2015 LAND ROVER RANGE ROVER EVOQUE Complaints

ON 9/22/2017 I PURCHASED A CERTIFIED PRE-OWNED(CPO) RANGE ROVER EVOQUE FROM DIMMITT LAND ROVER IN CLEARWATER. IMMEDIATELY AFTER THE PURCHASE, I BROUGHT UP SEVERAL ISSUES WITH THE VEHICLE TO INCLUDE A MISSING FRONT PASSENGER WINDOW TINT, 3 BLOWN SPEAKERS ON THE FRONT PASSENGER DOOR, PART OF THE A PILLAR FALLING OFF WHILE DRIVING, PROBLEMS WITH THE ECO START/STOP NOT WORKING, AND A TIRE THAT SOUNDED LIKE A TRACTOR TRAILER. SINCE 9/22/2017 I HAVE BEEN TO THE SERVICE DEPARTMENT SOME 6 TIMES, THE MOST RECENT ON JUNE 8TH 2018 FOR ECO START/STOP ISSUE AND THE AGAIN THE TIRE NOISE. NEITHER ONE WAS ADDRESSED AT ALL. I ALSO BROUGHT THE VEHICLE IN FOR SCHEDULED MAINTENANCE TWICE SINCE 9/22/2017 AND BOTH TIME THE MAINTENANCE REQUIRED A TIRE MANDATORY TIRE ROTATION AT 40,000 AND 50,000 MILES. ON NEITHER OCCASION WAS THE TIRE ROTATION DONE. I WAS FORCED TO CONDUCT THE TIRE ROTATION MYSELF ON 6/9/2018. I AM A DISABLED VETERAN WITH MULTIPLE MEDICAL CONDITIONS AND HAVE NO BUSINESS DOING LABOR WORK. THIS IS WHY I PAIED THEM TO DO THE WORK. THEY ALSO HAVE USED MY DISABILITY TO DISCRIMINATE AGAINST ME ON MULTIPLE OCCASIONS GOING AS FAR AS USING PREDATORY TACTICS WITH MY DISABILITY TO TRY TO SELL ME OUT OF MY VEHICLE INSTEAD OF FIXING THE PROBLEM. (SEE ATTACHED)

WHILE VEHICLE WAS IN MOTION, THE BREAKS FAIL TO ENGAGE. ONLY UNTIL THE BREAK PEDAL WAS DEPRESSED ALL THE WAY TO FLOOR WAS IT ABLE TO ENGAGE CAUSING THE WHEELS TO LOCK AND LOSING CONTROL.

I WAS DRIVING TO WORK WITH MY BABY IN THE BACK SEAT. I GOT TO A RED LIGHT, TURNED GREEN I GO, GET UP TO 40MPH, CAR CUTS OUT (COMPLETE LOSS OF POWER). THE PERSON BEHIND ME SWIRVES OFF THE ROAD TO MISS ME. I AM STUCK IN THE MIDDLE OF HWY 17 (VERY BUSY) THE ROAD FOR 5 MINUTES TRYING TO REATART. MY ENGINE LIGHT IS NOW ON. I GET THE CAR TO START I IMMEDIATELY TURN AROUND TO GET MY CAR AND MY BABY HOME. I AM UP TO 55MPH STILL ON HWY 17 IN JACKSONVILLE NC. MY CAR LOOSES ALL POWER AND SHUTS OFF, AND THE CARS BEHIMD ME SLAMS ON BRAKES AND THERE AIR BAGS COME OUT. NOTHING WAS HIT, BUT IT WAS CLOSE. I TOOK IT TO LAND ROVER IN WILMINGTON NC THEY ARE SAYING IT IS THE VARIABLE VALVE TIMING CONTROL SOLENOID. THE MECHANIC RYAN TOLD ME THAT THIS HAPPENS A FEW TIMES A YEAR, AND HE HAS WORKED ON MANY WITH THE SAME ISSUE. MY CAR ONLY HAS 60,000 MILES ON IT, AND SHOULD NOT HAVE THIS ISSUE. THIS IS A HUGE SAFETY CONCERN OF MINE, ME AND MY CHILD COULD HAVE BEEN HURT. I CONTACTED CORPORATE JAGUAR LAND ROVER AND TOLD THEM OF THE ISSUE I HAD AND THEY SAID THERE IS NOTHING THEY CAN DO. THIS IS A REOCCURRING ISSUE, AND NOTHING IS BEING DONE ABOUT IT, AND IF I WOULDNT HAVE THOUGHT FAST DURING MY INCIDENT I COULD HAVE LOST MY LIFE OR EVEN WORSE MY CHILDS.

