2014 KIA SOUL Complaints

The contact owns a 2014 Kia Soul. The contact stated that while the vehicle was parked, the vehicle intermittently stalled. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 89,000.

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 25 MPH, the vehicle stalled. The contact restarted the vehicle and continued driving. The failure had occurred twice in one week. The contact stated that the check engine warning light was temporarily illuminated during the failures. The vehicle was taken to a certified mechanic who provided the contact with information of NHTSA Campaign Number: 20V750000 (Engine); and referred the contact to the dealer. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.

Vehicle Information: 2014 Kia Soul (Base Model) VIN: [XXX] Approx. Mileage at Failure:91,000 Incident Date: [XXX] Complaint: On [XXX], the catalytic converter in my 2014 Kia Soul failed. This follows the completion of recall SC176 on July 14, 2022, which addressed excessive exhaust gas temperatures caused by abnormal combustion conditions. While Kia representatives have claimed that SC176 is unrelated to the catalytic converter, it’s well understood that excessive exhaust heat can lead to long-term thermal damage to emissions components—particularly the catalytic converter. One representative even appeared concerned about the implications of SC176 during a phone call, before quickly changing direction. I believe this catalytic converter failure is a delayed consequence of the issue SC176 was meant to address, especially since the converter is part of the affected exhaust system. This failure not only poses a financial burden—since it falls outside the federal emissions warranty—but may also reflect a broader issue that other 2014 Soul owners could face. The component failed resulting in immediate loss of power on a US interstate highway. I’m requesting NHTSA investigate whether catalytic converter failures like mine are in fact related to the defect addressed in SC176 and whether Kia should be required to offer further coverage or corrective action. Additional Information: I can provide documentation upon request, including: •Receipts showing consistent oil changes and routine maintenance •Service records for all recall work performed on the vehicle, including SC176 (completed on 7/14/22) •A repair invoice for the catalytic converter failure (currently pending — my vehicle is still at the service department as of today, 4/16/25) •A timeline of communications with Kia Customer Care Please let me know if any of these are needed to support further investigation. I’ll gladly provide them once available INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Kia Soul. The contact had received notification of NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); and the engine block was replaced; however, the catalytic converter was not replaced. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 100,000.

The contact owns a 2014 Kia Soul. The contact stated while driving at an undisclosed speed with cruise control activated, the RPM's suddenly increased to over 4,000 and the contact heard an abnormal sound coming from the engine compartment. The contact pulled over to the shoulder of the roadway where the failure persisted. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that she was previously informed that the catalytic convertor needed to be replaced prior to the failure; however, the catalytic convertor had not been replaced. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 120,000.

I purchased this vehicle used just four months ago. Since then, I’ve had continual problems with it, costing me a significant amount of money. To date, it required all new tires, a new battery, and multiple problems related to the engine light turning on. So far, these problems have resulted in two sensors being replaced and my catalytic converter becoming so clogged that the car lost all acceleration while on the highway. A Kia dealer wanted $2800 to repair the catalytic converter. I then had to have it towed to private mechanic who only charged me $700 for the same repair. However, the engine light continues to go on. The latest later scan indicates that yet had another sensor needs to be replaced.

Catalytic converter overheated. Motor stalled. Wallace Kia, Stuart, Florida ran diagnostics on my vehicle. I brought it into Wallace Kia, Stuart, to get it fixed via the recall. They refused to do it. They said that the catalytic converter overheated and the motor has damage. I don't understand why they won't honor the recall and fix my car. They wanted me to pay for the diagnostics, but they won't send me an invoice.

The contact owns a 2014 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 17V608000 (STEERING), 22V096000 (AIR BAGS) and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); however, the dealer and manufacturer informed the contact there were no recalls associated with the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while the vehicle was driving at various speeds, stationary, or parked, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The independent mechanic diagnosed the vehicle with catalytic converter failure. The vehicle was repaired. The contact stated that three years after the initial repair, the check engine warning light illuminated. The contact attempted to contact the dealer and the manufacturer for the vehicle to be repaired under the recalls; however, the dealer and manufacturer declined to schedule an appointment for the repair. The failure mileage was approximately 110,000. Parts distribution disconnect.

Multiple misfires, codes Codes P062E x2 P0300 P0303 P0302 P0500 P0267 P0264 P050B

The contact owns a 2014 Kia Soul. The contact stated while driving approximately 30 MPH, the ESC warning light illuminated and turned off and on. The contact was concerned that the vehicle might catch on fire while parked or while driving. The contact stated that the failure was related to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The vehicle was taken to the local dealer, where it was diagnosed that the hydraulic electronic control unit needed to be replaced. The part was ordered, but the vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was approximately 96,806.