2013 LEXUS ES Complaints

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT THE LEATHER MATERIAL ON THE DRIVER SEAT WAS PEELING OFF. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS DIAGNOSED TO BE A RESULT OF WEAR AND TEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

NHTSA RECALL 15V728 WAS ISSUED ON 11/3/2015. LEXUS HAS AN TEMPORARY FIX THAT SIMPLY DISABLES THE PRE-COLLISSION SYSTEM. THERE HAS BEEN NO FIX FOR THE PROBLEM AND I HAVE HAD NO SUCCESS GETTING ANY INFORMATION ABOUT WHEN IT WILL BE FIXED. THE PRE-COLLISION SYSTEM APPLIES TO WHEN THE VEHICLE IS IN MOTION.

THE CAR WAS IN A VERY BAD FRONT END COLLISION 1-15-16, AND NOT 1 AIR BAG DEPLOYED. WE CAN SEND PHOTOS, AND THE CAR IS ON HOLD, NOT TO BE TOUCHED AT THE INSURANCE STORAGE YARD. PLEASE CONTACT US FOR MORE INFO.

ON 1/20/16 I WAS DRIVING BACK TO WORK AROUND 12:30 IN THE AFTERNOON AND I HEARD A LOUD POP. AT THE TIME I THOUGH SOMETHING HAD HIT MY CAR OR WINDSHIELD, ALTHOUGH I HAD NOT SEEN ANYTHING FLY UP AT THE WINDOW. ONCE I ARRIVED AT WORK I GOT OUT OF THE CAR TO CHECK MY WINDOWS AND TO SEE IF THERE WAS ANY DAMAGE TO THE BODY OF THE CAR. I DID NOT SEE ANY. THE FOLLOWING MORNING, TRAVELLING ON THE HIGHWAY ON MY WAY TO WORK I NOTICED A WIND SOUND THROUGHOUT THE CAR. I THOUGHT MAYBE ONE OF MY WINDOWS WAS DOWN. I CHECKED ALL REMAINING WINDOWS AND THEY WERE ALL UP. WHEN I STOPPED AT A STOP LIGHT, THE SOUND STOPPED. AT THAT MOMENT I THOUGHT MY SUNROOF SOMEHOW MAY HAVE OPENED BY ACCIDENT. I PULLED THE CLOTH COVER THAT COVERS THE SUNROOF AND NOTICED THE DAMAGE. THE SUNROOF HAD EXPLODED. THE GLASS WAS ALSO POINTED UPWARD. HAD SOMETHING LIKE A ROCK FALLEN ON IT, IT WOULD HAVE BEEN POINTED DOWNWARD AND THERE WAS NO ROCK TO BE FOUND BY THE AUTO BODY SHOP THAT WILL BE FIXING MY VEHICLE. THE AUTO BODY SHOP HAD SEE IT BEFORE AND TOLD ME TO CONTACT YOU AND THE LEXUS DEALERSHIP DIRECTLY. I ALSO HAVE FOUND NUMEROUS ARTICLES ON LINE ABOUT THIS.

CAR WAS REAR ENDED BY FORD F-150 PRETTY HARD WHILE STOPPED AT A LIGHT AND GOT PUSHED FORWARD INTO THE FRONT SUV VEHICLE WHICH ALSO GOT PUSHED FORWARD FROM STATIONARY POSITION AND HIT THE VEHICLE IN FRONT OF IT. CAR GOT TOTALED THAT THE LENGTH OF THE CAR SHRUNK WRAPPING THE FRONT AND BACK RAILS AND STILL AIRBAGS DID NOT DEPLOY. HENCE THE COMPLAINT

FUEL PUMP DOES NOT TURN OFF INTERMITTENTLY AFTER IGNITION IS TURNED OFF. ON MULTIPLE OCCASIONS THE VEHICLE WAS STATIONARY, PARKED IN THE GARAGE, IGNITION OFF. UPON GOING BACK INTO GARAGE I NOTICE A LOAD HUMMING NOISE COMING FROM THE UNDERSIDE OF THE VEHICLE. AFTER HITTING THE LOCK BUTTON ON THE KEY PHOB THE SOUND STOPPED. THE ISSUE IS GETTING WORSE. ON 12/72015 AFTER ENERGIZING THE LOCK / UNLOCK FUNCTION ON THE KEY PHOB THE FUEL PUMP DID NOT TURN OFF AS IT DID IN THE PAST. I HAD TO START THE VEHICLE AND TURN IT OFF TO STOP THE FUEL PUMP FROM CONSTANTLY RUNNING. SINCE THIS VEHICLE WAS PURCHASED THIS HAS HAPPENED MULTIPLE TIMES DRAINING DOWN THE BATTERY ON MULTIPLE OCCASIONS. AT FIRST WE THOUGHT THAT MAYBE WE LEFT AN ACCESSORY ON BUT AFTER CAREFUL EXAMINATION THERE IS NO QUESTION THAT THE FUEL PUMP CONTINUES TO RUN INTERMITTENTLY AFTER THE VEHICLE IS TURNED OFF. PLEASE NOTE THAT I AM A MECHANIC AND DO HAVE A VAST KNOWLEDGE OF TODAY'S VEHICLE TECHNOLOGIES SYSTEMS. THIS IS CLEARLY A SAFETY ISSUE SHOULD THE FUEL PUMP CONTINUE TO RUN IN AN ACCIDENT OR AN ISSUE OCCURS WITH AN UNATTENDED VEHICLE AND THE FUEL PUMP CONTINUES TO RUN. I HAVE A VIDEO WITH SOUND DOCUMENTING MY LAST EXPERIENCE BUT THE FILE IS TO LARGE GOT UPLOAD.

