KEYSTONE Complaints

A STRUCTURAL FAILURE OF THE FRAME - OUR 2002 KEYSTONE MONTANA 5TH WHEEL TRAILER MODEL 2955RL, VIN#[XXX] HAD MULTIPLE WELDS BREAK AND CRACK IN THE KINGPIN AREA AND UNDER THE BEDROOM OF THE TRAILER. THIS ALLOWED THE SIDEWALLS TO DROP AND THE KINGPIN TO OSCILLATE UP AND DOWN LIKE IT WAS ATTACHED TO A DIVING BOARD. THE OSCILLATION CAUSED A PARTITION TO BE PUSHED THROUGH THE CEILING. THIS FAILURE MADE THE TRAILER UNSAFE FOR TOWING UNTIL EMERGENCY REPAIRS WERE MADE. PICTURES OF THE WELD FAILURES ARE AVAILABLE. AT THE TIME OF THE FAILURE WE WERE 300 MILES FROM HOME IN BAKERSFIELD, CA. THE ONLY DEALER IN THE AREA WAS RELUCTANT TO REPAIR VEHICLES SOLD BY OTHER DEALERS. TEMPORARY REPAIRS WERE MADE BY AN INDEPENDENT REPAIR SHOP WHICH WAS RECOMMENDED TO US. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

WE BOUGHT AN 2005 MONTANA 3650RK WE HAD SO PROBLEMS WITH THE FRIG. NOT COOLING WE CALL THE DEALERSHIP WE BOUGHT IT FROM TO FIND OUT WHAT TO DO TO FIX IT. WE NEVER GOT ANYONE TO CALL US BACK ,THEN ON 12/21/05 AT 12:00AM WE WOKE UP TO THE SMELL OF SMOKE, NO ALARM WENT OFF, ONLY TO FIND THE OUTSIDE OF THE RV AND FRIG. WERE ON FIRE. *NM

DT: THE CONTACT STATED WITH LESS THAN 500 MILES ON THE TIRES NOTICED CRACKS ON THE SIDEWALL ALL THE WAY AROUND ALL THE TIRES. HE REPLACED THEM. ALSO, THE DOOR LOCKED AND HE COULD NOT GET IN OR OUT OF THE TRAILER. THE TRAILER WAS DAMAGED WHEN THEY CRACKED THE DOOR TO GET OUT. HE CONTACTED THE MANUFACTURER, THEY STATED HE NEEDED TO CONTACT THE LOCK MANUFACTURER. THEY WERE NOT WILLING TO ASSIST IN THE REPAIRS OF THE DOOR OR THE LOCK. *AK

DT: THE CONTACT STATED TWO TIRES BLEW OUT ON FIFTH WHEEL TRAILER. THE TREAD SEPARATED. THE FIRST TIRE BLEW OUT IN OCTOBER 2004. THE SECOND TIRE BLEW OUT IN OCTOBER 2005. ANOTHER TIRE ALMOST WAS READY TO BLOW. OUT. HE REMOVED IT FROM VEHICLE. THE DEALER WHERE HE BOUGHT THE TRAILER TOLD HIM THEY KNEW THERE WAS A PROBLEM WITH CARLISLE, THE MANUFACTURER OF THE TIRES. CARLISLE WAS NOT WILLING TO DO ANYTHING ABOUT IT. *AK UPDATED 12/27/2005. BOTH TIMES THE TIRE SEPARATED IT DAMAGED THE RIGHT REAR LOWER SECTION OF THE TRAILER. *NM

DT: 2004 KEYSTONE COUGAR. MISSION TIRES, ST225/75R15. THE CONSUMER STATED THE DRIVER'S SIDE REAR TIRE SEPARATED WITH LESS THAN 5,000 MILES WHILE DRIVING AT 35 MPH. THE TIRE HAS NOT BEEN INSPECTED TO SEE WHY THIS OCCURRED. MISSION WAS SENDING HIM A NEW TIRE. THIS HAPPENED ON SEPTEMBER 17, 2005. IT CAUSED NO PROPERTY DAMAGE OR ACCIDENT. THESE WERE THE ORIGINAL TIRES FOR THE TRAVEL TRAILER.*AK

