2010 LEXUS HS Complaints

THIS CAR HAS HAD 7 RECALLS. WHEN YOU REVIEW THE CARFAX OR NHTSA WEBSITE, IT ONLY SHOW OPEN RECALLS. THE REAR SUSPENSION PROBLEM WAS ORIGINALLY RECALLED 08/02/12 RECALL NUMBER 12V37-3000, DEALERS WERE INSTRUCTED TO INSPECT FOR LOOSE TIE-ROD NUTS AND REPLACE AS NEEDED. THEN 08/28/13 RECALL NOTICE 13V383-000 WAS ISSUED AND THE REAR TIE RODS WILL BE ENCASED IN EPOXY TO PREVENT FUTURE ENVIRONMENTAL DAMAGE. SINCE THIS DIDN'T WORK, IT WAS REPLACED WITH RECALL 16V596-000 ON 08/12/16. THIS RECALL SUPERSEDED 13V-383, THE AFFECTED VEHICLES THAT WERE PREVIOUSLY RECALLED BUT DID NOT HAVE BOTH SUSPENSION ARMS REPLACED. THOSE VEHICLES WERE SUPPOSED TO HAVE THEM REPLACED AND ENCAPSULATE THE LOCKNUTS. HERE IS THE PROBLEM... WITHIN 7 MONTHS OF NORMAL DRIVING, NO POTHOLES, NO SPEED BUMPS, THE CAR IS SO FAR OUT OF ALIGNMENT IT RUINED 2 REAR TIRES. PLUS, THE CAR CAN'T BE ALIGNED WITHOUT REPLACING THE TIE RODS TO THE COST OF $735! LEXUS REFUSES TO PAY FOR THIS SINCE IT IS OUT OF WARRANTY. THIS IS A RECALL THAT DID NOT FIX THE PROBLEM.

TL* THE CONTACT'S WIFE OWNS A 2010 LEXUS HS 250 HYBRID. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED. THE MALFUNCTION INDICATOR LAMP, SLIP INDICATOR LAMP, BRAKE WARNING INDICATOR, AND MASTER INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS CURRENTLY BEING REPAIRED AT LEXUS OF ROUTE 10 (130 NJ-10, WHIPPANY, NJ 07981, (973) 319-7900) WHERE IT WAS DIAGNOSED THAT THE POWER INVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO PAY HALF OF THE FEE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. THE VIN WAS UNAVAILABLE.

TRAVELING BETWEEN 60-70 MPH I JERKED THE STEERING WHEEL TO THE RIGHT TO AVOID SOMEONE ENTERING MY LANE AT A FREEWAY MERGE. THE CAR STARTED SWERVING TO AN EXTREME DEGREE. I HEARD THE BEEP OF SOMETHING ENGAGING THAT I ASSUME WAS THE VSC, BUT MY HEAD WAS BEING JERKED TOO HARD FROM SIDE TO SIDE TO BE ABLE TO CONFIRM WHAT MIGHT HAVE BEEN DISPLAYED ON THE DASHBOARD. I SLOWLY TRIED TO BRAKE WHEN THE VEHICLE CONTINUED TO SWERVE WITHOUT ABATEMENT AND THE VSC EVENTUALLY TURNED OFF. HAD IT NOT BEEN FOR ALERT DRIVERS BEHIND ME SLOWING DOWN WHEN THIS OCCURRED, I'M CERTAIN THIS WOULD HAVE CAUSED AN ACCIDENT.

TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF TACOMA IN FIFE, WASHINGTON) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE 2010 HS250H REAR LOWER SUSPENSION ARM RECALL FLAW THE SAFETY RECALL WORK CAUSED NON-RECOVERABLE DAMAGES TO THE REAR TIRES OF MY 2010 HS250H. TORONTO LEXUS TOLD ME THAT THE DAMAGES TO THE TIRES WEREREAR DUE TO MISALIGNMENT BY WESTSIDE LEXUS. LEXUS USA ONLY REIMBURSED ME A SMALL PORTION OF THE TOTAL COST (REDO OF RECALL WORK + 4 NEW TIRES). NEITHER LEXUS USA NOR WESTSIDE LEXUS WOULD PAY FOR THE DAMAGES ON THE TIRES. THE STORY: I PURCHASE THE LEXUS 2010 H250H FROM WESTSIDE LEXUS HOUSTON IN 2010. ON APRIL 10, 2015, WESTSIDE LEXUS DID A RECALL WORK ON THE REAR SUSPENSION ARMS (REAR TIE RODS). AT THE SAME TIME, I HAD WESTDISE LEXUS INSTALLED 4 NEW DUNLOP 225/45ZR18 TIRES. FEB. 2017 I MOVED BACK TO CANADA. ON THE LONG WEEKEND OF AUG. 2017, I WAS DRIVING ON HIGHWAY NEAR TORONTO. ONE OF REAR TIRE SUDDENLY BURST OUT. I SENT THE CAR TO A LEXUS SERVICE CENTER IN TORONTO FOR REPAIR. THE TECHNICIAN TOLD ME THAT THE TIRE WAS NOT REPAIRABLE. THERE WAS UNEVEN WEAR-OUT ON THE INNER EDGES OF BOTH REAR TIRES. TORONTO LEXUS TOLD ME THAT THE UNEVEN WEAR OF TIRES WAS DUE TO MISALIGNMENT OF TIRES BY WESTSIDE LEXUS. AND IT WAS ALSO RELATED TO THE REAR SUSPENSION ARMS RECALL WORK. SINCE EPOXY WAS APPLIED TO THE REAR TIE RODS, THOSE RODS WERE NO LONGER ADJUSTABLE. TORONTO LEXUS HAD TO REDO THE RECALL WORK AND REPLACE ALL 4 TIRES. TORONTO LEXUS CHARGED ME TOTAL $1762.82. THE TECHNICIAN ALSO HAD GIVEN ME A REPORT OF THE MISALIGNMENT BY WESTSIDE LEXUS.

ON 9/29/2017 WHILE TURNING LEFT AT NIGHT IN A DARK ROAD ALL INTERIOR AND EXTERIOR LIGHTS WENT OUT. WE CRASHED INTO WALL BESIDE THE CITY STREET AND OUR CAR WAS TOTALED. WE FILED A CLAIM WITH LEXUS AT THAT TIME. A RECALL NOTICE FOR THIS PROBLEM CAME IN DECEMBER. ON DECEMBER 22,2017, LEXUS STATED IN LETTER FROM THEIR LEGAL DEPARTMENT THAT LEXUS HAD NO RESPONSIBILITY. THEY WERE ABLE TO START THE CAR AND TURN ON THE LIGHTS ON NOVEMBER 14, 2017 WHEN AN INSPECTION OF THE VEHICLE WAS MADE. THE URGENT SAFETY RECALL DESCRIBED WHAT WE EXPERIENCED. NO ADEQUATE EXPLANATION FOR THE FAILURE OF OUR ELECTRICAL SYSTEMS

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE MALFUNCTION WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V619000 (ELECTRICAL SYSTEM). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTH BAY LEXUS (24777 CRENSHAW BLVD, TORRANCE, CA 90505, PHONE: (310) 325-9999) AND WAS INFORMED THAT THE REPAIR WOULD BE COMPLETED IN FEBRUARY OF 2018. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 131,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE AT A YIELD SIGN, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, CONCUSSION TO THE HEAD, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO ESKRIDGE LEXUS COLLISION CENTER (12401 N SANTA FE AVE, OKLAHOMA CITY, OK 73114, PHONE: 405-755-7772). THE DEALER FAILED TO DIAGNOSE THE AIR BAG FAILURE AND STATED THAT THEY RESET THE AIR BAG INDICATOR ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT REPAIRED FOR THE AIR BAG FAILURE. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT WITH THEIR LEGAL OFFICE AND NOTHING ELSE COULD BE DONE. THE MANUFACTURER DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. *BF CONSUMER STATED NOTHING WAS DONE TO CORRECT THE FAILURE. UPDATED 8/30/18*JB

TL* THE CONTACT OWNS A 2010 LEXUS H250SH (NA). WHILE DRIVING UNKNOWN SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (JM LEXUS, 5353 W SAMPLE RD, MARGATE, FL 33071, 954-972-2000) WHERE IT WAS DIAGNOSED THAT THE BATTERY INVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO JM LEXUS AGAIN WHERE IT WAS DIAGNOSED THAT THE HYBRID BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE CONTACT DECLINED TO PAY THE DIAGNOSTIC FEES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000.

RECALL NO. 17V-619 AND 16V-596. THIS IS AN URGENT RECALL BUT THE DEALER NOT ABLE TO GET THE REPLACEMENT PARTS TO FIX MY CAR UNTIL THE NEXT 30 DAYS. AND DIDN'T OFFER ME A LOANER CAR DUE TO THIS WILL BE A SAFETY ISSUE IF I STILL DRIVE THIS CAR.