2017 LEXUS NX200 Complaints

The contact owns a 2017 Lexus NX200T. The contact stated while driving approximately 45 MPH, the vehicle inadvertently stalled with several unknown warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the electric fuel pump replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

TRIM AROUND FRONT CENTER A/C CRACKED. I SAT IN PARKED AND HEARD A CRACK. I ASSUME IT WAS DUE TO HEAT FROM SUNLIGHT. CRACKED AFTER LESS THAN 2 YEARS OF OWNERSHIP. BOUGHT BRAND NEW. AREA AROUND CUP HOLDER ALSO CRACKED AFTER ABOUT 1.5 YEARS OF OWNERSHIP. CONTACTED LEXUS ABOUT THIS BUT NOTHING WAS DONE. THEY SAID THEY WOULD GET BACK TO ME BUT THAT WAS 1 YEAR AGO. *TR

WHILE PARKED I NOTICED DROPS OF COOLANT IN MY GARAGE. WATER PUMP HAD FAILED AND SPEWED ALL OVER THE ENGINE. FAN MOTOR WAS BURNED OUT. ONE OF THE FANS ALSO WAS BROKE. ALL AT THE SAME TIME. I BELIEVE THE WATER PUMP FAILURE CAUSED THE FAN MOTOR TO BE DAMAGED. I DON'T KNOW HOW LONG I HAD BEEN DRIVING LIKE THAT SINCE IT DIDN'T OVERHEAT. THIS COULD HAPPEN TO OTHERS AND THEY MAY NOT BE IN A SAFE LOCATION WHEN IT HAPPENS.

DOORS OPEN BY ITSELF DURING DRIVING. THIS ALREADY HAPPENS TO MY LEXUS NX 200T 2017 MODEL TWICE THIS YEAR. THE FIRST TIME HAPPENED ON THE FREEWAY INTERCHANGE. I WAS GETTING TO A LEFT TURN FREEWAY INTERCHANGE, THE REAR RIGHT DOOR AT MY KID'S CAR SEAT SIDE OPENED BY ITSELF. MY DAUGHTER WAS SO SCARED AND MY WIFE HELD THE DOOR BY HAND UNTIL WE LEFT THE FREEWAY AND PARKED. THE SECOND TIME HAPPENED WHEN I MADE A RIGHT TURN TO A PARKING STRUCTURE FROM THE LOCAL STREET, THE LEFT DOOR AT THE DRIVER SIDE WAS SWING-OUT OPEN BY ITSELF. I WAS LUCKY THERE WAS NO CAR DRIVING NEXT TO ME. THIS CAR WILL MAKE A WARNING ALARM IF ANY OF THE DOORS ARE NOT CLOSED PROPERLY BEFORE IT MOVES. BOTH TWO TIMES THERE WASN'T A WARNING ALARM UNTIL THE DOOR OPENED BY ITSELF AFTER 25-40 MINS' DRIVE. THE MANUFACTURE AND DEALER PLAY BALL I TRIED TO CONTACT THE MANUFACTURER, AND THEY ASKED TO DEAL WITH LOCAL LEXUS DEALER. I WENT TO LEXUS DEALER, THEY CHECKED MY CAR BY SIMPLY PUSHING THE DOORS AND TOLD ME NOTHING HAPPENS, THE DOORS ARE GOOD. THEY TOLD ME THEY WILL REPORT THE ISSUE TO MANUFACTURE TO SEE WHAT THEY CAN DO. I KEPT CALLING THE SERVICE DIRECTOR FROM LEXUS DEALER TO FOLLOW UP WITH MY CASE DURING A COUPLE OF DAYS AFTER I BACKED FROM THE DEALER. IT WAS SUPER HARD TO CATCH HIM ON THE PHONE, AND THE LAST TIME I WAS TALKED THEY CAN'T DO ANYTHING AND I HAVE TO LIVE WITH IT! I CAN'T BELIEVE THEY ASKED ME TO LIVE WITH A LIFE-THREATENING ISSUE WITHOUT DOING ANYTHING FOR ME.

