2014 KIA SOUL Complaints

We have concerns how Gerald KIA of Naperville handled the recall: NHTSA Recall Number: 20V750 (1/25/21)/Product Improvement Campaign (10/20/20) and at this point are very concerned about the safety of driving our car at all. We brought our car in on 2/24/21 for this important safety recall/product improvement campaign. They performed the PI2002B ECU Update (sc200b logic update), inspected the engine for sc200ps bct and fuel line and oil pan inspection which all passed. We expressed the check engine light was coming on when on the highway, the proposed fix was replacing Purge valve, spark plugs and air filter. I replaced the air filter and purge valve myself and had my local mechanic replaced the spark plugs and one coil on 4/10/21. Also note that the car has been consuming too much oil for the past year and started to get worse during this time - sometimes losing more than a quart a week and we just monitor the oil level and add when it is getting low and were hopeful that these repairs would help the oil consumption problem as well as the check engine light coming on. After these fixes the car started having severe acceleration/loss of power issues while driving on the highway when reaching 65 mph and the check engine light would flash. And then one time the check engine light started flashing and stayed on and I brought it to my local mechanic to diagnose. He cleaned our fuel system to see if it improves our performance and while doing so confirmed that our car has a clogged catalytic converter and recommended that we bring the car back to the dealership for an oil consumption test to inquire further into our car issues and that the high oil consumption may have led to the clogged cat. Before I brought the car back to the dealership I re-read the recall/safety campaign letters and realized that it appears what was happening was after the software update which updated the knock sensor detection system - the blinking check engine light was blinking and the

The contact owns a 2014 Kia Soul. The contact stated while driving at various speeds, the vehicle failed to accelerate as needed. The contact stated that there was an abnormal knocking coming from the engine. There was no warning light illuminated. The vehicle was taken to the local dealer where the vehicle had been repaired under NHTSA campaign number: 20V750000 (Engine) however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.

The contact owns a 2014 Kia SOUL. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the vehicle failed to accelerate and loss motive power. The vehicle was towed to an Independent mechanic to be diagnosed. The contact was informed that the engine was ½ quart low on oil, with no leaks present. The catalytic converter was inspected and flushed however, and additional diagnostic test was needed. The vehicle was then towed to the dealer where it was diagnosed that the catalytic converter fractured and the engine needed to be replaced. The vehicle was not repaired. The contact felt unsafe driving at low speeds due to the vehicle not accelerating above 15 mph. The manufacturer was not contacted. The failure mileage was approximately 107,269.

My issue has to deal with the catalytic converter. I received a safety recall letter dated 4/12/2019 which stated I had a defect related directly to the converter. I brought the car in within days of this letter to get the upgrade to the Catalytic overheating protection unit. starting in Feb of 2021 my engine light goes on, and stays on for a few days, then goes off again for a week . this has repeated itself since then. Ive since brought the car in twice explaining this issue, only to be told on my 2nd trip that my catalytic converter is clogged. I explained I have the safety recall later which states "Kia will upgrade the catalytic overheating protection logic in the engine control unit (ECU), and if necessary replace the catalytic converter and/or engine at no cost to you". The response from both the dealer and KIA has been, "that campaign has ended, and the repairs are your responsibility". My argument is, how can a safety recall that is directly related to my defect ever be expired?. The car has been diagnosed as having a clogged converter. I've been advised by a lawyer to reach out here to see if i can get any answers regarding the recall letter and if its valid for the life of the vehicle.

The contact owns a 2014 Kia Soul. The contact stated while driving an abnormal sound was heard as the vehicle loss power with several unknown warning lights illuminated. The contact opened the hood and checked the oil dipstick and discovered there was no oil in the engine. The contact stated that the oil was change three weeks prior to the failure. The vehicle was towed to her residence and then towed to the NTB in Belair, MD to be diagnosed. The contact was informed that the rod had punctured the oil tank. The manufacturer was notified of the failure and the contact was notified of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The Vin was included in the recall. The vehicle was taken to the dealer however, the mechanic was unable to retrieve a diagnostic trouble code. The contact was informed that the engine needed to be replaced. The failure mileage was approximately 125,000.

Engine has a severe knock and is consuming large quantities of oil, oil light would flash even with oil at the max mark. It is available for inspection. When dealer looked at the car they flashed the knock sensor, and returned vehicle, drove 2 miles went into limp mode in traffic, would not go above 5mph. Engine light flashed. Dealer replaced knock sensor and returned vehicle. Again, approximately 2 miles the vehicle went into limp mode again in traffic. Upon 3rd time going to the dealer they determined Engine needed replaced and refused to warrentie under recall. Vehicle has 156k miles recall expires at 150k.

Piston punched through wall of engine resulting in small fire while driving vehicle

Can you please update the recall on this car it’s already has been fixed by the dealership in Arizona , 12 April 2021 the vehicle got fixed and i have all paperwork shows that

The contact owned a 2014 Kia Soul. The contact stated her son was driving at 35 mph when smoke started coming out from under the hood of the vehicle. The vehicles next to the vehicle and behind the vehicle honked their horns and started yelling at the driver that there was a fire underneath the vehicle. The driver pulled the vehicle over to the side of the road and the vehicle became engulfed in flames. The driver exited the vehicle through the driver’s side window due to the electrical components in the vehicle melting and not functioning as designed. The fire department extinguished the fire. A police report was filed. No medical treatment was needed at the scene. The vehicle was towed to a tow lot where the contacts insurance company inspected the vehicle and deemed the vehicle a total loss. The manufacturer was not made aware of the failure. The failure mileage approximately was 60,000.

MY ENGINE SHAKES REALLY BAD WHILE SITTING IDLING AND I CAN HEAR A LOUD HUMING NOISE WHILE DRIVING. I CAN ALSO SMELL GAS FROM TIME TO TIME. MY OIL WAS JUST CHANGED LESS THAN THREE WEEKS AGO AND IT IS ALREADY DIRTY, GRITTY AND DARK.