2017 LAND ROVER RANGE ROVER Complaints

MY FRONT BUMPER HAS DEVELOPED A CRACK ALONG WHERE IT MEETS THE FRONT FENDER (MY17 EVOQUE) - I HAVEN'T HIT ANYTHING AND THERE'S NO SIGN OF ANY IMPACT FROM ANOTHER VEHICLE

WHEN DRIVING THE VEHICLE, THE FUEL GAUGE CAME ON, INDICATING THE FUEL LEVEL IS LOW AND ILLUMINATES THE WARNING LAMP, HOWEVER THE TANK ACTUALLY HAS MORE FUEL (FULL TANK OF FUEL).

WE LEASED FROM ROSENTHAL JAGUAR/LAND ROVER IN VIENNA, VA ON JANUARY 7, 2018 A 2017 LAND ROVER RR EVOQUE. WE LEASED THE VEHICLE FOR USE BY OUR SON, WHO IS A PH.D. STUDENT. DURING THE PAST YEAR, OUR SON HAS HAD TWO POTENTIALLY LIFE-THREATENING INCIDENTS WITH THE VEHICLE. ON FEBRUARY 16, 2019 WHILE DRIVING THE RANGE ROVER ON HWY 476 NEAR PHILADELPHIA, WHEN HE ACCELERATED, THE ENGINE CUT OUT, LEAVING HIM TRAVELING AT A SUBSTANTIAL RATE OF SPEED ON A HIGHWAY WITHOUT POWER. A LIGHT APPEARED ON THE DASHBOARD READING "GEAR BOX FAULT". MY SON WAS ABLE TO PULL TO THE SIDE OF THE HIGHWAY (BUT ONLY AT A PLACE WHERE IT WAS EXTREMELY DANGEROUS TO BE). JAGUAR RANGE ROVER ROADSIDE ASSISTANCE WAS CONTACTED. IT TOOK APPROXIMATELY FOUR HOURS FOR ROADSIDE ASSISTANCE TO COME. ALL THE WHILE MY SON WAS STANDING OUTSIDE THE CAR IN FREEZING WEATHER IN A SITUATION THAT EXPOSED HIM TO CONSIDERABLE DANGER. THE CAR WAS TOWED TO ALLENTOWN RANGE ROVER WHERE THE PROBLEM WAS DIAGNOSED AS A FAULT FROM A CELENOID IN THE TRANSMISSION. REPAIR WORK WAS DONE AND THE PROBLEM, WE WERE TOLD, WAS CORRECTED. HOWEVER, THE SAME PROBLEM OCCURRED AGAIN ON DECEMBER 14, 2019, WHILE MY SON WAS DRIVING ON HWY I-95 NORTH OF RICHMOND, VA. MY SON STEPPED ON THE GAS, AND THE ENGINE STOPPED RESPONDING, "GEAR BOX FAULT" APPEARED ON THE DASHBOARD. MY SON, FORTUNATELY, WAS ABLE TO COAST TO THE SIDE OF THE ROAD WHERE HE CALLED ROADSIDE ASSISTANCE. THIS TIME HE WAS ABLE TO RESTART THE CAR BEFORE ROADSIDE ASSISTANCE ARRIVED. WE THEN PROMPTLY REPORTED THE MATTER TO ROSENTHAL JAGUAR/LAND ROVER, SPEAKING TO A MR. MOHAMMAD NORESTANI. NEITHER MY SON, MY WIFE, NOR I FEEL COMFORTABLE DRIVING THIS VEHICLE. TWICE THE ENGINE CUT OUT WHILE THE CAR WAS TRAVELING ON A MAJOR HIGHWAY AND IN BOTH INSTANCES, MY SON'S LIFE WAS POTENTIALLY PUT AT RISK BY THIS PROBLEM. PLEASE SEE OUR REMAINING NOTES IN PDF ATTACHED. MPH AND MILEAGE IS APPROXIMATE.

