LAND ROVER Complaints

DC/DC converter completely failed on the highway. shut down immediately while driving.

My 2016 Jaguar Land Rover Discovery Sport is displaying a CHECK ENGINE light. After having it seen by mechanics I'm told the Turbo-Manifold is faulty-CRACKED-and must be replaced, not safe to drive. It demonstrates by having noxious fumes enter the cabin, causing ill effects-not operable subject to dire illness. Should be part of RECALL. Please advise. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This era of Land Rover products used an inferior metal for the fuel tank shield where they corrode prematurely. The shield has almost completely disintegrated where it no longer will support the fuel tank. If the fuel tank falls, it will come in direct contact with the driveshaft and destroy the tank leading to a massive fuel leak and subsequent fire. My tank is currently held up with ratchet straps to avoid this happening. With the exception of the fuel tank shield, every other undercarriage component is rust/corrosion free.

The DC to DC converter Failed. It is part of the mild hybrid system. Multiple cars in my state and globally have reported the same failure around the same time. Supposedly these failures are due to the cold weather. At the 1st start up of the day a warning message displayed "Stop safely Electrical fault detected" the it disappeared after 1minute. After the 2nd start up the message reappeared and stayed on. I drove straight to the dealership where the vehicle would not be able to start or move again. My safety and others would have been at risk if the vehicle would have been immobile on the road. The vehicle has since had the DC to DC converter replaced as well as the battery which suffered power drain. These repairs were done by the manufacturer/dealership under warranty. The DC to DC converter was on back order for months due to so may vehicles suffering the same failure. With more cold weather ahead is the replacement part or system safe? I think this issue needs to be investigated.

DC to DC converter failure that displays a RED warning indicator that says "Stop Safely Electrical Fault Detected" with a red battery indicator symbol displayed simultaneously. I called the dealer as this is the 3rd time I have experienced similar electrical issues that have left me stranded since my purchase of this truck new Jan '22. The dealer brushed me off the first time telling me I didn't drive the vehicle enough, 2nd time they replaced the battery, now they said they had a bulletin (1 month prior) from Land Rover of known DC-DC converter failure with no ETA for parts. I was told by the dealer the steering could lock up and/or the vehicle could have brake failure. I had it towed 1 hour to the dealer. There are 10 other vehicle sitting at this one dealer awaiting the same part replacement and they never notified me of this issue when they were aware of the safety concerns a month prior to my 3rd incident. This is a now known nationwide issue with Defenders and I have a claim in for it to be covered under the factory warranty since my factory warranty had just expired 9 days prior especially given my prior record of electrical issues with this particular vehicle. This is still not resolved and it has been at the dealer for 18 days as it is not safe to drive and still awaits a part with no estimated time for repair.

While stopped in traffic with the vehicle’s automatic engine start-stop feature engaged, the vehicle failed to respond when the accelerator was pressed. The engine had shut off normally due to the start-stop system, but when attempting to move again, the vehicle did not accelerate and appeared temporarily disabled. A “Gearbox fault detected” warning message was displayed. In other occurrences, a “Charging system fault detected” warning appeared immediately after restart. The vehicle required an ignition cycle (turning the vehicle off and back on) to regain normal operation. This condition has occurred on multiple occasions over the past year, including recently, and is intermittent and difficult to reproduce on demand. This condition creates a safety risk because the vehicle can become temporarily immobilized in active traffic, including at stoplights and intersections, leaving the driver unable to proceed as expected. The vehicle has been inspected multiple times by authorized Land Rover dealers for related electrical and charging system issues. Components such as the battery have previously been replaced, but the condition has continued to occur. At this time, the issue has not been consistently reproduced by the dealer. Warning messages associated with the incidents include “Gearbox fault detected” and “Charging system fault detected.” These warnings typically appear during or immediately after an automatic engine restart event. The vehicle remains available for inspection.

As i was driving out of the Costco parking lot the car read an error “stop safely. Electrical fault detected” within seconds the car completely shut off. No power. Brakes shut off. Steering shut off.

I am filing this complaint regarding my 2020 Range Rover Full Size Plug-In Hybrid, which has been inoperable for over three months due to ongoing fault codes and software-related issues. The vehicle has been at an authorized Land Rover dealer for an extended period. The dealer has confirmed they are unable to proceed without direction or software updates from Jaguar Land Rover corporate engineering. For the last 60+ days, the issue has been repeatedly escalated between the dealer and corporate engineering with no actionable resolution, no repair authorization, and no clear timeline provided. I have even reached out customer relationship center file customer compliant which has not been responded to by LRNA/HQ. My case number is CASE:[XXX] Vehicle Background: •Vehicle would not charge beyond 80%. I scheduled an appointment with the local dealers to inspect. LR: Identified a coolant issue within the high voltage system. oRepair: We were able to get covered by LR per a service bulletin; however, the repair process took over a month. •November Subsequent issue: Check engine light appeared along with a “rotten egg” smell after charging. I returned the vehicle to the dealership. oRepair: LR identified power distribution box resistor out of target range with resistance causing over-charging. This took a month and believe a software issue may have caused this as well as cannot happen on non-plug in. oReplacement of both the power distribution box and battery cost $1,471. •December: Picked up the car and parked it for a week while out of town. The first week back I drove to work and the check engine light came on again. I have not yet received the vehicle back and it continues to throw powertrain codes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DC-DC converter has failed causing the car to shut of while driving. During this period of time the car shuts off and the steering wheel locks. Seems to be a massive problem as every dealer we call doesn't have the parts to repair and are quoting months to fix the car.

Recall 25V-514, they don't have a "remedy" and my vehicle started to show signs of crack appearing on steering knuckles. Local dealer won't do anything about it and because of this I am afraid of driving my vehicle. This is the vehicle I use to carry my kids, and it is the only vehicle I have. I have had to rent out of pocket a car just to take kids to school and back home.