2016 LAND ROVER RANGE ROVER EVOQUE Complaints

WHEN IT RAINS THE RAIN COMES THROUGH THE TOP OF THE WINDSHIELD AND POURS DOWN ON THE STEERING WHEEL.

GOOD MORNING NHTSA, I AM WRITING TO YOU IN THE REQUEST OF THE ASSISTANCE OF HELP TO ASK RANGE ROVER CORPORATION TO TAKE ACTION ON RECALLING FAULTY TRANSMISSION ON VEHICLES SUCH LIKE THE ONE THAT I JUST PURCHASED FEBRUARY 11, 2020, AT MERCEDES BENZ OF PLEASANTON, CA (RANGE ROVER EVOQUE 2016) THAT ALMOST CAUSE AN ACCIDENT IN THE FREEWAY WHERE I LOST CONTROL IN ACCELERATION OR DECELERATION. I AM VERY THANKFUL THAT I MANEUVER TO DRIVE TO THE EMERGENCY ROAD SAVING MY FAMILY THAT COULD HAVE CAUSED AN ACCIDENT AND ENDANGERED THE LIVES OF OTHER PEOPLE AND MY FAMILY. IT WAS MAY 30TH, 2020 WHEN THE CAR MALFUNCTION IN THE I-80 FREEWAY. MY CAR WAS TOWED FOR SERVICE AT JAGUAR RANGE ROVER IN SACRAMENTO FOR REPAIR. MY WARRANTY DECLINED THE CLAIM DUE TO BULLETIN ISSUED CLAIMING THAT THERE IS A RECALL. I AM THANKFUL THAT NO ACCIDENT HAPPENED TO ME AND MY FAMILY, BUT NOW I AM FACING A BILL OF $3792.54 FROM A FAULTY TRANSMISSION.. RANGE ROVER CORP TOLD ME THAT THIS CAR WAS ALSO BEEN REPAIRED AT ANOTHER RANGE ROVER IN LIVERMORE FOR THE TRANSMISSION ISSUE THAT WAS REPAIRED SO MANY TIMES, IF THERE WERE A RECALL THEN THOSE SHOULD HAVE BEEN FIXED. THE FRUSTRATION OF PAYING AN EXPENSIVE CAR PLUS PAYING THE REPAIR THAT WAS NOT MY FAULT IS UNFAIR AND STILL NOT AT 100% OF THE CAR'S RELIABILITY THAT IS STILL LINGERING IN MY HEAD. I AM REQUESTING YOUR KIND ASSISTANCE AND GUIDANCE TO MAKE RANGE ROVER CORPORATION REPLACE THE TRANSMISSION AND GEARBOX AT THEIR COST. THE FAULTY TRANSMISSION THAT BEEN REPEATEDLY OCCURRING IN THIS VEHICLE IS DANGEROUS! MY THOUGHTS ARE THIS CAR IS CONSIDERED A LEMON CAR. THE RANGE ROVER LIVERMORE SHOULD ALSO ACKNOWLEDGE THE FAILURE OF THEIR SERVICE THAT ALMOST CAUSE AN ACCIDENT SHOULD BE ALSO REPRIMANDED OF THEIR ACTION. THANK YOU FOR READING MY COMPLAINT AND HOPING TO HEAR FROM YOU. SINCERELY, [XXX] 3 ATTACHMENTS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

I HAVE OWNED THIS VEHICLE LESS THAN ONE YEAR, AND THE TIRES ON THIS VEHICLE ARE ALL CRACKING ON THE OUTSIDE WALLS OF THEM. I REALIZE THAT THESE TIRES MAY HAVE WEAR TO THEM; HOWEVER, THIS TO ME IS CONSIDERED A SAFETY ISSUE ESPECIALLY IF THEY'RE TO BE OF ANY TYPE OF QUALITY FROM THE MANUFACTURER. I AM CONCERNED REGARDING THE QUALITY OF TIRE, AND HOW THESE TIRES ARE NOW ALL CRACKING AROUND THE SIDEWALLS OF THEM. *TR

