2007 LEXUS IS Complaints

My vehicle has a sticky dashboard and has a reflection to my front windshield. When it is sunny, that reflection is very blinding when I’m driving. My vehicle is available for inspection if needed. I am scared for myself and my passengers when I’m driving. My vision is 20/20 and this reflection is very bothersome. The issue has been confirmed by my local mechanic. I called the dealership and they also confirmed the issue, but they were unable to assist me and recommended me to file a complaint with NHTSA. The vehicle has not been inspected by the manufacturer (I offered to do so but they did not confirm an appointment for any further assistance), police, insurance, etc. There were no warning lamps, or any notices for this issue.

The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA Campaign Number: 17V006000 (Air Bags). The contact stated that while at the dealer he was informed that there were several other recalls associated with the VIN. The contact stated that repairs were performed on the intake cam gear, camshaft, cam panel, and other unknown engine parts. The contact stated that once the vehicle was returned, the vehicle would shut off with the check engine and traction control warning lights illuminated. The manufacturer was notified of the failure and was provided a case number. The vehicle was not repaired. The failure mileage was 112,466

I have a 2007 lexus is350 with the melting dashboard and door panels. The dashboard causes a terrible glare that reflects off the windshield and making it difficult to see the road and causes a smell in the car as well.

I purchased a previously-owned Lexus IS 250 in 2017. At the time I was unaware of the "melting dashboard" issue that is associated with the make and model. As I begin to notice the sticky appearance of the dashboard, I began to conduct some research. During my research, I found that Toyota Corporation was aware of the situation and issued an extended warranty and that a recall has never been issued. Unfortunately, my complaints to Lexus other reiterated this decision. The melting dashboard has become a safety concern. When the sun shines on the dashboard, it produces a reflection that makes for poor visibility. (For the date this incident occurred, I am entering that date of filing this form).

UNKNOWN The airbag light continues to come on and off, also the check VSC keeps coming on. Not sure what the issue is. I feel unsafe and uncomfortable with this occurring!

POWER STEERING STOPPED WORKING WHILE BACKING OUT OF A PARKING SPACE IN A PARKING GARAGE IN TAMPA, FL. IT HAPPENED WITHOUT A SOUND AND WITHOUT WARNING, AND HASN'T WORKED EVER SINCE.

TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY CAUSING A GLARE TO REFLECT ONTO THE WINDSHIELD CAUSING A VISIBILITY ISSUE WHILE DRIVING. THE CONTACT INFORMED LEXUS OF WESTMINISTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683) OF THE FAILURE AND WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS A CUSTOMER SUPPORT LETTER MAILED OUT TO IN 2015 AND EXPIRED IN 2017. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT SHE NEVER RECEIVED THE LETTER. THE CONTACT STATED THE FAILURE WAS A SAFETY ISSUE BECAUSE THE LIGHT FROM THE DASHBOARD WAS REFLECTING ONTO THE WINDSHIELD AND REDUCING HER VISIBILITY WHILE DRIVING. THE FAILURE MILEAGE WAS 71,348.*DT*JB Consumer stated dealer and manufacture is aware of the defects.*JB

TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY WHICH CREATED A GLARE ON THE WINDSHIELD WHILE DRIVING. THE CONTACT WAS CONCERNED FOR HER SAFETY DUE TO THE GLARE IMPAIRING HER VISION OF THE ROADWAY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 183,000.

THE ARS LIGHT COMES ON AND WILL NOT GO OFF, WAS ADVISED THAT LEXUS NO LONGER MAKES THIS PART SO I CAN NOT GET IT FIXED THIS WAS A PART OF A PREVIOUS CAMPAIGN RECALL BUT I AM STILL HAVING THE ISSUE

LEXUS KNOWS ABOUT AND WILL NOT FIX THE 1ST GENERATION OF DIRECT FUEL INJECTION ON THE IS250/350 ENGINES MODEL YEARS 2006-2013. LEXUS CLAIMS TO ME THAT WHEN IN COLD CLIMATES THE FUEL WILL CONDENSE ON CYLINDER WALLS AND THEN CONTAMINATE THE OIL. THIS RUNNING RICH PROBLEM THEN CAUSES THE ENGINE COMPUTER TO TRIP OR PRESENT FAILURE CODES AND THEN DEACTIVATING THE VEHICLE STABILITY CONTROL SAFETY FUNCTIONS THAT ARE NEEDED WHEN THE CAR IS DRIVEN IN COLD CLIMATES. LEXUS SAID THEY HAD A PROGRAM IN PLACE TO DEAL WITH THIS PROBLEM BUT IT EXPIRED BEFORE MY CAR PRESENTED SYMPTOMS, THIS WAS DUE TO THE CAR BEING STATIONED WITH ME IN WARM CLIMATES FROM 2008 TO 2012. LEXUS REFUSES TO HELP RECTIFY THE SITUATION.