2023 LAND ROVER RANGE ROVER Complaints

I am reporting a severe safety hazard regarding the braking and electronic parking brake system on my 2023 Range Rover Sport. Whenever the vehicle is exposed to significant moisture—such as immediately following a standard car wash or after sitting parked outside in humid or rainy conditions for 1 to 2 days—the brakes severely lock and freeze in place overnight.When attempting to drive the vehicle the following morning, the brakes refuse to release. In order to get the vehicle to move in Reverse or Drive, I am forced to apply aggressive, heavy accelerator pressure to break the vehicle free. When the brakes finally snap open, it produces a violent clunking sound, and the vehicle suffers a sudden, uncontrollable surge of forward or backward momentum.This sudden vehicle surge creates an immediate crash and pedestrian safety hazard in tight driveways, garages, and parking lots. Forcing a heavy luxury SUV to experience high-engine RPMs just to disengage the parking brake is completely unacceptable and unsafe. The manufacturer dismisses this as "surface rust," but the level of mechanical binding and subsequent vehicle surge constitutes a dangerous design or component defect that requires a safety investigation.

The contact owns a 2023 Land Rover Range Rover Velar. The contact received notification of NHTSA Campaign Number: 26V248000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that upon coming to a stop on several occasions, the vehicle cycled between revving and stalling, and the vehicle then resumed normal operation independently. There was no warning light illuminated. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and by email but had not responded. The failure mileage was approximately 17,000.

Dear Land Rover Customer Care Team, I am writing to formally log a complaint regarding my 2023 Range Rover Sport (VIN: [XXX] and the unsatisfactory service experience I received at the Land Rover Alexandria dealership. My vehicle currently has only 16,000 miles on the odometer. Recently, the "Brake Pad Worn" warning light appeared on the dashboard. Upon bringing the vehicle to Land Rover Alexandria for inspection, the dealership advised that both the brake pads and brake rotors require a complete replacement, refusing to cover the service under warranty or offer any Goodwill assistance. Requiring a complete brake pad and rotor replacement at just 16,000 miles on a premium, luxury SUV is entirely unacceptable and well below reasonable manufacturing and safety expectations. A failure/wear of both pads and rotors at this extremely low mileage strongly points to one of the following underlying issues: A manufacturing/part defect in the brake friction material or rotors. An electronic or mechanical system issue (such as sticking calipers, torque vectoring drag, or electronic parking brake binding) causing excessive, premature dragging and wear. When I requested that this issue be evaluated under warranty or submitted for Manufacturer Goodwill support, Land Rover Alexandria flatly refused and insisted that I pay out-of-pocket for a full pad and rotor replacement. As a Land Rover owner, I expect the vehicle’s components to meet premium quality and safety standards. Replacing rotors and pads at 16,000 miles is not standard "wear and tear"—it indicates a defect or system malfunction. I am requesting the following resolutions: A formal review of this case by JLR Corporate. Full or partial coverage (Goodwill assistance / Warranty claim) for the replacement of the brake pads and rotors. A thorough technical inspection by JLR to confirm there is no underlying mechanical or electronic defect causing premature brake drag on this vehicle. I request a prompt response INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC

On June 13, 2026 my 2023 Range Rover Velar (79,772 miles) suffered a sudden, complete engine failure at highway speed on HWY 70 in Durham, NC. No warning lights, oil pressure alerts, or dashboard notifications appeared before or during the failure. The vehicle had operated well since purchase with no prior issues of any kind. I was to cross the hwy onto the shoulder, this was a serious safety hazard for myself and other motorists. Land Rover is holding me liable for $32,000 in repairs, claiming a maintenance interval overage of ~36,000 miles caused the failure. No written root cause analysis has been provided. I am disputing this for four reasons: 1. RECALL N763 / N763v3: This recall covers a camshaft carrier oil gallery defect on 2023-2024 Velar engines causing oil leaks and engine damage. My VIN falls outside the listed range, but my failure is fully consistent with this defect. I request evaluation for recall expansion. 2. OIL FILTER HOUSING TSB: A TSB for 2023 Velar Ingenium I6 3.0L engines documents oil filter housings cracking and causing high-pressure oil leaks — a second documented oil system defect matching my failure. 3. NO WARNING LIGHTS: Recall N763 states affected vehicles display an oil pressure warning before engine damage. No warning appeared on my vehicle before complete engine failure at highway speed — indicating either the warning system failed, or the failure was too sudden and structural to trigger it. Both are safety risks. 4. MANUFACTURER BAD FAITH: Land Rover attributes this failure to maintenance neglect with no written diagnostic evidence, despite a documented federal recall covering the same defect pattern on the same engine family. I request NHTSA: - Evaluate my VIN for inclusion in expanded Recall N763; - Investigate whether the warning system functioned as designed; - Investigate if Land Rover is systematically using maintenance neglect claims to deny recall-related repairs outside the current VIN range.

After coming to a complete stop at an intersection, I looked left-right-left before proceeding across the intersection. At the time I began to cross the intersection my vehicle seemingly did not accelerate as normal, causing my vehicle to be hit on the right driver side panel, spun around, and ripping the entire front end of my car off. Injuries were sustained and the vehicle may be a total loss.

