2014 KIA SOUL Complaints

The engine stalls without warning while driving. It’s been at dangerous times on highways or just driving around town. There’s no rhyme or reason and has almost caused horrible traffic accidents. When calling the local Kia dealer to see if there was a recall concerning engine stalling I was treated very rudely and told that there wasn’t any recall issues or problems. However, upon doing an internet search I find that to be a lie. I guess it would take me getting into an accident and suing Kia before responsibility is taken.

I was driving and my MIL came on. When I parked, I could smell strong exhaust fumes. I went to get an OBD2 scan and it came back with P0420: Catalyst System Efficiency below Threshold (Bank 1) reading. I was told to replace the O2 sensor. After getting it replaced, this did not fix the issue. After some research, I discovered there is a TSB out recommending CATALYTIC CONVERTER inspection and/or replacement. However, it only applies to the 1.6L engine and not the 2.0L engine, which makes no sense. The dealership denied coverage because of this and the vehicle exhaust fumes are still strong. This can cause emissions issues later, so the TSB should be expanded to all Kia Soul models, regardless of engine size.

When I was at work and driving in the parking lot the brake pedal went to the floor. I realized that I didn't have any brakes so I used my emergency brakes to stop. I checked and looked to find the problem: the pressure brake line was leaking under the car before the gas tank. I got my vehicle towed home by AAA. The next day I called the local dealership for the part and they didn't have one and said they could not get one. I waited for the snow to clear here in NC and for the weather to warm up before attempting to replace the line, my next option was the vehicle recycling center (Junk Yard). When I went to look at same-year models and vehicles, they were all rusted in the same place. Please look into this problem before someone gets killed.

Rod bearing three has started knocking and is throwing a catalytic converter code

Kia won’t honor engine oil leak recall. Claims negligence on my part but I never had gross negligence. I kept up with everything I was supposed to. I had an oil change at a Florida Kia that may not have been picked up in system but they refuse to fix in warranty and recall. They let my vehicle sit for months and got upset to give any kind of update and was sketchy about diagnosis. The mechanic that worked on my vehicle offered me $1000 when told it’s not gonna work unless I get a new(rebuilt) engine. They said I’d need to tow it home. When I jumped the battery from sitting it ran just fine, as when I drove it in for inspection and of problem with engine. I need a look at my case with having the car checked about oil leaks and being told after inspection that it’s okay and the refusal to fix the engine in the warranty or recalls dime not mine. Thank you

Purchased car on [XXX] less then a week later I tried o purchase Sirius radio for car, however due to being a previous customer I didn’t get a fair enough price for purchase an decided against purchase all together. However due to linking my VIN number ( assuming) kia customer recall center contacted me the very next day called 3xs left me to vmail (still have all voice mails) as KIA Then continually called me and left me voice mails stating vehicle needed to be put in shop due to not safe to drive and I needed to get appointment immediately for recalls on said vin! I called KiA of Wilmington and waited In their waiting room for said appointment for over 4hours. Not only did they lie and tell me I wasn’t in office for that long they forged my time in and out, on said one page non informed piece of paper non receipt stating I was only there for hour an half. When I literally got upset asking demanding for information on what was so dire about my car they told me oh it was nothing my car was just fine. I took there nonsense paper got in car and left. 4 days later my car literally went bonkers the check engine started flashing car wouldnt accelerate then as it started it made a loud pop/ snap sound then seized up locking up so hard it gave me whip lash and wouldnt move another inch let alone provide sound as if car wasn’t still running. I pushed to my home less then 500feet away with help of neighbors whom plugged in my car to read the code which happened to be in direct connection to said recall supposedly checked replaced IN NO WAY FIXED yet said so even though the car had no problems till kia messed with it now it’s completely broken and kia keeps hanging up on me and will not fix or even look at my vehicle I EVEN pleaded I would pay them to fix it they won’t even contact me back. This has to be illegal. Please help me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Kia Soul. The contact stated that while the vehicle was parked, an abnormal sound and odor was coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The contact was informed that the VIN was included in the NHTSA Campaign Number: 20V750000 (Engine); however, the dealer requested for the contact to pay for the repairs out of pocket. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was included in the recall. The failure mileage was unknown.

On [XXX] my 2014 Kia Soul caught on fire while I was at a gas station. There had been no warning lights, however when I first started it that day it acted like it didn't want to start. A man ran in the gas station and got their fire extinguisher and put the engine fire out. I called 911 , and when the fire department inspected it they said the fire was completely out. They filed a report and I had my car towed to Glassman Kia Southfield Michigan. It's been there since August 31st, and they still haven't told me what caused my fire. I've been in contact with KIA America in California and have been getting nothing but what seems like a snow job. The car is available at the car dealership for inspection, but only God knows if they have inspected it yet. I am [XXX] with no transportation for almost two months. This is just wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2014 Kia Soul ! has had 2 codes, P1326 which is related to a Knock Sensor Detection System (KSDS) which has ties to a known Rod Bearing issue. And a P0420 code related to the Catalytic converter. There was a lawsuit which led to a Recall issued for this vehicle, however, it appears only for 1.6L engine. Mine is 2.0. Just basic online searches have discovered an overwhelming amount of other owners of 2.0 also getting the same issues with there's as well.

The engine light and oil light were coming on and the engine was making horrible noises. My wife called me and we had it towed to the nearest dealer, Allentown KIA. The paperwork we received from KIA stated if those 3 things occur, get towed and the dealer will look the car over over. According to the paperwork that we received it could be possible for the engine to be replaced and in addition, a knock sensor recall should be performed. After sitting at the dealer a month before it was diagnosed, they came back with a quote for $9000 for the engine to be replaced because of upper and lower engine noise and timing chain noise, at my expense. I was told it was not covered because I never had the knock sensor recall performed. I never received any paperwork for the recall to be performed. I am a mechanic and I take my car to a private garage for all my service work. I was told there were other recalls not performed. The second person from KIA said that because of an EVAP leak, the engine could not be replaced and they checked the rod bearings by not even taking the engine apart. The engine light is on, the oil light flickers and the engine makes various noises and consumes oil. I do not know what the real story is but I feel my engine should be replaced. I do not know what to do and I own another KIA.