KEYSTONE Complaints

DT: THE CONSUMER HAS A KEYSTONE MONTANA MOUNTAINEER TRAVEL TRAILER. THE TRAILER HAD THROWN THE LEFT REAR TIRE IN FEBRUARY 2, 2005. THERE WAS A BENT AXLE ON THE RIGHT REAR TIRE. THE DEALER DID NOT KNOW WHY IT WAS BENT, BUT THOUGHT IT WAS LIKE THAT ALL ALONG. THE TRAILER SWERVED BACK AND FORTH BECAUSE OF THE BENT AXLE. ON JUNE 29, 2005 THE TRAILER HIT A GUARD RAIL. THIS OCCURRED ON HIGHWAY 450N NEAR FRANKLINTON, LA. WHEN HE CONTACTED KEYSTONE, THEY TOLD HIM THAT THEY KNEW WHY THE TIRE CAME OFF, BUT WOULD NOT GIVE HIM ANYMORE INFORMATION. HE SPOKE WITH KIM DOOLEY AT KEYSTONE CUSTOMER SERVICE, AND SHE TOLD HIM, IF YOU WANT TO SUE US YOU COULD GO AHEAD AND SUE US. THE CONSUMER TALKED TO THE LEGAL DEPARTMENT AND THE CONSUMER COULD NOT PROVE THAT THE BENT AXLE CAUSED THE TRAILER TO SWERVE. THERE WAS NO POLICE REPORT BECAUSE NO ONE WAS INJURED, AND THERE WERE NO OTHER PEOPLE INVOLVED. THERE WAS NO WHERE TO PULL OVER ON THE ROAD. KEYSTONE REFUSED TO HELP, BUT TOLD THE CONSUMER TO CONTACT HIS INSURANCE COMPANY. THERE WAS DAMAGE TO THE TRAILER. *AK *SC

DT: THE SUSPENSION OF THE TRAILER BROKE. THREE OF THE FOUR CLIPS THAT HOLD THE LEAVES ON TRAILER BROKE. THE VEHICLE WAS PARKED WHEN THE CONSUMER NOTICED THAT THIS PROBLEM HAD OCCURRED. THE TRAILER MODEL NUMBER IS 37QSL, MANUFACTURED BY KEYSTONE. *AK

DT: THE CONTACT'S VEHICLE HAD TWO TIRE BLOW OUTS IN TWO DAYS. THE FIRST ONE WAS ON 6-01-05, AND THE SECOND ONE ON 6-02-05; BOTH WHILE DRIVING ON I-45. THE CONTACT SENT 4 TIRES BACK TO THE TIRE COMPANY, AND THEY DETERMINED THERE WAS A DEFECT IN AT LEAST ONE OF THE TIRES. SHE DID NOT NOTICE ANY VIBRATION OR BULGES IN THE TIRES. THE PSI ON THE TIRES WAS 50. THERE WAS ONLY 8,000 MILES ON THE TIRES. THEY WERE WELL MAINTAINED TIRES. THE BRAND OF THE TIRE WAS MISSION, AND THEY WERE ON A COUGAR FIFTH WHEEL TRAILER. THE FIRST TO BLOW WAS THE RIGHT REAR TIRE AND IT DAMAGED THE TRAILER. THEY WERE THE ORIGINAL TIRES PURCHASED WITH THE TRAILER.*AK

DT: CONSUMER HAS A 2004 KEYSTONE SPRINTER 30 FOOT TRAVEL TRAILER WITH ABOUT 2500 MILES. AT ABOUT 2000 MILES TRAILER GOT A FLAT ON THE PASSENGERS REAR, WHICH WAS FROM A HOLE ON THE INTERIOR SIDEWALL. THIS HAPPENED ON APRIL 1, 2005. THEN ON JULY 12, 2005 TRAILER LOST 2 MORE TIRES WITHIN 40 MILES OF EACH OTHER ON I95 IN NORTH CAROLINA, ABOUT MILE MARKER 104 AND THEN AT 146. THE FIRST FLAT WAS A COMPLETE TREAD SEPARATION ON THE DRIVERS SIDE FRONT TIRE, WHEN THE TREAD SEPARATED IT TORE THE FINDER OFF OF TRAILER AND DONE DAMAGE TO SIDE OF TRAILER. 40 MILES LATER THE OTHER TIRE THAT WAS ON THE PASSENGERS FRONT BLEW OUT, WHEN CONSUMER STOPPED SHE FOUND THAT THIS TIRE HAD A HOLE ON THE INTERIOR SIDE WALL, THIS LOOKED JUST LIKE THE FIRST TIRE THAT WENT FLAT. TIRES ARE REGULARLY SERVICED AND HAD NOT EVEN BEEN USED LONG ENOUGH TO NEED ROTATION YET. CONSUMER DID CHECK AXLES AND FOUND THAT THEY WERE FINE, SO CONSUMER DOES BELIEVE TIRES ARE THE PROBLEM. THERE WAS NO WARNING; NO VIBRATION, NO SWAYING, OR ANOTHER TYPE OF NOTICEABLE MALFUNCTION OF TRAILER OR TIRES, BEFORE PROBLEM. NO BULGING OF TIRES OR ANY VISIBLE ABNORMAL WEAR. TIRE PRESSURE WAS AT 65 PSI WHICH WAS RECOMMENDED. MANUFACTURER WAS TIRECO INC., IN COMPTON, CA 90220, PHONE NUMBER 800-227-8925. TIRE MODEL M-108, MISSION COLD MAX TIRE. TIRE SIZE ST 225/75/R15 TYPE D, MAX LOAD OF 2540 LB, 8 PLY. ON TIRECO WEBSITE TIRECO.COM TIRE IS LISTED UNDER STOCK NUMBER 29-885C. THE TIRE MANUFACTURE DOES NOT HAVE A LISTING ON THE PULL DOWN MENU AVAILABLE IN THE MANUFACTURE INFORMATION PART OF THE VOQ. ALL THE PROPER INFORMATION ON TIRE IS LISTED IN THIS DESCRIPTION AND NOT ON THE OTHER PARTS OF THIS VOQ. *AK *NM