VEHICLE: 2023 Land Rover Range Rover Sport HSE, Original owner since February 2023. NATURE OF DEFECT: Persistent and unresolved coolant loss from the engine cooling system, with evidence suggesting leaked coolant is contacting hot engine components and creating a potential fire hazard. CHRONOLOGY: Beginning in February 2026, the vehicle began displaying recurring "low coolant" warnings on the instrument cluster. The vehicle has been presented to an authorized Jaguar Land Rover dealership three times for warranty diagnosis and repair of this complaint. On each of the three visits, the dealership replaced a single cooling system component (a hose or O-ring). After each repair, the low coolant warning returned within approximately two weeks. The most recent repair, completed on May 26 2026, involved replacement of an O-ring on a lower coolant hose that had been previously serviced under JLR safety recall N785. The vehicle was returned to me on Thursday, May 28 2026. On Tuesday afternoon, June 2 2026 (approximately five days after the most recent repair), I detected a distinct burning odor from the engine compartment while the vehicle was operating. On Wednesday morning, June 3 2026, I visually inspected the coolant expansion tank and confirmed the coolant level had again dropped below the minimum mark. SAFETY CONCERN: The combination of recurring coolant loss and a burning odor originating from the engine compartment is consistent with coolant contacting hot engine components — most likely the turbocharger, exhaust manifold, or associated heat shielding. This is the same failure mode that prompted JLR safety recall N785 (NHTSA Campaign 23V-221) on 2019-2022 Range Rover Sport PHEV vehicles, in which leaking coolant onto the turbocharger heat shield was identified by the manufacturer as creating an increased risk of fire. My 2023 Range Rover Sport HSE is not currently included within the scope of recall N785

What component or system failed or malfunctioned, and is it available for inspection upon request? The Lane Keep Assist (LKA) system on my 2023 Range Rover Velar P250 has lost its active steering intervention capability following one or more Software Over The Air (SOTA) updates. The system no longer applies corrective steering torque to keep the vehicle within lane markings. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? Lane Keep Assist was a functional active safety system at the time of purchase, applying steering corrections to prevent unintended lane departure. That active intervention has been removed or disabled through a software update without my knowledge or consent. The vehicle now drifts across lane lines at highway speeds with no corrective action from the system. This increases the risk of a lane departure collision, particularly during momentary driver inattention — the exact scenario this system is designed to protect against. I was not notified that this safety capability would be altered or removed. Has the problem been reproduced or confirmed by a dealer or independent service center? I brought the vehicle to my authorized Land Rover dealership under warranty. The dealer acknowledged the system behavior but told me it was "working as intended" under the current software version. They did not reproduce the original functionality or offer a remedy. The dealer did not dispute that the active steering correction is absent — they simply classified the current behavior as acceptable. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by my authorized Land Rover dealership, which is a manufacturer-affiliated service center. No independent inspection has taken place. I have also submitted a formal written complaint directly to Jaguar Land Rover customer relations at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

The contact owns a 2023 Land Rover Range Rover. The contact stated that while his wife was driving at an undisclosed speed, the lost motive power and inadvertently shifted to park (P). Several unknown warning lights were illuminated. The transmission failed to shift out of park (P). The contact stated that the failure occurred twice. The vehicle was towed to the dealer, who was unable to duplicate the failure. The dealer replaced the overlay PWM circuit. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000.

**Vehicle Information:** 2023 Range Rover (purchased used on December 19, 2025 with approximately 21,000 miles) **Component/System Involved:** Rear braking system (rear brake pads and rotors). The vehicle has experienced repeated premature wear of the rear brakes. The component is available for inspection upon request. **Description of the Failure/Malfunction:** At approximately 25,000 miles, I was informed by the servicing dealership, Land Rover Austin, that the rear brakes required replacement. At that time, I had only driven the vehicle approximately 3,355 miles since purchase. I subsequently learned that the rear brakes had already been replaced once before at approximately 12,000 miles. This indicates two rear brake replacements within 25,000 miles, which is significantly below expected brake life. The dealership service department indicated that this may be due to how the rear braking system engages during turning, particularly in city driving conditions, leading to accelerated wear. This is happening in the newer models, is what I was told. **Safety Risk:** Premature and accelerated brake wear creates a potential safety hazard, including reduced braking performance and increased stopping distance if the condition is not identified and addressed promptly. Because this wear occurs faster than expected, it may not be reasonably anticipated by the driver, increasing the risk of operating the vehicle with degraded braking capability. **Reproduction/Confirmation of the Problem:** The issue has been confirmed by an authorized dealership service department, which identified the rear brakes as worn and requiring replacement at approximately 25,000 miles. **Inspection History:** The vehicle has been inspected by the authorized dealer

The Keyless Vehicle Module security system on my 2023 Range Rover Sport deactivated both of my smart keys simultaneously without any warning or alert. The vehicle locked itself while both keys were inside and completely disabled them both at the same time, leaving my vehicle totally inoperable. I had no way to start or operate my vehicle. There was no warning light, no alert on the dashboard before this happened, and no information provided at purchase that this could ever occur. The only message displayed on the dashboard after the fact was Refer to Handbook Smart Key Deactivated. I am a single father with dependents and this is my only vehicle. I was left completely stranded at my home with no transportation for multiple days. This is a known and documented design defect affecting all Jaguar Land Rover vehicles manufactured from 2022 onwards. The vehicle has been inspected by Land Rover Alexandria dealer located at [XXX] . The dealer confirmed the issue and quoted me $3,000 to replace the Keyless Vehicle Module hardware. After I filed a BBB complaint and contacted Land Rover corporate the price was reduced to $640. My vehicle is a 2023 model and is still under full factory warranty. Land Rover corporate has an open case on this matter under case number XXX No other vehicle manufacturer allows their own security system to completely strand the owner with no warning and no safeguard. This is a serious safety defect because it can strand drivers in dangerous locations at any time without notice INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)