WATER IS LEAKING THROUGH THE FRONT WINDSHIELD. WHEN DRIVING IT AFFECTS THE VISIBILITY AS THE WATER IS GETTING INSIDE THE CAR. *TR

I WAS STOPPED AT A LIGHT WITH MY CAR IN DRIVE AND FOOT ON THE BRAKE WHEN THE DASHBOARD STARTED ALERTING ME THAT I WAS IN THE WRONG GEAR. I LOOKED DOWN AT THE SHIFT NOB AND THE D WAS FLASHING ON AND OFF AS WELL AS IN THE DASHBOARD. I PUT IT IN PARK AND BACK TO DRIVE AND THE LIGHT TURNED GREEN AND I PRESSED THE GAS. INSTEAD OF GOING FORWARD THE CARS WENT BACKWARDS WHILE IN THE DRIVE GEAR. I ALMOST HIT THE CAR BEHIND ME AND ALMOST GOT HIT WITH ALL OF THE CARS COMING FULL FORCE SINCE THE LIGHT WAS GREEN. I WAS IN THE DRIVE GEAR AND COULDN'T GO FOWARD THE CAR KEPT GOING BACKWARDS. IT WAS REALLY SCARRY AND YOUR CAR SHOULD NOT GO IN THE OPPOSITE DIRECTION OF WHAT YOU ARE SELECTING IN YOUR GEAR. I TOOK IT IN TO THE DEALER BUT THIS IS A HUGE SAFETY ISSUE AND SHOULD BE CORRECTED IMMEDIATELY. I DON'T HAVE A PHOTO BUT I HAVE A VIDEO THAT I CAN EMAIL IN.

A GAS SMELL PRESENTED ON PASSENGER SIDE, IN FRONT. THEN THE GAS SMELL CAME THROUGH THE AIR CONDITIONER WITHIN THE VEHICLE. SERVICE CENTER HAD TO REPLACE THE FUEL INJECTOR SEALS. GAS SMELL CONTINUES ON EXTERIOR. SERVICE CENTER FROM A PROBLEM WITH THE HIGH PRESSURE FUEL SENSOR. THE FUEL SENSOR IS ON BACK ORDER ALL OVER THE US. EXTERIOR SMELL STARTED AROUND TWO MONTHS AGO, INTERNAL SMELL TWO WEEKS AGO. SEALS WERE REPLACED 10/16/19, SECOND CHECK FOUND BAD SENSOR ON 10/23/19.

