2020 LAND ROVER RANGE ROVER Complaints

TL* THE CONTACT OWNS A 2020 LAND ROVER RR 3.0 I6 PETROL HSE. THE CONTACT STATED WHILE DRIVING 5 MPH, WHEN THE VEHICLE BEGAN TO HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER JAGUAR LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, VENTURA, CA 93003, (855) 222-3243, AND WERE UNABLE TO DUPLICATED THE FAILURE. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692, (949) 359-5157, WHERE IT WAS DIAGNOSED WITH NEEDING A GEAR SHIFT MODULE TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT ALSO STATED ON APRIL OF 2020, SHE WAS UNABLE TO START THE IGNITION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED BACK TO LOCAL DEALER JAGUAR LAND ROVER VENTURA, WHERE IT WAS DIAGNOSED WITH NEEDING A MILD HYBRID ELECTRIC VEHICLE (MHEV DC2 DC) TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT STATED CONTINUING TO EXPERIENCE THE VEHICLE HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED ON MAY, 29, 2020 WHILE THE VEHICLE WAS AT STAND STILL AT STOP SIGN, WHEN THE VEHICLE REVVED UP AND JERK FORWARD AND REAR ENDED A TRAILER HITCH. NO AIR BAGS DEPLOYED. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL TREATMENT. NO POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE TO LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, AND WERE MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 17.

GRINDING NOISE WHILE MAKING RIGHT AND LEFT TURNS AT LOW SPEED. HAPPENS RANDOMLY ALMOST 30% OF THE TIME.

GRINDING/CRUNCHY TYPE NOISE FROM THE FRONT END OF THE VEHICLE WHEN GOING OVER BUMPS OR DIPS. NOISE IS PRESENT WHEN THE VEHICLE IS MOVING UNDER 15 MPH. CAN BE HEARD WHEN THE STEERING WHEEL IS TURNED OR STRAIGHT. CUSTOMER SUSPECTS THE SUSPENSION SYSTEM ON THE RIGHT FRONT SIDE.

GRINDING/CRUNCHING TYPE NOISE FROM THE FRONT END OF THE VEHICLE WHEN GOING OVER BUMPS OR DIPS. NOISE CAN ALSO BE HEARD WHEN DRIVING ON FLAT SURFACES AT LOW SPEED. NOISE IS DEFINITELY PRESENT WHEN THE VEHICLE IS MOVING UNDER 15 MPH. CAN BE HEARD WHEN THE STEERING WHEEL IS TURNED OR STRAIGHT. CUSTOMER SUSPECTS THE SUSPENSION SYSTEM ON THE RIGHT FRONT SIDE. NOISE WAS FIRST REPORTED TO DEALERSHIP SERVICE DEPARTMENT IN FEBRUARY BUT SERVICE TOLD ME THAT THEY WERE NOT ABLE TO DETECT THE NOISE. NOISE CONTINUED TO WORSEN. TOOK VEHICLE BACK TO DEALERSHIP SERVICE ON 6/29/2020 FOR INSPECTION OF NOISE AND WAS TOLD ON 7/1/2020 THAT THEY HAD BEEN ABLE TO CONFIRM THE NOISE AND THAT PARTS WERE ORDERED BUT HAD NO AVAILABLE SHIP DATE AND THAT THEY HAD TO RETURN THE VEHICLE TO ME WITH THE NOISE.

THE CAR BASICALLY SHUT DOWN WHILE RUNNING. IT STARTED TO SHAKE AND THAN JUST POWERED DOWN, TWICE. ACCORDING TO THE DEALERSHIP THERE IS AN ISSUE WITH THE "PURGE SYSTEM" THEY OLD ME THE VEHICLE WAS RELEASED TO EARLY . THERE IS AN ISSUE WITH THE SOFTWARE AND MANAGEMENT SYSTEM. THE CAR IS UNSAFE TO DRIVE . WHEN THE CAR POWERED DOWN I WAS AT A RED LIGHT INCHING FORWARD, THE CAR STARTED TO SHAKE AND THE RED BATTERY LIGHT CAME ON. I TURNED EVERYTHING OFF AND WAS ABLE TO MOVE FORWARD BUT ONLY SLIGHTLY AND THE CAR POWERED DOWN AGAIN ( I ALSO CAUSED A SMALL ACCIDENT BEHIND ME) THE CAR ALWAYS FELT LIKE IT WAS WORKING HARD TO ACCELERATE AND FELT LIKE IT WAS "STICKING" . IN SPEAKING WITH THE SERVICE TEAM AT RANGE ROVER THE VELAR IN GENERAL HAS HAD ISSUES AND THE SERVICE DEPARTMENT CANT KEEP UP. THE CAR ISN'T SAFE AND I'VE BEEN TOLD IT MAY NEED TO GO BACK IN EVEN AFTER THE REPAIR.

