2007 LEXUS IS Complaints

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) APPROXIMATELY 1ST WEEK OF JANUARY, 2010, AUTO DEMONSTRATED SEVERAL PERIODS OF IDLING ROUGH WHILE STOPPED AT TRAFFIC LIGHTS OR STOP SIGNS. BEGINNING OF 2ND WEEK OF JANUARY, 2010, I WAS DRIVING MY AUTO ON A COLD, DRY DAY AND STOPPED AT STOP SIGN AND STOPPED AT TRAFFIC LIGHT AND AUTO DEMONSTRATED 2 EPISODES OF UNINTENDED EXCESSIVE ACCELERATION LASTING APPROXIMATELY 1-3 SECONDS, THEN IMMEDIATELY DEMONSTRATED APPROXIMATELY 30 SECONDS OF UNINTENDED ACCELERATION, AND THEN RESUMED NORMAL ACCELERATION FOR 5-6 MILES. THE FIRST EPISODE OF PREVIOUS DESCRIBED ACCELERATION ISSUES, OCCURRED AFTER I HAD LEFT MY GARAGE AND DROVE FOR 1 MILE. THE SECOND EPISODE OF PREVIOUS DESCRIBED ACCELERATION ISSUES OCCURRED AFTER I HAD DRIVEN THE AUTO FOR APPROXIMATELY 5-6 MILES. ON 01/13/2010, I TOOK AUTO TO DEALER , FOR ROUTINE SERVICE AND ASKED THEM TO CHECK ACCELERATION ISSUES THAT HAD RECENTLY OCCURRED. SERVICE TECH NO CODES PENDING, CURRENT OR IN HISTORY. SALES MANAGER SAID THESE ISSUES COULD HAVE BEEN CAUSED BY MY AUTO BEING PARKED IN WARM GARAGE AND THEN DRIVING IN COLD WEATHER. NOTE THAT MY AUTO 2007 LEXUS IS 350 WAS ON RECALL LIST AND THERE WAS NO DRIVER FLOOR MAT IN MY AUTO AT TIME OF DESCRIBED ACCELERATION ISSUES. LEXUS HAD ADVISED ME BY LETTER TO REMOVE DRIVER SIDE FLOOR MAT. ON 2/23/2010, I EXPERIENCED IDENTICAL ACCELERATION ISSUE AS DESCRIBED PREVIOUSLY. THE WEATHER WAS WARMER THAN DAY OF PREVIOUS EPISODE AND ROADS WERE DRY. I LEFT MY GARAGE AND DROVE 5-6 MILES AND STOPPED AT STOP SIGN. IN THE DIRECTION I WAS GOING THE ROAD WAS SLOPPING SLIGHTLY DOWNHILL AT STOP SIGN SO I APPLIED SLIGHT PRESSURE TO ACCELERATOR WHEN PROCEEDING THROUGH STOP SIGN INTERSECTION. MY AUTO DEMONSTRATED THE SAME SEQUENCE AS PREVIOUSLY DESCRIBED ACCELERATION ISSUES. I DID NOT HAVE DRIVER SIDE FLOOR MAT. TECH FOUND NO PROBLEMS. DEALER OPENED THE CASE [XXX] & ADVISED FTS. I CALLED LEXUS CUSTOMER SERVICE AND WAS TOLD SOMEONE WOULD CALL ME.

TL*THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE ACCELERATOR PEDAL DEPRESSED ON ITS OWN, STUCK TO THE FLOOR BOARD, AND THE VEHICLE CRASHED INTO HER HOUSE THROUGH THE GARAGE WALL. THE ENGINE WAS REVVING EXCESSIVELY WHEN THE INCIDENT OCCURRED. THE VEHICLE LUNGED FORWARD AND THE BOTTOM OF THE VEHICLE WENT INTO THE HOUSE FIRST. THERE WERE NO INJURIES REPORTED AND NO POLICE REPORT WAS TAKEN. THE VEHICLE HAD NOT BEEN INSPECTED TO FIND OUT WHY THE FAILURE OCCURRED. SHE CALLED THE DEALER AND THE MANUFACTURER BUT RECEIVED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 18,778.

