KEYSTONE Complaints

FAILURE OF MISSION TIRES 205 / 75R15 LOAD RANGE C. ON A NEW 2006 DESERT FOX. THE TRAILER WAS NOT OVER WEIGHT , TIRE PRESSURE WAS CHECKED , AND SPEED WAS AT 60 -65 MPH AS THIS IS MY SET SPEEDS. THIS TRAILER HAS LESS THAN 4000 MILES ON THE TIRES, WE WERE ON A TRIP WHEN THE FIRST TIRE BLEW I WAS ABLE TO PULL OVER WITH OUT ANY DAMAGE TO THE TRAILER, THEN ABOUT 700 MILES LATER THE SECOND TIRE BLEW CAUSING DAMAGE TO THE SIDE OF THE CAMPER AND THE WHEEL WELL. ACCORDING TO THE TREAD ON RV NET ABOUT THE MISSION TIRES THERE ARE LOTS OF TROUBLE WITH THEM. I WOULD LIKE SOME INFORMATION ON WHAT CAN BE DONE TO GET THESE TIRE REPLACEMENTS AND THE SPARE TAKEN CARE OF. IT IS APPARENT BY THE RESPONSES OF OTHERS THIS NEEDS TO BE ADDRESSED. *NM

THE UNIT I PURCHASED FROM ORANGEWOOD RV IN SURPRISE, AZ. LAST YEAR,WAS DEFECTIVE AND CAUSED CONSIDERABLE DAMAGE TO OUR TOW VEHICLE AND UNIT. THIS WAS CAUSED AS A DIRECT RESULT OF A MANUFACTURER DEFECT IN THE 3 AXLES ON THE RIGHT/PASSENGER SIDE OF OUR RAPTOR-MODEL, WERE INSTALLED, 2 1/2 INCHES OFF-CENTER, WHICH CREATED DAMAGE TO VEHICLE, AS THE REAR END OF THE UNIT WAS OVER THE TRAFFIC LINE, AT TIMES AS MUCH AS 8-12 INCHES, AND SUSTAINED DAMAGE TO THE ROOF AND WAS AN EXCESSIVE STRAIN AND DAMAGE TO THE TOW VEHICLE, THAT IT REQUIRED EXTENSIVE REPAIR AND IMPROVEMENTS, AS THEY FRAUDULENTLY LED ME TO BELIEVE, I COULD TOW THE VEHICLE SAFELY, WITH THE VEHICLE I OWNED, WITHOUT ANY MODIFICATIONS OR IMPROVEMENTS NECESSARY, WHICH WAS NOT TRUE, AS I SOON LEARNED. ALL OF THIS COMBINED, RESULTED IN OVER $25,000.00 IN DAMAGES TO THE UNIT IT'S SELF AND THE TOW VEHICLE. I WONDER HOW MANY OTHER UNITS CAME OUT OF THE FACTORY IN THE SAME DEPLORABLE SHAPE??? R.G. MARKS. *JB

REPLACED 4 RV TIRES LAST AUG BECAUSE OF CRACKING IN SIDEWALL DUROST/75D15C HF502 TL (78-15 6PR WITH TIRES REPLACED TO ME BY HWA FONG RUBBER (USA) INC IN COVINGTON, GA 30014 AFTER ONE YEAR AND 2400 MILES, YESTERDAY ONE OF THE REPLACED TIRES BLEW AFTER ALMOST ONE YEAR AND 2400 MILES. *JB

TIRECO (MISSION TIRES) CAME STOCK ON A NEW 2004 COUGAR RV TRAILER AND WE'VE HAD 4 BLOWOUTS OUT OF THE 5 STOCK TIRES WITHIN A SHORT PERIOD OF TIME. CURRENTLY FILING COMPLAINT WITH COMPANY - EXTENSIVE DAMAGE TO THE RV AND EXTREME POTENTIAL DAMAGE TO LIVES. DURING INTERNET SEARCH, FOUND NUMEROUS SIMILAR PROBLEMS WITH MANY CONSUMERS AND WOULD LIKE TO KNOW WHY THESE TIRES ARE BEING RECALLED. *NM