AFTER REPLACING TIRES, AT HIGHWAY SPEEDS THE CAR SHAKES. REPLACED THE REPLACEMENT TIRES WITH A DIFFERENT MANUFACTURER AND TREAD TYPE AND STILL HAVE THE SAME VIBRATION AT THE SAME SPEED(S). TIRE PLACE PUT A TOTAL OF 10 TIRES ON THE VEHICLE TO NO AVAIL AND ROAD FORCE BALANCED THE TIRES. RECOMMENDED I TAKE THE VEHICLE TO THE DEALERSHIP. THE LEXUS DEALERSHIP SAID THAT ONLY THE EXACT TIRES THAT CAME ON THE CAR WOULD GUARANTEE THE CAR WOULDN'T SHAKE. THEY ROADFORCE BLANCHED THE SAME TIRES AND CAME UP WITH VASTLY DIFFERENT RESULTS 2 WEEKS APART. WHEN ASKED WHAT WOULD HAPPEN WHEN THE TIRES THAT CAME ON THE VEHICLE WOULD BE DISCONTINUED THERE WAS NO RESPONSE. SO, IN SHORT, LEXUS HAS MADE A VEHICLE THAT, ONCE THE OEM SELECTED TIRES ARE DISCONTINUED, WILL NO LONGER PROVIDE A SMOOTH RIDE.

VEHICLE SELF-STARTED WHILE UNATTENDED. AFTER START#2 CAR WAS CHECKED FOR DASH LIGHTS AND RUNNING ENGINE WHEN LEFT. UPON RETURN THE GAS TANK WAS HALF USED AND CAR WAS RUNNING. THIS OCCURRED TWICE MORE. CAR PARKED IN A PUBLIC PARKING AREA-IT HAS YET TO HAPPEN IN OUR DRIVEWAY, BUT AFTER READING ABOUT PEOPLE FORGETTING TO TURN OFF THEIR PUSHBUTTON START AUTOS AND SUCCUMBING TO EXHAUST GAS I WONDER IF THEY REALLY FORGOT OR THE CAR SELF STARTED LIKE OURS..

TRAVELING ON ON H-1 EAST FREEWAY, NEAR THE RADFORD PEDESTRIAN OVERPASS, IN HONOLULU, HAWAII, ON WAY TO AIRPORT WHEN BRAKES APPLIED AND DID NOT WORK, CAR CONTINUED TO ACCELERATE. REPEATED COMPRESSION OF BRAKES FAILED TO SLOW OR STOP VEHICLE. BRAKES FAILED CAUSING DRIVER TO CRASH INTO ANOTHER VEHICLE.

TL* THE CONTACT OWNED A 2017 LEXUS NX200T. WHILE DRIVING 11 MPH INTO A GARAGE, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE BACK WALL OF THE GARAGE. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. BOTH THE DRIVER AND THE FRONT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD AND DEEMED A TOTAL LOSS. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ENGINEERING DEPARTMENT WOULD FOLLOW UP ON THE FAILURE, BUT THE CONTACT WAS STILL AWAITING A CALL BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 11,500.

TL* THE CONTACT OWNS A 2017 LEXUS NX200T. WHILE DRIVING 10 MPH, THE REAR MIDDLE SEAT BELT FAILED. THE SEAT BELT BECAME TANGLED AROUND THE CONTACT'S CHILD'S NECK AND FAILED TO RETRACT. THE CONTACT STATED THAT THERE WAS NO QUICK RELEASE BUTTON OR METHOD TO MAKE THE SEAT BELT RETRACT. AS A RESULT, THE CONTACT HAD TO CUT THE BELT FROM AROUND HER SON'S NECK TO PREVENT HIM FROM CHOKING. THE CHILD WAS NOT INJURED. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 8,500.

YOKOHAMA TIRE SPIT ON THE SIDE WALL AND HAD TO REPLACED. TOOK TO THE TIRE PLACE AND THEY MENTIONED THIS WAS NOT CAUSED BY ROAD HAZARD. LEXUS REFUSED TO SUPPORT THE MANUFACTURING DEFECT CASE NUMBER 180416-000146