2015 LAND ROVER RANGE ROVER SPORT Complaints

TL* THE CONTACT OWNS A 2015 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING 10-15 MPH, THE FRONT DRIVER'S DOOR UNLOCKED AND FAILED TO LATCH SECURELY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. LAND ROVER JACKSONVILLE (11217 ATLANTIC BLVD #1, JACKSONVILLE, FL 32225, (877) 786-3551) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V392000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

THERE IS A DANGEROUS LAG IN THE ACCELERATOR WHEN STARTING FROM A STOP, OR A LOW SPEED TURN. IT HAPPENS EVERY TIME I COME TO A QUICK STOP AT A SIGN OR WHEN TURNING A SLOW SPEED CORNER.. IT IS MOST DANGEROUS WHEN PULLING OUT OF A PARKING LOT OR CROSS STREET WHEN ONCOMING TRAFFIC IS COMING AND YOU NEED THE CAR TO RESPOND ACCURATELY TO YOUR GAS PEDAL INPUT. INSTEAD, THE VEHICLE DOES NOTHING FOR 1-1.5 SECONDS, THEN LURCHES FORWARD. THIS CREATES A VERY DANGEROUS SITUATION WHEN YOU COMMIT TO PULL INTO TRAFFIC, HIT THE GAS PEDAL, AND THE VEHICLE DOESN'T ACTUALLY MOVE UNTIL THE DELAY. I'M SURE IT SEEMS TO APPROACHING TRAFFIC AS IF I STALLED IN FRONT OF THEM. IT IS REALLY ONLY NOTICEABLE AT LOW SPEED OR ROLLING STARTS.

DOOR LATCH FAILURE. DRIVER DOOR LATCH FAILED AND WAS REPLACED IN OCTOBER 2018. WE REQUESTED CHANGE OF ALL LATCHES AS THERE IS A RECALL ISSUED ON DOOR LATCH FAILURE. RANGE ROVER DENIED AND SAID THE OTHER LATCHES WILL NOT FAIL. OUR PASSENGER FRONT LATCH FAILED AND THE DOOR HAD TO BE HELD CLOSED BY HAND TO DRIVE IN JAN 2019. REQUESTED RANGE ROVER TO REPLACE ALL DOOR LATCHES AGAIN AND THEY REFUSED TO REPLACE REAR LATCHES AS THEY HAVE NOT YET FAILED. TO AVOID COMPROMISING SAFETY OF OUR CHILDREN, WE ARE PAYING OUT OF POCKET TO REPLACE THOSE LATCHES. LAND ROVER NORTH AMERICA REPEATEDLY REFUSED OUR REQUEST DESPITE TALKING TO MULTIPLE CASE MANAGERS AND A SUPERVISOR.

I WOULD LIKE TO KNOW HOW MANY PEOPLE HAVE EXPERIENCED A STRESS CRACK IN THEIR LAND ROVER'S WINDSHIELD. WE HAVE HAD TWO LAND ROVER SPORTS, 2013 AND 2015, AND BOTH HAVE HAD STRESS FRACTURES FROM THE TOP OF THE WINDSHIELD THAT RESULTED IN HUGE CRACKS FROM TOP TO BOTTOM AND SIDE TO SIDE IN THE COURSE OF ONE DAY THAT ARE EXTREMELY UNSAFE. THE PEOPLE AT OUR LAND ROVER DEALERSHIP HAD A REP FROM A-1AUTO GLASS IN FORT WORTH, TEXAS LOOK AT IT WHILE HE WAS THERE. HE SAID THAT THERE WAS A BREAK AT THE TOP AND SURMISED THAT IT WAS FROM A ROCK. HOWEVER, THE CAR WASN'T DRIVEN AND HAD BEEN PARKED IN OUR HOUSE MILES AND MILES FROM ANY ROAD TRAFFIC. THOUGH I UNDERSTAND THAT CRACKS CAN OCCUR OVER TIME, WE HAVE A COMPARISON--FORTUNATELY OR UNFORTUNATELY-- OF AN ACTUAL ROCK CHIP RIGHT ON THE WINDSHIELD AND THE RESULT IS WHAT YOU WOULD EXPECT, A CENTRAL STRIKE WITH RADIATING LINES AND A DISCERNIBLE POINT OF IMPACT. HAVING THE SAME STRESS FRACTURE AT THE EXACT SAME PLACE ON NOT ONE, BUT TWO LAND ROVERS IS REALLY BEYOND COINCIDENCE. FORGET THAT THESE WINDSHIELDS COST $1400 TO REPLACE. THE FACT THAT A STRIKE THAT WAS APPARENTLY SO TINY THAT A PICTURE HAD TO BE TAKEN AND ENLARGED TO FIND THE POINT OF IMPACT WOULD CREATE IN LESS THAN 24 HOURS A COMPLETE BISECTION OF THE WINDSHIELD FROM SIDE TO SIDE IS UNCANNY. NOT ON ONE CAR. BUT ON TWO CARS OF THE SAME MODEL LEADS ME TO BELIEVE THAT THERE IS A MANUFACTURERS DEFECT ON THESE WINDSHIELDS THAT RENDERS THEM VERY UNSAFE. WE ARE HAVING IT LOOKED AT INDEPENDENTLY AND WILL UPLOAD PICTURES AND VIDEO FROM THOSE INTERVIEWS HERE.

