2007 LEXUS IS Complaints

I WAS DRIVING TO THE GYM AT 5:30 AM ON JULY 3, 2008 IN MY LEXUS IS 250. I PRESSED ON THE ACCELERATOR AFTER A LIGHT TURNED GREEN AND THE CAR TOOK OFF, SPEEDING FASTER AND FASTER. I TRIED USING THE BRAKES AND THAT DIDN'T HELP. I ENGAGED THE EMERGENCY BRAKE AND THAT DIDN'T WORK. MY CAR CONTINUED TO GO FASTER AND FASTER. I WAS SCARED TO DEATH AND DIDN'T KNOW WHAT ELSE TO DO. THANKFULLY THERE WAS VERY LITTLE TRAFFIC DUE TO THE TIME OF DAY. I PRESSED THE ELECTRONIC IGNITION BUTTON AND THAT DIDN'T WORK. I WAS PREPARING JUMP OUT OF THE CAR THAT WAS NOW SPEEDING AT ABOUT 60MPH OR SO WHEN I THOUGHT TO PUT THE CAR IN PARK. THAT FINALLY STOPPED THE CAR. I JUMPED OUT OF THE CAR AND A PEDESTRIAN LENT ME HIS CELL PHONE TO CALL MY HUSBAND. THE CAR WAS IN THE MIDDLE OF THE STREET "BUCKING" ( THE ENGINE WAS STILL REVVING AND THE CAR WAS IN PARK - STILL RUNNING) FOR ABOUT 10 MINUTES UNTIL MY HUSBAND ARRIVED. HE OPENED THE DOOR, CHECKED THE MAT - IT WAS NOT ON THE ACCELERATOR PEDAL. HE TURNED OFF THE CAR AND WE CALLED LEXUS TO HAVE THEM COME TOW THE CAR TO THE DEALERSHIP. THE DEALERSHIP (LEXUS OF WATERTOWN, MA) CHECKED THE CAR AND TOLD ME THERE WAS NOTHING THE MATTER WITH IT. THAT I WAS THE PROBLEM, THAT THE MAT WAS ON THE ACCELERATOR. THIS WAS NOT TRUE. BOTH MY HUSBAND AND I SAW THE MAT WAS NOT ON THE ACCELERATOR. THEY COMPLETELY DISMISSED THE ENTIRE EVENT. I ALMOST DIED DRIVING THEIR CAR AND THEY BLAMED ME (ALL THE TIME KNOWING ABOUT THE PROBLEM). *TR

TL*THE CONTACT OWNS A 2007 LEXUS IS350. WHILE IDLING, THE VEHICLE SUDDENLY ACCELERATED INTO THE CONTACTS GARAGE. THE CONTACT WAS INJURED AS A RESULT. THE CONTACT HAD PREVIOUSLY RECEIVED FIVE RECALL NOTICES FROM THE MANUFACTURER. THE CONTACT CALLED THE DEALER WHO INSPECTED THE VEHICLE A MONTH AFTER THE CRASH OCCURRED AND STATED THAT THE VEHICLE WAS FUNCTIONING PROPERLY AND TO REPLACE THE TIRE. THERE WERE NO REPAIRS PERFORMED ON THE VEHICLE WHEN THE COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS 23,676. THE FAILURE MILEAGE WAS 23,646. UPDATED EVOQ 10/01/10 UPDATED 12/30/10 *BF THE CONSUMER STATED SHE NO LONGER OWNS THE VEHICLE. UPDATED 01/10/11

I HAVE A LEXUS IS 250 WHICH EXPERIENCED UNINTENDED ACCELERATION. I HAVE BROUGHT IT TO MY DEALER WHO FOUND NO DEFECTS AND HAD NO REPAIRS FOR THE KNOWN PROBLEM. *TR

