KEYSTONE Complaints

HOT WATER TANK BURNED UP BECAUSE OF LACK OF WATER, DEALER REPLACED WATER TANK. WATER TANK IS LOCATED UNDER THE BEDS. WINDOWS ON TRAILER WILL NOT CLOSE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

IN FIFTH WHEEL SLOT THERE WAS SOME CRACKING DUE TO STRESS, CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.

5TH WHEEL TRAILER. AFTER DROPPING SOMETHING ON THE GROUND CONSUMER NOTICED CRADLE THAT HOLDS THE FRONT AND REAR LEAF SPRINGS TOGETHER, BOLT IN THE FRAME WAS COMING OUT.*AK *YH

FRAME WAS BENT, DEALER STATED REPAIRS WERE BEYOND THEIR ABILITY SO THE FACTORY WAS CONTACTED, THE UNIT SHOULD HAVE HAD SUPPORTS ON THE FRAME EVERY FOUR FEET, HOWEVER THIS ONE HAD THEM EVERY EIGHT FEET, FACTORY STATED THIS WAS NOT BUILT ACCORDING TO SPECIFICATIONS, FACTORY LATER MADE REPAIRS, HOWEVER CONSUMER STATES UNIT IS NOW WORSE, BECAUSE OF THE FRAME BENDING, THERE WAS A BULGE IN THE FLOOR, A GAP IN THE DOOR, AND THE SIDING PULLED APART ON THE ROOF TOP, CONSUMER IS EXPERIENCING PROBLEMS WITH THE FACTORY. TAIL LIGHT LENSES WERE MISSING. HOLE IN ENTRY DOOR AND MISSING BUMPER CAPS. *SLC

CONSUMER WAS GOING 65MPH AND NUT ON METAL ROD HOLDING PROPANE TANK PULLED THROUGH AND ROLLED UNDER TRAILOR, CAUSING VEHICLE TO JACK KNIFE. THERE WAS NO ACCIDENT OR FIRE. *AK CONSUMER STATES THE CAUSE WAS THE LP TANK HOLDER ASSEMBLY UNIT, THE VERTICAL (ANNEX G) DOUBLE-THREADED ROD PULLED THE WELDED NUT THROUGH TH LP TANK PLATFORM, ALLOWING THE PROPANE TANKSTO DROP OFF AND ROLL UNDER THE TRAILER.*JB

HAD 3,000 MILES ON OUR CAMPER BEFORE OUR TRIP TO COLORADO. CAMPER WAS INSPECTED PRIOR TO OUR TRIP AND TIRES SHOWED FAIRLY NORMAL WEAR. IT WAS INSPECTED AT WIDE WORLD RV IN WILKES BARRE PA. PHONE 570-825-4553. AFTER RETURNING HOME FROM OUR TRIP TO COLORADO I HAD NOTICE THE RIGHT REAR TIRE ON THE CAMPER TO BE WORN THREW THE STEEL CORDS ON ONLY THE INSIDE 20% OF THE TIRE. THE FRONT ONE IS STILL LIKE NEW. HOWEVER THE 2 TIRES ON THE RIGHT SIDE ARE WORN APPROX. 40% ON THE INSIDE 20% OF THE TIRE. UPON LIFTING THE TRAILER THERE IS MUCH MORE THAN NORMAL PLAY IN THE WHEELS. I'M ASUMING THE BEARINGS WERN'T ASSEMBLED PROPERLY, BUT CAN'T GAURENTEE THIS. WE CONTACTED THE COMPANY WHO MAKES THE CAMPER. INTIALLY THEY RESPOND AND ASSIGNED SOMEONE TO TAKE CARE OF ME. HOWEVER, I ASSUME SINCE RECIEVING MY LETTER VIA MAIL THEY HAVE FAILED TO RESPOND TO THIS PROBLEM. I DID SEND THEM A BRIEF DISCRIPTION OF MY PROBLEM VIA EMAIL. I HATE TO THINK WHAT WOULD HAVE HAPPENDED IF BOTH TIRES ON ONE SIDE WERE TO BLOW, COULD I HAVE CONTROL MY VECHILCE? COULD WE HAVE LOST OUR LIVES? I'M ACTUALLY AFRAID TO USE MY CAMPER RIGHT KNOW, NOT KNOWING THE PROBLEM AND HAVING MORE TROUBLE WITH GETTING THIS CORRECTED IF I DARE MOVE THIS CAMPER AGAIN. NOT SURE WHO MAKES THESE AXLES AND ON HOW MANY DIFFERENT COMPANIES MAY USE THIS STYLE AXLE. THIS COULD BECOME A SEVER DANGER TO SOMEONE ELSES FAMILY.

DEFECTIVE SUSPENSION CAUSED THE TRAILER TO SWAY WHILE BEING TOWED, RIGHT FRONT TIRE BLEWOUT AND CONSUMER LOST CONTROL OF THE ENTIRE UNIT SPUN SIDEWAYS AND OVERTURNED ONTO ROOF WITH TRAILER TURNED ON ITS LEFT SIDE. NLM

BRAKE WARNING SWITCH WHICH IS ATTACHED TO THE HITCH WHEN ACTIVATING THE SWITCH MALFUNCTIONED, AND DID NOT ACTIVATE DUE TO THE BOX WHICH WAS NOT GROUNDED TO THE FRAME OF VEHICLE. CONSUMER HAS CONTACTED THE DEALER. CONSUMER HAS GROUNDED THE BOX TO THE FRAME OF THE VEHICLE. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

TRAILER BRAKES WORKING SPORADICALLY, NOW TO THE POINT OF HARDLY WORKING AT ALL, ONE BRAKE FOUND TO BE NOT WORKING AND NEVER WORKED. *CJ