TL* THE CONTACT OWNED A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE UNINTENTIONALLY SHUT OFF WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE AND A GUARDRAIL. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES PRIOR TO THE CRASH; HOWEVER, THE VEHICLE TURNED BACK ON AND WAS FUNCTIONING NORMALLY. THE PASSENGER SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL VEHICLE HOLDING YARD AND THEN TOWED TO LAND ROVER EDISON (920 US-1, EDISON, NJ 08817, (732) 205-9000) WHERE THE CONTACT STATED THAT THEY DOWNLOADED THE BRAIN WITH NO FURTHER ASSISTANCE. THE VEHICLE WAS CURRENTLY IN THE INSURANCE COMPANY'S POSSESSION WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES MULTIPLE TIMES, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 29,256. *BF*JB

WHILE DRIVING WATER BEGAN LEAKING THROUGH THE TOP PORTION OF THE HEADLINER RIGHT IN FRONT OF THE DRIVERS FIELD OF VISION. A RUN THROUGH A CAR WASH CLEARLY DISPLAYED WHERE THE LEAK IS COMING FROM. WHAT STARTED AS DRIPS IS NOW WORSE AND DETERIORATING. WE HAVE TO PULL THE CAR INTO THE GARAGE WHEN IT'S RAINING BECAUSE IT'S UNDRIVABLE. THIS CAR WAS PURCHASED LESS THAN 5 MONTHS AGO FROM A HUGE JAGUAR/LANDROVER DEALERSHIP. .

THE INSTRUMENT CLUSTER SWITCHED OFF AFTER AN AUTOMATIC ENGINE STOP. UPON RELEASE OF THE BRAKE PEDAL, THE CAR DID NOT RESTART AND DRIVER EXIT CONDITIONS DID NOT EXIST. AFTER A FULL POWER DOWN AND MANUAL RESTART OF THE IGNITION, THE AUTO STOP/START FUNCTION NO LONGER WORKS. THIS IS A FUNDAMENTAL ELECTRICAL PROBLEM

WITHIN THE LAST 5 MONTHS THE VEHICLE HAS BEEN IN THE DEALERSHIP MORE THAN IN MY POSSESSION. THE VEHICLE IS COVERED UNDER THE MANUFACTURERS WARRANTY BUT FOR SOME REASON OVER THE COURSE OF 5 MONTHS THEY (LAND ROVER) CANNOT FIX MY WIFE'S CAR. THE CHECK ENGINE LIGHT KEEPS COMING ON AND WHEN WE TAKE IT TO LAND ROVER THEY SAY THEY HAVE FIXED THE PROBLEM ONLY FOR THE VEHICLE TO BE BACK IN THE SHOP AGAIN FOR THE SAME ISSUE. ONCE AGAIN MY 2017 RANGE ROVER EVOQUE HAS THE CHECK ENGINE LIGHT COMING ON. ON 9/12 WE RECEIVED A TEXT MESSAGE AFTER 3 WEEKS OF NO COMMUNICATION FROM LAND ROVER HUNTINGTON ADVISING THAT THEY ARE "STILL WORKING WITH TECHNICAL ASSISTANCE TO FURTHER DIAGNOSIS THE VEHICLE". TO ADD INSULT TO INJURY SINCE THAT TIME WE RECEIVE A REQUEST TO AUTHORIZE REPLACING THE "BRAKE PADS AND ROTORS"ON A CAR THAT RECENTLY WENT THROUGH INSPECTION AND HAS LESS THAN 30K MILES ON IT. THIS IS VERY INSULTING AS 1) WE STILL HAVE NOT BEEN CALLED AND SPOKEN TO ANYONE REGARDING WHAT'S ACTUALLY WRONG WITH THE VEHICLE. 2) THE CAR WAS NOT PUT IN FOR THIS SERVICE. WHY AREN'T THEY FOCUSING ON THE PROBLEM? ON FRIDAY WE RECEIVED YET ANOTHER TEXT FROM THEM (NO CALL) AND WERE TOLD THAT THE ENGINE NOW REQUIRES REPLACEMENT AND THAT IT WOULD BE ANOTHER FEW WEEKS BEFORE WE HAD OUR CAR RETURNED. AGAIN HOW IS THE ENGINE BAD ON A 2017 CAR THAT HAS SUCH LOW MILES? THIS ENTIRE PROCESS WITH THEIR CUSTOMER SERVICE, NOT RECEIVING A CALL BUT TEXT MESSAGES TO DISCUSS WHATS ACTUALLY WRONG WITH THE CAR TO NOW BEING TOLD ITS THE ENGINE MAKES THIS CAR UNSAFE AND HAS DRASTICALLY DIMINISHED ITS RESALE VALUE. SADLY NO ONE FROM THEIR CORPORATE DIVISION IS ATTEMPTING TO HELP, ACCOMMODATE OR MAKE US WHOLE IN ANYWAY. THERE ARE OTHER BLOGS OUT THERE THAT THE SAME THINGS HAS OCCURRED. I'M DEEPLY DISAPPOINTED IN THEIR BRAND AND CONCERNED ABOUT THE SAFETY OF THIS VEHICLE FOR MY WIFE.

