2013 LEXUS ES Complaints

MY 2013 LEXUS ES 300H HAS GOT A WEAK BRAKES, SOMETIMES WOULD MAKE SQUEAKING NOISE WHEN YOU HOLD THEM AND FEW TIMES WOULDN'T BRAKE WHEN BRAKING ON A BIT ROUGH ROAD. I WAS AFRAID FOR MY SAFETY AND WENT TO LEXUS DEALER TO PERFORM DIAGNOSTIC. THEY SAID THAT MY CAR NEEDS A BRAKE ACTUATOR TO BE REPLACED WHICH IS VERY EXPENSIVE PROCEDURE. HOWEVER, PEOPLE IN A DEALERSHIP ADMITTED THAT IT'S A COMMON PROBLEM FOR THESE CARS AND MY RESEARCH ON THE INTERNET CONFIRMED IT AS WELL. ALSO, LEXUS ISSUED EXTENDED WARRANTY FOR AN ABS FAILURE BUT SOMEHOW YOU ARE QUALIFIED ONLY WHEN YOUR ABS FAIL. THAT'S SOUNDS VERY DANGEROUS AND UNSAFE. I DID MORE RESEARCH AND FOUND THAT IN 2016 IN AUSTRALIA LEXUS HAS RECALLED 2013 AND ABOVE LEXUS ES MODELS BECAUSE OF BRAKE ACTUATOR AND ABS MODULE MALFUNCTION. I DON'T UNDERSTAND WHY ARE THE SAME MODELS NOT BEING RECALLED IN USA FOR THE SAME VERY COMMON PROBLEM.

THE LEXUS ES 350, WAS TURNING LEFT ONTO SIDE STREET WITHIN A SUB DIVISION, AND RAN UP THE CURB AND HIT A TREE WITH THE RIGHT FRONT SIDE OF THE VEHICLE. SIGNIFICANT DAMAGE DONE TO THE CAR, AND SO MUCH DAMAGED THAT THE CAR HAS BEEN TOTALED BY INSURANCE COMPANY. DRIVER UNSURE IF VEHICLE ACCELERATED ON ITS OWN OR JUST LOST CONTROL. THE GREATER ISSUE OR CONCERN WAS NOT WHAT CAUSED THE ACCIDENT, BUT THAT THE AIR BAGS DID NOT DEPLOY AFTER THE IMPACT AND THE DRIVER BROKE THEIR NOSE AND HAS BEEN TREATED 3 TIMES IN ER SINCE CRASH. IN SPEAKING WITH REPAIR SHOP, THEY INFORMED ME THAT THERE ARE 2 AIR BAG SENSORS AT THE FRONT OF THE CAR, AND BOTH ARE NEAR THE HEADLIGHTS. HE WAS SURPRISED THAT GIVEN THE DAMAGE AND IMPACT OF THE COLLISION (TO RIGHT FRONT OF CAR BY HEADLIGHT, PICTURES ATTACHED), THAT THE AIR BAGS DID NOT DEPLOY.

TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING APPROXIMATELY 40 MPH, AN EXPLOSION LIKE SOUND WAS HEARD. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND DISCOVERED THAT THE SUN ROOF HAD SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

DOOR LOCKS DO NOT LOCK VIA KEY FOB ON 3 DOORS. LEXUS WANTS $800 PER DOOR TO FIX. HAVE MANUALLY LOCKED CAR FOR ONE YEAR; NOW CANNOT MANUALLY LOCK DOOR AS THE MANUAL LOCK NO LONGER LOCKS. THIS IS SAFETY ISSUE AS CAR REMAINS UNLOCKED AT ALL TIMES.

RECENTLY ACQUIRED LISTED PRE-OWNED, CERTIFIED VEHICLE. BOUGHT WHEEL AND TIRE COVERAGE. HAND WASHED CAR AFTER 4-DAYS OF OWNERSHIP AND DISCOVERED BROKE WHEEL. DEALER SAYS THE STYLE WHEEL ON THE VEHICLE IS ROUTINELY REPAIRED BY THEM (NOT REPLACED.) DEALER REP (WESLEY PETERS, SEWELL LEXUS, DALLAS) WHEEL IS COMMONLY DAMAGED BY IMPROPER TORQUEING OF LUG NUTS. LEXUS DRIVERS I KNOW DO NOT KNOW THE TORQUE SPECS NOR DO THEY CARRY A TORQUE WRENCH. HAVE A FLAT? GOOD LUCK YOU DO NOT BREAK A WHEEL WHILE CHANGING FLAT! SEWELL LEXUS IS NOW REPAYING THE WHEEL NOT HONORING THE WHEEL AND TIRE COVERAGE AND REPLACING IT! WRITER HAS CONTACTED LEXUS NORTH AMERICA CONCERNING THE PROBLEM. DEALER REP PETERS ALSO STATED THE FIRM ROUTINELY REPAIR ALL STYLES OF LEXUS WHEELS AND WRITER SHOULD NOT BE CONCERNED. COULD THE NHTSA PLEASE LOOK INTO WHY LEXUS WHEELS SHOULD REQUIRE REPAIR BEFORE SOMEONE BOUNCES OF THE HIGHWAY WITH A BROKE WHEEL.

TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED AND GLASS ENTERED THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED OR INJURIES. THE VEHICLE WAS TAKEN TO LEXUS OF WINTER PARK (305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000) WHERE A DIAGNOSTIC APPOINTMENT WAS SCHEDULED FOR THE FOLLOWING DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. THE VIN WAS UNKNOWN.

ABS BRAKE FAILURE CODE C1391 BRAKES FAILED TO FUNCTION DURING EMERGENCY STOP WHILE IN MOTION DRY CITY STREET, LUCKY THERE WAS NO ACCIDENT. COST OF REPAIR $ 5000.00 BY LEXUS DEALER. THIS IS AN ONGOING ISSUE WITH BOTH LEXUS AND TOYOTA VEHICLES. ALSO CRUISE CONTROL FUNCTION DOES NOT WORK AFTER THIS HAPPENED AS THE ABS SYSTEM IS NOW DISABLED. ``````````````````

THE VEHICLE WAS PARKED FACING UPHILL IN MY DRIVEWAY. I STARTED THE CAR AND SET THE GEAR SHIFT/SELECTOR (AUTOMATIC TRANSMISSION) TO DRIVE POSITION WHILE CHECKING THAT THE BACKUP CAMERA WAS NOT ENGAGED. I RELEASED THE EMERGENCY BREAK WITH MY FOOT ON THE BREAK AND CONFIRMED THAT THE GEAR SHIFT WAS IN DRIVE AND THAT THE BACKUP CAMERA HAD NOT ENGAGED. I RELEASED THE BREAK AND ACCELERATED TO GO UP THE HILL. THE CAR ACCELERATED IN REVERSE. I HIT THE BREAKS AND CONFIRMED AGAIN THAT THE GEAR SHIFT WAS CLEARLY IN DRIVE POSITION EVEN THOUGH I HAD NOW REVERSED AND CRASHED INTO THE GARAGE DOOR THAT HAD BEEN BEHIND ME. I THEN SET THE GEAR SHIFT TO PARK POSITION AND TURNED OFF THE CAR.

VEHICLE DOOR LOCKS AREN'T WORKING PROPERLY. ISSUE CAUSES VEHICLE THE ABILITY TO LOCK WITH KEY FOB INSIDE AND DOORS NOT TO LOCK UPON EXITING VEHICLE.

I WAS DRIVING ON I75 IN LOUISVILLE, KY, GOING APPROX 70-75 MPH WHEN I HEARD WHAT SOUNDED LIKE A GUN SHOT! PANICKED, I LOOKED AROUND IMMEDIATELY BUT THERE WERE NO OTHER CARS CLOSE BY AND NO OVERPASSES. THEN I REALIZED THAT GLASS WAS ALL OVER MY RIGHT ARM, SHOULDER, AND THE CENTER CONSOLE. I LOOKED UP TO SEE THAT MY MOON ROOF WAS SHATTERED. AFTER REALIZING WHAT HAD HAPPENED, I CLOSED THE SHADE SO MORE GLASS DID NOT FALL ON ME AND INSIDE MY CAR. I TOOK AN EXIT AND CALLED MY INSURANCE COMPANY. I TOLD THEM I HAD NO IDEA WHAT HAD HAPPENED, THAT NO ONE WAS AROUND BUT THAT MY MOON ROOF HAD JUST EXPLODED. THEY GAVE ME THE COMPANY TO CONTACT TO GET IT FIXED AND I TOOK IT THERE TO GET IT FIXED THE NEXT DAY. I HAVE PICS OF IT THOUGH. SO SCARY! I STILL DON'T UNDERSTAND WHY MY MOON ROOF WOULD JUST EXPLODE WITHOUT ANY EXTERIOR FORCE BEING EXERTED AND I AM SO AFRAID IT WILL HAPPEN AGAIN.