WITHIN THE FIRST WEEKS OF OWNERSHIP FAILED TO REENGAGE THE TRANSMISSION AFTER THE ECO FEATURE TURNED OFF THE ENGINE. ECO FEATURE TURNS THE CAR OFF WHEN THE CAR IS STOPPED IN TRAFFIC OR A STOP SIGNAL TO SAVE FUEL ETC. WHEN THIS OCCURS THE CAR WILL NOT RESPOND TO GAS PEDAL BEING PUSHED AND THE CAR DOES NOT GO. THE CAR HAS TO BE TURNED OFF AND RESTARTED TO GET THE TRANSMISSION TO ENGAGE. THIS TAKES SEVERAL SECONDS TO DO AND CREATES A VERY DANGEROUS SITUATION.I HAVE CONTACTED THE SALESMAN AT THE DEALERSHIP AND HE SAID HE HAS HEARD THIS HAPPEN TO OTHERS BUT THEY DO NOT HAVE A FIX YET.

THE VEHICLE WITHIN THE FIRST WEEKS OF OWNERSHIP FAILED TO REENGAGE THE TRANSMISSION AFTER THE ECO FEATURE TURNED OFF THE ENGINE. ECO FEATURE TURNS THE CAR OFF WHEN THE CAR IS STOPPED IN TRAFFIC OR A STOP SIGNAL TO SAVE FUEL ETC. THE DASH BOARD AND GEAR SHIFTER DISPLAYED A FLASHING D': INDICATING A FAILURE OF THE TRANSMSSION. (VIDEO AVAILABLE) WHEN THIS OCCURES THE CAR WILL NOT RESPOND TO GAS PEDEL BEING PUSHED AND THE CAR DOES NOT GO. THE CAR HAS TO BE TURNED OFF AND RESTARTED TO GET THE TRANMISSION TO ENGAGE. TRAFFIC HAS TO GO AROUND THE CAR, CREATING A VERY DANGEROUS AND POSSIBLE LIFE THREATENING SITUATION.

THE AUTOMATED PARKING FEATURE ON THE CAR DOES NOT WORK. OUR VEHICLE WENT UP ON A CURB AND ALMOST HIT A CAR AND A TREE WHEN WE TRIED USING THIS FEATURE. WE WERE INFORMED THAT THE MANUFACTURER IS AWARE OF THE PROBLEM, ALL OTHER 2015 MODELS HAVE THE SAME ISSUE, AND THE MANUFACTURER IS LOOKING INTO A FIX. THIS IS A DANGEROUS SITUATION THAT SHOULD BE ADDRESSED IMMEDIATELY. *TR

THE VEHICLE WITHIN THE FIRST FEW WEEKS OF OWNERSHIP FAILED TO OPERATE WHILE DRIVING ON A FREEWAY IN STOP AND GO TRAFFIC. AFTER BEING STOPPED, THE VEHICLE TRANSMISSION OR ENGINE SEEMED TO MALFUNCTION AND THE CAR WAS STUCK ON THE FREEWAY WITH TRAFFIC MOVING AROUND THE CAR, CREATING A VERY DANGEROUS SITUATION. I WAS INFORMED THAT THE VEHICLE VIN WAS PART OF A GROUP OF VINS THAT RECEIVED BAD SOFTWARE THAT CAUSED THE PROBLEM. AFTER RESTARTING THE VEHICLE, THE VEHICLE APPEARED TO OPERATE NORMALLY AND IT WAS ULTIMATELY TAKEN TO THE DEALERSHIP FOR REPAIR. THE VEHICLE HAS ALSO EXPERIENCED CERTAIN ELECTRICAL PROBLEMS STARTING ON THE FIRST DAY OF OWNERSHIP. *TR

THE FUEL SYSTEM OF THE 2015 RANGE ROVER SPORT DOES NOT ALLOW THE USER TO APPROPRIATELY FILL THE GAS TANK WITH FUEL WITHOUT THE PUMP SHUTTING OFF AFTER JUST EVERY COUPLE OF GALLONS. THERE IS NO WAY TO KNOW THAT THE TANK IS FULL WITHOUT FILLING THE TANK TO THE POINT THAT GAS SPILLS OUT NECK OF THE GAS TANK. THE VEHICLE HAS BEEN TAKEN TO THE DEALER TWICE FOR THE PROBLEM. LAND ROVER ACKNOWLEDGED THAT THERE IS A DESIGN FLAW IN THE FUEL TANK AND THEY HAVE REPRODUCED THE PROBLEM EVER TIME THEY HAVE TESTED IT. THIS IS A MAJOR SAFETY AS WELL AS ENVIRONMENTAL PROBLEM. THE DRIVER OF THE VEHICLE IS NOT ABLE TO FILL THE TANK WITHOUT MANY RESETS OF THE PUMP AND ULTIMATELY SPILLING FUEL TO KNOW THAT THE TANK IS FULL. I HAVE TAKEN THIS CASE TO LAND ROVER CORPORATE OFFICES AND THEY ACKNOWLEDGE THE ISSUE BUT SAID THERE IS NOTHING THAT THEY CAN DO ABOUT IT AT THIS TIME. *TR