2018 LEXUS ES Complaints

The contact owns a 2018 Lexus ES 350. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle jerked abnormally. The driver was able to drive to the residence. Upon test-driving the vehicle, the contact noticed that the vehicle was hesitating and jerking. The contact stated that the vehicle made an abnormal clicking sound while driving the following day, and the vehicle later became undrivable. There was no warning light illuminated. The vehicle was towed to an unknown dealer, where it was diagnosed with transmission failure. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 200.

On 7/25/25, I was rear-ended while driving my 2018 Lexus ES 300h with my child in the front seat. Despite the force of impact and resulting injuries, none of the airbags deployed. Moments after the crash, a “SRS Airbag System Malfunction” message appeared on my dashboard. That message is now gone, but airbag and seatbelt lights remain active. I suffered knee injuries from contact with the dashboard, and my child sustained a busted lip and head pain. I’m concerned that a malfunction in the airbag or supplemental restraint system contributed to these injuries. I have video evidence of the incident and in-cabin alerts. I was later advised by Toyota not to drive the vehicle until an inspection is completed, which raises additional concerns about the vehicle’s safety system. I’m reporting this because I believe this malfunction may pose a risk to others, and it should be investigated as a potential defect.

This has occurred since I purchased the vehicle new. Might happen a couple of times per month. If I slightly back off from acceleration just for a split second and then decide that I can proceed, when I go back to accelerating, the engine will have no power for 2-3 seconds and then will finally return to normal function. At the same time for seconds only, a message will appear on the dash stating that the brake and accelerator have been depressed at the same time. This all happens in a matter of seconds. And the brake has never been touched! Dealer repeating tells me that can NOT happen unless i hit the brakes, and that I must get confused with the pedals...REALLY !!! Well it has happened maybe 25-30 times At the same time I have near heart failure wondering if the merging or head on traffic is going to smash into me because my acceleration has failed !!! THIS SURE SOUNDS VERY SIMILAR TO THE EXITING FUEL PUMP RECALL FOR MY VEHICLE MODEL, HOWEVER MY VIN # IS NOT LISTED. If it isn't that, then I guess it would be electronically related. This a serious danger that one doesn't know when it is going to strike next and the dealer understandably can't REPLICATE the acceleration failure. Me and my family needs some safety protection !!! HELP

The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html

The contact owns a 2018 Lexus ES350. The contact stated that while driving approximately 5 MPH and making a left turn into a parking lot, the vehicle suddenly experienced unintended acceleration driving to the opposite side of the parking lot before the vehicle shut off. The contact stated that moments later the vehicle was restarted and operated normally. The vehicle was taken to the local dealer who was unable to duplicate the failure. The mechanic was unable to determine the cause of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 66,150.

I WAS AT A STOPLIGHT AND THERE WERE A COUPLE VEHICLES IN FRONT OF ME. THE LIGHT WAS RED. I WAS A CAR LENGTH AND A HALF AWAY FROM THE VEHICLE DIRECTLY IN FRONT OF ME. AS SOON AS THE LIGHT TURNED GREEN, I SAW THE VEHICLES IN FRONT OF THE VEHICLE DIRECTLY IN FRONT OF ME PROCEED TO MOVE FORWARD, AND THE DRIVER IN FRONT OF ME TOOK HIS FOOT OFF OF HIS BRAKES, SO I THOUGHT HE WAS MOVING FORWARD AS WELL. SO THEN I DECIDED TO ACCELERATE TO ABOUT 5-10 MPH. BY THE TIME I REALIZED THE VEHICLE IN FRONT OF ME WASN'T MOVING FORWARD, MY CAR HIT HIS TRAIL-HITCH" (NOT HIS BACK BUMPER) AND THE FRONT OF MY CAR WAS DAMAGED, BUT I COULD DRIVE IT FROM THE SCENE OF THE ACCIDENT. THE BRAKE ASSIST OF MY 2018 LEXUS ES350 DID NOT ENGAGE. I THINK THE BRAKE ASSIST FUNCTION ON MY VEHICLE WAS FAULTY AND IT SHOULD'VE BEEN RECALLED AND FIXED, AS IT WOULD'VE STOPPED ME FROM GETTING INTO A CAR ACCIDENT IN THE FIRST PLACE HAD IT ENGAGED AND WORKED PROPERLY.