THE HEADLIGHTS ON MY 2007 LEXUS IS 250 KEEP GOING OUT WHILE I'M DRIVING, THE DEALERSHIP(LEXUS OF ATLANTIC CITY) WANT ME TO PAY $600.00 FOR THE REPLACEMENT OF THE COMPUTER THAT IS CAUSING THE PROBLEM. I TALKED WITH A FORMER LEXUS SERVICE TECH AND HE SAID THEY HAVE HAD THIS PROBLEM FOR A WHILE BUT DONT WANT TO ADDRESS IT BECAUSE OF THE COST INVOLVED AND THE NEGATIVE PRESS. I HAVE BEEN STOPPED BY THE STATE POLICE AND ALMOST TICKETED FOR THIS PROBLEM. I HAVE CHILDREN AND HAD TO PULL OVER AS MANY AS 5 TIMES DURING A 40 MIN TRIP,TURN THE LIGHTS OFF AND THEN BACK ON TO CONTINUE TO MY DESTINATION.THIS OCCURS WHEN I DRIVE IN THE DARK.THANK YOU IN ADVANCE FOR YOUR RESPONSE. *CN

I PURCHASED A 2007 LEXUS IS250 ABOUT A MONTH AGO FROM CARMAX. I WAS DRIVING AT APPROX 30MPH WHEN A CAT ENTERED THE ROADWAY. I TRIED TO SLAM ON THE BRAKES BUT THE CAR ACCELERATED INSTEAD AND QUICKLY GAINED SPEED. I DON'T KNOW HOW FAST I WAS GOING WHEN I WAS ABLE TO STEP ON THE BRAKE ENOUGH FOR IT TO STOP. CARMAX TELLS ME ITS NOT THEIR PROBLEM, EVEN THOUGH THEY SOLD ME A CAR THAT WAS ALREADY RECALLED. AND LEXUS SAYS THAT THEY DON'T HAVE THE PART FOR IT BUT WILL PUT ME ON A WAITING LIST. SO, I EITHER GAMBLE WITH MY LIFE AND DRIVE THE CAR ANYWAY, OR I'M STUCK WITHOUT A VEHICLE AT ALL. I'M FURIOUS! *TR

ON FEB.6,2010 @10:00AM DRIVING ON MY RESIDENTIAL STREET, AT A SPEED BETWEEN 25 TO 35 MPH. I WAS COMING TO A STOP SIGN ON MY STREET . AS I BEGAN TO BRAKE TO STOP AT THE SIGN, WHICH WAS A THREE WAY STOP. MY CAR AT FIRST SEEM TO SLIDE DUE TO THE SNOWY ROAD A SLIPPERY CONDITION. AS I FURTHER HIT THE BRAKES, THE CAR ACCELERATED THROUGH THE STOP SIGN ACROSS THE STREET OVER THE CURB ONTO THE SIDEWALK AND INTO MY NEIGHBORS YARD. I WAS WITHIN 25 TO 50 FEET OF HITTING MY NEIGHBORS HOUSE. THIS INCIDENT HAPPENED SO FAST AND WITHOUT ANY WARNING THAT SOMETHING WAS WRONG. SINCE THIS HAPPENED I TOOK MY CAR TO CLASSIC LEXUS AND THE SERVICE DEPARTMENT GAVE MY LEXUS A FULL INSPECTION AND NO INCIDENT OF THIS NATURE HAS HAPPENED SINCE 2-6-10. THE INCIDENT LEFT ME COMPLETELY SHAKEN AND NERVOUS FOR SEVERAL WEEKS. I HAVE JUST THIS DAY BEEN ABLE TO SIT DOWN AND PUT MY WORDS OF THE INCIDENT ON THIS PAPER. *TR

I OWN A LEXUS IS250, I PUSHED DOWN ON THE GAS PEDAL AND IT GOT STUCK. I RAMMED INTO A CAR AND HIT IT TWICE BEFORE THE CAR WOULD STOP. I HIT THE CAR ON THE SENSORY GOING 35 MILES PER HOUR AND MY AIR BAGS DIDN'T DEPLOY. *TR UPDATED 01/08/15*LJ UPDATED 01/14/15. *JB