THE LAND ROVER VELAR WAS PURCHASE ON JANUARY 25, 2020 FROM STEVENS CREEK JAGUAR LAND OVER OF SAN JOSE, CA. WHEN IT REACHED 1600 MILES, I FOUND THAT THE VEHICLE HAD THE OIL LEAKAGE PHENOMENON. THERE IS A LOT OF OIL AT THE BOTTOM OF THE VEHICLE. I SUSPECTED THAT THERE WAS A LEAKAGE PROBLEM WHEN THE VEHICLE WAS PURCHASED. I CONTACTED THE DEALER REPAIR SERVICE ON MARCH 18, 2020 AND SEND THE VEHICLE BACK. ON APRIL 1, 2020, I WAS NOTIFIED THAT THE REPAIR WAS COMPLETED. THEY TEST DROVE IT FOR 40 MILES. ON APRIL 3, THE VEHICLE WAS AT 1,745 MILES. I LAID DOWN UNDERNEATH TO EXAMINE THE BOTTOM OF MY VEHICLE AGAIN TO EXAMINE. THE OIL WAS STILL LEAKING EVEN MORE SERIOUS THAN BEFORE THE PREVIOUS REPAIR. ON APRIL 21, 2020, THE REPAIR WAS COMPLETED. ON APRIL 23, THERE WAS STILL OIL AT THE BOTTOM OF THE VEHICLE. THE MAINTENANCE STAFF STATED THAT THERE WAS RESIDUAL OIL AT THE BOTTOM OF THE CAR. SO HE CLEANED IT UP AND ADVISED US TO DRIVE IT MORE THAN 400 MILES FOR THE RESIDUAL OIL TO BE DISAPPEARED. ON MAY 19, 2020. I CAME TO THE REPAIR SERVICES OF DEALERSHIP FOR THE FOURTH TIME. THE VEHICLE WAS AT 2,648 MILES. REPAIR STAFF WAS NOT SURE WHETHER THERE WAS A LEAK. HE LET US LEFT THE VEHICLE AT THE DEALERSHIP SERVICE DEPARTMENT FOR MORE INSPECTION. AND NO LOANER'S VEHICLE WAS PROVIDED. WHICH MAKE US VERY INCONVENIENT. ON JUNE 4, I WENT TO THE DEALERSHIP AGAIN. THEY LEND ME A JAGUAR TO USE. BUT MY VELAR WAS STILL IN THE SERVICE UNTIL CURRENT. *TR

I HAVE HAD OVER 8 INSTANCES WITH EITHER THE LOWER SCREEN, UPPER SCREEN OR BOTH SCREENS COMPLETELY BLACKING OUT AND BEING INOPERABLE. LANDROVER HAS HAD 4 ATTEMPTS TO FIX IT UNSUCCESSFULLY WITH LANDROVER CORPORATE INVOLVED. IN ADDITION, THE SIDE VIEW MIRRORS DIP DOWN IN REVERSE AND DID NOT CORRECTLY RESET THEIR POSITION ONCE IN DRIVE SO I HAD ZERO VISIBILITY IN DRIVE IN EITHER SIDE VIEW MIRRORS. THE SCREEN ISSUES HAS OCCURRED ON CITY STREETS AND ON THE HIGHWAY. THE SIDE VIEW MIRRORS OCCURRED ON CITY STREETS. IN ADDITION I LOSE ALL CONTROL WHEN THE SCREENS BLACK OUT TO CONTROL THE CLIMATE, THERMOSTAT TEMPERATURE, DRIVER MODES, ROCK CRAWL MODE, AND MORE. I SENT LAND ROVER CORP OVER 2 DOZEN PICTURES AND VIDEOS DOCUMENTING EACH TIME IT OCCURRED. THE FIRST ISSUE HAPPENED IN JANUARY 3 WEEKS AFTER BUYING THE CAR AND THEY'VE CONTINUED THROUGHOUT FEBRUARY AND NOW ARE STILL CONTINUING INTO MARCH. I FILED A COMPLAINT WITH CORPORATE ASKING FOR A CORPORATE BY BACK UNDER THE LEMON LAW WHICH WAS DENIED. I PAID 97,000 FOR THIS VEHICLE AND THE ONLY THING THEY OFFERED WAS ONE MONTHS FREE FINANCE PAYMENT OF $993. THE CAR IS NOT SAFE TO DRIVE!

