2017 LAND ROVER RANGE ROVER Complaints

The suspension light came on saying that there is a suspension error "leaning when cornering" in yellow. Also the "suspension fault" light "stop safely stop engine" in red comes on. The arms has been replaced, due to a bend because of the weight. The brakes, rotors and sensors are replaced every 3 months because of the weight wearing down the brakes faster than usual. (AND NO I'M NOT USING AFTERMARKET PARTS ALL PARTS ARE OEM PARTS FROM RANGE ROVER). When I reached out to Range Rover they had no solution or suggestions. The best the representative came up with was park your truck. They don't have the parts. Why are these trucks allowed to be on the road. If that's the case replace the whole truck then. This part thats cracked is a flaw on the companys end and now I am expected to walk away from my vehicle and except the lost. I have been trying to get this part fixed for a year now.

The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that no failure was found. The contact was unable to complete the vehicle inspection and registration in the State of California due to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the steering wheel was shaking abnormally while driving at various speeds and while the vehicle was idling. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 128,000.

Noticed a fuel odor around the vehicle. Then it started to smell in the cabin also. I took it in to the dealership and the fuel flange has a leak and needs to be replaced.

While driving, my husband noticed a clunking or knocking noise coming from the front of the vehicle. He contacted the dealership in September and was told they were experiencing a system outage and could not assist us at that time. We continued to drive the vehicle, and soon after, the steering began to feel loose and started pulling to one side. While I was driving, the car suddenly jerked sharply, and I temporarily lost control of the steering. The vehicle felt increasingly unstable and unsafe to drive. Eventually, the car completely shut off while I was driving on the interstate.

The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the vehicle, especially while driving over small bumps in the roadway. No warning lights were illuminated. The contact stated that on a separate occasion, while in reverse(R) and turning the steering wheel to the left, there was an abnormal clicking sound coming from the wheel well. No warning lights were illuminated. Most recently, while driving uphill, the brake pad wear warning light was illuminated. The local dealer was not contacted. The contact stated that the abnormal sounds persisted and were getting louder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2017 Land Rover Range Rover Sport. The contact stated that while attempting to make a turn, there was an abnormally loud sound coming from the rear of the vehicle. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 62,104.

The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Front Suspension Knuckle Crack was knocking and ready to break on my 2017 Range Rover. I had to bring it into an independent service center due to the inability of the dealer (JLR Newport Beach, CA) to get me in (I was told 200 cars were in front of me and it would be an undetermined period of time before they could get to me). The suspension and steering were affected and I had to have it repaired immediately by Custom European in Huntington Beach, Ca. He used original parts and it cost me $1,500.00 (799.57 parts, 660.00 labor, tax 60.42). The vehicle has not been inspected yet. When I received the SAFETY RECALL letter from JLR in Newport, I tried to get in for inspection but to no avail. Same situation, 100's of cars in front of me. When I called Range Rover of North America, I was told your computer system has been down for over two months and that I should call back every week to see if it's working (by Jared). Jared told me because I had the safety recall corrected already, this was the only way to get reimbursed but NOTHING could be done while the computer system was down. The SAFETY RECALL letter specifically says reimbursement is available but Jared said nothing is available without the computer system, which as I mentioned earlier has been down for two months. Telling me to call back weekly to see if it's up again is not the resolution I was seeking. JLR cannot inspect because they have no place to log the information since your "computer system is down." This is a classic case of "we can't do anything without our computer" but you can call us back (basically hoping I'll forget and go away). I spent good money on this safety recall and need to be reimbursed properly. Range Rover of North America and JLR of Newport Beach are doing NOTHING to address that situation with those of us that took care of the problem before it was too late. Please tell me how this should end. Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is related to the repairs, not from an incident. Land Rover does not have a fix for the defective part, they are replacing with a new, yet old design part. Ok, but they are requiring the owners to pay for the parts and labor to replace until such a time that a newly designed part is available. According to them, at that time they will replace free of charge and refund the amount required today. Yet, they have not timetable for above. That is unacceptable.