KEYSTONE Complaints

PURCHASED A ZEPPELIN Z301 ON A TUESDAY HAD AN ISSUE ARISE ON THRUSDAY. WAS TOLD TO KEEP THE UNIT AND CREATE A LIST. THE UNIT HAD FRAME SUPPORT ISSUES BEING OUT OF LEVEL WIDTHWISE 1/2 INCH PER FOOT SAGGING. FROM THIS MAIN ISSUE WAS TH START OF MY 26 LINE ITEM LIST. *AK

STRUCTURAL DAMAGE: THE FRAME IS NOT SUFFICIENT TO HANDLE THE TRAILER. THIS CAUSED TONS OF OTHER PROBLEMS, WALLS CRACKING, WATER IN TRAILER, TANKS NOT EMPTYING PROPERLY.*AK

THE CONSUMER HAS A PROBLEM WITH RODENTS EATING THE WIRING INSULATION. THE WIRING INSULATION WAS REPLACED AND THEY ARE EATING UP THE NEW REPLACEMENT WIRING AGAIN. *JB

PLUMBING LEAKS, FLOODING, MOLD GROWING INSIDE CABINET FINISH (HEALTH HAZARD TO MY CHILDREN) BEEN IN SERVICE MANY TIMES, NOW DEALERSHIP AND MANUFACTURER ARE REFUSING TO HELP WITH THE SITUATION. *AK

THE FIRST NIGHT WE BROUGHT OUR NEW CAMPER HOME, WE NOTICED WATER ON THE FLOOR FROM BOTH SLIDES. ON OUR FIRST TRIP WITH SOME RAIN, WE HAD SOAKED CARPETS & A LIFTING KITCHEN FLOOR. THROUGH RESEARCH ON THE INTERNET WE HAVE FOUND THAT A LARGE NUMBER OF ZEPPLIN OWNERS, GOT WATER DAMAGE THE FIRST TIME IT RAINED WITH THEIR SLIDES OPEN. THE DEALER COULDN'T GET US IN TO LOOK AT IT UNTIL NEXT WEEK. I FEEL THAT THIS IS SOMETHING THAT NEEDS TO BE LOOKED INTO DUE TO THE LARGE NUMBER OF PEOPLE I HAVE FOUND WITH THE SAME PROBLEM. OUR MODEL IS THE Z301 BUT THROUGH THE REASEARCH WE HAVE FOUND PEOPLE WITH ALL THE ZEPPLIN MODELS LEAKING.*AK

WHILE PULLING THE CAMPER AT 55 MPH REAR RIGHT TIRE BLEW OUT AND WRAPPED AROUND THE AXLE. THE TIRE SEVERELY DAMAGED THE RIGHT REAR SPLASH GUARD ON THE TRAILER. *AK WHEN THE TIRE BLEW, THE WHOLE CAP OF THE TIRE HAD COME OFF WRAPPING ITSELF AROUND THE TRAILER AXLE AND STUFFED SOME OF IT INTO THE BRAKE DRUM. THE CONSUMER REQUESTED THAT THE TIRE BE REPLACED AND REIMBURSEMENT FOR THE DAMAGES TO THE VEHICLE. *SC

OUR 2002 SPRINTER 30 FOOT TRAILER SPARE TIRE, A CARLISLE 225/75 R15 RANGE "D" EXPLODED ON OUR SPARE TIRE COACH CARRIER. WE CONTACTED MELINDA KELLY @ CARLISLE TIRES @ 1-800-260-7959 EXT. 351 FOR FURTHER ASSISTANCE ON THIS MATTER. WE HAVE STILL NOT RESOLVED THIS ISSUE AND HAVE 4 MORE OF THESE EXPLODING TIRES ON OUR COACH. THE EXPLODING TIRE WAS NEVER ON OUR COACH AND BLEW OFF AND RIPPED APART OUR SPARE TIRE COVER. WE HAVE CHILDREN AND ARE VERY AFRAID OF HAVING THE OTHER, SAME, TIRES WHICH ARE OBVIOUSLY DEFECTIVE CAUSE A MORE SEVERE INJURY/ACCIDENT. IS THERE ANYTHING WE CAN DO TO RESOLVE THIS ISSUE? WE HAVE INFORMED CARLISLE WE ARE OVING OUT OF STATE SOON, AND THEY HAVE DRAGGED THIS OUT, HOPING WE WOULD JUST "GIVE UP". PLEASE HELP US! BECKY. *AK

THE FRAME COLLAPSED WHEN THE VEHICLES WAS LOADED WITH 1200 POUNDS. THE CARGO CAPACITY, ACCORDING TO THE MANUFACTURER'S INSTRUCTIONS, WAS 4500 POUNDS. CONSUMER STATED THAT THE MAXIMUM THEY LOADED WAS 1200 POUNDS. DEALER WELDED ABOUT A YEAR AGO, A YEAR LATER THE PROBLEM RECURRED. CURRENTLY, MANUFACTURER INDICATED THAT WAS CONSUMER'S PROBLEM. *AK

THE TRAILERS REAR BUMPER IS SEPARATING FROM THE FRAME. THE CAUSE OF BUMPER SEPARATION IS UNDETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION. *PH

TRAILER LOST PASSENGER REAR TIRE WHILE DRIVING ON THE TURNPIKE.*MR WHILE DRIVING THE TRAILERS RIGHT REAR TIRE CAME OFF. THE CONSUMER PULLED ONTO THE SHOULDER AND REMOVED BOTH RIGHT REAR TIRES. THE CONSUMER NOTICED THAT THE LUG NUTS WERE BROKEN OFF ON THE FIRST TIRE AND THAT THE LUG NUTS WERE MISSING FROM THE SECOND TIRE (2001 TAIL-GATOR CAMPER - OHIO TRAFFIC CRASH REPORT). *NM