW IF I HIT SOMETHING OR THE TIRE JUST FAILED. I DID FIND OUT SOME INTERESTING INFORMATION FROM THE TIRE SHOP. THE GVW OF THE TRAILER IS 10,300 LBS. THE ST225/75R15 TIRES ARE RATED @ 2,540 LBS EACH. THE TOTAL IS 10,160 LBS. MAX WEIGHT FOR 4 TIRES. THIS IS 140 LBS. LESS THAN THE GVW. THIS SOUNDS TO BE A DANGEROUS SITUATION. THE TRAILER WAS NOT LOADED TO THE MAX GVW, HOWEVER, THE TIRES SHOULD AT LEAST EQUAL OR EXCEED THE GVW OF THE TRAILER. *NM

TREAD PEELED THE TIRE ON MY 5TH WHEEL CAMPER WITH LESS THAN 1,000 MILES ON IT. THE TIRE IS A MISSION ST235/80R16 LOAD RANGE E MANUFACTURED IN THE 33RD WEEK OF '05. THE TIRE NEVER ACTUALLY WENT FLAT (I PULLED OVER IMMEDIATELY AND CHANGED IT.) THE FAILURE CAUSED SIGNIFICANT DAMAGE TO MY CAMPER. I WAS TRAVELING 65 MPH IN A POSTED 70 MPH. CALLED TIRECO AT 800-227-8925 AND THEY'RE SENDING ME FIVE NEW TIRES AND A CLAIM FORM TO GET THE DAMAGE TO MY CAMPER REPAIRED. *NM