TL* THE CONTACT OWNS A 2018 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 52 MPH, THE ENGINE SUDDENLY SHUTOFF AND APPROXIMATELY 5 TO 10 SECONDS LATER, THE ENGINE SUDDENLY RESTARTED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER JOHNSON LEXUS LOCATED AT 5839 CAPITAL BLVD, RALEIGH, NC 27616, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. INFORMATION DOWN LOADED FROM THE VEHICLE?S COMPUTER INDICATED THAT THE DRIVER WAS DEPRESSING BOTH THE BRAKE AND ACCELERATOR PEDALS AT THE SAME TIME. THE CONTACT INDICATED THAT WAS NOT THE CASE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000. *LN *TR

TL* THE CONTACT OWNED A 2018 LEXUS ES300H. THE CONTACT STATED THAT WHILE EXITING THE FREEWAY AT ABOUT 50 MPH, UNABLE TO SEE VERY WELL DURING NIGHT TIME, THE CONTACT WENT OFF THE PAVEMENT AND ONTO THE GRASS. THE CONTACT WAS ON THE RIGHT SIDE OF THE GUARDRAIL AND REALIZED HE WAS OFF THE ROAD THEN ATTEMPTING TO SLOW DOWN BUT THE VEHICLE SLID ON THE GRASS. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE WALL. THE FRONT END OF THE VEHICLE JAMMED INWARD TO THE DASHBOARD CAUSING THE STEERING WHEEL TO ENCOUNTER HIS CHEST. ALL THE AIR BAGS DEPLOYED BUT THE STEERING WHEEL AIR BAG UNINFLATED RAPIDLY AFTER DEPLOYMENT. THE DRIVER SIDE DOOR FAILED TO OPEN DUE TO BEING JAMMED FROM THE ACCIDENT. THE 'INFORM DEVICE' NOTIFIED AUTHORITIES THAT THE CONTACT WAS INVOLVED IN A CRASH. THE CONTACT WIGGLED UNTIL HE WAS RELEASED. A PASSER BY STOPPED TO ASSIST AND OPENED THE FRONT PASSENGER SIDE DOOR AND ASSISTED THE CONTACT WITH EXITING THE VEHICLE. THE EMS AND THE POLICE ARRIVED TO THE SCENE. THE CONTACT EXAMINED THE CONTACTS CHEST PAIN, TWO BLOOD PRESSURE EXAMS, AND ECHOCARDIOGRAM ON THE SCENE. THE FOLLOWING MORNING THE CONTACT SOUGHT FURTHER MEDICAL ATTENTION AT A HOSPITAL WHERE HE WAS KEPT FOR 1 DAY. DURING HIS HOSPITAL STAY THERE WERE X RAYS AND CT SCAN WERE PERFORMED. A POLICE REPORT WAS FILED (CASE NUMBER: 19263125, POLICE OFFICER'S BADGE NUMBER 12). THE VEHICLE WAS TOTALED AND WAS TOWED TO A COLLISION CENTER. THE CONTACT CALLED THE NORTH PARK LEXUS OF SAN ANTONIO, TEXAS DEALER (210-308-8900, LOCATED AT 611 LOCKHILL SELMA RD, SAN ANTONIO, TX 78216) TO INFORM THEM OF THE INCIDENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

WHEN DRIVING THE LOW BEAMS ON MY LEXUS ES 300H ILLUMINATE A MAXIMUM 4 DIVIDING LINES ON A ROAD AND THAT'S EQUAL TO 120 FEET. MY AUTO HIGH BEAMS COME ON FREQUENTLY AS THE LOW BEAM LIGHTS AT NIGHT ARE VERY LIMITED . I HAVE A 2019 CAMRY AND THOSE LIGHTS WHICH ARE SIMILAR ILLUMINATE AT LEAST 200 FEET AND AT LEAST 8 DIVIDING LINES. MY DEALER CHECKED AND STATED THEY ARE CORRECT.

I HAVE A HORRIBLE EXPERIENCE WITH MY NEW LEXUS ES300H 2018. I LEASED THE CAR FROM KEYES IN VAN NUYS(LA). WHEN I SEAT IN THE CAR AFTER 5 MINUTES SOME THING CAUSE ITCHING MY FACE,THIS SITUATION IS EVEN WORSED WHEN I DRIVE IN THE HIGHWAY. I TOOK MY CAR TO DEALERSHIP MORE THAN 8 TIMES THEY START CLEANING CHANGING THE CABIN AIR FILTER BUT THE PROBLEM IS STILL THERE. I GAVE RIDES TO MY FRIENDS ALSO AND THEY COMPLAIN IN A SAME WAY THAT I DID (ITCHING, COUGHING). LAST WEEK I WENT TO THE HOSPITAL BECAUSE OF BREATHING PROBLEM THAT I GET AND NOW I AM USING INHALATION AEROSOL. THIS ISSUE NEED A SERIOUS INSPECTION BECAUSE NON OF THESE DEALER ARE ABLE TO IDENTIFY THE PROBLEM.