TWO OF OUR FOUR MISSION LOAD MAX TIRES ON OUR 2004 KEYSTONE SPRINTER 5TH WHEEL FAILED WHILE TRAVELING AT 55 MPH ON I-26 EAST ON 8/11/2005. THE RIGHT FRONT TIRE COMPLETELY SHREDDED AND THE LEFT REAR TREAD SEPARATED FROM THE SIDEWALL. LEGRAND FENDER INC OF ST GEORGE SC, STATED THE OTHER 2 TIRES WERE SHOWING SIGNS OF ABNORMAL WEAR AND TEAR. THE TIRE DEBRIS DAMAGED THE RIGHT FENDER SKIRT ON THE TRAILER. THE TIRES HAVE APPROXIMATELY 3,500 MILES ON THEM THE TRAILER WAS PURCHASED JUNE 21, 2004 FROM SUNCOAST RV IN MONROE, NC. KEYSTONE IS NOT WILLING TO WARRANTY THE TIRES, WE HAVE FILED A CLAIM WITH TIRE CO. CLAIM #PL05-304. THE FENDER SKIRT REPLACEMENT COST IS APPROXIMATELY $250 AND WE REPLACED ALL 4 TIRES AT OUR OWN EXPENSE OF $428.08. THE DOT# ON THE TIRES ARE AS FOLLOWS: 2 OF THEM SHOW WEHH27329032205 THE OTHER 2 ARE WEHH27329032211. I HAVE SEEN MANY POSTS ON WWW.TRAILERLIFE.COM/FORUM ABOUT MISSION TIRES FAILING.*JB

WHILE TRAVELING W/B ON ROUTE 50 IN ANNAPOLIS, MARYLAND, WE EXPERIENCED A BLOWN PASSENGER SIDE TIRE ON OUR 2004 KEYSTONE COUGAR TRAVEL TRAILER. THIS BLOWN TIRE, CAUSED THE TRAILER TO FALL ON ITS SIDE, COME BACK UP AND JACK KNIFE INTO OUR SUBURBAN, CAUSING A TOTAL LOSS TO THE COUGAR AND OVER $11,000.00 IN DAMAGE TO OUR 2004 SUBURBAN. THE TRAILER WAS ONLY USED FOR ONE SEASON AND THE TIRES HAD APPROXIMATELY 1000 MILES ON THEM. WE WERE TRAVELING AT APPROXIMATELY 65 MPH AT THE TIME OF THE ACCIDENT. THE TIRE IN QUESTION WAS A MISSION LOAD MAX RADIAL ST225/75R15, UNKNOWN TIRE MANUFACTURER. *NM

COMPLAINT RECEIVED VIA E-MAIL. THE TRAILER TIRE VALVE STEMS ARE WEAK AT THE BASE OF THE STEM. THE FIRST VALVE WENT BAD WHILE THE CONSUMER WAS TRAVELING DOWN THE ROAD, LUCKILY HE FOUND IT BEFORE IT WENT TOTALLY FLAT. THE SECOND VALVE STEM WENT BAD WHILE THE TRAILER WAS IN THE DRIVEWAY. THE THIRD VALVE WENT BAD IN THE DRIVEWAY. THE FOURTH VALVE WENT BAD AFTER THE CONSUMER CHECKED THE TIRE PRESSURE AND DROVE 50 MILES DOWN THE ROAD. THE TIRE WENT COMPLETELY FLAT AND DISINTEGRATED TORE UP THE FENDER ON THE TRAILER AND SOME OF THE UNDERCARRIAGE. THE TRAILER HAS ABOUT 6000 MILES ON IT. I KEPT 2 OF THE VALVE STEMS. THE COUGAR DEALERSHIP TOLD THE CONSUMER TO CALL THE TIRE MANUFACTURER. TREAD DISTRIBUTOR 574-293-0581.I HAD THE TIRE REPLACED AT DISCOUNT TIRE. THEY TOLD THE CONSUMER THAT THE VALVE STEMS WERE WEAK AND REPLACED THEM WITH STEAL STEMS. *AK *JB