ACCELERATOR ON 2007 LEXUS IS 250 STUCK WHILE DRIVING ON THE HIGHWAY AT 85 MPH. I HAD ACCELERATED HARD TO COME UP TO HIGHWAY SPEED. BRAKES WOULD NOT SLOW VEHICLE DOWN. WOVE IN AND OUT OF HIGHWAY TRAFFIC AND CALLED 911. FRANTICALLY MOVED SHIFT LEVER AND MOVED PADDLES ON STEERING COLUMN. CAR EVENTUALLY SEEMED TO DOWNSHIFT AND SLOWED. HAPPENED ONCE. TOOK VEHICLE TO LEXUS DEALER THAT DAY. NEW FLOOR MAT AND CLIPS WERE INSTALLED THAT DAY. *TR

COMPLAINTS REGARDING 2007 LEXUS IS 250: 1. STEERING WHEEL STICKS WHEN TURNING TO THE RIGHT. THIS OCCURS 3-5 TIMES PER WEEK AND HAS ALMOST CAUSED SEVERAL ACCIDENTS AND COLLISIONS. 2. WHEN APPLYING PRESSURE ON THE BRAKE, THE CAR JUMPS FORWARD AND ACCELERATES. THIS OCCURS 2-5 TIMES PER MONTH. THIS HAS NEARLY CAUSED ME TO REAR END OTHER CARS ON SEVERAL OCCASIONS. 3. CAR FLUTTERS AND STALLS WHEN REVERSING. ( CAR IS AN AUTOMATIC) CAR ALSO FLUTTERS WHEN STOPPED AT A RED LIGHT OR STOP SIGN. CAR DOES THIS WHEN ITS HOT OR COLD. THIS OCCURS 5-10 TIMES PER MONTH. I HAVE TAKEN MY CAR TO THE LEXUS DEALERSHIP SEVERAL TIMES FOR THE ABOVE ISSUES, AND THEY HAVE DONE NOTHING. THESE ISSUE OCCUR VERY FREQUENTLY AND THE DEALER SEEMS TO NOT BE ABLE TO "FIND" ANY PROBLEMS. I HAVE RECEIVED A RECALL NOTICE FOR AN ACCELERATION ISSUE, AND WAS INSTRUCTED TO REMOVE MY FLOOR MAT. NOTHING ELSE HAS BEEN DONE AND THE DEALER HAS BEEN NO HELP. I AM CONCERNED THAT THESE ISSUES WILL HARM OR EVEN KILL MYSELF OR MY FAMILY AND OR ANOTHER DRIVER OR FAMILY ON THE ROAD. *TR

I HAD THE WINDSHIELD REPLACED IN MY 2007 LEXUS IS350 ON 2/3/2010 BY A REPAIRMAN WHO WORKS FOR STATE FARM INSURANCE. THIS COMPLAINT IS ABOUT THE MANUFACTURER OF THE WINDSHIELD GLASS. THE GLASS MANUFACTURER IS PILKINGTON AND THEY MADE THE WINDSHIELD THAT WAS INSTALLED IN MY CAR. PILKINGTON MAKES TWO GRADES OF AUTO GLASS, OEM AND AFTER MARKET. OEM HAS TO MEET THE AUTO MANUFACTURERS SPECS AND THE AFTER MARKEY DOES NOT. THE WINDSHIELD PUT IN MY CAR HAD AN OPTICAL DISTORTION ON THE PASSENGER SIDE SIGHT LINE. THE WINDSHIELD WAS CHIPPED ON THE TOP OF THE GLASS. THE WINDSHIELD WAS CUT TOO SHORT ON THE TOP AND DID NOT MEET THE ROOF OF THE CAR. THEIR IS A GAP THERE NOW WHICH WAS NOT PRESENT ON THE OEM LEXUS WINDSHIELD. HOW WOULD THIS WINDSHIELD ACT IN A HIGHWAY SPEED CRASH? WINDSHIELDS ARE NOW A PART OF THE BODY INTEGRITY OF THE CAR. THE MANUFACTURERS OF THE AFTERMARKET GLASS MAKE IT CHEAPLY FOR THE INSURANCE COMPANY'S. THE AUTO INSURANCE COMPANY'S DO NOT WANT TO PAY FOR QUALITY. QUALITY COSTS MORE MONEY. PILKINGTON GLASS NEEDS TO BE HELD TO A HIGHER STANDARD THAN THEY CURRENTLY HAVE NOW. *TR

