KIA Complaints
View complaints related to KIA. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2016 KIA SORENTO- Glendale Heights, IL
Kia is refusing to fix the engine. The car is supposed to have a lifetime replacement on engine. Kia is saying that I did not get a recall done, but none is listed on your website for what they said I needed done. I have been trying to reach a supervisor at Kia Corporate for 1 week without success.
Source: NHTSA WEB SITE -
2020 KIA TELLURIDE- Monclova, OH
Our vehicle was flagged for a service campaign recall for the power seat control switch and seat slide knobs. According to the service campaign, the power seat switch back cover can be dislodged resulting in an internal misalignment of the seat motor control switch in certain conditions. When taken to the certified KIA dealership for repair on this recall, we were told the service campaign recall ONLY applied to the passenger side front power seat. The dealership therefore only made the repair to the passenger side seat. Less than 6 weeks after this repair (in Nov 2024), we discovered the driver side power seat stopped functioning in the reverse position. We could move the left driver power seat forward, but the seat would not move backward. This became a significant safety issue as once a shorter person drove the vehicle, a taller person had no means to move the seat aft to safely allow sufficient space for legs/feet on the gas/brake pedals. All other seat position functions worked normal, except for sliding the seat aft on the driver side. It simply would not move aft. The car became unsafe to drive for taller individuals and we had to take it back to our dealership to repair at our cost. The KIA dealership verified the seat failed to move in the aft position and they replaced the driver side switch assembly. The recall campaign details seemed to match the symptoms we had on the driver seat; however, our vehicle VIN only correlated the campaign to the passenger side, NOT both seats. The KIA service manager informed us to contact KIA Customer Care as he felt both seats should have been part of the recall given our issues. KIA Customer Care took note of our issue, but said there is nothing they can do since the recall was only specific to the passenger side of our vehicle. We hope this issue can be resolved for future Telluride owners who may have similar problems given KIA would only repair (as part of the recall) the passenger side & not both seats.
Source: NHTSA WEB SITE -
2016 KIA SORENTO- Orlando, FL
While sitting in park the parking shift level assembly was bumped by a hand bag by someone getting in the vehicle car shifted out of park into reverse and began to roll backwards while the person was still getting in the car. At the time the driver did not have any foot on the brake Or accelerator. Further discovery show that the car could be shifted out of any gear Including park at any time without applying the brake.
Source: NHTSA WEB SITE -
2024 KIA SPORTAGE PHEV- El Cerrito, CA
We had ~2100 miles on our vehicle. We had been driving on the highway for an hour when engine temperature warning light came on. We pulled over and turned off the car. We waited 30 minutes then opened the hood to inspect the coolant level. The coolant level was at "min." We looked under the car to see if any coolant was leaking and no coolant was visible under the car. We turned the car back on and sat in park for ~1 min. The engine temperature warning light came back on. We turned the car off and waited one hour. We turned the car back on, stayed in park, and the engine temperature warning light came back on. We called Kia and were towed to the nearest dealer. They inspected the car the next day and found no issues. Looking online, it appears that others have experienced similar issues with Kias and I am writing this in case it is a systemic issue that can help myself and others.
Source: NHTSA WEB SITE -
2023 KIA SPORTAGE HYBRID- Pittsburgh, PA
I have had three separate instances over the past year, most recently days ago, where I pressed the cruise control button, then pressed the cruising speed increase button, and the cruise control setting jumped to 110 mph. I could press the cruise control button again to turn off cruise control, but if I pressed cruise control again, it would immediately jump to 110 mph, no matter what my current speed was. Pressing the decrease cruise control speed button didn't lower the cruise control speed. The only workaround is to turn the vehicle off and the turn it back on. There are multiple online forum posts, and several YouTube videos, of other Kia Sportage owners experiencing the same problem.
