2020 LAND ROVER RANGE ROVER Complaints

- SUNROOF CHANNEL REAR DRAIN TUBES CORRODED/FAILED, CAUSING WATER INGRESS INTO CABIN, FILLING FLOOR WITH APPROXIMATELY 2 INCHES OF STANDING WATER. - TECHNICIAN FOUND IMC AND AUDIO AMPLIFIER TO HAVE DAMAGE DUE TO WATER INFILTRATION. NO COMMUNICATION WITH AUDIO AMPLIFIER, SATELLITE DIGITAL AUDIO SERVICES MODULE WITHIN IMC IS NOT RESPONDING. - CORRODED SUNROOF DRAIN CHANNEL FITTINGS LEADING TO WATER INTRUSION INTO THE VEHICLE - CORROSION AND RUST IN THE SUNROOF OPENING PANEL FRAME WATER DRAIN. - SUNROOF WATER DRAIN TUBES HAVE A NOTABLE AMOUNT OF CORROSION AND RUST IN DRAIN TUBE OUTLET AND RUBBER HOSE. - SAFETY HAS BEEN PUT AT RISK FROM THE WATER INTRUSION DISABLING ELECTRICAL COMPONENTS IN THE VEHICLE - PROBLEM HAS BEEN CONFIRMED BY JAGUAR LAND ROVER MONMOUTH, NJ - VEHICLE HAS BEEN INSPECTED BY CHUBB INSURANCE - THERE ARE NO WARNING LAMPS BECAUSE WATER INTRUSION HAS DISABLED WARNING SYSTEMS - VEHICLE HAS BEEN LABELED A TOTAL LOSS BY CHUBB INSURANCE

My vehicle is affected by Safety Recall D126 / 26V-248. The vehicle has already experienced the recall failure: loss of charging, stalling while driving, and now it will not crank at all. The dealership is refusing towing, refusing to document the safety failure, and refusing Transportation. Corporate has also refused assistance. I am left without a vehicle and unable to work. This is an unsafe condition and a violation of federal recall obligations.

I was driving my vehicle on a California freeway and it stopped at traffic signal that was red. When the light turned green and my vehicle accelerated forward the vehicle system powered down in the middle of traffic. I had the vehicle towed to a local mechanic who identified two potential causes for my vehicle powering down and one of the items referenced was the recalled dc converter. I had the vehicle towed to my local Land Rover dealership and they confirmed that a faulty dc converter was the cause. Land Rover is asking for me to purchase a new dc converter at a cost of $3,000 that is currently under recall and they are unwilling to wave the cost of the repair leaving the vehicle inoperable. I asked the Land Rover dealership to give me a quote to purchase the inoperable vehicle from me and the offered a wholesale price acknowledging that they are unwilling to pay market value because of the recall with no remedy but when a remedy is found they might be willing to purchase at current market value. I suspect the dealerships motive is to purchase my car at a wholesale price, replace the recalled part with another recalled part and sell at a outsized profit will leaving me underwater with a lender.

I have had to have the rear tailgate repaired twice, First time the tailgate would not lift, this was in Sept 2024, then the rear lower tailgate would not open it just jammed and the upper tailgate failed after repairin the lower costing me over $2000 in repairs for the 2nd repair. There is clearly an issue with the design when the rear lower tailgate would not open you could not lock the entire vehicle. This is a hazard

Ongoing battery and or electrical issues. Replace battery 3 times in 2 years. Car loses power. Replace Body Control module, tail gate lock. Car was in repair for 2 months and Never told an exact reason except there is an electrical gremlin. Dealer and manufacture could not determine cause. I have videos. Dealer was not interested in viewing. Only doing the scheduled service. Which did not fix or work as intended.

**Component/System:** 48V Mild Hybrid Electric Vehicle system, including the DC/DC converter subject to JLR recall D126, MHEV battery/Battery Energy Control Module, starter generator/alternator system, 12V charging system, telematics control module, and related vehicle communication/electrical modules. The vehicle and components are available for inspection upon request. **Description of Complaint:** My 2020 Land Rover Range Rover P400 MHEV, VIN [XXX], experienced serious electrical and high-voltage/MHEV system failures involving the 48V mild-hybrid system and DC/DC converter system. Before the original failure, the vehicle displayed the warning message **“High Voltage Shutdown Not Possible — System Live.”** The warning would appear on the instrument cluster while driving. The vehicle later displayed **“Stop Safely — Electrical Fault Detected.”** The vehicle then shut down while in operation, and steering assist was lost/steering became locked or extremely difficult to control. This created a serious safety risk because the vehicle lost power/drive functionality and steering assistance while being operated. The vehicle was taken to Jaguar Land Rover Parsippany for the D126 DC/DC converter recall/interim repair. The DC/DC converter is part of the 48V MHEV system and manages power transfer between the 48V and 12V electrical systems. After the D126-related repair, the vehicle would not start at pickup and had to be jump-started. The dealer later diagnosed a telematics control module issue/parasitic draw, but the vehicle continued to have electrical and high-voltage warnings. After the interim DC/DC repair, the **“High Voltage Shutdown Not Possible — System Live”** warning returned while driving. The malfunction indicator/check engine light also came on. Jaguar Land Rover Parsippany confirmed fault codes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Land Rover Range Rover 3.0. The contact received notification of NTHSA Campaign Number: 26V248000 (Electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted but was not able to do repairs due to remedy not being provided as of yet by manufacturer The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had stated that failure was experienced. The contact stated that while driving at an undisclosed speed, unknowing vehicle warning light illuminated and vehicle stalled. The failure mileage was approximately 50,000.

The contact owns a 2020 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 26V248000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced a failure.

The contact owns a 2020 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 26V248000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was determined that the battery needed to be replaced. The battery was replaced but the failure persisted. No additional repairs were performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the automatic start-stop system became inoperable. The contact associated the failure with the recall. The approximate failure mileage was 54,000.

I'm writing to report a serious safety issue with my 2020 Range Rover Velar's power tailgate. While I was inside the cargo area, the tailgate began closing on its own/unexpectedly. On a separate occasion, it closed on my [XXX] son while he was in the cargo area-I had to push him out of the way to prevent him from being crushed. Shortly after these incidents, the tailgate/latch actuator stopped functioning entirely. I took the vehicle to the dealer who quoted approximately $1300 to replace the latch assembly. Given that this malfunction has put my child at risk of serious injury, I'd like to ask: 1. Is there an open Technical Service Bulletin (TSB) for tailgate latch/actuator issues on the 2020 Velar? 2. Would Land Rover consider a goodwill or policy adjustment to cover or offset this repair given the severity of the safety failure? 3. Can this incident be logged as a formal safety concern for review given the risk to a minor? The vehicle was purchased from Land Rover-Las Vegas on Roy Horn. I have also filed the complaint with Land Rover Customer Service. Thank you so much. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)