2014 KIA SOUL Complaints

When approaching 60-65 mph vehicle begins to shake and make loud muffler sounds. No warning signal illuminated at all. I took the vehicle to Woodbridge Kia service center and they advised that I need to replace the catalytic converter. I paid for a replacement catalytic converter, gas pump and gasket cover in 2021 and now two years later the same issue. Kia will not honor the fact that this vehicle needs to be apart of the NHTSA recall number 20V750. I'm getting the run around from Kia Corporate and the Eastern District manager, they need to be held responsible for failed products. These issues are significant because these failed parts are leading to engine fires. The service person advised me to call Kia Corporate and request a Goodwill Repair to date they have not responded.

The contact owns a 2014 Kia Soul. The contact stated that after the vehicle was serviced under NHTSA Campaign Number: 20V75000 (Engine), the vehicle sputtered and hesitated while attempting to accelerate above 40 MPH. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer who diagnosed that the spark plugs were cracked. After replacing the spark plugs, the vehicle continued to experience failure. The contact stated that occasionally the vehicle stalled during the failure. Additionally, the air bag warning light illuminated and remained illuminated. The contact stated that the cause of the failures was not determined. The manufacturer was not yet notified of the failure. The failure mileage was 80,000.

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to AutoZone where a diagnostic test was performed and produced an unknown code indicating failure with the O2 sensor. The vehicle was then taken to the dealer where the contact requested that a diagnostic test be performed due to the check engine warning light being illuminated. Additionally, the contact stated that five recall repairs were performed. The vehicle was repaired; however, due to inclement weather, she was unaware that while driving, the vehicle went into Limp Mode. The contact also stated that while attempting to accelerate, the accelerator pedal was depressed, and the vehicle failed to exceed 40 MPH. The vehicle was taken to the dealer where it was diagnosed and determined that the vehicle had gone into Limp Mode due to a KSDS software update. The manufacturer was notified of the failure but was unable to assist due to the vehicle being out of warranty. The contact was informed that her case would be escalated. The failure mileage was approximately 206,975.

i was driving home and noticed my gas mileage rapidly going down. (before when i filled up i used to get 408 miles till “E” then got 380) so i knew sowmthing was starting to go wrong. then, my engine light started flashing. i got my catalytic converters replaced but i’m still losing gas mileage bad and engine ticking.

Took my car in the dealership 3 months ago before I hit my 100K mark. The engine sounded like a Cummons diesel and the engine light kept going on and off. They did an oil change and kept my car for 3 days and were unable to diagnose the problem. I made sure the problem was documented by the dealer. Recently it started to sound the same and the light kept going on and off and I couldn't get into the dealership on my day off. So I went to a Jiffy Lube even though I still had some mileage before it was due. The guy there was very concerned and said my car was burning oil quite badly and there was an issue with the timing chain causing it and my car was at risk of seizing up. He recommended getting to the dealer as soon as possible. I took time from work the next day and fortunately the engine light was still on and they apparently diagnosed the problem without telling anything more than to expect a call from the manufacturer. That was on January 10th. It is now the 15th and I have not heard anything. I have never even been told when I take the car in for oil changes that I'm even low on oil and Jiffy Lube has been the only one to bring this to my attention. Prior to this the dealership has been the only one to do my oil changes and I was in one more time between when the problem started in February and now.

This car has experienced paint issues due to poor bonding of the primer. The paint is literally peeling off the car in sheets. It has been going on for the last 1.5 years , and Kia states that it is not their problem. I have worked patiently with them for almost a year as they have instructed me to go, and get paint estimates. After this was completed they then stated the case was determined “ No Goodwill”.As far as they were concerned ; they determined they were not going to pay to have the car painted.

Whenever needing to accelerate sharply on highway or roadways a plume of white smoke is released from the engine manifold compartment area and creates a smoke screen surrounding and behind vehicle. Had numerous mechanics fix things on this, fuel injectors recently, Kia dealership states it needs a new engine but extended warranty would not cover the cost. Vehicle was sold to me and under financing through Westlake Financial and is lien holder, but vehicle is claimed by dealership to be unsafe to drive. Forced to purchase an additonal new vehicle and still paying and insurinance on this vehicle.

I have did a diagnosis on the car and it’s coming back to the catalytic converter, the gas in my car is draining out like crazy it’s like i’m putting in so much just for it to run out. The RPMs won’t go up when suppose to. The seems like it’s trying so hard to switch in and out of gears

I purchased the vehicle new (2014 KIA Soul, 1.6 liter) and in 2019 (85,000), under NHTSA Recall ID: 19V120000, I took the vehicle to a dealer who allegedly effected the repair, claiming, according to KIA, the catalytic converter was ok. I had a warranty on the vehicle to 120,000 miles. At 125,000 miles, today, the catalytic converter is damaged structurally probably due to overheat, specifically the issue that prompted the recall. I feel that the dealership may have not properly performed the software change and/or failed to identify damage to the catalytic converter. Understand that the vehicle was driven sparingly, low annual mileage, as my wife, the driver, was disabled in 2014 and subsequently only used the vehicle mainly for local errands.

Own my way home from work. It was foggy and rainy. I did not realize it flooded. I ran my car in the water. After that it started messing up and not running right. My insurance sent it to Kia and Kia claims that the catalytic converter is all of a sudden messed up and said it don't have water damage. Know I can't drive my vehicle bc my insurance want fix it.