WE PURCHASED THIS VEHICLE AS A CERTIFIED PRE-OWNED IN LATE JUNE 2015. THE WINDSHIELD HAS A DISTORTION THAT IS EXACERBATED AT NIGHT. HEADLIGHTS AND REAR TAIL LAMPS APPEAR IN TRIPLE ON VEHICLES. ON DARK/DIM LIT ROADS, THE ONCOMING TRAFFIC'S HEADLIGHTS APPEARS IN VERTICAL MULTIPLES AND IS A SAFETY HAZARD BORDERING ON BEING A FATAL INCIDENT. TWO OTHER SIMILAR COMPLAINTS HAVE BEEN FILED WITH NHTSA UNDER THE ES300 CATEGORY. THIS APPEARS TO BE A LAMINATION PROBLEM AND A MANUFACTURER'S DEFECT. LEXUS DENIES SEEING THE PROBLEM. YET, EVERY PASSENGER TO RIDE IN MY VEHICLE NOTICES THE PROBLEM WITHOUT ME SAYING ANYTHING. THE SERVICE STAFF AT JOHNSON LEXUS, RALEIGH, NC, DENIES SEEING THE MULTIPLE IMAGES. THE VEHICLE IS UNDER A BUMPER TO BUMPER WARRANTY AND LEXUS HAS FAILED TO HONOR THE WARRANTY. THE DISTORTION IS VISIBLE WHETHER THE VEHICLE IS STATIONARY OR MOVING.

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE STEERING WHEEL VIBRATED UNCONTROLLABLY. THE FAILURE OCCURRED WHEN GOING OVER 70 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

I BOUGHT PRE-OWNED 2013 LEXUS ES300H CAR IN MOTH OF APRIL AND STARTED HAVING SEVER BACK PAIN, I CONTACTED LEXUS CUSTOMER SERVICE WITH FACT THAT SOMETHING WRONG WITH SEAT, PLEASE HELP ME AS I AM HAVING SEVER BACK PAIN EVERY SINGLE TIME I USE THE CAR. LEXUS REPRESENTATIVE HAS BEEN GOING ROUND ABOUT AND NOT ADDRESSING THE ISSUE, THEY DID NOT EVEN PROPERLY INSPECTED THE SEAT AND DISMISSED THE CASE. NO GOOD SOLUTION PROVIDED. (LEXUS ASK ME TO SELL THE CAR!!!) I URGE NHTSA TO INTERVENE TO RESOLVE THE ISSUE, IT NOT EASY TO SELL AND BUY CAR, I WILL LOSE LOT OF MONEY. I AM FEELING THAT COMMON MAN HAS NO SAY IN FRONT OF THESE BIG CORPORATIONS, THIS IS EXACT SAME WAY HOW LEXUS TREATED THIS CASE.

VEHICLE HAS THE "HESITATION ON ACCELERATING" OR "THROTTLE LAG" PROBLEM WHICH IS DOCUMENTED ON MANY MODELS OF BOTH TOYOTA AND LEXUS VEHICLES. VEHICLE HESITATES WHEN ACCELERATING FROM STOP LIGHT, SLOWING TO MAKE A TURN, OR IN TRAFFIC WHEN SLOWING AND THEN ACCELERATING. IT IS UNRESPONSIVE FOR 1-2 SECONDS THEN ACCELERATES FAST. THIS IS ESPECIALLY DANGEROUS WHEN CROSSING A BUSY UNCONTROLLED INTERSECTION. OCCURS ROUTINELY WHEN DRIVING EVERYDAY. THIS HESITATION IS DANGEROUS,NOT NORMAL, AND IS A SAFETY ISSUE THAT NEEDS ADDRESSING BY THE MANUFACTURER.