PLEASE NOTE THAT I HAVE 2 LEXUS IS 350'S AND HAVE FILED COMPLAINT FOR ONE (ODI NUMBER 10315495). I AM MAKING COMPLAINT FOR MY OTHER IS 350 SINCE THE RECALL APPLIED TO BOTH. LEXUS HAS NOT ACTED TIMELY IN DETERMINING AND ANNOUNCING A REMEDY FOR MY VEHICLE IN RELATION TO THE SAFETY RECALL. I RECEIVED A LETTER FROM LEXUS USA IN LATE 9/2009 OR EARLY 10/2009 ADVISING ME OF A SAFETY RECALL RELATED TO MY VEHICLE. RECOMMENDATION FROM LEXUS AT THE TIME WAS TO REMOVE DRIVER SIDE FLOOR MAT. LEXUS LETTER DOCUMENTED THAT THEY WOULD NOTIFY ME AS SOON AS A CAMPAIGN REMEDY IS AVAILABLE. IT IS NOW 5 MONTHS AFTER NOTIFICATION OF SAFETY RECALL AND ACCORDING TO PHONE CONVERSATION WITH MY LEXUS DEALERSHIP SERVICE MANAGER AND LEXUS USA CUSTOMER SERVICE NO CAMPAIGN REMEDY FOR MY VEHICLE HAS BEEN DETERMINED BY LEXUS. THESE PHONE CONVERSATIONS WERE YESTERDAY, 3/1/2010. LEXUS HAS NOT ACTED TIMELY IN DETERMINING AND ANNOUNCING A REMEDY FOR MY VEHICLE IN RELATION TO THE SAFETY RECALL. *TR

IN FOLLOW-UP OF MY COMPLAINT (ODI NUMBER 10313992) - LEXUS DEALERSHIP SERVICE MANAGER HAD MY AUTOMOBILE TESTED AND SAID THEY FOUND NO PROBLEMS WITH ACCELERATION ISSUE THAT I HAD REPORTED. I INQUIRED ABOUT WHEN THE RECALL "CAMPAIGN REMEDY" WOULD BE AVAILABLE FOR MY VEHICLE. THE DEALERSHIP SERVICE MANAGER SAID HE DID NOT KNOW. I EXPLAINED THAT I RECEIVED A LETTER FROM LEXUS IN LATE 9/2009 OR EARLY 10/2009 ADVISING ME OF THE SAFETY RECALL OF BOTH OF MY LEXUS IS 350'S. RECOMMENDATION FROM LEXUS AT THAT TIME WAS TO REMOVE DRIVER SIDE FLOOR MAT. LEXUS LETTER DOCUMENTED THAT THEY WOULD NOTIFY ME AS SOON AS A CAMPAIGN REMEDY IS AVAILABLE FOR MY VEHICLES. MY COMPLAINT IS THAT LEXUS HAS NOT DETERMINED A REMEDY FOR MY VEHICLES. IT IS NOW 5 MONTHS AFTER NOTIFICATION OF RECALL AND ACCORDING TO DEALERSHIP SERVICE MANAGER AND LEXUS USA CUSTOMER SERVICE NO CAMPAIGN REMEDY FOR MY VEHICLES - IS 350 - HAS BEEN DETERMINED BY LEXUS. THIS WAS INFO I OBTAINED YESTERDAY, 3/1/2010. LEXUS HAS NOT ACTED TIMELY IN DETERMINING AND ANNOUNCING A REMEDY FOR MY VEHICLES IN RELATION TO THE SAFETY RECALL. *TR

TL*THE CONTACT OWNS A 2007 LEXUS IS250. SHE STATED THAT WHILE DRIVING 5 MPH WHEN THE ACCELERATOR PEDAL WAS ENGAGED, IT BECAME STUCK TO THE FLOOR, ACCELERATED ON ITS OWN AND CRASHED INTO HER GARAGE WALL. THE VEHICLE BOUNCED OFF OF THE WALL AND MOVED IN REVERSE 3 FEET SHE THEN TURNED THE VEHICLE OFF. THERE WERE FRONT END DAMAGES AND NO INJURIES. THE DEALER WAS CONTACTED AND THEY STATED TO CALL THE CORPORATE OFFICE AND FILE A REPORT. THE VEHICLE WILL BE INSPECTED TO DETERMINE WHAT CAUSED THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 18,778. UPDATED 04/01/10. *LJ THE DEALER CONCLUDED THAT NOTHING WAS WRONG WITH THE VEHICLE. UPDATED 05/13/10