2011 LEXUS RX Complaints

I was driving my 2011 Lexus RX 350 on July 7, 2023, to a swimming pool. I was pulling into a parking spot just rolling to a stop with my foot on the brake. The car suddenly accelerated with grate speed and ran on the curb of the sidewalk forward to a small rock wall, I immediately turned the vehicle to the right and pressed down on the brakes, but the vehicle kept moving about 45 feet and came to a stop after crushing another two vehicles in the parking lot. These two vehicles were destroyed and not repairable according to the insurance company. For my car the right front side was crushed and both airbags on the drive side deployed, and my chest and legs were injured by the airbags. The biggest injury was my mental injury which made me unable to return to normal life.

On Saturday July 15, 2023, at between about 8:00 and 8:30 a.m. CDST the vehicle was parked overnight in a garage, spontaneously caught fire and burned and was a total loss. There was a smell I would associate with an electrical fire. People reported hearing a car alarm and a "popping sound" before the fire. The fire department extinguished the fire and had the car towed out of the garage of a condominium association. Fire damage to property (except the subject car) was minimal but there was extensive smoke. In my opinion based on this incident, electric/hybrid cars should not be parked indoors.

The contact owns a 2011 Lexus RX450H. The contact stated that while her husband was driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to stop immediately. The ABS warning light was illuminated. The vehicle was towed to an independent mechanic; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle warranty had expired. The failure mileage was approximately 121,000.

Oil poured out under vehicle under right side passenger side from oil cooler line overnight in my garage. Lexus stated that I was lucky that this did not occur while driving as oil would have blown completely out due to the pressurized line and damaged the engine. There was no warning lights on. I backed the car out of the garage leaving a stream of oil and discovered the problem. I had the vehicle towed to the dealership as I never saw anything like this. According to Lexus service representative this is a known defect and has been upgraded by Lexus to a solid metal line at failure only but only for a specific amount of time. (Evidently the vehicle was manufactured with a part metal and part rubber coolant line that split on the rubber portion of the line.) Seems to me that this should have been a recall to prevent major damage to the vehicle and during driving hazard to consumer as the vehicle would stopped completely as oil would be blown out completely. My cost was estimated and paid for at $695.00. I think this should have been a recall.

Oil cooler line ruptured while driving. Lexus issued an extended warranty to 12/31/2016 on the Oil Cooler Line. Lexus sent an advisory letter to owners of record several months prior to our purchase. Our dealer: Rohrich Lexus, did not inform us of the problem when purchased 09/2014. Nor did they address the problem when they serviced the vehicle in 08/16, an oil change. Now we have $500 plus in repair costs for the Oil Cooler Line replacement which could have been avoided if Rohrich Service Department had advised us of the Extended Warranty that covered our vehicle. THE OIL COOLER LINE WAS RUBBER AND THE FIX WAS A METAL LINE.

The contact owns a 2011 Lexus RX350. The contact stated while driving 60 MPH, an abnormal clicking sound was coming from the vehicle. The contact stated that the AWD and oil pressure warning lights were illuminated. The contact pulled over and discovered oil leaking from the vehicle. The vehicle was towed to the dealer and the contact was informed that the oil cooler line was leaking. The manufacturer was notified of the failure and referred her to an authorized Lexus dealer for assistance. The contact expressed concerns that the failure could have resulted in loss of vehicle control due to traction, as well as a potential for the vehicle to catch on fire due to the oil leak. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 118,000.

I have never had any issues with the oil and this car has had all of its oil changes on time and regular. Last evening I was driving home and the low oil pressure light came on. Within moments I started hearing a knocking Noise. I parked the car cause I was at home at that time and I checked the next morning and there is no oil in the car now. There's oil all underneath the undercarriage. I looked online and found a story of another guy this happened to and it ended up being an oil cooler pipe. I guess these are rubber and there's a recall warranty notice on these. My car has not been driven since I parked it. Please advise. Car is included in this warranty recall.

Something had broken causing oil draining out of the car while driving on the highway. The car lost power and I pulled over immediately and shut off the engine. I opened the hood and saw nothing wrong, however when I checked the oil, there was no oil. I then proceeded to look under the car and there was oil all over the under carriage. I then did a walk around and found oil all over the back side. Me and my family were stranded while we waited for a tow truck. We had the tow truck take the RX350 to the local Lexus (Kuni in Denver) dealership where this car has been serviced all its life. When I received the initial call from the service department, He had said he is 99% sure this is the oil cooler pipe. He then said this is a known defect in the design of this part. When I googled "RX350 oil cooler pipe" numerous complaints came back. The initial design is rubber and now they installed one that is metal. This could have been fatal if we had traffic near us. Also this could have major damage to the engine. This should have been recalled however Lexus decided not to and just call it a warranty notice. Even with all the information out there about this highly defective part, the dealership would not cover the cost and told us to directly deal with Lexus. If anyone is reading this, and you have not change out this part, I would get this done! It is not an if this will happen, it is when it will happen. The design of this pipe is elementary and will fail. I thought Lexus being a luxury manufacturer would take more care with their customers! But as you can see, they are not.

While driving Brake & Abs warning lights displayed on the dash with the warning brake malfunction, Took it to the shop they diagnose Bad brake module. My brake pads & rotors and all scedule maintenance uptodate.

TL* THE CONTACT OWNS A 2011 LEXUS RX 450H. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE BUT NONE OF THE AIR BAGS DEPLOYED. THE CONTACT WAS THE ONLY PERSON THAT SUSTAINED INJURIES (BODY SORENESS) BUT DID NOT SEEK MEDICAL TREATMENT. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED DURING THE INCIDENT. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.