KIA Complaints

I am reporting a failure in the integrity of Federal Safety Recall completion and documentation at Kia of Daphne. On 2/6/26, I was issued official paperwork stating a recall part was 'Special Ordered.' On 4/3, I attempted to call for FU in part progress. Informed “recall was done and replaced 2/6, and no part was ordered.” Advisor requested I speak to manager, I declined, request they speak to advisor. No call back until my VM left 4/6 afternoon requesting FU call. On 4/6/26 late afternoon, unprofessional call from another advisor who stated “we don’t see part ordered,” Advisor manager intercepted call, extremely unprofessional, stated he reviewed 4/4 and found nothing to support my statement, yet no FU call was placed to I, nor was any contact ever attempted by Kia. The dealership management proceeded to claim the recall was 'Complete' despite no record of the part arriving or being installed, and other advise “misspoke”. When I presented in person and requested clarification on this discrepancy in documentation/information/last signed document by I based on statement of part is order and will call when arrived to schedule; a male staff member became physically aggressive and volatile. I am concerned that the dealership is inaccurately reporting recall completions to NHTSA/Kia America without actually performing the required repairs or using the specified parts.I am also concerned for the integrity and safe environment of this dealership for customers and staff. I cannot attach the 11 minute video of the encounter, but am happy to provide via email to those who inquire given discretion for other parties.

Engine light turns on every couple months. The Kia either stops accelerating and goes into “limp mode” or gives code for misfiring cylinders. Took to dealership several times, they did nothing but reset battery so light goes off. Unsafe when driving my family around and has turned into an unreliable vehicle. SO frustrating for a new vehicle to have these issues.

Car caught on fire while driving down the highway. Had engine replaced with a remanufactured engine in January of 2026 and car engine seized again 30 days later.

The contact owned a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed, the front of the vehicle started excessively smoking and caught fire. No warning lights illuminated. The fire was extinguished by the local fire department, and a fire report was filed. A police report was not filed. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was made aware of the failure via customer care support since no representative was reached via the phone line. The approximate failure mileage was 179,000.

The rod barring failed in my engine. I broke down in the middle of the parkway with my daughter. This is my third Kia optima that has had this issue but the dealership is stating there is not a recall on this model. The check engine light did not come on except when the car lost all power.

The contact owns a 2025 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V105000 (Seats). The local dealer and the manufacturer were contacted and informed the contact that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The car gets stuck and will not shift out of park. I've had to use the manual override. And when the ambulance came to my house, I could not move my car out of the way fast enough and this delayed emergency response team. I thought it was a one time fluke, but it started happening again this week (4/1/26) Every time I use the car. This cannot be safe.

I have 2 issues going on with my vehicle. The trim on the outside of my doors is coming off which I know was a recall for some telluride vehicles about this old. Also ive been having some electrical issues/hot smell like something is burning if the heated seats get turned on.

About 1 month ago, i noticed on the hood, several areas (10-12) of bubbling and peeling of the paint. On the Side upright panel next to the windshield on the passenger side, there is a big area of peeling and bubbling paint. Paint is called Snow white Pearl. On the driver side panel above the handle, there is more bubbling of the paint. There are several other areas all over the car that is bubbling up and will peel soon. This will start to rust very soon. It was inspected by the local dealer and confirmed. This should not happen to any car. I was told it was defective paint/sealer from manufacturer. I am on restricted income and can not afford to pay for this repainting of my car.

There was a recall for my type of vehicle regarding the transmission. We have tried calling and dealing with Kia about it but they keep saying that our vehicle is not on the list for the recall, we have had the car since the release and are the only owners. The transmission has been showing the same symptoms that the other vehicles were and have had either the pump replaced or the transmission itself replaced. Kia keeps insisting that we repair it on our own and if it does make the list for recalling then we could submit for a possible refund. We have been complaining about this for over 4 years and still no resolution. We are hopeful that your department can help with this.