STRUCTURE; FRAME AND MEMBERS;UNDERBODY VEHICLE IS LEANING TO LEFT SIDE AND WHEELS ARE RUBBING AGAINST THE WHEEL WELLS ,TRIED TO SPEAK WITH PLACE I PURCHASED THE VEHICLE,BUT THEY WON,T LOOK AT IT,VEHICLE CAME WITH A 2000 POUND JACK,DEALERSHIP CHANGED IT TO A 1000 POUNDS JACK, ALSO CALLED WARRANTY 10 TIMES, THAY WILL NOT CALL ME BACK,ALSO DEALERSHIP WON,T CALL . DEALERSHIP,BOAT N RV WAREHOUSE,12634 RTE. 9W W.COXSACKIE,N,Y 1-800-262-8678 MANUFACTURER,& WARRANT ,COM SUNRAY RV 161GILES INDUSTRIAL DR TAZEWELL,TN 37879 423-626-6344 WWW.SUNRAYRV.COM

TIRE BLOW OUT ON FREESTAR TIRE MANUFACTURED BY NANKANG TIRES. 3 OTHERS WERE FOUND TO BE SEPARATING ON SIDEWALLS BEFORE THEY BLEW OUT. *JB

FREESTAR ST235.80R16 LOAD RANGE E TIRES ON A 5TH WHEEL RV. TREAD SEPARATION ON 3 OF THE 4 TIRES WITH LESS THAN 4,000 MILES ON RV. *JB

DT: THE CONSUMER STATES THAT 5TH WHEEL TRAILER TIRES COMPLETELY FELL APART ON THE ROAD. THE WHOLE TREAD SEPARATED FROM THE SIDEWALL. THE SPEED WAS 55-60 MPH. THESE ARE MISSION TIRES THAT ARE MANUFACTURED IN CHINA BY NANGKUNG RUBBER TIRE COMPANY. THE LOCATION ON THE TRAILER IS THE REAR PASSENGER SIDE AND THE FRONT PASSENGER SIDE. THE CONSUMER HAD TWO FAILURES. THE FIRST TIME THE TIRE FAILED IT DID $2,000 WORTH OF PROPERTY DAMAGE TO THE TRAILER. THE TIME FRAME WAS WITHIN A MONTH OF EACH OTHERS SEPARATION. THE CONSUMER REPLACED 4 TIRES WITH GOODYEAR TIRES. THE CONSUMER HAS DONE RESEARCH ON THE WEB AND FOUND THAT THERE WERE MANY COMPLAINTS ABOUT THE TIRES. THE WEBSITE ON RV.NET REQUESTED THAT CONSUMERS CONTACT NHTSA AND LISTED THE PHONE NUMBER FOR NHTSA. THE TIRES HAD LESS THAN 3,000 MILES ON THEM. THE TIRES WERE THE ORIGINAL TIRES THAT CAME ON THE TRAILER. THE TRAILER IS A 2004 KEYSTONE COUGAR. *AK

DT: THE CONSUMER HAS A KEYSTONE MONTANA MOUNTAINEER TRAVEL TRAILER. THE TRAILER HAD THROWN THE LEFT REAR TIRE IN FEBRUARY 2, 2005. THERE WAS A BENT AXLE ON THE RIGHT REAR TIRE. THE DEALER DID NOT KNOW WHY IT WAS BENT, BUT THOUGHT IT WAS LIKE THAT ALL ALONG. THE TRAILER SWERVED BACK AND FORTH BECAUSE OF THE BENT AXLE. ON JUNE 29, 2005 THE TRAILER HIT A GUARD RAIL. THIS OCCURRED ON HIGHWAY 450N NEAR FRANKLINTON, LA. WHEN HE CONTACTED KEYSTONE, THEY TOLD HIM THAT THEY KNEW WHY THE TIRE CAME OFF, BUT WOULD NOT GIVE HIM ANYMORE INFORMATION. HE SPOKE WITH KIM DOOLEY AT KEYSTONE CUSTOMER SERVICE, AND SHE TOLD HIM, IF YOU WANT TO SUE US YOU COULD GO AHEAD AND SUE US. THE CONSUMER TALKED TO THE LEGAL DEPARTMENT AND THE CONSUMER COULD NOT PROVE THAT THE BENT AXLE CAUSED THE TRAILER TO SWERVE. THERE WAS NO POLICE REPORT BECAUSE NO ONE WAS INJURED, AND THERE WERE NO OTHER PEOPLE INVOLVED. THERE WAS NO WHERE TO PULL OVER ON THE ROAD. KEYSTONE REFUSED TO HELP, BUT TOLD THE CONSUMER TO CONTACT HIS INSURANCE COMPANY. THERE WAS DAMAGE TO THE TRAILER. *AK *SC