FOR THE PAST 2 YEARS THIS VEHICLE HAS PUT ITSELF IN NEUTRAL WHILE UNDER POWER. ON EVERY OCCASION IT WAS WHILE DECELERATING AND THEN WHEN FOOT IS LET OFF THE BRAKE THE CAR WILL HAVE NO POWER. THE D FOR DRIVE ON THE DASH WILL FLASH WITH A RING AROUND IT AND I WILL BE STUCK ON THE ROAD FOR THE LONGEST OF A MINUTE NOW WITH ZERO POWER. FIRST TIMES WERE ON LOCAL STREETS , AND ONE OF THE LAST TIMES IT HAPPENED WHILE ON THE HIGHWAY IN THE MIDDLE LANE. THE PROBLEM HAS ONLY GOTTEN WORSE HOWEVER. NOW THE CAR WHILE MOVING IF YOU APPLY THE BRAKE TO A STOP IT WILL COMPLETELY SHUT THE CAR OFF AND PUT ITSELF IN PARK. THIS IS NOT THE AUTO START FEATURE. I LET OFF THE BRAKE THE SHIFT KNOB TURNED ITSELF TO PARK AND THEN RECESSED ITSELF IN THE CONSOLE AND WOULDN'T TURN BACK ON UNTIL AFTER 3 ATTEMPTS TO RESTART THE VEHICLE. ALSO ASSOCIATED WITH THE VEHICLE. ON INITIAL START THE RANGE ROVER WILL NOT DEPLOY THE REAR VIEW MIRRORS, THEY STAY FOLDED IN UNTIL YOU TURN OFF AND TURN ON THE CAR REPEATABLE. AT A STOP WHILE CAR IS RUNNING THE REAR TAILGATE WILL OPEN. THIS HAPPENED RIGHT IN THE DEALERSHIP PARKING LOT AFTER I PICKED IT UP FOR "SERVICE" AND THEN DOWN THE STREET AT A GAS STATION IT OPENED ITSELF 3 TIMES IN THE COURSE OF 10 MINUETS. ON EVERY SINGLE OCCASION THE CAR HAS BEEN RETURNED BACK TO THE DEALERSHIP AND EVEN TOWED TO THE DEALERSHIP. EVERY SINGLE TIME THE CAR HAS BEEN RETURNED WHILE WE WERE TOLD NOTHING IS WRONG WITH THE VEHICLE. YET THE PROBLEM STILL HAPPENS. VERY UNSAFE, ESPECIALLY WHILE GOING FROM 60MPH TO NOT BEING ABLE TO ACCELERATE, THEN COMING TO A COMPLETE STOP IN THE MIDDLE OF THE HIGHWAY. AT THIS TIME I WILL NOT NAME THE DEALERSHIP ASSOCIATE WITH SUCH HORRIBLE HELP AS THERE IS A ONGOING INVESTIGATION.

TAILGATE SENSOR MALFUNCTION CAUSE THE VEHICLE TO HONK WHEN THE SURFACE OF THE STREET IS WET AND REFLECTIVE. THIS CAN HAPPEN AT STOP-LIGHT, ON THE HIGHWAY WHEN STOPPED AND EVEN PARKING (STATIONARY). IT DOES NOT HONK WHEN MOVING BUT CAUSING HAZARD AS OTHER DRIVER THINK THERE IS SOMETHING TO BE CAREFUL ABOUT. DEALERSHIP/MANUFACTURER TRY TO RESOLVE IT BUT WAS NOT SUCCESSFUL WITH NO LONG TERM FIX ON THE HORIZON.

TAKATA RECALL --- THE AIR BAGS IN OUR VEHICLE DID NOT DEPLOY. NONE OF THEM. ACCIDENT HAPPENED ON TUESDAY OCTOBER 23 2018. DAUGHTER WAS DRIVING ON AN AVENUE. OTHER VEHICLE WENT THROUGH STOP SIGN AND STRUCK FRONT LEFT FENDER OF RANGE ROVER. RANGE ROVER VEERED RIGHT AND STRUCK A POLE. NOTHING DEPLOYED. BOTH HER LEGS HIT INTO THE DASHBOARD AND SHE ALSO HAS BRUISES FROM SEAT BELT ACROSS HER CHEST. BOTH KNEES WERE INJURED AND CHEST AS WELL.

AFTER A COLD START, WHEN SLOWING DOWN TO MERGE INTO TRAFFIC OR STOPPING TO TURN LEFT OR RIGHT THE AUTOMOBILE STALLS AFTER STARTING TO ACCELERATE CAUSING A SERVE PANIC TO THE DRIVER ESPECIALLY IN TRAFFIC. AUTOMOBILE HAS BEEN IN THE DEALERSHIP TO BE FIXED A TOTAL OF 4 TIMES IN THE FIRST YEAR OF OWNERSHIP. PURCHASED NEW IN MARCH OF 2017, FIRST REPORTED PROBLEM IN AUGUST OF 2017, LAST SUBMISSION FOR REPAIR WAS MARCH 14 OF 2018 AND THE AUTOMOBILE IS JUST NOW (JUNE 21) REPORTED AS REPAIRED BY LAND ROVER AND THE DEALERSHIP.