2015 LAND ROVER RANGE ROVER Complaints

The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact's wife owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was not yet available. The contact stated upon inspecting the vehicle, the contact became aware that the front suspension knuckles were cracked. The vehicle was taken to the local dealer, where it was diagnosed and determined that the front suspension knuckles needed to be replaced; however, the vehicle had not been repaired and remained with the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000. VIN tool confirms parts not available.

The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 65 MPH, there was an abnormal popping sound from the driver's side front wheel well. The contact stated that the abnormal sound occurred while driving over a deformation in the road surface. The contact was not aware of any warning lights being illuminated. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact visually inspected the driver's front tire wheel well and became aware that the front suspension upper knuckle had fractured approximately 2-inches long with a gap of two millimeters at the upper part of the suspension knuckle where the control arm was bolted to the knuckle. The failure mileage was approximately 135,000. VIN tool confirms parts not available.

My Land Rover, Range Rover has a confirmed cracked knuckle but dealership is unwilling to fix it.

The contact owns a 2015 Land Rover Range Rover. The contact stated while driving at an undisclosed speed, the message “Suspension Failure” was displayed. The contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer where it was diagnosed and determined that the front suspension upper knuckle joint was cracked, causing the suspension arm to fail. The vehicle was not repaired due to the parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 71,000. VIN tool confirms parts not available.

The right front suspension knuckle cracked and separated from the upper control arm and when the knuckle cracked it damaged the right front axle, right front strut and height sensor. Bear Valley Service (Land Rover specialists) replaced the right front suspension, knuckle, control arm, axle, air spring and height sensor. Fortunately it happened while backing out of my driveway/turning into the street and not while I was driving on the interstate, it could’ve been catastrophic. Also fortunate that it didn’t happen the night before while driving on the interstate. The vehicle was not inspected by the manufacturer, police or insurance company. I found out about the NHTSA Recall Number 24V-840 on 12/11/24 so I took my 2015 Range Rover to Land Rover in Atlanta, GA that day. They did not inspect the vehicle, they stated they were waiting on more information regarding the recall. No warnings whatsoever.

The contact called on behalf of his daughter whom owns a 2015 land Rover Ranger Rover. The contact stated that his daughter brought her vehicle to a local dealer for service where the contact was advised that her vehicle was not drivable due to the knuckle being cracked. The vehicle was not repaired. The manufacturer was notified of the failure. The contact had not experienced a failure. The contact stated that the symptoms experienced relate to those of NHTSA campaign number 24V840000 (STEERING) However her vehicle was not included in a recall.

Subject: Recall Complaint – Complaint No. 24V840000 / Land Rover Recall N759 Vehicle Information: 2015 Land Rover Range Rover Sport Issue Description: I discovered a crack in the passenger-side steering knuckle of my vehicle, caused by a manufacturing defect where the bolt was over-torqued. This defect risks catastrophic steering failure, potentially leading to a severe accident. While this issue is part of a recall in Canada and similar recalls for other Land Rover models (Discovery Sport, Evoque) exist in the U.S., my vehicle has not been included in the U.S. recall. Service Attempt: Land Rover of Huntington refused to honor the recall, citing my VIN’s exclusion, and quoted over $9,000 for repairs. I escalated the issue to Rey Rodriguez, an executive specialist with Land Rover North America, but was told: "You have reached the highest level within Land Rover North America... your VIN is not part of the recall, and no further reconsideration will occur." Safety Concern: This defect can go unnoticed, putting drivers at risk of steering failure and fatal accidents. Land Rover's refusal to address this known safety issue endangers consumers. Request: I urge the NHTSA to investigate this matter and include the 2015 Range Rover Sport in the recall to ensure driver safety. Attachments: Supporting documents are provided.

The following were sent to JLR for comment - this is a documented safety issue and the fact that they have not made this a recall in the US is appalling - please force their hand. To whom it may concern: Please pass this email to the appropriate person and have them contact me so we can have an intelligent conversation regarding why the exact issue my vehicle is experiencing is recalled in the UK and Canada, but not in the US. This is a well documented failure that JLR is clearly aware of as stated in the attached N759 recall. My vehicle, VIN: [XXX] , is currently at Ray Catena Jaguar of Marlboro for replacement of a cracked steering knuckle, image attached, that JLR is refusing to cover. JLR's liability in this case is black and white. Please call or email at your earliest convenience. [XXX] Best - [XXX] 2nd email: Please contact me at your earliest convenience to discuss further. An image of my failure and the UK recall notice are attached for reference just in case they did not make it through to you from my initial email. Nobody at the dealership will discuss openly what is clearly a dangerous manufacturer's defect that has already been recognized and addressed in other countries. I encourage you to simply google "L405 knuckle failure" - this is not an isolated incident and a failure at speed could be absolutely catastrophic. I have an aftermarket warranty that thankfully covered most of the cost to replace the cracked knuckle, but they would not replace the driver side as it has not yet cracked. I currently had to pay the following expenses out of pocket to address this issue: $503.66 - balance after 3rd party warranty coverage $382.17 - rental car while car was at dealer for repair INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Both front knuckles found to have cracks in the aluminum casting where the upper control arm mounts to the knuckles. Failure of this portion of the knuckle will result in complete loss of control of the car. This problem is well documented in other L494 and L405 Range Rovers with recalls currently active in other countries where these car were sold. The components have not been inspected by 3rd party as of yet due to safety concerns with transporting the vehicle to locations. No warning lamps or noises were present as there is no way for the vehicle to detect this failure which only occurs catastrophically without warning. Photos attached are of both knuckles with cracks.