I PUT MY CAR IN PARK WHILE STILL RUNNING AND EXITED IT TO GRAB SOMETHING ABOUT 15 FEET AWAY ON A FRONT PORCH. I HEARD THE ENGINE MAKE A NOISE, I TURNED MY HEAD AND SAW THE CAR STARTING TO MOVE TOWARDS ME UP A SLIGHT HILL ON ITS OWN. I RAN TO THE CAR, OPENED THE DRIVER DOOR, AND TRIED TO STOP IT BUT FELL. THE CAR RAN OVER MY FOOT AND HIT THE FRONT OF THE HOUSE THAT CAUSED IT TO STOP. PRIOR TO THIS INCIDENT IT WAS IN FOR SERVICE FOR A FOUL ODOR THAT WAS COMING FROM INSIDE OF MY CAR. THEY HAD IT IN THE SHOP TWICE AND MADE A REPAIR THAT DID NOT FULLY CORRECT THE ISSUE. A FEW DAYS PRIOR TO THIS INCIDENT I NOTICED THERE WAS AN ISSUE ON ACCELERATION. AFTER ABOUT 10 MILES AN HOUR IT WOULD START TO HESITATE THEN GO INTO THE NEXT GEAR. I WAS GOING TO SCHEDULE A SERVICE FOR THIS AND THEN THE ACCIDENT HAPPEN. MY FOOT GOT TRAPPED UNDER THE BACK WHEEL AND EMERGENCY SERVICES REQUIRED TO REMOVE VEHICLE.*DT VEHICLE WAS TAKEN TO HENNESSY JAGUAR LAND ROVER GWINNETT (DULUTH, GA) TO BE INSPECTED. *DL

TL* THE ATTORNEY CALLED ON BEHALF OF THE VEHICLE OWNER/DRIVER. THE DRIVER OWNS A 2020 RANGE ROVER. THE CONTACT STATED THAT WHILE THE DRIVER WAS REVERSING INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE COLLIDED WITH ANOTHER VEHICLE AND A PARKED VEHICLE. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE ATTORNEY STATED THAT THE DRIVER HAD NO CONTROL OF THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE ACCIDENT SCENE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2020 LAND ROVER RANGE ROVER. THE CONTACT STATED THAT WHILE COMING TO A STOP THE VEHICLE JERKED FORWARD. THE CONTACT STATED THAT THE RPM REVVED INDEPENDENTLY. THE CONTACT ALSO STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE MOVED FORWARD. THE MAIN COMPUTER MODULE THAT CONTROLS MANY ELECTRICAL FUNCTIONS WITHIN THE VEHICLE CEASED CAUSING THE BACK-UP CAMERA AND SENSORS TO INTERMITTENTLY FAIL. DEALER (LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, CA 93003, (855)222-3243) WHO REBOOTED A CERTAIN SYSTEM WITHIN THE VEHICLE (SYSTEM UNKNOWN) AND UPDATED THE SOFTWARE HOWEVER, THE FAILURE REMAINED. THE VEHICLE WAS RETURNED ANOTHER DEALER (JAGUAR MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692 PHONE NUMBER 949-392-7300) WHO DIAGNOSED TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE GEAR SHIFT MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 900.