2020 LAND ROVER DISCOVERY Complaints

I drive a 2020 Land Rover Discovery Sport, which was serviced over three months. The certified dealership replaced the head gasket, fuel injectors, cylinder heads, and starter engines. The car was less than three years old and had never had any issues before service. The car had a sweet burning odor and very rough gear shifts post-service. Two days before the fire, the check engine light came on within the car. The dealership repeatedly assured me that the vehicle was safe to drive and the symptoms I experienced were normal. As soon as I pulled into my house from the doctor (less than an hour after I called the dealership to speak about the check engine light), I noticed a thin white smoke coming from my engine. I popped the hood, contacted the dealership, and they told me to watch it to see if it stopped smoking. I thought it was overheating. The engine erupted into flames, and the vehicle was almost a total loss. After researching the car, the Land Rover model seems to have had electrical elements recalled along with issues similar to the coolant system. My insurance agency has launched a fire investigation in an attempt to recreate the cause of the fire. Evidence is attached below.

Vehicle warning lights come on including traction control and engine warning. Vehicle stops running after halting and then quits running completely. I had the vehicle towed 80 miles to the nearest dealer in Columbia, SC they reported that it was a loose ground wire on the battery and told me it was resolved. Less than a month later the same thing happened again and all 4 wheels locked up requiring the towing company to drag it onto the flat bed two truck. It was towed to the local dealer in Hardeeville, SC for repair last Friday and am waiting on a notice that they are working on the vehicle. I did report the issue to the local dealer prior to the latest event and was told that the earliest available appointment was a month out. I was not told of any recall by either dealer but was told that they are having the same issue with “so many cars” The first event was on September 13th and the second on October 14th.

The blind spot monitoring system randomly turns itself off. I don’t always notice it but multiple times, I’ve gone to change lanes only to realize there’s a car in my blind spot but the BSM system isn’t on anymore.

when our car got rear ended at 50 mph the PLASTIC rear bumper did nothing to help us as it shattered and became a projectile in a crash please tell land rover to replace it with a metal bumper

The contact owns a 2020 Land Rover Discovery. The contact stated while driving approximately 30 MPH, the front passenger’s side seat belt locked, trapping the passenger in the seat. The contact stated that to unlock the seat belt the passenger had to manipulate the buckle to unlatch the buckle; then insert the seat belt several times before the seat belt operated as designed. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed that the seat belt needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred after the repair. The vehicle was returned to the same dealer and the seat belt was replaced three times. The manufacturer had been informed of the failure. The failure mileage was approximately 3,100.

After the recent rain we had in CT and the Northeast we got in the car and water was dripping out of screw holes in the lighting and from the headliner just below the area where the windshield meets the body of the vehicle. The water was dripping into the drive selector and other electronics and the headliner was saturated with water. After calling multiple Land Rover dealers I was informed that failure of the seals on the Windshield on the Land Rover Discovery and some other models is a "known issue". The company has recalled a few of these models but not nearly enough. The vehicle now has to be assessed for water damage, cleaning, mold an the wind shield has to be replaced as well as any other compromised components. To top it all off, Land Rover has no loaner vehicles and won't pay for rental cars for affected owners, despite their long knowledge of this issue and failure to do anything to rectify it. Further, they are short of parts so their current solution is to dry out the car, "reseal" the windshield and give the car back to you until all of the replacement parts arrive, which could take months. So people have to be without their vehicle or driving a potentially compromised vehicle, since we won't know the extent of the water damage for some time, and they are just letting this issue continue while doing nothing. Land Rover should be forced to fix all existing cars, inform all potential buyers of a new car of this issue and redesign the car to fix this problem for good. It is not only a nuisance but can certainly be a major safety hazard if the water penetration goes unnoticed for some time and damages electronics and drive components.

Last Thursday, 5/27/2021, I was driving on the interstate and all of sudden my vehicle became inoperable due to the same issue I have been having all along--mechanical failure of the suspension of the car/wheel. The bushings, bearings, alignment is out of whack. The wheel is out of alignment of the brake calipers. The wheel was literally rubbing against the brake caliper. I could have been killed due to faulty and mechanical failure of this vehicle. The car is broken and obviously Land Rover is clueless as to how to fix it for good. It's a lemon! The car was inoperable and had to be towed to the Buckhead dealership by LR Roadside. Furthermore, I am in the final stages of the application process of the Georgia Lemon Law to have this car replaced by Land Rover. No one should have to go through the problems I have had with this vehicle and with Land Rover. It is available for inspection upon request. It is currently at the Buckhead Land Rover dealership in Atlanta, GA. My safety was at risk because due to the wheel malfunction the wheel/tire could have locked up and caused my vehicle to flip and harm all others on the Interstate. Yes the dealer has confirmed this problem. They don't seem to know how to fix it. To my knowledge the vehicle has NOT been inspected by the manufacturer, the police or insurance representatives. Sadly, this is how scary this incident was--as there were NO warning lamps, messages or symptoms of the problem prior to failure. Land Rover is trying to underhandedly charge me almost $900.00 for their failure to repair my vehicle. I shouldn't have to pay a dime for this! This vehicle should be replaced.

HAD RECALL COMPLETED ONE MONTH AGO TO CORRECT GROUND WIRE LOCATION. TWO DAYS AGO THE AUTO START/ STOP ACTIVATING WHILE IN A DRIVE THROUGH, THE WARNING LIGHTS CAME ON WHERE ALL SAFETY FEATURES WERE DISABLED. GEAR SHIFTER BLINKING IN "D". HAD TO PUT TRANSMISSION IN PARK, THEN WAS ABLE TO PUT BACK IN DRIVE. WHEN ACCELERATING OUT OF THE PARKING LOT AT ABOUT 40 MPH THE VEHICLE SHUT OFF. STARTING BACK INSTANTLY, BUT DISPLAYED GEARBOX FAILURE MESSAGE. MADE IT HOME VEHICLE SHUT OFF IN THE DRIVE WAY AND WOULDN'T START BACK, THE TACHOMETER WAS STUCK ON 1K RPM, BUT NO POWER TO THE VEHICLE. WAITED TWO HOURS AND THE VEHICLE STARTED BACK WITHOUT ANY ISSUE. TOWED TO LAND ROVER AS IT IS A HAZARD TO DRIVE. 2ND ATTEMPT AT LAND ROVER FOR ELECTRICAL ISSUE FIX. RESEARCHING ONLINE MANY OWNERS HAVE HAD THIS PROBLEM WITH LITTLE TO NO RESOLUTION FROM DEALERSHIP/LAND ROVER