ACCELERATOR RECALL ON LEXUS AND TOYOTA. I RECEIVED A NOTICE UNDATED LAST YEAR ON BOTH OF MY VEHICLES 2007 LEXUS IS-250 AND 2007 TOYOTA CAMRY AND WE HAVEN'T RECEIVED TO THE RECALL LETTER TO HAVE IT REPAIRED. THIS LETTER STATES THAT THEY DON'T HAVE A REMEDY FOR IT YET. *TR

UNINTENDED SUDDEN ACCELERATION WHILE BRAKING FOR A STOP SIGN IN A RESIDENTIAL AREA. THIS WAS THE ONLY TIME OF THE OCCURRENCE, WAS ABLE TO STOP IT BY TURNING OFF THE ENGINE. UPON RESTART, PROBLEM RESOLVED ITSELF. IT WAS TAKEN TO THE DEALER WITH DESCRIPTION OF THE PROBLEM, THEY NOTED IDLE WAS UP FROM 750 RPM TO 1100 RPM, DECIDED TO KEEP IT OVERNIGHT FOR FURTHER INVESTIGATION. WE WHERE CONTACTED THE NEXT DAY AND TOLD THAT THE PROBLEM WAS RESOLVED. THEY ADVISED US THE FOUND A LOOSE BATTERY CONNECTION. NO PARTS REPLACED BUT RESOLUTION AND PROBLEM DON'T MAKE SENSE. WE DID NOT EXPERIENCE ANY OTHER ELECTRICAL PROBLEMS BEFORE THE ISSUE. WE HAVE THE FACTORY OEM STANDARD FLOOR MATS, SECURED BY THE HOOK AND IT WAS NOT TOUCHING THE ACCELERATOR PEDAL. *TR

TL*THE CONTACT OWNS A 2007 LEXUS IS250. WHILE DRIVING APPROXIMATELY 70 MPH ON NORMAL ROAD CONDITIONS THE DRIVER OBSERVED A HUMP EXTRUDED FROM THE CONSOLE WHICH INTERFERED WITH THE LEG MOVEMENT TO ACCESS THE BRAKE AND ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE PROBLEM ADDRESSED WAS A MANUFACTURER DESIGN ISSUE. THE FAILURE MILEAGE WAS 25,000. THE CURRENT MILEAGE WAS 31,000. UPDATED 05/17/10.*JB

TL* THE CONTACT OWNS A 2007 LEXUS IS350. WHILE PARKING, THE VEHICLE RAPIDLY ACCELERATED OVER AN EMBANKMENT, HIT A FENCE, AND THEN ROLLED OVER. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS TOWED TO THE DEALER AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200.2/25/2010 *CW UPDATED 3/17/10 *CN UPDATED 05/06/10.*JB UPDATED 06/18/10.*JB

CONSISTENT BUBBLES ON STOCK DUNLOP SPORT TIRES. I HAVE REPLACED THEM APPROXIMATELY 5 TIMES WITH ONLY 27,000 MILES ON THE VEHICLE. *TR