THE PASSENGER HEADLIGHT WENT OUT ON MY 2015 EVOQUE AT 24,280 MILES. I TOOK THE CAR TO THE RANGE ROVER DEALER WHERE I BOUGHT THE CAR. THE SERVICE ADVISOR SAID THE TECHNICIAN FOUND A TECHNICAL BULLETIN REGARDING "HALOGEN BULBS MAY HAVE BLOWN AT LOW TIME IN SERVICE". THIS IS DUE TO LOW RESISTANCE IN WIRING HARNESS. DEALER REPLACED THE WIRING HARNESS AND BULB UNDER WARRANTY. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE THAT THE MANUFACTURER WAS AWARE OF BUT DID NOT NOTIFY ME IN ADVANCE IN ORDER TO GET THE WIRING HARNESS REPLACED PRIOR TO THE BULB FAILURE.

KEYLESS START - SIGNAL BEING JAMMED BY CELL PHONE. IN ADDITION TO ANOTHER RECENT ISSUE OF PARKING BRAKE ENGAGING AT START AND WHILE DRIVING DOWN THE ROAD. LAND ROVER CANNOT FIND ERROR CODES IN SOFTWARE AND IS NOT ABLE TO SEE OR RESOLVE THE ISSUE. LAND ROVER NOTED THAT OTHER PEOPLE HAVE HAD THE CELL PHONE JAMMING ISSUES. LAND ROVER IS AWARE BUT, THERE IS NO FIX AT THIS TIME. I'VE HAD THE VEHICLE FOR MORE THAN 2 YEARS AND THE PROBLEM HAS DEVELOPED OVER THE LAST 3-4 MONTHS TIME FRAME. I NEED HELP WITH FIGURING OUT THE PROBLEM - IF ITS AN APPLICATION ON MY PHONE OR RECENT APPLE SOFTWARE UPDATE. LOGICAL REASONING TELLS ME THAT THE ISSUE IS COMING FROM MY PHONE IF LAND ROVER CANNOT FIND A "TECHNICAL" ISSUE ON THEIR END. LAND ROVER SHOULD HAVE SECURITY THAT WOULD PREVENT THIS FROM HAPPENING THOUGH. IF THIS IS SOME TYPE OF HARASSMENT, I WANT TO GET TO THE BOTTOM OF IT. CAN YOU HELP ME?