ON A RECENT VACATION WE EXPERIENCED ONE INSTANCE OF TREAD SEPARATION CAUSING DAMAGE TO THE SIDE OF OUR 2004 COUGAR BY KEYSTONE FIFTH WHEEL AND ANOTHER INCIDENT OF SIDEWALL BLOWOUT CAUSING DAMAGE TO THE OPPOSITE SIDE. THE TIRES HAD BEEN PROPERLY MAINTAINED AND HAD 5000 MILES ON THEM. THEY WERE MISSION BRAND TIRES. THE FIRST TIRE HAD SO LITTLE LEFT THAT WE DID NOT SAVE IT BUT WE DID SAVE THE SECOND TIRE. MY GEICO INSURANCE ADJUSTER LOOKED AT IT AND BELIEVED IT TO BE DEFECTIVE AND ASKED ME TO CALL THE RV DEALER WHERE WE PURCHASED IT TO SEE IF THERE HAD BEEN ANY REPORTED INCIDENTS CONCERNING THE MISSION BRAND TIRES THAT CAME ON THE RIG. MY HUSBAND DID SO AND WAS TOLD BY A MANAGER THAT THIS WAS THE FIRST THAT HE KNEW OF. AFTER THAT I WENT ON THE INTERNET AND TYPED IN" MISSION TIRES "AND PRINTED OUT 20 PAGES OF COMPLAINTS ABOUT DAMAGE TO KEYSTONE RV'S WITH THESE TIRES. SO KEYSTONE KNOWS ABOUT IT AS WELL AS THE DEALER THAT SOLD IT TO US. KEYSTONE HAS KNOWINGLY NOT RECALLED A PRODUCT THAT IS AN EXTREMELY DANGEROUS ONE THAT COULD RESULT IN SERIOUS INJURY OR DEATH. THE MISSION TIRE COMPANY ALSO WAS NOTIFIED NUMEROUS TIMES BY MANY OF THESE COMPLAINANTS. IT IS AN ABSOLUTE OUTRAGE THAT BOTH THE KEYSTONE RV COMPANY AND THE MISSION TIRE COMPANY HAVE IGNORED SOMETHING SO SERIOUS. AND IT WAS ALSO AN OUTRAGE THAT THE RV DEALER LIED TO US ABOUT KNOWING NOTHING ABOUT THIS. ARE THEY WAITING FOR SOMEONE TO BE KILLED BEFORE THEY ADDRESS THIS? *NM

I PURCHASED AN OUTBACK TRAILER FROM KEYSTONE RV IN 2004 AND IT CURRENTLY HAS 3000 MILES ON IT. I RECENTLY NOTICED THAT THE TIRES ON THE DRIVER SIDE HAVE STARTED TO CRACK, AND DURING THE TIRE REPLACEMENT THE MECHANIC NOTICED THAT THE HUBS ARE LOOSE ON BOTH AXLES ON THE DRIVER SIDE. I THEN TOOK THE TRAILER TO GENERAL RV IN MOUNT CLEMENS, MICHIGAN FOR REPAIR AND THEY CONFIRMED THAT THE HUBS ARE BOTH LOOSE DUE TO A LACK OF COTTER PINS THAT HOLD THE CASTLE NUT ON TO THE TRAILER ON BOTH HUBS. THE HUBS HAVE NEVER BEEN SERVICED BY REMOVAL ONLY BY ADDING GREASE THROUGH THE ZERK FITTINGS. THE DEALERS MECHANIC COULD NOT FIND ANY INDICATION OF THE COTTER PINS INSIDE THE HUBS. SO, ONE CAN ONLY ASSUME THAT THEY DID NOT EVER ADD THE COTTER PINS TO THE ASSEMBLY. THE CASTLE NUT HAD VIBRATED NEARLY OFF THE SPINDLE ON BOTH WHEELS ON THE DRIVER SIDE. THE TRAILER HAS DUAL AXLES FROM AL-KO KOBER CORPORATION. I TEND TO BELIEVE THAT THIS COULD LEAD TO SERIOUS COMPLICATIONS ON THE ROAD, AND SHOULD BE INVESTIGATED FURTHER. THANK YOU FOR YOUR TIME JEFFERY K PLAMP. *JB

