2010 LEXUS HS Complaints

I WAS TURNING TO THE RIGHT INTO A PARKING SLOT. ALL OF THE SUDDEN, THE CAR SHOT FORWARD AND SLAMMED INTO A BRICK BUILDING. THE AIRBAGS DEPLOYED BECAUSE OF THE FORCE OF THE CRASH. PLEASE NOTE THIS IS AN EDITED VERSION OF AN EARLIER REPORT I SENT. THE CHANGE IS IN THE AFFECTED PARTS. THE PART THAT CAUSED THE ACCIDENT WAS A FAULTY ACCELERATOR (PROBABLY THE THROTTLE CONTROL SOFTWARE).

I WAS SLOWLY TURNING TO THE RIGHT INTO A PARKING SLOT. ALL OF A SUDDEN, THE CAR SHOT FORWARD AND SLAMMED INTO A BRICK BUILDING. THE AIRBAGS DEPLOYED DEPLOYED BECAUSE OF THE FORCE OF THE CRASH.

TL* THE CONTACT OWNS A 2010 LEXUS 250HS. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES ON AN UNEVEN OR BUMPY ROAD SURFACE, THE BRAKES WOULD MALFUNCTION AND THE VEHICLE WOULD SKID TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE EXTERIOR OF THE WINDSHIELD WOULD BECOME EXCESSIVELY FOGGY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR BLOWERS WERE READJUSTED BUT THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 23,000. UPDATED 01/09/15*LJ UPDATED 2/24/15*CN UPDATED 03/02/15*JB UPDATED 6/3/2015 *JS

THE BRAKES OF THE CAR COMPLETELY STOPPED WORKING WHILE THE CAR WAS BEING DRIVEN. WE HAD JUST PICKED UP THE CAR ON THE PREVIOUS FRIDAY FROM THE DEALERSHIP FOR A RECALL (WHICH WAS THE 2ND TIME IN FOR THE SAME ISSUE). MY WIFE AS ABLE TO FINALLY STOP THE CAR BY STEPPING ONTO THE EMERGENCY BOOT BRAKE. A LITTLE WHILE EARLIER SHE WAS DRIVING ON I-5 DRIVING 60MPH WHICH COULD HAVE BEEN DEADLY. AFTER RESEARCH THERE HAS BEEN MULTIPLE RECALLS FOR TOYOTA/LEXUS FOR BRAKE RELATED ISSUES. *TR

THE DRIVER SIDE MIRROR SNAPPED AND COLLAPSED INTO THE CAR WHILE IT WAS IN MOTION AT APPROXIMATELY 35MPH, LEAVING NO VISIBILITY IN BLIND SPOT ON DRIVERS SIDE. HAD TO PULL OVER INTO A RETAIL CENTER AND HAVE THE MIRROR TAPED IN A FIXED POSITION IN ORDER TO DRIVE HOME SAFELY. DEALER ACKNOWLEDGE THIS SAFETY ISSUE AS A KNOWN DEFECT OF THIS MAKE AND MODEL CAR, YET HAS NOT FILED AS A RECALL ITEM AND IS TAKING NO ACTION TO NOTIFY OWNERS OF THIS PROBLEM. DEALER REFUSED TO PAY FOR REPAIRS FOR THIS KNOWN SAFETY HAZARD/DEFECT. *TR

I CANNOT HEAR THE TURN SIGNAL OF MY LEXUS. I HAVE REASONABLE HEARING AND CAN HEAR THE TURN SIGNAL OF ALL OTHER CARS THAT I CAN DRIVE. LEXUS ENGINEERS HAVE DESIGNED THE TONE OF THE TURN SIGNAL SUCH THAT PEOPLE LIKE ME CANNOT HEAR IT. AS A RESULT, I LEAVE THE TURN SIGNAL ON LONGER THAN NECESSARY. OTHER DRIVERS THEN WILL DISREGARD MY TURN SIGNAL. THIS COULD LEAD TO AN ACCIDENT. MY WIFE CAN HEAR TO TURN SIGNAL SO IT IS PROBABLY WORKING AS DESIGNED. *TR