Source: NHTSA WEB SITE -
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2013 KIA SOUL- Amargosa Valley, NV
The 2013 Kia Soul has been subject to recalls related to the gear shift, with some models potentially experiencing issues that could cause the vehicle to roll away due to a gear shift defect. Some 2013 Kia Souls may have a gear shift defect that could cause the vehicle to roll away unexpectedly. An engine that is hesitating to accelerate is most likely dealing with a fuel/air mixture that is too lean. Engine's that are running inefficiently will begin to show signs like hesitation which will only become worse over time.
Source: NHTSA WEB SITE -
2020 KIA TELLURIDE- ST Maries, ID
OCTOBER 2024 Before the main incident Oct 2024, I started noticing slight changes in the way my KIA was operating: - Delayed response to accelerate when at a light - Tire sensors/ crash collision sensors - Lane assist pulling my off the road or into on coming traffic (random) - Intermittent Power loss while driving. - Lights not working properly. - High beams failed to operate in Sept and was told by Burlington WA KIA there was not a fix for the recall, while there for service/oil change. - Car going into parking brake when not activated. - When stopped in car is in drive, when starting to accelerate the car went in reverse causing me to hit a stump and partially tearing front bumper off. About a week after that incident I was driving home from store and car started randomly pulling car into oncoming lane. Thankfully there was not a vehicle at that time. Car then started having weird fluctuations with speedometer and dash info. Went from 24.7 miles to gal to 38 and kept jumping, experienced more instances of power loss while in drive. Then all of sudden dashboard went haywire. Whole dash lit up and was switching from different drive modes. I started noticing an electrical burning smell and smoke coming from hood. I pulled over not even a mile from home and started to pull everything important from vehicle. Think the car was on fire under the hood. After several minutes of accessing the situation and smoke dissipated, I decided to try and get car home. As I put car in drive it again went in reverse. I put car in park again and then drive and was able to proceed and limp car home. I parked car and took video of the dash light party and video of putting car in drive and it changing randomly. There still was an electrical burn smell on outside and in cab of vehicle. When my husband arrived home I tried to start vehicle to show him and it wouldn't start. So, he thought maybe the battery fried and took bat in to Napa and bought a new battery.
Source: NHTSA WEB SITE -
2022 KIA K5- Will provide upon request , TX
2022 Kia K5 GT Line steering wheel is getting stuck when driving over 20mph. It is hard to keep the wheel in a straight line when driving. The steering wheel becomes sticky and will veer to another lane. You have to apply pressure to bring the car back to center which is a safety hazard because when the wheel loosen up you unknowingly be in another lane. While driving, my wheel became extremely stiff and I close to hitting a vehicle in another lane because I had no control of the wheel. Kia dealerships are refusing to service my K5 without giving any reason. It is a scary situation when you can not control the car due to this stuck steering even when all assisted driving and lane assist features are turned off. This issue began in September and I have not been able to remediate the problem. Kia dealerships are not helping. I have taken my car to independent mechanics and they are not able to determine the cause of this issue. When driving at higher speeds like 60mph and over you have to continually add pressure to keep the car in a straight line. I have had front and rear end alignments and full inspections but have no found a solution to this problem.
Source: NHTSA WEB SITE -
2019 KIA SEDONA- Barrington, IL
Right power sliding door stopped closing all the way and would constantly beep. Now, power sliding door opens too far which has broken the motors causing the beeping to resume. This is an safety issue as anything hanging out the window would be crushed (such as a child's head or extremity). We have done a fuse reset as suggested by Kia, then also replaced the motor and the actuator, and it still opens too far which broke the motor again. We again brought it to Kia and they do not know what to do. Now, the left hand door is starting to have the same problem. Yesterday, the door stopped mid-way. When replacing the door actuator system, we learned that the left side door actuator was in the right side door. It was not made correctly.
Source: NHTSA WEB SITE -
2018 KIA FORTE- Mt.Gilead, OH
When the key is in the ignition and the car is running to warm up and I've forgotten something in my home and need to retrieve my item the car has automatically locks all of the doors with the car still running, I only was given one (1) key, so I have to eithe remember to roll down a window or leave a door standing open so I can get back in the car. To me it's a safety issue. What if I had a child in a car seat and this happened
Source: NHTSA WEB SITE