TAKATA RECALL, ON THURSDAY , 7-7-16 I TOOK MY VEHICLE IN FOR ITS 40,000 MILE CHECK UP/OIL CHANGE/UPDATE. LAND ROVE/ NIELLO IN ROCKLIN, CA KEPT MY CAR DUE TO ADDITIONAL NEEDS SUCH AS ECO STOP MALFUNCTION. WHEN RETURNING THE RENTAL ON WEDNESDAY THE 13TH THE SERVICE MANAGER [XXX] HAD ME PAY AND SIGN MY 5 PAGE RECEIPT/ INSPECTION. AT THIS TIME [XXX] MENTIONED THAT THE BRAKES WERE GETTING LOW AND NEEDED TO BE CHANGED FOR NEW BRAKES OR THE CALIBERS/ROTORS COULD DAMAGE, WHICH IS NOT COVERED BY WARRANTY. THE DEALERSHIP HAD 3 WHOLE BUSINESS DAYS TO INFORM ME ABOUT BRAKE PADS BEING LOW BUT FAILED TO DO SO IN A TIMELY MANNER. THEN WHEN CHECKING OUT THEY TOLD ME I COULD HAVE THE BRAKES REPLACED IN MY HOMETOWN PROVIDING ME THE PARTS NUMBER. THE VERY NEXT MORNING I WAS DRIVING IN MOTION ESTIMATING 15 MPH. ON A 25 MPH STREET I LIVE ON, DEGARMO AND ESPLANADE. I TRIED TO PRESS THE BRAKES BUT NOTHING HAPPENED THE BRAKE WENT TO THE FLOOR. IMMEDIATELY I HAD LES SCHUAB TIRES MEASURE THE BRAKE/ROTORS/CALIBERS. THE TIRE CENTERS MEASUREMENTS DIFFERED THE SERVICE DEPARTMENT AT ROCKLIN. MANAGER FROM LES SHCUAB TOLD ME THESE PARTS HAPPEN OVER TIME NOT RESULTING FROM A SUDDEN CRASH. I COPIED THE MEASUREMENTS AND ASKED LAND ROVER ROCKLIN AND THE CUSTOMER SERVICE DEPARTMENT OF NORTH AMERICA TO SEE THE DIFFERENCE IN MEASUREMENTS SINCE IT CAUSED MY CRASH AND I PAID OUT OF WARRANTY FOR EVERYTHING WHICH SHOULD HAVE BEEN COVERED. THEY TURNED DOWN THE OFFER TO REVIEW MY PAPERWORK. SINCE THE CRASH THE SAFETY RECALL P091: OR (NHTSA) 16V- SINCE THE CRASH THE SAFETY RECALL P091(NHTSA16V-614 HAS CAME OUT AND THE DEALERSHIP FINALLY HAS CLAIMED TO DO UPDATES & FIX THE ISSUE I HAD TO GET AAA TO TOW ME DOWN AFTER THE ISSUE WORSENED ON VEHICLE. THEY HAVE BEEN IN MY OPINION NEGLIGENT, UNETHICAL, UN-PROFESSIONAL. BY REPORTING THIS I HOPE TO PREVENT THIS FROM HAPPENING IN A WORSE CIRCUMSTANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

REOCCURRING RUST IN TAILGATE WHICH DEALER HAS ONLY BUFFED AND IT REOCCURS WORSE THAN BEFORE. REFUSAL TO ADMIT IT IS A BUILD QUALITY DEFECT. I WAS TOLD I DON'T WASH ENOUGH, WAS RAIL RUST, YET ONLY APPEARS ON ONE PLACE THE TAILGATE WHICH IS A COMPOSITE MATERIAL.

MY RANGE ROVER EVOQUE COMES WITH A CLIMATE PACKAGE THAT INCLUDES HEATED SEATS, HEATED STEERING WHEEL AND HEATED WINDSHIELD, THE PROBLEM FOR THE VISIBILITY ITS 100% THE GRIDS THAT THE FRONT WINDSHIELD HAS, DURING NIGHT TIME THE BACK LIGHTS FROM OTHER CARS IN FRONT LOOKS LIKE A STAR MAKING YOU FEEL THAT THERE IS MORE THAN 1 CAR IN FRONT OF YOU, BUT THE REAL SAFETY PROBLEM THAT WE EXPERIENCE YESTERDAY ITS THAT A STOPLIGHT THERE WAS A GREEN ARROW LIGHT ON AND ON THE RIGHT TWO RED LIGHTS, BUT BECAUSE THE GRIDS ON THE WINDSHIELD CREATES THE SENSATION THAT IN MY LANE THE GREEN LIGHT WAS ON, (YOU COULDN'T SEE THE ARROW, JUST A GREEN MARK), AND THE REALITY IT WAS THE GREEN ARROW, SO IF MY WIFE DON'T WARNING ME ABOUT A TRAILER COMING FROM MY RIGHT SIDE MAYBE WE WOULD NO BE LIVING TO WRITE THIS COMPLAINT... SINCE I PURCHASE THE VEHICLE I CONTACT THE DEALERSHIP TO TELL THEM ABOUT THIS AND THEY PRACTICALLY IGNORE ME BECAUSE THEY SAY THAT NOBODY COMPLAINT BEFORE ABOUT THIS... I MADE A RESEARCH ONLINE PUTTING THIS PHRASE: "RANGE ROVER EVOQUE WINDSHIELD PROBLEMS VISIBILITY" AND I GET 19,400 RESULTS, ACTUALLY THERE IS MANY FORUMS TALKING ABOUT THIS... I TRULY BELIEVE THAT THE NHTSA NEEDS TO RESEARCH ABOUT THIS MORE EXTENSIVE NOW I AM WORRY TO DRIVE THE CAR DURING NIGHT TIME!!!

