2016 LAND ROVER RANGE ROVER EVOQUE Complaints

My son’s 2016 Range Rover Evogue (SE Premium Sport Utility 4D) caught fire while driving yesterday (6/22). The car was in great shape and had not had any auto work done recently. The vehicle experienced a loud pop while driving, immediately lost electrical power, steering assist, and brake assist, and then caught fire in the engine compartment. The car was a total loss. I do not see any recalls but would like this investigated in case this leads to a recall. I have asked my insurance company not to salvage the car in case investigations or reports are needed to determine the cause.

I am reporting a steering failure on my 2016 Land Rover Range Rover Evoque vin# [XXX] . The electric power steering assists motor separated from the steering rack due to the retention bolts that were severely corroded and snapped. The failure occurred without any warning, lights, messages, or prior symptoms. The vehicle became undriveable and posed a serious safety risk due to the loss of steering. A LandRover dealer in Bedford, NH has confirmed that the retention bolts corroded and fractured, causing the steering gear motor to detach from the rack. The repair requires replacement of the entire steering gear assembly. I have written repair estimate confirming this diagnosis. There is an existing recall (N632) addressing steering rack bolt corrosion on similar vehicles, but my vin was excluded. However the failure mechanism in my vehicle to the condition described in that recall: bolt corrosion to steering separation. This vehicle was operated in Maine, a high road salt environment. The failure occurred without driver negligence and appears to be a materials/design issue rather than a maintenance - related. Given the catastrophic safety risk of sudden steering failure, I request that this issue be reviewed for expanded recall consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased this vehicle in the end of October and shortly thereafter within 50 miles two days the check engine light came on P0299 turbo under boost. Immediately thereafter, exhaust fumes began entering the cabin from the engine bay. I notified the dealership and they gave me a loaner vehicle and they took it to complete auto care in Denver Colorado to have the vehicle fixed. I was told that the vehicle had a cracked turbo manifold, and the turbo manifold and the entirety of the setup of the turbo needed to be replaced. I find that odd that the check engine light came on with 50 miles of purchasing the new vehicle on the second day. It appears to me that the check engine light was cleared from the vehicle, and the vehicle was sold only for the light to return more quickly than they anticipated.I received the vehicle back no check engine light no exhaust fumes. It appeared had been repaired. I went through a 500 mile break-in of the new turbo. Within that 500 miles of the new turbo, I began to smell a gasoline, also coming from the vents and the engine bay once again entering the cabin. I documented all of this information and I contacted the dealership. Hooshies Auto Sales in Denver Colorado. And I also contacted the shop that completed the repair repairs. The dealership has not responded to multiple emails, indicating there’s an immediate risk to myself and my daughters in the vehicle from carbon monoxide from the exhaust fumes entering the cabin, not only that fuel fumes are still entering the cabin. The check engine light is back on P0299 turbo underboost. I have parked the vehicle as it is no longer drivable. I am in need of a vehicle for work and for personal needs. The dealership has escalated this to the owners, which I have tried to contact multiple times via phone and email and they will not respond nor will they call me back.

The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated that there was water intrusion in the vehicle on rainy days and while washing the vehicle. The contact stated that water was entering the vehicle through both the middle and the passenger's sides of the windshield. The vehicle was taken to a dealer, where the contact was informed that the vehicle was not covered under a recall or warranty. The manufacturer was also notified of the failure, and the contact was referred to the NHTSA Hotline to file a complaint. Upon investigation, the contact discovered Service Action Number: N221(Windshield Water Leaks), which the contact related to the failure. The vehicle was not repaired. The failure mileage was unknown.

My gear shifts gets stucks which leaves me stranded. I could be trying to shift gears and it won’t move. I looked it up and several cars of this same make and model is having is problem. I have been stranded in the middle of the street with my kids in the car because my gear shift gets stucks.

I was driving down the road and my power steering stopped working. I could have caused a crash because I could not turn the steering wheel, but I was able to pull over on the highway. There is a recall out for this problem but for some reason my dealership and Land Rover in Scarborough Maine have said my VIN# is not part of the recall #N642 and repair will cost me $4,600.00. My mechanic has looked at my vehicle and the 3 bolts that hold the power steering pump in are all corroded and broke off. I have the parts and anyone can come take a look. There were no warning lights or messages.

The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated that while driving 45-55 MPH, the vehicle lost power steering functionality. There was an abnormal grinding sound while turning the steering wheel. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the power steering motor mount had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 61,000.

Check engine light is on, dealership confirmed it is turbo related issue. Has had acceleration issues.

The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while the vehicle was stationary in the driveway, there was a loud rattling sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the timing change was stretched. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The windshield started leaking, with potential damage to the interior and electrical system. (No such damage has occurred yet as I immediately sent it to Land Rover Princeton NJ) and was diagnosed by them and confirmed that the leak was due to the windshield. However, in April 2019, the windshield of the vehicle was replaced and repaired due to a leak, as well as a recall noted here: [XXX] I’ve contacted the Land Rover corporate office in Mahwah, NJ to file a claim since it appears the recall repair was inadequate, given that the same problem is recurring. They have submitted and denied the claim, stating that since the recall was already performed by the previous owner, they are not liable to pay for the repairs. From my research with auto-glass companies, their expertise states that a windshield normally should last the lifetime of a vehicle and that any leaks indicates improper installation (such as incorrect sealing or inadequate bonding) or faulty materials. The recall was issued due to a known defect, and it is reasonable to expect that the repair addresses this issue comprehensively. Since the windshield is leaking again, it suggests that the initial repair may have been insufficient. I believe it is the manufacturer’s responsibility to ensure that such defects are properly resolved. When mentioning this to them, they stated “there’s no way you can prove it’s faulty and good luck getting a lawyer to prove that as well.” I have yet to receive an official invoice from the Princeton Land Rover service dept but was quoted $2071.00 plus tax. I am awaiting a formal letter/email from headquarters LANDROVER that states my claim was officially denied and the specific reasons it was denied (as they only told me over the phone) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)