I OWN A MOUNTIANEER TRAILER, MADE BY KEYSTONE. I HAVE TWO PROBLEMS. THE FIRST PRONLEM IS THAT I HAVE HAD TWO BLOWOUTS ON THE TIRES THAT CAME WITH THE TRAILER. THEY ARE MISSION, LOAD MAX RADIALS, ST225/75R15. THESE TIRES HAVE LESS THEN 4000 MILES ON THEM. THE FIRST BLOWOUT WAS ON THE WAY TO CONNECTICUT FROM FLORIDA. THE STEEL BELTS CAME THROUGH THE SIDE OF THE TIRE. A MOTORIST TOLD ME I HAD A FLAT WHICH I CHANGED. ON MAY 11, 2006 MY WIFE AND I WERE IN KENTUCKY AND WE HAD A SEVERE BLOWOUT OF THE SAME KIND OF TIRE. WE WERE ABLE TO PULL OVER, HOWEVER THE BLOWOUT CAUSED SEVERE DAMAGE TO OUR TRAILER. THE SECOND PROBLEM IS WITH KEYSTONE TRAILERS. THE GVW OF THE TRAILER IS 11,100 LBS. THE TIRES WHICH COME WITH THE THE TRAILER ARE MISSIONS, LOADMAX RADIALS, ST 225/75R15. EACH TIRE IS RATED AT 2540 PER TIRE. THERE ARE FOUR TIRES FOR A TOTAL WEIGHT OF 10,160. KEYSTONE IS PUTTING ON TIRES THAT DO N OT CARRY THE GVW. I CONSTANTLY CHECK MY TIRES FOR AIR PRESSURE. THE TIRES ARE RATED AT 65 PSI MAX COLD. I RUN THEM AT 62 PSI FIGURING THAT THE TEMPATURE WILL RISE DURING TRAVELING. IS THERE ANYTHING NHTSA CAN DO TO HELP ME WITH MY PROBLEM AND PREVENT OTHERS FROM HAVING A SERIOUS ACCIDENT? WOULD YOU ADVISE ME TO GO FROM A D RATE TIRE TO AN E RATED TIRE? THANK YOU.... THE TIRES ARE MANUFACTURED BY TIRECO, INC. I HAVE TRIED TO CALL THEM BUT THE DO NOT RESPOND. KEYSTONE DID RESPOND, HOWEVER THEY GAVE ME THE NUMBER OF TIRECO, INC AND STATED THAT IT WAS A TIRE PROBLEM AND WOULD NOT HELP FURTHUR. TIRECO, INC TELEPHONE NUMBER IS 800-227-8925

NANCO TIRES- DOT CODE ON KC TCI DATE CODE 4604 I SUFFERED A SUDDEN FAILURE IN AUGUST 2005. NO ACCIDENT AND MINIMAL DAMAGE TO VEHICLE. DURING SPRING INSPECTION THREE ADDITIONAL TIRES MATCHING THESE CODES HAVE BEGUN TO SEPARATE AT THE SIDEWALL. KEYSTONE RV HAS INSTALLED THIS TIRE ON PROBABLY THOUSANDS OF RV'S IN THE COUNTRY AND I HAVE THROUGH EMAIL FOUND A MINIMUM OF 15 ADDITIONAL PEOPLE WITH THE SAME FAILURE. THE RISK OF UNEXPECTED FAILURE AND ACCIDENT IS HIGH FROM THIS TYPE OF PROBLEM SHOULD IT BE WIDESPREAD. NANCO HAS AGREED TO REPLACE MY DAMAGED TIRES. *NM

5TH WHEEL RV BATTERY WAS DEAD. PROCEED TO HOOK UP TO VEHICLE, STILL NO VOLTAGE TO RV. FOUND GROUND WIRE NOT HOOKED, WHICH THEN DID NOT CHARGE BATTERY. END RESULT POSSIBLE TRAILER BRAKE FAILURE DURING TOWING AS WELL AS EMERGENCY BRAKE FAILURE. 2005 36.5 FT CHALLENGER BY KEYSTONE A DIVISION OF THOR. *JB

DT*: THE CONTACT STATED WHILE DRIVING 60MPH ON THE HIGHWAY, THE TRAVEL TRAILER SWAYED FROM SIDE TO SIDE. THE TRAILERS STRUCTURE WAS INSPECTED BY A SERVICE DEALER, BUT THE DEALER WAS UNABLE TO DETERMINE WHY THERE WERE SUCH POOR STABILITY AND NO REPAIRS WERE MADE.