I WOULD LIKE TO FILE A COMPLAINT OF RECALL SERVICES PERFORMED BY LONGO LEXUS DEALER IN EL MONTE, CALIFORNIA. THE SERVICE REPRESENTATIVE OF LONGO TOLD ME THAT THE RECALL SERVICES CANNOT BE DONE ON THE SAME DAY DUE TO ?PARTS LIMITED ?NEED MORE THAN TWO HOURS TO PERFORM ?NEED DAYS TO GET THE PARTS AFTER CAR IN ?ADVISE ME TO GET A LOANER CAR AND LEFT THE CAR ON SATURDAY AND PICK UP ON TUESDAY OR SO I CANNOT UNDERSTAND BECAUSE (1) MY ONLINE SERVICES ALREADY GAVE SUFFICIENT TIME; (2) IF PARTS ARE LIMITED; WHY CANNOT ORDER PRIOR THAN THAT, (3) IF LONGO CONFIRMED BY ONLINE RESERVATION; WHY THIS SERVICES CANNOT BE DONE SAMEDAY; (4)WHY I ENDED UP WASTED MY TIME DROVE FROM CHINO HILLS TO EL MONTE (5) IF THIS IS THE CASE, ONLINE SERVICE SHOULD INCLUDE AN ADVISE OF SERVICES TIMING AND WE NEED TO CHOOSE OTHER OPTION OR RESCHEDULE (6) MY APPOINTMENT @11:30 AM TO DEALER?S CLOSING TIME IS MUCH MORE THAN 2 HOURS AND SHALL BE MORE THAN SUFFICIENT TO PERFORM SUCH SERVICES (7) WHY NOT INFORM CUSTOMER UPON OUR SERVICE RESERVATION (8) I FELT THIS IS DEALER?S BUSINESS ORIENTATION, NO RECALL SERVICES ON A BUSY WEEKEND (9) BUSY WEEKEND TIME SHOULD BE USED FOR MORE PROFIT ORIENTED CUSTOMER MAINTENANCE AND REPAIR SERVICES INSTEAD OF LOW OR NO PROFITABLE RECALL OBLIGATION, SO THIS SERVICES CAN ONLY BE DONE AT WEEKDAYS (10) OWNER NEED TO COME BACK AT WEEKDAYS OR LEAVE CAR FOR DEALER TO PERFORM REGULARLY (11) LEXUS SHOULD GRADE DEALERS? SERVICES SCORE FROM RECALL PERFORMANCE AS WELL (12) I FELT I WAS DISCOURAGED NOT TO DO THE RECALL SERVICES (13) DEALER JUST CREATED LOTS OF INCONVENIENCES TO CUSTOMER AND ASKED CUSTOMER TO DO SUCH SERVICES IN WEEKDAYS WORKING HOURS (14) OWNER HAS TO SCARIFY OWNER?S JOB TIME FOR SUCH RECALL SERVICES (15) USING A LOANER CAR IS ALSO A RISK TO OWNER; ESPECIALLY FOR DAYS. *TR

I HAD PARKED THE CAR IN A GROCERY STORE PARKING SPOT BETWEEN TWO CARS AND HAD MY FOOT ON THE BRAKE. I WAS ABOUT TO SHUT OFF THE IGNITION WHEN THE CAR SUDDENLY MOVED FORWARD. INTUITIVELY, I PRESSED HARDER ON THE BRAKE, BUT THE CAR SPEEDED UP, JUMPED OVER TWO PARKING BARRIERS, TRAVELLED ABOUT 50 FEET AT HIGH SPEED, HIT THE BACK OF ANOTHER CAR, A HONDA ODYSSEY VAN WITH SUFFICIENT FORCE THAT THE HONDA ITSELF JUMPED OVER A PARKING BARRIER AND A CURVE AND HIT A PILLAR IN A BUILDING'S VERANDA. MY CAR THEN STOPPED AND THEN I TURNED OFF THE IGNITION. MY CAR THUS EXPERINCED UNINTENDED ACCELERATION AND, IN SPITE OF JUMPING OVER PARKING BARRIERS AND HITTING ANOTHER CAR WITH SUBSTANTIAL FORCE, THE AIR BAGS WERE NOT DEPLOYED. I HAVE BRUISES FROM THE SEAT BELT TIGHTENING OVER MY BODY AND THE OWNER OF THE HONDA ODYSSEY, WHO WAS ABOUT TO GET IN HIS CAR AND WAS THROWN BACK TO THE GROUND, HAS A FRACTURE IN THE TAIL BONE AREA OF HIS BACK. *TT

TL-THE CONTACT OWNS A 2010 LEXUS HS250. THE CONTACT STATED THAT WHILE DRIVING DOWN HILL WITH THE BRAKE PEDAL DEPRESSED AND BUMP WAS HIT THAT CAUSED THE BRAKE SYSTEM TO RELEASE AND THE VEHICLE TO SURGE FORWARD THE FAILURE WAS EXPERIENCED SEVERAL TIMES AND THE DEALER HAD PREVIOUSLY REPLACED THE BRAKE SOFTWARE SYSTEM DUE TO THE BRAKE FAILURE HOWEVER THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT 141,000. LI *TR

CONDENSATION SUDDENLY BUILDING UP WITHIN HEADLAMP ASSEMBLY. POSSIBLE CAUSE BY FAULTY GASKETS AROUND HEADLAMP. CONDENSATION CAN BUILD UP AND CAUSE ELECTRICAL FAILURE WITH VEHICLE. SPOKE WITH LEXUS THEY ADMIT THEY HAVE HAD A PROBLEM WITH RX350 BUT WILL NOT ACKNOWLEDGE AN ISSUE WITH HS250H. *TR