GEARBOX FAULT. I DRIVE A NEW RANGE ROVER EVOQUE, MODEL 2015. THE FIRST TIME I HAD THIS PROBLEM WITH THE VEHICLE WAS IN OCTOBER, 2014, ONLY A MONTH AFTER TAKING THE CAR OUT OF THE DEALERSHIP. WHILE DRIVING THE VEHICLE, IT SUDDENLY AND ABRUPTLY STOPPED IN THE MIDDLE OF A BUSY ROAD. CARS BEHIND ME HAD TO STOP ABRUPTLY, ALMOST HITTING MY CAR AND PEDESTRIANS. MY VEHICLE ACCUSED A GEARBOX FAULT, AND THE GEARBOX WAS BLOCKED. I COULD NOT SHIFT GEARS, THE VEHICLE WAS STUCK FOR OVER HALF AN HOUR, AND I HAD TO RESTART THE CAR SEVERAL TIMES TO BE ABLE TO DRIVE IT AGAIN. MY CAR WAS THEN TAKEN TO LAND ROVER SERVICE FOR REPAIR. WHEN THE VEHICLE WAS RETURNED TO ME, HOWEVER, THE GEARBOX PROBLEM PERSISTED. THE SAME GEARBOX PROBLEM HAPPEN AGAIN TWO MORE TIMES IN JUNE, 2015. IN THE LAST TIMES I WAS INSIDE MY GARAGE. I GOT IN THE CAR AND STARTED THE VEHICLE, BUT I COULD NOT SHIFT GEARS. THE GEARBOX WAS BLOCKED AGAIN, ACCUSING THE GEARBOX FAULT, AND THE CAR WAS STUCK. THIS TIME IT HAD TO BE TOWED AWAY TO LAND ROVER SERVICE. IN THE LAST TIME LAND ROVER REPAIRED MY VEHICLE, A NEW SOFTWARE WAS INSTALLED. THE SERVICE REPRESENTATIVE STATED THAT THERE IS A RECALL IN THE UNITED STATES FOR THE EVOQUE MODEL. APPARENTLY, LAND ROVER USED FAULTY GEARBOXES, AND IS NOW OFFERING A SOFTWARE UPGRADE TO ALL VEHICLES OF THAT MODEL TO FIX THE FAULTY GEARBOXES. OVER 36,000 THOUSAND VEHICLES WERE RECALLED OUTSIDE THE U.S. FOR THE SOFTWARE UPGRADE, AFTER THE PROBLEM WAS REPORTED IN THE MEDIA. BUT I FOUND NO CONFIRMATION OF THE RECALL IN THE UNITED STATES. LAND ROVER DID NOT CONTACT US ABOUT THE RECALL BEFORE, AND WAS UNABLE TO ANSWER WHETHER OR NOT IT IS AN EFFECTIVE SOLUTION TO THE GEARBOX FAULT PROBLEM WITH THE EVOQUE MODEL.