WHILE DRIVING ON HIGHWAY (INTERSTATE 87), TRAVELING ABOUT 2 HOURS INTO MY DRIVE WITH MY 8 YEAR OLD DAUGHTER AND FAMILY DOG AT A SPEED OF 65 MPH, THE VEHICLE'S SYSTEM WENT INTO FAILURE MODE AND STATED "DIESEL PARTICULAR FILTER FULL" WITH NO PRIOR WARNING OF THIS. VEHICLE HAD SOME LOSS OF POWER THEN FOLLOWED BY "LIMP" MODE WHICH THEN WAS EXTREME LOSS OF POWER. VEHICLE SYSTEM FAILED AND DID NOT ISSUE PRIOR WARNING OF "REGENERATION" OF DIESEL PARTICULAR FILTER. VEHICLE HAD BEEN SERVICED SEVERAL TIMES FOR DEF FLUID LIGHT, DIESEL SENSOR ISSUES, AND ALSO FAILED NYS INSPECTION ON IT'S FIRST ANNUAL INSPECTION IN FEBRUARY 2019. I ALSO HAD IT REPAIRED SINCE FUEL TANK WENT TO "EMPTY" WHILE DRIVING. VEHICLE IS UNSAFE AND JAGUAR LAND ROVER SHOULD ACKNOWLEDGE THERE ARE MAJOR ISSUES WITH THE SAFETY OF THESE VEHICLES. WE WERE ORIGINALLY SOLD ANOTHER DIESEL RANGE ROVER THROUGH SAME DEALER (MOUNT KISCO) BUT THAT VEHICLE COULD NOT PASS NYS INSPECTION AS WELL. WE WERE ASKED TO DRIVE IT FOR A COUPLE OF HUNDRED MILES AND BRING IT BACK FOR INSPECTION BUT IT KEPT FAILING AND WERE THEN SOLD THIS ONE.

THE FRONT BUMPER COVER IS CRACKED WHERE IT MEETS THE FRONT FENDER. NO IMPACT TO CAUSE CRACKING. THIS IS IDENTICAL TO A TSB FOR AN EARLIER MODEL YEAR - LTB00738NAS3

THE CAR WAS IN A STATIONARY POSITION ON THE GARDEN STATE PARKWAY (TRAFFIC RELATED) WHEN ANOTHER CAR FAILED TO BRAKE AND HIT THE RANGE ROVER FROM BEHIND GOING APPROXIMATELY 55 MILES AN HOUR. UPON IMPACT, THE DRIVER OF THE RANGE ROVER WAS PROPELLED FORWARD INTO THE STEERING WHEEL CAUSING FACE AND HEAD TRAUMA. DRIVER WAS WEARING A SEAT BELT. AFTER THE ACCIDENT, I TRIED TO ENGAGE THE SEAT BELT INTO A LOCKING POSITION WHICH IT FAILED TO DO. I HAVE CALLED THE DEALER AND RANGE ROVER CORP TO DISCUSS THE ISSUE. RANGE ROVER CORP SAID THERE WAS NO RECALL ON MY CAR AND WAS NOT INTERESTED IN DISCUSSING FURTHER. THEY WERE ALSO NOT INTERESTED IN VIEWING THE CAR.