DT: RV, 5TH WHEEL COUGAR MADE BY KEYSTONE RV COMPANY IN GOSHEN HAD A PROBLEM WITH THE FRAME. WHILE DRIVING THE I-BEAM FRAMES WERE BUCKLED INWARD. THERE WAS AN ADVISORY SERVICE BULLETIN #00-9 ON THIS ISSUE. BUT THE CONSUMER WAS NEVER NOTIFIED BY KEYSTONE OR THE DEALER. THE DEALER HAS INSISTED THAT VEHICLE COULD NOT BE DRIVEN DUE TO CRACKS. THE CONSUMER HAD TO BUY A NEW TRAILER.*AK THE SHACKLES ATTACHING THE LEAF SPRINGS TO THE MAIN FRAME WERE CRACKED/BROKEN AND SEPARATING FROM THE FRAME. THE CONSUMER'S INSURANCE COMPANY DEEMED THE TRAILER A TOTAL LOSS AND PAID THE CONSUMER $14,756.00, THE COST OF A USED TRAILER. *NM

DT: THE CONTACT OWNS A 2004 KEYSTONE SPRINTER. THE CONTACT COMPLAINED ABOUT A TIRE PROBLEM . THERE WAS A BLOW OUT ON THE REAR PASSENGER SIDE TIRE. ALSO, REAR DRIVER'S SIDE TIRE WAS ABOUT TO BLOW OUT BECAUSE THE SIDEWALL BECAME DETACHED FROM THE REST OF THE TIRE. HE TOOK THE VEHICLE TO DEALER AND HAD ALL NEW TIRES PUT ON THE VEHICLE. HAD THE TIRE BRAND CHANGED AT HIS OWN EXPENSE. HE WENT ONLINE AND FOUND A LOT OF PEOPLE WITH THIS TRAILER THAT HAD SIMILAR TIRE PROBLEMS. *AK

I WAS PULLING A 2004 TRAVEL TRAILER THAT HAS ABOUT 3000 MILES ON IT. TWO TIRES FAILED/SEPARATED AND BLEW OUT. WHEN THE FIRST BLOW-OUT HAPPENED THE TRUCK I WAS PULLING THE TRAILER WITH BEGAN TO VIBRATE AND THEN WITHIN 2 SECONDS, BEFORE I COULD SLOW DOWN, A LOUD POP CAME FROM THE TRAILER AND BY THE TIME I STOPPED THE TIRE WAS SHREDDED. I CHANGED THAT TIRE WITH THE SPARE. 30 MILES LATER ANOTHER TIRE BLEW. THIS TIRE WAS LOCATED ON THE OPPOSITE SIDE OF THE TRAILER ON A DIFFERENT AXLE. IT BLEW OUT WITH THE SAME TRUCK VIBRATION AND POP AS THE OTHER ONE. THEN I LOOKED AT THE OTHER TIRES AND FOUND A THIRD TIRE WAS SEPARATING, THE TREAD WAS LIFTING AND WIRE CORDS WERE COMING OUT. ALL 5 TIRES, INCLUDING THE SPARE WERE REPLACED. THE TRAILER HAS BEEN DAMAGED BUT I HAVEN'T BEEN TO A RV DEALER FOR ESTIMATES AT THIS TIME. I SEARCHED FOR COMPLAINTS BUT THIS TIRE BRAND ISN'T LISTED. I KEPT THE OLD TIRES BECAUSE I FIGURED THE DEALER WOULD WANT TO SEE THE ORIGINAL TIRES AND DOT'S BEFORE THEY COULD BE WARRANTED IF A WARRANTY IS VALID. THESE TIRES ARE MISSION BRAND TIRES - SIZES ST225/75R15. THE DOT #'S ARE 1- WEHH 2735103 2510, 1- WEHH 2735103 2610, 1- WEHH 2735103 2504, AND 2- WEHH 2730504 03 THIS INCIDENT HAPPENED JULY 31ST WHEN WE WERE TRAVELING TO GRAND JUNCTION, CO. THE WEATHER WAS HOT (100'F), AND SUNNY. I HAVE READ NUMEROUS COMPLAINTS FROM OTHER PEOPLE ON THE RV.NET FORUM. THEY ARE HAVING BLOW-OUTS AND TIRE SEPARATIONS THE SAME AS I HAVE. *NM